Avaya 1165E User's Guide

Avaya 1165E IP Deskphone User GuideAvaya Communication Server 1000Document Status: StandardDocument Version: 04.01Part Code: NN43101-102Date: March 20

Contents10Charging a call or charging a forced call . . . . . . . . . . . . . . . 174Using Enhanced Override . . . . . . . . . . . . . . . . . .

Configuring Local Menu options100Figure 21: Bluetooth Setup screenTo pair a wireless headset with your IP Deskphone:1. Double-press the Headset key to

Configuring Local Menu options1013. Put your Bluetooth wireless technology headset in its pairing or search mode. The procedure for doing this can be

Configuring Local Menu options1024. Search devices.a. Ensure that your headset is in Pairing or Search Mode.b. Press the Right navigation key twice, a

Configuring Local Menu options1035. When the name of your headset appears in the Found: box, press the Stop soft key or wait for the search to finish.

Configuring Local Menu options1047. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and p

Configuring Local Menu options1058. Choose one of the following:• If the headset is successfully paired with your IP Deskphone, proceed to Step 9. To

Configuring Local Menu options1069. Choose one of the following:• If the name of your headset appears in the Paired: box, proceed to Step 10.• If more

Configuring Local Menu options107Dual Pairing HeadsetsTake special care when using a "dual pairing" type of Bluetooth wireless technology he

Configuring Local Menu options108If the base is powered off, the headset is only paired to the Avaya 1165E IP Deskphone and pressing the "telepho

Configuring Local Menu options109To unpair a wireless headset:2. Press the Left/Right navigation key to select the “Use BT Headset” item. 3. Press the

Contents11Accessing External Server Applications . . . . . . . . . . . . . 213Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . .

Configuring Local Menu options110Your Bluetooth wireless technology headset is no longer paired with your IP Deskphone, and the wired headset can be u

Configuring Local Menu options1115. File ManagerThe File Manager menu item provides access to files on the Avaya 1165E IP Deskphone and access to file

Configuring Local Menu options112Figure 22: File Manager Device Selection dialog–no USB device3. Press the Up/Down navigations key to scroll the list,

Configuring Local Menu options113To access the file with USB drive attached to the phone1. Select File Manager from the Preferences menu of the Avaya

Configuring Local Menu options114— To move down a directory level, press the Select soft key.Table 12: Soft key description for attached USB driveSele

Configuring Local Menu options115Sending a file from the phone to the USB driveUse the following procedure to send a file from the phone to the USB dr

Configuring Local Menu options116To send a file from the phone to the USB drive1. Press the Services key twice to open the Local Tools menu. Press the

Configuring Local Menu options117— To move up a directory level on the device,.press the Back soft key or highlight “..”, then press the Select soft k

Configuring Local Menu options118Figure 26: Failed send operationSending an image file from a USB drive to the phoneUse the following procedure to sen

Configuring Local Menu options119• To move up a directory level, press the Back soft key or highlight “..”, then press the Select soft key. When you a

About the Avaya 1165E IP Deskphone12About the Avaya 1165E IP DeskphoneThe Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP De

Configuring Local Menu options120To select an image for the backgroundFigure 27: Background Image screen1. From the Background menu, press the Up/Down

Configuring Local Menu options121• “5. USB Devices” on page 121• “6. Advanced Diag Tools” on page 124• “7. DHCP Information” on page 124• “8. License

Configuring Local Menu options122To check USB device information, press the Services key twice to open the Local Tools menu, press the 2 key on the di

Configuring Local Menu options123Figure 28: USB Devices—Port DisabledIf the USB port is enabled, then you can attach any USB 1.1 or 2.0-compliant devi

Configuring Local Menu options124Figure 29: USB Devices—locked devices6. Advanced Diag ToolsThe Advanced Diag Tools are available to the Avaya support

Configuring Local Menu options12510. Certificate InformationThe system administrator can use the Certificate Information menu to view certificate info

Configuring Local Menu options126To configure the WML Browser:You will need information from your administrator in order to configure the browser. You

Configuring Local Menu options1272. Advanced Diag ToolsThe Advanced Diagnostics Tool allows you to configure advanced diagnostic tools. This tool is f

