Avaya B5800 User Manual

Implementing Avaya B5800 BranchGateway for a Communication Server 1000ConfigurationRelease 6.203-604053Issue 3October 2012

Backing up the primary folder using Manager...251Backing up the primary

10. Click Commit.Creating a software libraryProcedure1. From the System Manager console, under Elements, select Inventory.2. On the Inventory page, cl

Upgrading the B5800 Branch Gateway using SystemManagerAbout this taskUse this task to upgrade the B5800 Branch Gateway. Included in this task are the

The system displays the End User License Agreement page.9. Click Accept to download the software.10. When the download is complete, go to the Manage S

Chapter 8: Administration software suiteThe IP Office administration software applications are installed on the installation PC. They are used byinst

• If Manager is also installed and is running, select File > Advanced > SystemStatus.• Start a web browser and enter the IP address of the B5800

3. In the Control Unit IP Address drop-down box, select the IP address of the controlunit you want to monitor.4. In the Password field, enter the appr

Administration software suite106 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments? [email protected]

Chapter 9: Initial branch configurationThis chapter provides initial configuration tasks required for each B5800 Branch Gateway deployed in thedistri

# Description Section5 Generate a certificate on AvayaAura® System Manager.See Generating a certificate on SystemManager on page 119.6 Run the Initial

# Description Section9 Create a system template. (Optional) See Creating a system template onpage 131.10 Upload an auto attendant audio file.(Optional

Sockets...

# Description SectionThis procedure includes the steps toconfigure TLS transport for the SessionManager line.21 Add a second Session Manager linefor r

Setting up System Manager to launch IP Office ManagerAbout this taskFrom the administration PC, you can use the full version of IP Office Manager avai

5. Using any Linux editor, update the parameter abg_b5800_mgr_version in the /opt/Avaya/ABG/<version>/tools/ManagerSFXVersion.propertiesfile wit

9. Install IP Office Manager Lite on the administration PC. See Installing IP OfficeManager from the System Manager server to a PC on page 113.Install

11. Restart your PC.12. To verify your PC is configured correctly, select My Computer > System Properties> Advanced tab > Environment Variabl

license file, you must change the B5800 Branch Gateway back to SystemManager control by enabling the System Manager administration feature forthe bran

the System Manager administration feature for the branch from System Manager onpage 162.Procedure1. Start Manager and connect to the B5800 Branch Gate

6. Click OK.7. In the Folders pane on the left, select System SD > System > Primary.8. Select File > Upload file.9. Select the PLDStemp.xml f

3. Add System Manager as a certificate authority. See Adding System Manager as acertificate authority on page 118.Exporting the System Manager certifi

3. Click the radio button associated with the IP address for the primary security serverto view the certificate authorities associated with the system

12 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012

Note:This password will be used as the Simple Certificate Enrollment Protocol(SCEP) password.d. In the Confirm Password field, enter the password aga

c. Click the Encryption tab.d. Click the View Certificates button.e. In the Certificate Management window, click the Your Certificates tab.17. From yo

Warning:You are also able to select LAN2 to connect to the enterprise network. However,LAN2 is primarily intended to connect to the Internet or to pu

e. In the Device Certificate Name field, enter the appropriate certificate authorityname. Note:The device certificate name cannot contain spaces.f. In

Configuring the B5800 Branch Gateway for certificatesBefore you beginGenerate a certificate on System Manager. See Generating a certificate on SystemM

12. In the Received Certificate Checks (Telephony Endpoints) drop-down box,accept the default setting, None.13. In the SCEP Settings section, do the f

About adding B5800 Branch Gateways to System ManagerThere are three different methods available that can be used to add B5800 Branch Gatewaysto System

9. Click Commit.10. On the Configuration page, click the Subnets tab.11. Click New.12. On the Add Subnet Configuration page, in the Subnet IP field, e

3. Click the System Events tab.4. Select SNMP Enabled.5. In the SNMP Port field, enter the UDP port number used by the SNMP agent tolisten for and res

6. Select one of the following import options:• To skip a matching record that already exists in the system during an importoperation, click Skip.• To

Chapter 1: B5800 Branch GatewayoverviewThe Avaya B5800 Branch Gateway is a flexible, cost-effective communications platform for enterprisebranch offi

The fields for each B5800 Branch Gateway device that you add to the xml file will be the sameexcept for the following two fields which contain unique

16. Repeat steps 3 to 15 for each branch that is to be managed from SystemManager.Enabling WebLM licensing for the branchAbout this taskIf you are goi

Note:An edited system template could be pushed to multiple branches if it is certain that thebranches are identical, the modified system configuratio

3. On the B5800 Branch Gateway System Configuration Templates page, underTemplates List, select More Options > Manage Audio.4. On the Manage Audio

2. On the Templates page, in the left navigation pane, click B5800 Endpoint.3. On the B5800 Branch Gateway Endpoint Templates page, do the following:a

Disabling unused trunksAbout this taskEach B5800 Branch Gateway trunk card provides a fixed number of trunk ports with digitaltrunk ports supporting a

Digital trunk clock sourceAbout this taskDigital trunks require the telephone system at each end of the trunk to share a clock signal toensure synchro

Setting a trunk clock quality settingAbout this taskProcedure1. From the System Manager console, select the B5800 Branch Gateway device andclick Edit

Setting the trunk prefixesAbout this taskWhere a prefix has been implemented for outgoing calls, that same prefix needs to be addedto trunk settings.

