Avaya 1140E User's Guide download pdf (Page 36)

Supervisor features

Using Interflow

Use the Interflow feature to redirect calls when the backlog or wait time

exceeds a pre-defined threshold.

To use Interflow:

Using Night Service

Use the Night Service feature to define how calls are handled outside of

business hours.

To activate Night Service:

3. Press the Goodbye key to end the call.

1. Press the Interflow key.

Note: The Interflow LCD flashes while

the feature is active.

2. Press the Interflow key again to

deactivate the feature and resume

normal call flow.

1. Press the Night Service key.

(Goodbye)

Interflow

NightSvc

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Avaya 1140E User's Guide Page 36