Avaya BCM 200/400/450 - BCM-IVR Integration Supplement User Manual

BCM 200/400/450BCM-IVR IntegrationSupplementNN40070-304.

10 PrefaceDiscusses documentation, functionality, and Phone Line Statistics reportsvariances in PeriReporter for the BCM platform.Chapter 5— Folders o

Solaris and Windows Conventions 11Notation Descriptioncross-reference A cross-reference appears on the screen in blue. Clickthe cross- reference to ac

12 PrefaceTwo-Button (Windows) vs. Three-Button (Solaris) MouseTrademark ConventionsThe following trademark information is presented here and appliest

13Chapter 1Introduction to the BCM-IVR IntegrationThis chapter covers:1.The BCM-IVR Integration2.What functionality does the IVR integration add to th

14 Chapter 1 Introduction to the BCM-IVR Integration•A credit card company’s application that lets customers access theiraccounts, receive real-time a

Accessing complete documentation for BCM 15IssueBCM is considered an MPS component.Wherever there are references to an MPS component, assume that this

16 Chapter 1 Introduction to the BCM-IVR IntegrationBCM 200/400/450BCM-IVR Integration SupplementNN40070-304 02.01 StandardBCM450 1.0 3 April 2009Copy

17Chapter 2COMMGR for the BCM PlatformThis chapter covers:1. Documentation issues and workarounds2. Installation issues and workarounds3. Functionalit

18 Chapter 2 COMMGR for the BCM PlatformUse the PDF versions of documentation found on Helmsman, on the Nortelwebsite, www.nortel.com. To learn how to

Functionality issues and workarounds 19Use only TN3270 or ATTE host protocols. You can also use VCTPD as aninterface to TCP/IP hosts. See the IVR Inst

Document status: StandardDocument version: 02.01Document date: 3 April 2009Copyright © 2003-2009, Nortel NetworksAll Rights Reserved.Sourced in Canada

20 Chapter 2 COMMGR for the BCM PlatformBCM 200/400/450BCM-IVR Integration SupplementNN40070-304 02.01 StandardBCM450 1.0 3 April 2009Copyright © 2003

21Chapter 3PeriView for the BCM PlatformThis chapter covers:1. Documentation issues and workarounds2. Functionality issues and workarounds3.Additional

22 Chapter 3 PeriView for the BCM PlatformUse the PDF versions of documentation found on Helmsman, on the Nortelwebsite, www.nortel.com. To learn how

Additional alarms for the BCM platform 23PeriView is supported on a Windows Platform for the BCM.Additional alarms for the BCM platformThe following a

24 Chapter 3 PeriView for the BCM PlatformSourceAlarmCodeSeverity Text Message/Descriptionbim100057Message: "Play Failure. Unknown vocabulary ite

Issuing commands to the BCM 25Line-specific commands can be issued by using b# where # is a lnlstargument. lnlst can be a single line or a range of lin

26 Chapter 3 PeriView for the BCM PlatformBCM 200/400/450BCM-IVR Integration SupplementNN40070-304 02.01 StandardBCM450 1.0 3 April 2009Copyright © 20

27Chapter 4PeriReporter for the BCM PlatformThis chapter covers:1.Configuring windows workstations to retrieve statistics2. Documentation issues and w

28 Chapter 4 PeriReporter for the BCM Platform1. You must install a PeriReporter patch that contains statisticscollection scripts for the BCM (pr_sys_

Documentation issues and workarounds 29## Password - The stats collection tools# access the BCM using the# nnadmin user login, so the password provide

3Revision HistoryApril 2009Standard 2.1 This version contains updates for BCM 450 and removes thechapter on backing up folders in BCM.March 2007Standa

30 Chapter 4 PeriReporter for the BCM PlatformIssueNot all documentation can be found on the BCM.PDF versions of documentation are located on Helmsman

Phone Line Statistics reports variances for the BCM platform 31Phone Line Statistics reports variances for the BCM platformThe following variances exi

32IndexAACS phone line statistics 31admstatus 25alarms 22new for the BCM platform 23ARS phone line statistics 31Average Call Seconds 31Average Referra

Index 33PPercent Utilization 31PeriDoc 22, 22PeriPLIC 18Phone Lines Statistics reports variances 31protocols 18Rrepdevmap 24repDtmf 25reports, varianc

34 IndexBCM 200/400/450BCM-IVR Integration SupplementNN40070-304 02.01 StandardBCM450 1.0 3 April 2009Copyright © 2003-2009, Nortel Networks.

BCM 200/400/450BCM-IVR Integration SupplementCopyright © 2003-2009 , Nortel NetworksAll Rights Reserved.Publication: NN40070-304Document status: Stand

4 Revision HistoryBCM 200/400/450BCM-IVR Integration SupplementNN40070-304 02.01 StandardBCM450 1.0 3 April 2009Copyright © 2003-2009, Nortel Networks

5ContentsPreface 7Scope 7Intended Audience 7How to Get Help 7Finding the latest updates on the Nortel Web site 7Getting Help from the Nortel Web site

6 ContentsChanging the monitored BCM nodes 29Documentation issues and workarounds 29Functionality issues and workarounds 30Phone Line Statistics repor

7PrefaceScopeBusiness Communications Manager (BCM) is a communications platformthat delivers voice processing, business telephony applications, and da

8 PrefaceMPS 500Takes you directly to the Nortel page for MPS 500 documentationat www130.nortelnetworks.com/cgi-bin/eserv/cs/main.jsp?cscat=DOCUMENTAT

Organization of This Manual 9How to Use This ManualThis manual uses many standard terms relating to computer systems,software application functions, a