1. If an incoming number (called or calling) starts with the + symbol, the + is replacedwith the International Prefix.2. If the Country Code has been

call type (local, national, international), time of day or even individual user. See Branch PSTNcall routing examples on page 291 for more information

Administering a Session Manager line for each branchThis section provides the procedures required to configure a Session Manager line betweeneach bran

Procedure1. From the System Manager console, select the B5800 Branch Gateway device andclick Edit to edit the system configuration for the device. IP

Beginning in B5800 Branch Gateway R6.2, you have the option to leave the Branch Prefix fieldblank. If you do not configure the Branch Prefix, the nati

Name Range or Default Descriptionand 862 are okay, but 86 and861 overlap. On calls routedvia an Avaya Aura®SessionManager line, the branchprefix is ad

Name Range or Default Descriptionfrequency of the messageswhen the AvayaAura®Session Manager lineis currently out of service.Changing the default code

Automatic codec preference settingsSetting SelectedPreference2nd Preference 3rd Preference 4th PreferenceG.729 G729(a) 8K CS-ACELPG711 U-Law64KG711 A-

5. In the Maximum SIP Sessions box, click the up or down arrows to select thenumber that matches the Maximum SIP Trunk Sessions licensed for the syste

9. In the DTMF Support field, do the following:• If CallPilot is configured as the voicemail system, accept the default setting,RFC2833.• If users wil

Name DescriptionOutgoing Group ID The default setting is 99999. This value is notchangeable. However note the value as it isused in B5800 Branch Gatew

VoIP tab field descriptionsName Range or Default DescriptionCodec Selection Default = System Default This field defines the codecor codecs offered dur

• Create B5800 Branch Gateway system configuration templates that can be applied toselected B5800 Branch Gateway systems. These templates are used for

Name Range or Default Descriptioneither RFC2833 or Inband.Meeting Exchange doesnot support digit exchangethrough out-of band (thatis, Info) signaling.

Name Range or Default Descriptionthe session, for examplewhen the target of anincoming call or a transferdoes not support the codecoriginally negotiat

Avaya Aura® Session Manager line redundancyIn an Avaya Aura® network that includes multiple Avaya Aura® Session Managers forredundancy, the B5800 Bran

Secondary Avaya Aura® Session Manager line configurationThe secondary Avaya Aura® Session Manager line is configured in the same way as theprimary Ava

3. Click the New icon and select Short Code.4. Configure the settings as appropriate. See Short Code tab field descriptions onpage 154 for more inform

Name DescriptionLocal Features that transfer the caller to VoicemailPro can indicate the language localerequired for prompts. This is subject to thela

thought to be in service. The Reactive setting is used for an Avaya Aura® Session Managerline currently thought to be out of service.• If a response i

8. Click the SIP Registrar tab.9. Configure the fields on this tab as appropriate. See SIP Registrar tab fielddescriptions on page 157 for more inform

Name Default Descriptionresponse is not receivedwithin this timeout theregistration is failed.Initial branch configuration158 Implementing B5800 B

Chapter 10: Managing B5800 BranchGateways from SystemManagerThis chapter provides tasks that you will use as you configure B5800 Branch Gateways that

About upgrading B5800 Branch GatewaysWith the introduction of centralized management provided by Avaya Aura® System Manager,you are able to upgrade B5

specified. If you receive this message, click OK. Then see Setting up SystemManager to launch IP Office Manager on page 111 for the procedure to insta

Note:Do not use IP Office Manager that is connected directly to the B5800 Branch Gateway deviceto edit users and extensions on systems that are centr

Disabling the System Manager administration feature for the branchfrom System ManagerProcedure1. From the System Manager console, under Elements, clic

b. In the IP Office Manager Preferences dialog box, click the SetSimplified View as default check box to deselect this optionc. Click OK.d. Close and

3. In the Preferences tab, click the Set Simplified View as default check box to de-select this option.4. Click OK.5. Close IP Office Manager.6. See D

must first disable System Administration for the branch and then enable System Administrationfor the branch after you make your configuration changes.

Managing B5800 Branch Gateways from System Manager166 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments? infodev@

Chapter 11: Session ManagerConfigurationThis chapter provides procedures to configure Avaya Aura® Session Manager to support calls to and fromB5800 B

Viewing the SIP domainsThe domain for which the Session Manager is authoritative was added when Session Managerwas initially configured for the B5800

The * character can be used as a match-all wildcard. For example, the pattern192.168.42.* matches all addresses in the range 192.168.42.1 to192.168.42

Support for individual PLDS license files for each branch (the licensing method provided inB5800 Branch Gateway R6.1) is also an option. WebLM licensi

10. In the Time Zone drop-down box, select the time zone for the location.11. For the Override Port & Transport with DNS SRV check box, accept the

This check box must be checked. If it is not checked, calls from the associated SIPEntity 2 will be denied by Session Manager.9. In the Notes field, e

