Avaya 1150E User's Guide Page 122
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Call Center Supervisor Features
122
Call Agent
To call an agent:
To leave Call Agent state:
Use the Supervisor Observe and
Supervisor Headset Port
The Supervisor Talk/Listen Key is located in the upper left corner of the IP
Phone 1150E and has an associated LED.
A supervisor can listen in on an active call at an IP Phone 1150E by
connecting the headset into the port near the Supervisor Talk/Listen Key
on an agent’s phone. The LED remains dark to denote that the supervisor
can hear the conversation while the microphone for the supervisor’s
headset is muted.
1. Press Call Agent Key, your position
goes into the Not Ready state.
2. Press the Agent Key assigned to the
agent
or
3. Dial the agent's position ID.
Note: To talk to another agent repeat
steps one and two or press the Agent
Key for the next agent.
1. Press the Goodbye Key.
2637
- IP Phone 1150E 1
- Title page 1
- Revision history 3
- Contents 10
- Basic features 12
- Telephone controls 15
- Telephone display 22
- License notification 22
- Security features 23
- Entering and editing text 26
- (Part 2 of 2) 29
- Soft key Description 29
- Connecting the components 30
- Virtual Private Network 36
- Connecting your IP Phone 37
- 16. Click Next 51
- Configuring Telephone Options 56
- Adjusting the volume 58
- Selecting a language 60
- Accessing display diagnostics 62
- Choosing a local dialpad tone 62
- Viewing phone information 63
- Diagnostics 63
- Selecting a headset type 64
- Configuring call log options 65
- Choosing a ring type 70
- Changing feature key labels 72
- Configuring Live Dialpad 75
- Using the Password Admin menu 77
- Changing 1. Display Settings 82
- Changing 2. Language 84
- Configuring 3. Headsets 84
- HID for supported headsets 88
- Configuring 4. Bluetooth 91
- 2. Network Diagnostic Tools 103
- 3. Ethernet Statistics 103
- 8. License Information 104
- 4. IP Network Statistics 104
- 5. USB Devices 104
- 6. Advanced Diag Tools 104
- 7. DHCP Information 104
- 9. VPN Information 105
- 10. Certificate Information 105
- Using the 4. Lock Menu 106
- Call Center Agent/Supervisor 107
- Features 107
- Queue Assignment (MQA) 108
- Default login 110
- Agent logout 111
- Call Center Agent features 112
- Call Forcing 113
- The Emergency Key 114
- Use Not Ready 114
- Activate Make Set Busy 115
- Making non-ACD calls 115
- Contact your supervisor 116
- Agent Keys 120
- Answer Agent 121
- Answer Emergency 121
- Call Agent 122
- Supervisor Headset Port 122
- Observe Agent 123
- Interflow 125
- Night Service 125
- IP Phone 1150E non-ACD call 127
- Using Predial 128
- Using Auto Dial 129
- Using Ring Again 130
- Using Last Number Redial 131
- Using Speed Call 131
- Using System Speed Call 133
- Using Intercom calling 134
- Answering a call 135
- While on an active call 136
- Transferring a call 137
- Using Timed Reminder Recall 138
- Using Attendant Recall 139
- Using Call Park 139
- Displaying incoming calls 141
- Tracing a Malicious call 142
- Additional Call Features 144
- Using Enhanced Override 148
- Using Forced Camp-on 149
- Override Feature 150
- Using Privacy Release 151
- Using Radio Page 151
- Using Voice Call 153
- Activate Automatic Answerback 156
- Activate Call Pickup 156
- Use Call Waiting 157
- Forward calls 159
- Forward internal calls only 160
- Use Remote Call Forward 161
- Secure your phone 163
- Set up a Conference call 164
- Join a call 165
- Use Group Call 167
- Using Record On Demand key 169
- Using SAVE key 170
- Additional phone features 171
- Using the Callers List 174
- Using the Redial List 176
- Using Virtual Office 178
- Logging out of Virtual Office 183
- Using Media Gateway 1000B 186
- Using Test Local Mode 187
- Using Resume Normal Mode 187
- Troubleshooting MG 1000B 188
- Regulatory and safety 189
- 取扱説明書に従って正しい取り扱いをして下さい。 190
- Terms you should know 193
- Nortel IP Phone 1150E 202
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