Avaya Attendant Console User Manual

Part No. P0936570 03Business Communications Manager Attendant Console Set Up and Operation Guide

10 Chapter 2 Preparing for installationP0936570 03The Client component enhances the telephone attendant’s productivity and responsiveness by displ

Chapter 2 Preparing for installation 11Attendant Console Set Up and Operation GuideRequirements for Attendant ConsoleBefore you install Attendant

12 Chapter 2 Preparing for installationP0936570 03

13Attendant Console Set Up and Operation GuideChapter 3Getting ready to install Attendant ConsoleBefore you install Attendant Console:• ensure the LAN

14 Chapter 3 Getting ready to install Attendant ConsoleP0936570 03Checking the network componentsBefore you install Business Communications Manage

Chapter 3 Getting ready to install Attendant Console 15Attendant Console Set Up and Operation GuideWindows networking for reportsWhen Attendant Co

16 Chapter 3 Getting ready to install Attendant ConsoleP0936570 03Enabling database sharingTo start VNC1 Open the Unified Manager application on y

Chapter 3 Getting ready to install Attendant Console 17Attendant Console Set Up and Operation Guide7 For the Attendant Console clients to access t

18 Chapter 3 Getting ready to install Attendant ConsoleP0936570 03

19Attendant Console Set Up and Operation GuideChapter 4Installing Attendant ConsoleBefore you install Attendant Console:• Ensure you have all the cont

2P0936570 03Copyright © 2002 Nortel NetworksAll rights reserved. The information in this document is subject to change without notice. The statements,

20 Chapter 4 Installing Attendant ConsoleP0936570 033 Click the Install Clients button.The Download Desktop Applications screen appears.4 In the l

Chapter 4 Installing Attendant Console 21Attendant Console Set Up and Operation Guide6 Choose a location to save the file to and click the Save bu

22 Chapter 4 Installing Attendant ConsoleP0936570 0310 Click the Next button.The License Agreement dialog box appears.11 Read the License Agreemen

Chapter 4 Installing Attendant Console 23Attendant Console Set Up and Operation Guide12 Click the Next button to accept the default location. To c

24 Chapter 4 Installing Attendant ConsoleP0936570 03

25Attendant Console Set Up and Operation GuideChapter 5Configuring Attendant ConsoleAfter you install Attendant Console, you must configure its compon

26 Chapter 5 Configuring Attendant ConsoleP0936570 033 In the User ID box type the supervisor user ID. The default user ID is supervisor.4 In the

Chapter 5 Configuring Attendant Console 27Attendant Console Set Up and Operation Guide7 Click the Licensing heading.The Licensing Setting screen a

28 Chapter 5 Configuring Attendant ConsoleP0936570 0312 Click the Console Service heading.13 From the Status list box select Start.Wait for the st

Chapter 5 Configuring Attendant Console 29Attendant Console Set Up and Operation GuideConfiguring the Server componentTo configure the Server comp

Contents 3Attendant Console Set Up and Operation GuideContentsChapter 1About Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 5 Configuring Attendant ConsoleP0936570 03Setting Logging optionsDo not enable logging unless you are having problems with your system

Chapter 5 Configuring Attendant Console 31Attendant Console Set Up and Operation Guide10 Set Log To file to Yes to save the log to a file.11 Set L

32 Chapter 5 Configuring Attendant ConsoleP0936570 03

33Attendant Console Set Up and Operation GuideChapter 6Configuring AttendantsYou must set up each computer that has the Client component installed to

34 Chapter 6 Configuring AttendantsP0936570 03Verifying Attendant Console installationYou must verify Attendant Console installation after install

Chapter 6 Configuring Attendants 35Attendant Console Set Up and Operation GuideTypes of Attendant setupsYou must configure each computer that has

36 Chapter 6 Configuring AttendantsP0936570 03Part-time main attendantThe part-time main attendant is an attendant who can answer incoming calls w

Chapter 6 Configuring Attendants 37Attendant Console Set Up and Operation Guide4 Click the OK button.5 When the main attendant is unavailable, the

38 Chapter 6 Configuring AttendantsP0936570 03Assistant attendantAn assistant attendant provides call coverage for one or more extensions in the s