Creating dial patternsA dial pattern is defined to direct calls prefixed with the branch prefix to each branch.1. On the System Manager console, under

Chapter 12: Voicemail configurationThis chapter provides the procedures to configure the voicemail system that the B5800 Branch Gatewaywill use. If E

announcements to waiting calls. Note that for this configuration, Embedded Voicemaillicenses are required.• CallPilot — The B5800 Branch Gateway syste

9. In the Reception/Breakout (DTMF 0) drop-down box, select the number to whicha caller is transferred if they press 0 while listening to the mailbox

components are provided on the IP Office Applications DVD. For more information, seeImplementing Standalone Voice Mail for the Avaya B5800 Branch Gate

iii. In the Retry timeout field, use the up and down arrows to set theamount of time to elapse before the page is repeated. The time isset in 15–secon

3. Click the Voicemail tab.4. In the Voicemail Type drop-down box, select Avaya Aura Messaging. Note:Fields applicable to this mode of voicemail suppo

digits are not automatically sent. Instead, the caller will dial the user's mail boxnumber to manually send the required DTMF digits to access th

For the separate PLDS licensing method, branch licenses are issued and validated againstthe Feature Key serial number of the System SD card used by th

launched on your PC. For more information, see Editing a B5800 Branch Gatewaysystem configuration from System Manager on page 159.2. In the left navig

Note:The Enable Voicemail Instructions Using DTMF check box and associatedCall Pilot PSTN Number field are disabled in R6.2. B5800 Branch Gateway doe

Modular Messaging and Avaya Aura Messaging PSTNFallbackWhen the branch is configured to use Modular Messaging over SIP or Avaya Aura Messagingfor its

3. Click 50: Main.Within the ARS form, the default 1N; short code is the one used for national calls.It would match the MM PSTN Number or AAM PSTN Num

to those calls.7. Click OK.8. Select File > Save Configuration.Uploading an auto attendant audio fileAbout this taskYou are able to upload and conv

5. Click the Upload button.The voice file is uploaded to System Manager in the .c11 format that is required forEmbedded Voicemail on B5800 systems. Th

Voicemail configuration186 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments? [email protected]

Chapter 13: User administrationThis chapter provides the procedures to add distributed users to B5800 Branch Gateway and Avaya Aura®System Manager.Ad

h. In the Confirm Password field, enter the password again.i. In the Localized Display Name field, enter the name to be used as the callingparty.j. In

When you select a template, the Set Type field is automatically populatedbased on the template selected.e. To change other parameters such as call app

channels which do not require a license. Additional B channels beyond these 8 require alicense. There are two additional channels licenses that define

5. Click the Communication Profile tab to expand that section.6. Expand the Communication Address section.7. Expand the B5800 Branch Gateway Endpoint

Chapter 14: Managing license files withPLDSPLDS OverviewThe Avaya Product Licensing and Delivery System (PLDS) provides customers, AvayaPartners, dis

Examples of license management tasks that you can perform in PLDS include:• Adding more license entitlements to an existing activation• Upgrading a li

is the Feature Key Serial Number printed on the B5800 Branch Gateway System SD card.For more information, see Licensing on page 16.When license entitl

3. In the LAC(s) field of the Quick Activation section, enter the LAC that you receivedin an e-mail message. Note:If you do not have an e-mail message

file. Install each license file on the WebLM server associated with the LicenseHost. Note:For B5800 Branch Gateway, when using WebLM to manage licensi

b. Enter the name or several characters of the name and a wildcard (%)character.c. Click Search Companies.d. Select the desired company name from the

Moving activated license entitlementsBefore you beginHost ID or License Host name of the move from/to License Host.About this taskUse this functionali

Alternatively, you can click Add a License Host to select an existing LicenseHost.7. Validate the Registration Detail and click Next.8. Enter the Lice

Regenerate License filesUse this functionality to regenerate the license file on a selected License Host. During theregeneration process, you can only

© 2012 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accu

System componentsThe B5800 Branch Gateway system is comprised of the following hardware components.• B5800 Branch Gateway control unit — B5800 Branch

branches. A single license file is not generated for each branch orapplication. If you are not using WebLM to manage the licenses, individuallicense f

Chapter 15: Standalone SAL Gateway forremote serviceAvaya Client Services (ACS) uses the Secure Access Link (SAL) Gateway to provide remote delivery

Note:For B5800 Branch Gateway upgrades and Embedded File Management, you mustaccess Manager that is installed on a PC that resides within the custome

Avaya uses this information to register your gateway. When the registration is complete, Avayawill send you an e-mail that provides the following info

Universal Install/SAL Registration Request FormYou can download this form from the Avaya support web site as follows:1. Go to the Avaya support Web si

Chapter 16: Additional system proceduresThis chapter provides procedures for ongoing maintenance and management of your system, such assystem shutdow

10. Click OK.11. Select File > Save Configuration.12. Reboot the system.Default passwordsDo not change any other settings than those described belo

The list shows the service user accounts that can access the system configuration.The default service users Administrator, Manager and Operator each u

System shutdownB5800 Branch Gateway systems can be shut down in order to perform maintenance. The shutdown can be either indefinite or for a set perio

