Avaya 1150E User's Guide Page 116
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Call Center Agent features
116
To answer a non-ACD call:
Contact your supervisor
To answer your supervisor when your phone rings and the
Supervisor indicator flashes:
If you are on a call and hear a buzz and the Supervisor indicator
flashes:
To call your supervisor:
To return to the ACD call:
1. Press the DN Key next to the flashing
indicator. You are connected to your
non-ACD caller.
1. Press the Supervisor Key.
1. Press the Hold Key.
2. Press the Supervisor Key.
1. Press the Supervisor Key. If you are on
a call, this automatically puts the call in
progress on Hold.
1. Press the In-Calls Key.
2637
- IP Phone 1150E 1
- Title page 1
- Revision history 3
- Contents 10
- Basic features 12
- Telephone controls 15
- Telephone display 22
- License notification 22
- Security features 23
- Entering and editing text 26
- (Part 2 of 2) 29
- Soft key Description 29
- Connecting the components 30
- Virtual Private Network 36
- Connecting your IP Phone 37
- 16. Click Next 51
- Configuring Telephone Options 56
- Adjusting the volume 58
- Selecting a language 60
- Accessing display diagnostics 62
- Choosing a local dialpad tone 62
- Viewing phone information 63
- Diagnostics 63
- Selecting a headset type 64
- Configuring call log options 65
- Choosing a ring type 70
- Changing feature key labels 72
- Configuring Live Dialpad 75
- Using the Password Admin menu 77
- Changing 1. Display Settings 82
- Changing 2. Language 84
- Configuring 3. Headsets 84
- HID for supported headsets 88
- Configuring 4. Bluetooth 91
- 2. Network Diagnostic Tools 103
- 3. Ethernet Statistics 103
- 8. License Information 104
- 4. IP Network Statistics 104
- 5. USB Devices 104
- 6. Advanced Diag Tools 104
- 7. DHCP Information 104
- 9. VPN Information 105
- 10. Certificate Information 105
- Using the 4. Lock Menu 106
- Call Center Agent/Supervisor 107
- Features 107
- Queue Assignment (MQA) 108
- Default login 110
- Agent logout 111
- Call Center Agent features 112
- Call Forcing 113
- The Emergency Key 114
- Use Not Ready 114
- Activate Make Set Busy 115
- Making non-ACD calls 115
- Contact your supervisor 116
- Agent Keys 120
- Answer Agent 121
- Answer Emergency 121
- Call Agent 122
- Supervisor Headset Port 122
- Observe Agent 123
- Interflow 125
- Night Service 125
- IP Phone 1150E non-ACD call 127
- Using Predial 128
- Using Auto Dial 129
- Using Ring Again 130
- Using Last Number Redial 131
- Using Speed Call 131
- Using System Speed Call 133
- Using Intercom calling 134
- Answering a call 135
- While on an active call 136
- Transferring a call 137
- Using Timed Reminder Recall 138
- Using Attendant Recall 139
- Using Call Park 139
- Displaying incoming calls 141
- Tracing a Malicious call 142
- Additional Call Features 144
- Using Enhanced Override 148
- Using Forced Camp-on 149
- Override Feature 150
- Using Privacy Release 151
- Using Radio Page 151
- Using Voice Call 153
- Activate Automatic Answerback 156
- Activate Call Pickup 156
- Use Call Waiting 157
- Forward calls 159
- Forward internal calls only 160
- Use Remote Call Forward 161
- Secure your phone 163
- Set up a Conference call 164
- Join a call 165
- Use Group Call 167
- Using Record On Demand key 169
- Using SAVE key 170
- Additional phone features 171
- Using the Callers List 174
- Using the Redial List 176
- Using Virtual Office 178
- Logging out of Virtual Office 183
- Using Media Gateway 1000B 186
- Using Test Local Mode 187
- Using Resume Normal Mode 187
- Troubleshooting MG 1000B 188
- Regulatory and safety 189
- 取扱説明書に従って正しい取り扱いをして下さい。 190
- Terms you should know 193
- Nortel IP Phone 1150E 202
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