Avaya CP Quick Start Guide download pdf

This card is for subscribers with display telephones that use the

Norstar Voice Mail interface.

Mailbox initialisation

You must initialise your mailbox to receive and store messages.

To initialise and open your mailbox for the first time:

1. Press ≤·°⁄ on your display telephone.

2. Press

‚‚‚‚ (default password) and press

or £.

3. Choose a password from four to eight digits long that does not

start with zero. Enter your new mailbox password and press

or £.

4. Enter your new mailbox password again and press

or £.

5. At the tone, record your name in the Company Directory.

6. Press

£ to end the recording. Press £ to accept the

recording.

7. Press

® to end the session.

Now you are ready to record your personal mailbox greetings and

to use the CallPilot features described in this card.

Note:

If you do not record any personal greetings, your

Company Directory name plays to callers who reach your

mailbox.

Introduction

CallPilot Quick Reference Card

Norstar Voice Mail interface

P0941349 03

New

Messages

Record

Messages

There are three types of Personal mailbox greetings: Primary,

Alternate and Personalised.

Primary mailbox greeting

Is your everyday mailbox greeting. In this greeting include your

name, mailbox number and a brief message explaining to callers

that you are unable to answer their calls.

Alternate mailbox greeting

Is a special greeting for times when you are away from the office

or on vacation.

Personalised mailbox greeting

Up to three Personalized mailbox greetings are available when

your company subscribes to Caller ID (CLID) services from your

local telephone company.

A Personalised mailbox greeting plays to callers based on the

caller’s telephone number. CallPilot recognises the assigned

incoming telephone number and plays the Personalised mailbox

greeting.

Use the Mailbox commands illustration as a guide when you

record your greetings.

Recording Tips

• Use your handset, not the Handsfree feature.

• Speak clearly and at a pace that is easy to understand.

After you record Primary and Alternate greetings, you must select

a greeting to play. If you do not select a greeting, the Primary

greeting plays automatically.

If you choose the Alternate mailbox greeting, you are asked

whether the mailbox accepts messages. If you choose

(yes) your

mailbox receives messages in the normal way.

If you choose

(no):

• Messages cannot be left in your mailbox.

• The Alternate mailbox greeting takes precedence over all

other greetings.

Personalised greetings will be played for up to three specific

external telephone numbers instead of the Primary or Alternate

greetings.

Use the Mailbox commands illustration as a guide when you

choose a greeting.

Change your mailbox password every 30 days. Your mailbox

password keeps your voice messages private and confidential.

Choose an uncommon password (not 1111 or 1234) that is from

four to eight digits long and does not start with zero.

Use the Mailbox commands illustration as a guide when you

change your password.

Mailbox greetings

Select a mailbox greeting

About your mailbox password

Mailbox commands

Mailbox

Administration

Listen to New

Messages

Record

Message

‹

Listen to Saved

Messages

ﬂ

Company

Directory

⁄

Greetings and

Call Forward

Options

Change

Password

›

Target

Attendant

ﬁ

Off-Premise

Message

Notification

ﬂ

Outbound

Transfer

Options

Return to

Main

•

⁄

Record Greetings

⁄

Primary

Alternate

‹

Personalised

Choose Greeting

⁄

Alternate

Primary

‹

Call Forward

From your display telephone

enter ≤ ·°⁄.

Follow the voice prompts or the button options on your

display telephone to open your mailbox.

From an outside tone dial telephone, dial your

company’s telephone number.

When CallPilot answers, press •• and follow

the voice prompts to open your mailbox.

CallPilot voice prompts tell you which dialpad button to press

for CallPilot options.

On one line display telephones:

• The voice prompt plays immediately.

• Use the dialpad only to enter a command.

• If you know the corresponding dialpad number for the

option you want, you can press it any time during the voice

prompt.

•Press

£ on the dialpad to interrupt a voice prompt.

•Press

• to return to the previous display prompt.

• If you do not choose an option after five seconds, the voice

prompt replays the options.

• If you do not choose an option, the CallPilot session ends.

On two line display telephones:

• Use the display button or the dialpad to enter a command.

• The voice prompt plays after a five second delay.

• When there are more than three options, or you do not know

what the options are, wait for the voice prompt to state the

options.

•Press

£ on the dialpad to interrupt a voice prompt.

• If you do not choose an option after five seconds, the voice

prompt replays the options.

Example of a two line display

Make sure you are familiar with how to operate display

telephones. Refer to your Telephone User Card.

CallPilot voice prompts

Pswd:

OTHR RETRY OK

Display command line

Display button options

Display buttons

Mailbox

Commands

Saved

Messages

1 2

Summary of Contents

Page 1 - Norstar Voice Mail interface

134569#0287*This card is for subscribers with display telephones that use the Norstar Voice Mail interface.Mailbox initialisationYou must initialise y

Page 2 - Delivery

Press ≤ ·°‚ on your display telephone to record and send a message directly to a mailbox without calling the extension number.Press ≤ ·°⁄on your displ

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Avaya CP Quick Start Guide

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Summary of Contents

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