5. Click OK.Shutting down the system using the System Status applicationProcedure1. Start System Status and access the system status output.2. In the

expansion modules on page 22 for a list of the supported external expansionmodules.- BRI combination card — This card provides 6 digital station port

The control unit will shutdown with the restart timer set to 10 minutes.Rebooting the systemAbout this taskYou can use Manager to reboot an B5800 Bran

About changing componentsExcept for memory cards, cards and external expansions modules must only be removed andadded to an B5800 Branch Gateway syste

Replacing a component with one of higher capacityAbout this taskIf you are replacing a component with one of the same type but with higher capacity, w

4. Restart the B5800 Branch Gateway system.5. Use Manager to delete the trunks or extensions/users in the configuration that areno longer supported by

Permanently removing a componentAbout this taskIf you are permanently removing a component, when restarted the B5800 Branch Gatewaysystem configuratio

8. At each of the extensions, dial the log out short code set on the B5800 BranchGateway system. The default is *36.9. If either user is configured fo

5. Send the configuration back to the B5800 Branch Gateway and select theappropriate settings for the reboot.Changing a user's extension numberPr

9. Click to revalidate the configuration and check that there are no conflicts betweenusers and associated extensions.10. Send the configuration bac

Manager. See Synchronizing B5800 Branch Gateway with System Manager on page 164 formore information.Procedure1. From the System Manager console, under

one that started the upgrade process. Ensure that only one copy of Manager is runningwhen upgrading an B5800 Branch Gateway system.• Other B5800 Branc

4 analog trunk ports or 4 BRI channels (2 ports). The trunk daughter card cannot beremoved or replaced with another type of trunk daughter card.• Exte

memory is still insufficient, the option is offered to either do an unvalidated upgradeor cancel.During a validated upgrade, the bin files required ar

4. Click Restore.5. On the B5800 Branch Gateway Restore page, do one of the following:• Click System Configuration to restore the respective system co

State Switch 1 Switch 2Open *40 *43Pulse *41 *44EXT O/P connectionsEXT O/P ports use a standard 3.5mm stereo jack plug for connection. The B5800 Branc

Example of BRI So8 module configurationThe ports on a BRI So8 module can be used for the connection of ISDN devices. Followingare examples of how to c

b. Configure incoming call route. The # is used here instead of "n" to avoidproblems with "Main". The minus sign means the number

To route an incoming video call on the PRI lines configured above to an So8 module requiresthe following:Procedure1. Create a dial short code that has

Characteristics Admin/Software and Hardware/Software• Country: USA• Language: English (USA)• Auto Answer: Yes• AllowDial: Yes• Allow User Setup: Yes•

This allows the application to create a network map and to raise an alarm when devicespreviously present do not respond.- Most SNMP manager applicatio

HP OpenView Network Node ManagerProcedure1. Copy the following MIB files to the application's MIB folder.MIB File Sourcerfc2737-entity-mib.mib sn

Castlerock SNMPc 5.1.6c and earlierProcedure1. Copy the following MIB files to the application's MIB folder. This folder is typicallyC:\Program F

Supported telephonesTelephone Native extensions (local extensions operatingin the distributed branch user model)Analog1120E SIP1140E SIP1220 SIP1230 S

3. In the SNMPv2-SMI.mib file find the definition of zeroDotZero and copy this to theclipboard.4. In the STANDARD.MIB file find the SNMPv2-SMI section

establish communication and then changed (at both the SNMP agent and managerends) for security.7. Click OK.8. Select File > Save Configuration to s

9. In the Location field, enter location information as appropriate.10. Click the Alarm tab.11. Click Add.12. In the New Alarm section, do the followi

on the control units can be used for system maintenance and connection of serial terminaladaptors.An asynchronous terminal program such as HyperTermin

These procedures should be performed from a PC with a fixed IP address, directly connectedto the B5800 Branch Gateway control unit and with the B5800

9. Use Manager to edit and then upload an old configuration file or receive and editthe system's now defaulted configuration.Erasing the configur

12. Use Manager to edit and then upload an old configuration file or receive and editthe system's now defaulted configuration.Resetting the secur

Procedure1. Attach the serial cable between the PC and the DTE port on the control unit.2. Start the terminal program on your PC. Note:Ensure that the

The procedure should be performed from a PC with a fixed IP address, directly connected tothe B5800 Branch Gateway control unit and with the B5800 Bra

Ensure that the DTE port settings are configured as described in RS232 DTE portsettings on page 232. Within a HyperTerminal session, the current setti

Telephone Native extensions (local extensions operatingin the distributed branch user model)3740 DECT R43749 DECT R43810 digital wireless46014602IP460

9. Arrange the program windows so that the terminal program and Manager TFTP logare visible at the same time.10. Switch off power to the control unit.