Chapter 6 Configuring Attendants 39Attendant Console Set Up and Operation GuideTo add or remove an assistant attendant’s assigned extensions1 On t

4 ContentsP0936570 03Quitting the Client component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Verifyi

40 Chapter 6 Configuring AttendantsP0936570 03Overflow attendantAn overflow attendant receives calls that are redirected from another attendant po

Chapter 6 Configuring Attendants 41Attendant Console Set Up and Operation GuideSetting up other Attendant featuresYou can assign Attendant feature

42 Chapter 6 Configuring AttendantsP0936570 03Automatically restoring the Attendant Console window when a call comes inThe Attendant Console windo

Chapter 6 Configuring Attendants 43Attendant Console Set Up and Operation GuideSelecting extensionsThe attendant can use the Selected tab to selec

44 Chapter 6 Configuring AttendantsP0936570 03Setting Transfer options for CallPilot and linkingIf your Business Communications Manager base unit

Chapter 6 Configuring Attendants 45Attendant Console Set Up and Operation GuideStarting the Reports componentAlthough the Reports component is aut

46 Chapter 6 Configuring AttendantsP0936570 03Configuring the Reports componentThe first time you start the Reports component, you must locate the

47Attendant Console Set Up and Operation GuideChapter 7Upgrading Attendant ConsoleYou can add additional Attendant Console attendants.Adding additiona

48 Chapter 7 Upgrading Attendant ConsoleP0936570 03

49Attendant Console Set Up and Operation GuideChapter 8TroubleshootingThis section contains solutions for problems that can occur when you install Att

5Attendant Console Set Up and Operation GuideChapter 1About Attendant ConsoleOverview of Attendant ConsoleBusiness Communications Manager 2.5 Attendan

50 Chapter 8 TroubleshootingP0936570 03Server log error messagesExamine the list of messages on the left side of the Attendant Console server wind

Chapter 8 Troubleshooting 51Attendant Console Set Up and Operation GuideRetcode messagesLink - Ext\n,RetCodeText Error performing call. Refer to R

52 Chapter 8 TroubleshootingP0936570 03ME_INVALID_DEVID The supplied device Id is not valid.ME_NO_AVAIL_DEVID No additional devices can be monitor

Chapter 8 Troubleshooting 53Attendant Console Set Up and Operation GuideTroubleshooting Client component installationThis section describes soluti

54 Chapter 8 TroubleshootingP0936570 03Socket Initialization Error TCP/IP or network problem. Restart the Client and retry.The Attendant Console a

Chapter 8 Troubleshooting 55Attendant Console Set Up and Operation GuideLogging Attendant activityYou can create an Attendant log file that lets y

56 Chapter 8 TroubleshootingP0936570 03Reports could not connect to the chosen database.This error occurs if the Reports component fails to create

Chapter 8 Troubleshooting 57Attendant Console Set Up and Operation GuideExternal ErrorsThe DAO, MSJet1, and Crystal Reports2 Dynamic Link Librarie

58 Chapter 8 TroubleshootingP0936570 03

59Attendant Console Set Up and Operation GuideGlossaryAssistant attendantThe assistant attendant provides call coverage for one or more extensions con

6 Chapter 1 About Attendant ConsoleP0936570 03Related documentsFor more information about using Attendant Console, refer to:• Attendant Console Us

60 GlossaryP0936570 03Server IDThe TCP/IP host name of an Attendant Console computer.Server componentPart of the Attendant Console software. The Se

Attendant Console Set Up and Operation Guide61IndexAAdd/Remove button 47All extensions box 43Assigned extension rings 41Assigned tabDirectory options

62 IndexP0936570 03JJava Virtual Machine 15JVM, see Java Virtual MachineLLAN 59Link Transfer button 44Log to file 55Loop button 34, 35, 41MMain att

Index 63Attendant Console Set Up and Operation GuideVVirtual network computing (VNC) 15Visual Call Announcing and Control, compatible telephones fo

Chapter 1 About Attendant Console 7Attendant Console Set Up and Operation GuideCALA (Caribbean & Latin America)Technical Support - CTASTelepho

8 Chapter 1 About Attendant ConsoleP0936570 03

9Attendant Console Set Up and Operation GuideChapter 2Preparing for installationBefore you install Attendant Console:•Read “How Attendant Console work