Avaya BCM 2.0 Feature Programming Telephone User Manual

1-800-4 NORTELwww.nortelnetworks.com© 2000 Nortel NetworksP0911589 Issue 03Enterprise Edge 2.0Feature ProgrammingTelephone Guide

10 ContentsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Testing the telephone speaker 119Testing the power supply to a te

100 Using System featuresEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Using Class of Service (COS) passwordsClass of Serv

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideGeneral System featuresThe following features are available for the all the E

102 General System featuresEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Normally, only the lines that are appropriate for

General System features 103P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideOverflow routing for incoming calls is used with

104 General System featuresEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03One-line displayThe M7100 telephone has a one-lin

General System features 105P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideISDNIntegrated Services Digital Network (ISDN) te

106 General System featuresEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Service provider featuresCall ForwardCall Forward

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideHospitality ServicesHospitality Services (HS) is a group of features that inc

108 Hospitality ServicesEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03If the Enterprise Edge system experiences a power fa

Hospitality Services 109P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideCanceling the alarm• To cancel the Alarm time on an

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideGetting Started Your Enterprise Edge telephone system has many features that

110 Hospitality ServicesEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 035. Enter a four digit alarm time.If the 24 hour form

Hospitality Services 111P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideRoom condition (RC)The Room condition (RC) feature a

112 Hospitality ServicesEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Room condition with a Hospitality service admin setT

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideCompanion FeaturesThere are three portable telephones supported in Enterprise

114 Companion FeaturesEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Using Enterprise Edge featuresIt is possible to use ma

Companion Features 115P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideUsing featuresDirected Call PickupYou must turn on the

116 Companion FeaturesEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideTroubleshootingUsing the alarm telephoneAn alarm telephone displays Enterpris

118 TroubleshootingEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 033. Adjust the contrast for the telephone display so you c

Troubleshooting 119P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideTesting the telephone headsetThe headset test is not avai

12 Getting StartedEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Understanding the telephone buttonsTake a few minutes to s

120 TroubleshootingEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideCommon feature displaysYou can see the following displays when you use a feat

122 Common feature displaysEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03You are connected to an external call. Press TRAN

Common feature displays 123P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideThe feature you tried to use requires you to be o

124 Common feature displaysEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideAppendix A: Feature CodesThe following appendix provides a quick reference fo

126 Appendix A: Feature CodesEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Features sorted by feature nameFeature name Act

Appendix A: Feature Codes 127P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideLast Number Redial ÄÞLine buttons - Move Ä¥¡ÚLi

128 Appendix A: Feature CodesEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Transfer - Cancel Ä£àâTrunk Answer Ä¡ââTurning

Appendix A: Feature Codes 129P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideFeatures sorted by activation codeActivation co

Getting Started 13P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideTable 1 Telephone button description Figure 4 M7310N and M

130 Appendix A: Feature CodesEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Äà¡PauseÄàáExclusive HoldÄ¥¡âRing VolumeÄ¥¡ÚLin

Appendix A: Feature Codes 131P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideÄ¡ÚáName and number blockingÄ¡àâViewing active

132 Appendix A: Feature CodesEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideIndexSymbols¤ Long Distance symbol 121Û Link symbol 95Ý Pause symbol 96ß Run/

134 IndexEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03M7324 telephone 78Button erased 38Button Inquiry 73buttonsAnswer bu

Index 135P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideConference Callby releasing privacy 29disconnecting from 25removing

136 IndexEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Call Forward (see Line Redirection)page 59paging equipment 61extra

Index 137P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideVoice Callßß 65fast busy tone 99featurewireless Call Forward No Ans

138 IndexEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03exclusive 44getting information for a call on 20listening while on

Index 139P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideConference Call on hold 25Hold 43internal numbers 101line assignmen

14 Getting StartedEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

140 IndexEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Ppageexternal equipment 61programming 59shortcut codes 59types 59zo

Index 141P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideRedirectºdenied 56redirection loops, avoiding 57refusing to answer

142 IndexEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03splitting a Conference Call 25standard dial 34Start of list 65Still

Index 143P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guidevolumebar 104control 104WWait for Dial Tone 97wall mounting telepho

144 IndexEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideAnswering callsAnswering incoming calls with Hunt GroupsYour Enterprise Edge

16 Answering callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03What line indicators meanRings you can hearAnswering calls

Answering calls 17P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideUsing a central answering position (CAP) moduleA central a

18 Answering callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03You can program any of the buttons on your CAP module that

Answering calls 19P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideInformation about a call on the displayIf you subscribe to

20 Answering callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Displaying Call Information for a call on hold1. Press Ä¡Ú

Answering calls 21P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide2. Enter the internal number of the ringing telephone. You

22 Answering callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03DisplaysTrunk AnswerÄ¡ââThe Trunk Answer feature allows yo

Answering calls 23P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideWhen an attendant answers a call for manager A the appeara

24 Answering callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Only the person who established the conference can process

Answering calls 25P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuidePutting a conference on holdYou can put a conference on ho

26 Answering callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03DisplaysListening to a call as a groupTo allow people in y

Answering calls 27P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideHandsfree is not available for a M7100 telephone.Making ca

28 Answering callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03To prevent a possible echo, keep the area around your tele

Answering calls 29P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideYou can turn Handsfree Answerback on or off for a telephon

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideContentsChapter 1 Getting Started 11Using this guide 11Before you start 11Wh

30 Answering callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03DisplaysDisconnecting by accidentIf you accidentally drop

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideMaking callsThere are many ways to make a call, depending on the programming

32 Making callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Choosing a line using a line buttonYou have one line button f

Making calls 33P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideLine poolsA line pool is a group of external lines shared by