Press Duration(seconds)CPU LED Action Summaryerasing the operationalfirmware on page 237 for moreinformation.Over 40 Flashing green None NoneCreating

6. At Site B, on IP address 192.168.43, repeat steps 1 through 5 but alter the detailsto create a route from Site B to Site A.Additional system proced

Chapter 17: SD card managementThere are two SD card slots in the control unit. They are labeled System SD and Optional SD. Note:For B5800 Branch Gate

Optional SD card slot• A card does not have to be present in this slot for normal B5800 Branch Gateway operation. The slotcan be used for various main

Procedure Description ManagerSystemStatusSystemPhoneMinutesManager onpage 259Viewing the cardcontents onpage 250View the folders and files on the cont

• dynamic — contains files used by the B5800 Branch Gateway and retained through a reboot of theB5800 Branch Gateway system.• temp — contains temporar

- If a configuration file is not present, use the non-volatile memory copy unless thereboot is as a result of a default system command.• If the contro

About creating a B5800 Branch Gateway SD cardThe procedures in this section are for B5800 Branch Gateway SD cards for use in the SystemSD card slot. T

The status bar at the bottom of Manager displays the progress of the formattingprocess.5. When the formatting is complete, load the B5800 Branch Gatew

Telephone Native extensions (local extensions operatingin the distributed branch user model)9630G2964029640G2965029650C2SBM241Avaya 1010/1020/1030/104

Note:Do not remove the SD card. Removing the SD card will interrupt the upgrade.2. Select File > Advanced > Recreate IP Office SD Card > Ava

Note:The backup, restore, and copy operations will not be performed if the destination card hasinsufficient space for the files being copied.Backing

Backing up the primary folder using a system phoneAbout this taskA user configured as a system phone user can perform this procedure using a 1400, 160

the process has been completed, the B5800 Branch Gateway system isrestarted.Restoring from the backup folder using the System StatusapplicationProcedu

About backing up to the Optional SD cardBacking up to the Optional SD card copies all files on the System SD card to the Optional SDcard. This include

5. At the bottom of the screen select Copy System Card.The contents of the System SD card are copied to the Optional SD card. This takesat least 90 mi

Warning:This procedure will cause the B5800 Branch Gateway system to be restarted, disconnectingany current calls and services in progress.Restoring

takes a few seconds. When the process has been completed, the B5800 BranchGateway system is restarted.Restoring software files from the Optional SD ca

System upgrade using the System SD cardIn addition to using the upgrade wizard (see Using the upgrade wizard on page 219), controlunits can be upgrade

Upgrading remotely using ManagerAbout this taskThis procedure copies all system files not present or of a different version compared to thosealready p

Telephone Native extensions (local extensions operatingin the distributed branch user model)• Audio conference unit• T24 KIM (Key Indicator Module for

This procedure overwrites the software files on the card with the files available inManager. It will not affect any other files, for example the confi

• See Restoring software files from the Optional SD card using a systemphone on page 257.Memory card removal Warning:Memory cards should always be shu

Shutting down a memory card using a system phoneAbout this taskTo shut down a memory card using a system phone, you must be administered as a SystemPh

Memory card startupReinserting a memory card into a system that is already switched on will automatically restartcard operation. However, if the card

4. At the bottom of the window, click Startup.Starting up a card using a system phoneAbout this taskA user configured as a system phone user can perfo

Chapter 18: Safety and regulatoryinformationSafety statementsThe B5800 Branch Gateway modules are intended to be installed by Service Personnel andit

• Do not use the telephone to report a gas leak in the vicinity of the leak.• Use only the power cord and batteries indicated in this manual.Lithium b

Trunk interface modulesTo ensure the validation of the approvals, only the following types of trunk interface cards mustbe fitted in the B5800 Branch

Port Name Port Description Port ClassificationExpansion ports Expansion Moduleconnector.SELVAudio port Connector for Music onHold.SELVExternal control

EMC caution for chinaRegulatory Instructions for UseAustraliaBRI interfaceDuring the configuration, ensure "000" emergency number is not bar

- System Status: a monitoring application used to inspect the current status of B5800Branch Gateway lines and extensions and to view records of recent

During the configuration, ensure "000" emergency number is not barred, by performing thefollowing:• Short Code: 000• Telephone No: 000;• Fun

ChinaRegulatory Instructions for UseImplementing B5800 Branch Gateway for a CS 1000 Configuration October 2012 271

European Union• 999 and 112 calls must not be barred. Doing so will invalidate the approval.• All connections at the MDF shall be identifiable by suit

Port FIC SOC USOC Jack RENIPO500 PRI 1U,IPO500 PRI2U,IP400 PRI-T104DU9.BN,04DU9.DN,04DU9.IKN,04DU9.ISN6.0Y RJ48C NAIPO500 ATM4UIP400 ATM4UOL13A, OL13B

- Routed to a recorded announcement that can be administered by the customerpremises equipment (CPE) user- Routed to a dial prompt• This equipment ret

personnel may result in violation of the FCC rules. Qualified personnel may adjust gain settingsabove these levels only where:• Measurement is made to

Safety and regulatory information276 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments? [email protected]

Appendix A: Avaya port matrix for B5800Branch Gateway and SIPphonesThis appendix provides example ingress and egress ports for B5800 Branch Gateway an

• Well known ports are those numbered from 0 through 1023.• Registered ports are those numbered from 1024 through 49151• Dynamic ports are those numbe

