Avaya Attendant Console manuals

Avaya Attendant Console User Manual (63 pages)

Brand: Avaya | Category: Database software | Size: 1.13 MB |

English

Table of contents

Business Communications

1

Manager

1

Attendant Console Set Up and

1

Operation Guide

1

Trademarks

2

Contents

3

Chapter 1

5

About Attendant Console

5

Related documents

6

How to get help

6

Technical Support - CTAS

7

APAC (Asia Pacific)

7

Chapter 2

9

Preparing for installation

9

Reports component

10

P0936570 03

12

Chapter 3

13

Enabling database sharing

16

Networked operations

17

Chapter 4

19

Installing Attendant Console

19

10 Click the Next button

22

Chapter 5

25

Configuring Attendant Console

25

5 Click the Login button

26

6 Click the System key

26

Setting Logging options

30

Chapter 6

33

Configuring Attendants

33

Types of Attendant setups

35

Full-time main attendant

35

Part-time main attendant

36

Backup attendant

36

Assistant attendant

38

>>

39

<<

39

Overflow attendant

40

To activate call notification

41

Selecting extensions

43

The path name is:

46

Chapter 7

47

Upgrading Attendant Console

47

Chapter 8

49

Troubleshooting

49

Server log error messages

50

Retcode messages

51

Client error messages

53

Logging Attendant activity

55

External Errors

57

Glossary

59

60 Glossary

60

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