34 Making callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Changing how you dial your callsÄ¥¡Û1. Press Ä¥¡Û.2. Press £

Making calls 35P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideWhen the internal number you have called is busyPriority Call

36 Making callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03You can make a priority call only while your telephone displa

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideTime savers for making callsStoring a number on a memory button for AutodialY

38 Time savers for making callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Using intercom as the line for AutodialIf you

Time savers for making calls 39P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideUsing Last Number RedialÄÞPress ÄÞ to redial

4 ContentsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Canceling Group Listening 26Using Handsfree/Mute 26Answering calls

40 Time savers for making callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Making a speed dial callÄâ1. Press Äâ to quic

Time savers for making calls 41P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideDisplays Using Saved Number RedialÄßàYou can

42 Time savers for making callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Dialing a saved numberPress Äßà when you are

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideHandling many calls at onceUsing HoldYou can interrupt a call by pressing ú.W

44 Handling many calls at onceEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 034. When the person returns, lift the receiver

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideTransferring callsUsing the transfer featureÄàâTransfer allows you to direct

46 Transferring callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03While on a conference call, you can leave the conferenc

Transferring calls 47P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideUsing Camp-onÄ¡ÛYou can transfer an external call to an

48 Transferring callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Parking a callÄàÝYou can interrupt a call to retrieve i

Transferring calls 49P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideYour installer can disable Call Park.Displays Using Cal

Contents 5P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideAdding or changing User Speed Dial 40 Using Saved Number Redial 41

50 Transferring callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideForwarding your callsForwarding your calls to another telephoneÄÝPress ÄÝ and

52 Forwarding your callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Overriding Call Forward If you call a person who has

Forwarding your calls 53P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideDND on BusyWhen you are busy on a call and a second

54 Forwarding your callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03DisplaysLine RedirectionLine Redirection allows you

Forwarding your calls 55P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideCanceling Line RedirectionÄ£¡Ý1. Press Ä£¡Ý.2. Selec

56 Forwarding your callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03DisplaysThe following displays appear when redirecti

Forwarding your calls 57P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideHow Line Redirection is different from Call ForwardC

58 Forwarding your callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideCommunicating in the officePagingÄßâPaging allows you to make announcements o

6 ContentsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Chapter 8 Communicating in the office 59Paging 59Making a page ann

60 Communicating in the officeEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Creating page zonesYou can assign one of six z

Communicating in the office 61P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideUsing Page with external paging equipmentWhen

62 Communicating in the officeEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03For more information about the Message Reply E

Communicating in the office 63P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideOn a telephone with a two-line display• Press

64 Communicating in the officeEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Removing items from your message list using an

Communicating in the office 65P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideUsing Voice CallÄßßYou can make an announcemen

66 Communicating in the officeEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Preventing Voice Calls to your telephone using

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideTracking your incoming callsUsing Call LogTelephones can log Call Display inf

68 Tracking your incoming callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Call Log optionsÄ¥¡ÝYou can select the type o

Tracking your incoming calls 69P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide3. Press â or RESUME to display the last item

Contents 7P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideErasing a feature button 75Applying button cap labels 75Types of b

70 Tracking your incoming callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 036. Lift the receiver. (Not necessary if Hands

Tracking your incoming calls 71P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone Guide3. Press ú or OK. The display reads No pswd a

72 Tracking your incoming callsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Using voice mailIf you subscribe to Enterpris

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideCustomizing your telephoneUse Button Inquiry to find out the use of a buttonÄ

74 Customizing your telephoneEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Changing the language on the displayYou can sel

Customizing your telephone 75P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideErasing a feature button1. Press Ä¥Ú. 2. Press

76 Customizing your telephoneEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Types of button caps• Unlabeled, clear button c

Customizing your telephone 77P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideRules of default button assignmentLine and Inte

78 Customizing your telephoneEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03M7310 template button assignmentsM7208 template

Customizing your telephone 79P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideM7100 telephone button defaultsFor all template

8 ContentsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Clearing a Call Log password 92Using special telephones 93Direct d

80 Customizing your telephoneEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Changing the type of ringÄ¥ßYou can select one

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideHunt GroupsThe Hunt Groups feature allows for access to a group of Enterprise

82 Hunt GroupsEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Members of the groupMembers of the group can be any Enterprise

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideTelephone featuresInstalling Enterprise Edge telephonesIf you are connecting

84 Telephone featuresEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Figure 7 Mounting an Enterprise Edge telephone (North A

Telephone features 85P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideFigure 8 Connecting the cords (International) 1. Before

86 Telephone featuresEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Figure 9 Mounting an Enterprise Edge telephone (Interna

Telephone features 87P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideTelephone names and line names can contain both letters

88 Telephone featuresEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03DisplaysUsing Do Not DisturbAfter you turn Do Not Distu

P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideUsing System featuresUsing alternate or scheduled servicesThere are three typ

Contents 9P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideVolume bar 104Wall mounting 104ISDN 105ISDN features 105Network na

90 Using System featuresEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03For more information about programming using the Uni

Using System features 91P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideViewing the active Services from a two-line display

92 Using System featuresEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Services that turn on automatically have an asterisk

Using System features 93P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideUsing special telephonesDirect dial You can reach th

94 Using System featuresEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Making a telephone a hotline telephoneYou can set up

Using System features 95P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideFull, with the restrictions described for Partial lo

96 Using System featuresEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03Preventing a telephone from using LinkYou can limit

Using System features 97P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideRun/StopÄ¥áRun/Stop inserts a break point into a seq

98 Using System featuresEnterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03An example of how remote access works is a sales rep

Using System features 99P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideMaintaining securityTo maintain the security of your