• Date flow 1: 172.16.16.14:1234 — 10.1.2.3:2345• Date flow 2: 172.16.16.14:1235 — 10.1.2.3:2345• Date flow 3: 172.16.16.14:1234 — 10.1.2.4:2345Data f

Locale Language Telephony PhoneDisplayApplications EVM andSVM*Manager SoftConsoleDenmark Danish -Finland Suomi -France FrenchGermany GermanGreece Gree

packet, up through the application layer, is examined. A stateful inspection firewall alsomonitors the state of the connection and compiles the inform

< TFTP Data packet (1..n), src port 4153, dstport 2421TFTP Acks (1..n), src port 2421, dst port4153Ingress ports for B5800 Branch Gateway and SIP p

# Dest.PortNetwork/AppProtocolEnorDis?DefaultPortStateRemoteDeviceExt toBranch?Description9 50805-C TCP/HTTPB5800configaccessNo Open B5800ManagerYes B

# Dest.PortNetwork/AppProtocolEnorDis?DefaultPortStateRemoteDeviceExt toBranch?DescriptionB5800SecSettingsAccessUnsecured. See50813.For a description

# Dest.PortNetwork/AppProtocolEnorDis?DefaultPortStateRemoteDeviceExt toBranch?Description7 514 UDP/Syslog-CliYes Open SyslogServerNo, butcould beLog

Table column heading definitionsColumnheadingDescriptionDest Port Destination port — this is the layer-4 port number to which the connectionrequest is

• Email will not flow through the B5800 Branch Gateway in this example. See optionalsection for port 25.• An off-site DHCP server is used to supply IP

Port usage diagramPort usage diagramImplementing B5800 Branch Gateway for a CS 1000 Configuration October 2012 287

In this diagram, direction of the arrow depicts call initiation. Data traffic will typically be 2-way.Avaya port matrix for B5800 Branch Gateway and S

Appendix B: B5800 Branch Gateway callflowsCalls from local extensions (i.e. deployed in the distributed branch user model)1. Local phone to local phon

• Manager: Indicates that the IP Office Manager application can run in the specific localelanguage. Manager uses the best match it has (French, German

B5800 Branch Gateway call flows290 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments? [email protected]

Appendix C: Branch PSTN call routingexamplesEach B5800 Branch Gateway system can support its own external PSTN trunks. When deployed in anAvaya Aura®

Routing B5800 Branch Gateway calls — exampleAbout this taskThis example assumes that all the branches were initially setup with the default North Amer

3. Click 50: Main.Within the ARS window, the default 0N; short code that matches internationalnumbers currently routes those calls to any available tr

9. Click OK.10. Select File > Save Configuration.Branch PSTN overrideIn the example described in Centralized call control on page 291, we configure

3. Click 50: Main.Within the ARS form, the default 1N; short code is the one used for national calls.It would match the MM PSTN Number or AAM PSTN Num

to those calls.7. Click OK.8. Select File > Save Configuration.PSTN trunk fallbackIn branch scenarios where centralized call control and trunking (

a headquarters PSTN number that can be dialed to report the Avaya Aura® SessionManager line issue. See Branch PSTN override on page 294 for more infor

7. Click OK.8. Click OK.9. Double click on the existing default ARS that was reconfigured to send all branchnational and international calls to the Av

• The Alternate Route Wait Time is used for caller's whose priority is notsufficient to use the alternate route immediately. The default setting

All non-Avaya trademarks are the property of their respective owners,and “Linux” is a registered trademark of Linus Torvalds.The trademarks, logos and

• SIP Line Fundamentals – Avaya Communication Server 1000, document numberNN43001-508• Element Manager System Reference – Administration, document num

Branch PSTN call routing examples300 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments? [email protected]

Appendix D: Authorization codesAuthorization codes are not shown by default. IP Office Manager must be modified in order to supportauthorization codes

ARS Table Authorization Codes• 044N / . / DialAllows calls to cell phone numbers.• 01N / . / BusyBlocks calls to long distance numbers.• ? / . / BusyB

3. Restart Manager and load a configuration.Force authorization codesThere are two methods to force a user to enter an authorization code in order to

Authorization code configuration settings• Authorization Code: The digits used for the authorization code can be up to 12 digits inlength. Each code m

Appendix E: Recommended courses forAvaya B5800 Branch GatewaytrainingThis appendix lists recommended courses for B5800 Branch Gateway, Session Manager

Table 2: Avaya Aura® Session Manager and System ManagerType Code Course title Delivery Duration(hours)FirstofferingNew 5U00106W Avaya Aura® SystemMana

Type Code Course title Delivery Duration(hours)FirstofferingExisting 3101 Avaya Aura® CommunicationManager and CM Messaging- Embedded Maintenanceand T

Recommended courses for Avaya B5800 Branch Gateway training308 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments?

Appendix F: T7000 and M7000 Series DigitalDeskphonesThe Business Series Terminals (BST) T7000 and M7000 Series Digital Deskphones offer a feature-ric

The official web site for Avaya. The front page also provides access to individual Avayaweb sites for different countries.• Avaya Enterprise Portal (h

B5800 Branch Gateway advanced features such as Visual Voice, feature menus, and self labeling keys(9500 telephones only).Features available on the T70

Feature AccessCodesDescriptionF75 Call Pickup GroupF76 Call Pickup ExtnF77 Call TimerF85 Do Not Disturb, F#85 cancelF802 Group Listen, F#802 cancelF80

T7000 and M7000 Series Digital Deskphones312 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments? [email protected]

Appendix G: 1100 Series and 1200 Series IPDeskphonesThe 1100 Series and 1200 Series SIP 4.3 deskphones are supported on B5800 Branch Gateway usingthe

• SIP Software for Avaya 1100 Series IP Deskphones–Administration, document number NN43170–600• SIP Software for Avaya 1200 Series IP Deskphones–Admin

Feature DetailsF76 – Call Pickup Extn SupportedF85 – Do Not Disturb, F#85cancelSupportedF981 – Enter Voice MailSystem (same as F65)AUDIO ONLYSupported

1100 Series and 1200 Series IP Deskphones316 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments? [email protected]

GlossaryBCM Business Communications Manager; a system that includes hardwareand software to provide private network and telephony managementcapability

Native extension This term is used to describe extensions that get their call services fromthe branch site and operate in the Distributed Branch user

IndexNumerics1100 Series and 1200 Series SIP 4.3 phones ...313AAbout adding B5800 Branch Gateways to SystemManager ...

Issue Date Summary of changes• “Configuring the B5800 Branch Gateway for certificates” (Thisprocedure replaces “Manually loading the certificate to th

creating a backup of the system configuration usingSystem Manager ...217Creating a software library ...

wall mounting ...67installation checklist ...55in

related documents ...29related resources ...30

Vvideos ...30Avaya Mentor ...

Chapter 2: CS 1000 and B5800 BranchGateway deploymentsB5800 Branch Gateway in CS 1000 deployments supports all phones listed in Supported telephones

Note:The CallPilot number must be configured as the central voicemail system in the B5800 BranchGateway voicemail configuration. B5800 Branch Gateway

Option 2In this option, CS 1000 and B5800 Branch Gateway reside as peers and an additional SSG isrequired to support Session Manager.Configuration con

See Configuring B5800 Branch Gateway to use CallPilot for voicemail on page 179 formore information.• CallPilot supports the feature to send all calls

Chapter 3: PlanningBefore you begin installing and configuring the B5800 Branch Gateway system, you should already havedetermined the implementation

• Avaya Communication Server 1000 R7.5 with SIP Line Gateway must be installed andconfigured at the headquarters location.• A stand-alone Secure Acces

such calls routed via the headquarters site wherever possible. In addition, the branch staff wantto keep their branch phone numbers.• 3-digit branch n

4 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments? [email protected]

• Avaya Aura Messaging — The B5800 Branch Gateway system can be configured touse Avaya Aura Messaging as its voicemail server when Session Manager is

cases where a specific number should still be routed via the branches own PSTNtrunks.• PSTN trunk fallback on page 296 — The B5800 Branch Gateway can

• The assessment should leave you confident that the implemented network will have thecapacity for the foreseen data and voice traffic, and can suppor

Chapter 4: Installation requirementsThis chapter provides information about power supplies, cables, grounding and environmental and spacerequirements

Typical B5800 Branch Gateway System VAB5800 Branch Gateway system 230Individual Equipment VAAnalog 16 module 88Digital Station 16 module 34Digital Sta

systems using punch-block connectors. This type of installation should be performed byan experienced wiring technician.• Trunk connections — The major

GroundingUse of ground connections reduces the likelihood of problems in most telephony and datasystems. This is especially important in buildings whe

Call type Voice compression channel usageIP device to non-IP device These calls require a voice compression channel for theduration of the call. If no

Measuring channel usageThe IP Office System Status Application can be used to display voice compression channelusage. Within the Resources section it

Environmental requirementsThe planned location must meet the following requirements. If being installed into a racksystem, these are requirements for

ContentsChapter 1: B5800 Branch Gateway overview...13PSTN trunking configurations...

Note:See Important safety instructions when using your telephone equipment on page 265 forbasic safety precautions to follow when using your telephon

External expansion modulesThe dimensions below are applicable to all external expansion modules.Space requirementsImplementing B5800 Branch Gateway fo

Wall mounting space requirementsThe control unit can be wall mounted if not using any external expansion modules. A wallmounting kit is required in ad

Rack module positioningThe integral expansion ports on a control unit are located on the rear of the unit. An additional4 expansion ports can be added

Installation requirements54 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments? [email protected]

Chapter 5: Hardware and softwareinstallationAll hardware components should be turned off while they are installed and connected. Once the installatio

# Description Section7 Do one of the following:• Install the control unit on thewall.• Install the control unit in a rack.See one of the following:• W

- If wall mounting, drills and tools for wall mounting fixtures• Additional parts requiredIn addition to orderable system equipment, the following ite

5. Check all partsVisually inspect each item and check that all the necessary documentation andaccessory items have been included. Report any errors o

Procedure1. Insert the SD card into a card reader on the Manager PC. Note:Do not remove the SD card. Removing the SD card will interrupt the upgrade.2

Installation checklist...

window, in the left navigation pane, expand IP Office Configuration Mode andthen expand Editing Configuration Settings. Then click Importing andExport

Procedure1. Rename the music file holdmusic.wav.2. Using a card reader, copy the file into the /system/primary folder on the SystemSD memory card.3. I

Warning:Correct anti-static protection steps should be taken while handling circuit boards.Parts and equipment required• Base card (except the legacy

2. Ensure that you are wearing an anti-static wrist strap connected to a suitable groundpoint.3. On the base card, identify the position of the 3 hole

Warning:Correct anti-static protection steps should be taken while handling circuit boards.Parts and equipment required• Legacy carrier card• VCM car

Installing a legacy carrier cardProcedure1. Check that correct cards have been supplied.2. Ensure that you are wearing an anti-static wrist strap conn

Warning:• Correct anti-static protection steps should be taken before handling circuit boards.• Cards must never be added or removed from the control

5. At this point apply pressure at the base of the front of the card to completeinsertion.6. Using a flat-bladed screwdriver secure the card.Wall moun

Hardware and software installation68 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments? [email protected]

Rack mountingThe B5800 Branch Gateway control unit and external expansion units can be rack mountedinto 19-inch rack systems. This requires a rack mou

Starting System Status...10

• Important:Only the screws (M3 x 6mm) provided with the mounting kit should used to attach theHardware and software installation70 Implementing B

brackets to the control unit. As indicated in the diagram, the rack mounting bracket canbe used in several positions on the unit.External expansion mo

Parts and equipment required• External expansion module — each module is supplied with a suitable external powersupply unit and a 1m blue interconnect

GroundingUse of ground connections reduces the likelihood of problems in most telephony and datasystems. This is especially important in buildings whe

B5800 Branch Gateway control unitOn control units the ground point is located above the RS232 DTE port.External expansion modulesOn expansion modules,

• Cables of different types, for example trunk lines, phone extensions, ground and powerconnections, should be kept separate.• All cabling between bui

Connection type Protection device type RequirementExternal output switch ITWLinx towerMAX SCL/8(This device was previouslyreferred to as the Avaya146G

Analog phone barrier boxesWhere analog phone extensions are required in another building, phone barrier boxes andprotective earth connections must be

Main Building Barrier Box Secondary Building• Center screw — Connect tomain building protectiveground (or ground terminal ofBarrier Box Rack MountingK

5. Using 14AWG wire with green and yellow sleeve, connect one of the earthing pillarsto the buildings protective earth.6. Using 14AWG wire with green

Disabling the System Manager administration feature for the branch from System Manager...162Disabling the System Manager administration feature

Details of the number of alarms are recorded and the time and date of the most recentalarms.• System MonitorThe IP Office System Monitor application i

Installing the administration applicationsProcedure1. Using the Add or Remove Programs option in the Windows Control Panel, checkthat the PC does not

The B5800 Branch Gateway control unit is connected to the PC with a standard RJ45–RJ45LAN cable.Connecting the PC directly to the control unitAbout th

The results should show a number of ping replies from the B5800 BranchGateway . This confirms basic communication between the Manager PC andthe B5800

• The control unit will then begin upgrading the external expansion modules.This is indicated by the red center LED on each module flashing red. Thepr

About the LEDsControl unit LEDsLED DescriptionOptional SD• Off = card shutdown• Green on = card present• Green flashing = card in use• Orange steady =

Base Card LEDs 1 to 8 Usage• Green on = expansion module present• Red flashing = initializing• Red on = error• Orange regular flash = base card okayCo

External expansion module LEDsExternal expansion moduleAll modules• Green on = module okay• Red flashing = module starting up• Red on = errorDefault c

values. The encoding default is set by the type of Feature Key installed when the systemis first started.Default DHCP/IP address settingsWhen a defaul

automatically detect the B5800 Branch Gateway and connect regardless of the PC or B5800Branch Gateway LAN settings. This utility can be run on site or

System shutdown...2

Hardware and software installation90 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments? [email protected]

Chapter 6: About preserving staged buttonprogramming for BST phonesBusiness Series Terminal (BST) phones are the M7 and T7 Digital Series Phones used

be 0 – 7. Note that because it is attenuation, the higher the value, the lower thering volume. For example, 0 is full volume.8. In the Line Group Id d

Other DCP short codesThere are other DCP short codes that preserve the user's extension configuration so that theconfiguration is not lost when t

About preserving staged button programming for BST phones94 Implementing B5800 Branch Gateway for a CS 1000 Configuration October 2012Comments? in

Chapter 7: Upgrading an R6.2 system withan R6.2 service packThis chapter is for B5800 Branch Gateway systems that have already been upgraded from R6.

Remote Software Library for B5800 Branch GatewayupgradesFor the B5800 Branch Gateway firmware upgrade files, an external server is required to actas a

Component Requirement RecommendationHard Drive 20GB free space There should be enough free spaceon the hard drive to store thefirmware files.Memory 2G

Getting inventoryBefore you beginEnsure that all B5800 Branch Gateway devices have been added to System Manager. Thereare several methods available to

2. On the Inventory page, on the left navigation pane, click Manage Elements.3. Click the check box for the appropriate element.4. Click Edit.5. On th