Configuring Local Menu options1282. USB LocksUSB Access Control (USB Lock) defines how you can use the USB port on the IP Deskphone. You can completel

Making a call129Making a callThis section describes features associated with making a call. You can make a call from your Avaya 1165E IP Deskphone usi

About the Avaya 1165E IP Deskphone13Basic featuresYour Avaya 1165E IP Deskphone supports the following features:• up to sixteen line/feature keys with

Making a call130Using On-hook dialingUse these steps to make a call by dialing before lifting the handset:or3. To terminate the call, choose one of th

Making a call131Using handsfree dialingUse handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on

Making a call132To mute a handsfree call:To switch from handsfree to handset mode:To switch from handset mode to handsfree mode:To switch from handsfr

Making a call133To release a call:Using the Directory applicationsYou can make calls using the following Directory applications available on your Avay

Making a call134To scroll to a specific number:Making a call using the Personal DirectoryThe Personal Directory feature allows you to store a maximum

Making a call135To make a call using the Personal Directory:Making a call using the Callers ListThe Callers List feature automatically stores up to a

Making a call136Making a call using the Redial ListThe Redial List feature automatically stores a maximum of 20 previously dialed IP Deskphone numbers

Making a call137To edit a Predial number:Using AutoDialUse the AutoDial feature to display, store, and automatically dial phone numbers.To store an Au

Making a call138To use AutoDial:Using Ring AgainUse the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Deskphone rin

Making a call139To activate Ring Again:To call a Ring Again party when you receive notification:To deactivate Ring Again before notification:1. Dial a

About the Avaya 1165E IP Deskphone14• hearing aid compatibility• USB port for connecting a USB keyboard, USB mouse, USB headset, USB flash drive and p

Making a call140Using Last Number RedialUse the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial:U

Making a call141To make a Speed Call:Using System Speed CallUse the System Speed Call feature to dial Speed Call codes that override dialing restricti

Making a call142To make a System Speed Call:Using HotLineUse the HotLine feature to automatically dial a specific number.To use HotLine:Using intercom

Making a call143To make an intercom call:To answer an intercom call while on a line other than your intercom group line:1. Lift the handset.2. Press t

Answering a call144Answering a callEach incoming call causes the IP Deskphone to ring, the LCD indicator beside the line (DN) key to flash, and the Me

While on an active call145While on an active callYou can use the following features during an active call:• “Placing a call on hold” on page 145• “Tra

While on an active call146Transferring a callUse the Transfer feature to redirect a call to the appropriate person.To transfer a call to a third party

While on an active call147Using Timed Reminder RecallUse the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not a

While on an active call148Using Attendant RecallUse the Attendant Recall feature to contact an attendant during a call and to connect the caller to th

While on an active call149To park a call on the System Park DN or your own DN:To park a call on a DN other than the System Park DN or your own DN:To p

About the Avaya 1165E IP Deskphone15Telephone controlsFigure 1 on page 15 shows the Avaya 1165E IP Deskphone.Figure 1: Avaya 1165E IP DeskphoneThis se

While on an active call150To retrieve a parked call:3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to pa

While on an active call151Recording a Calling Party NumberUse the Calling Party Number feature to record a caller number, or to charge a call to an ac

While on an active call152Tracing a malicious callUse the Call Trace feature to trace nuisance calls within your system.This feature is not enabled on

Incoming calls153Incoming callsYou can use the following features when you have an incoming call:• “Using Automatic Answerback” on page 153• “Using Ca

Incoming calls154To answer an incoming call in another call pickup group:To answer a call at a specific extension in any pickup group:or2. Choose one

Incoming calls155Using Call WaitingThe Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold

Incoming calls156If you do not have a Call Waiting key:2. Press the line (DN) key associated with the first call.1. Press the Goodbye key to end the c

While away from your desk157While away from your deskYou can use the following features when you are away from your desk:• “Using Call Forward” on pag

While away from your desk158Figure 32: Call Forward display Press OK to return to the idle screen or press Cancel to cancel Call Forwarding.To deactiv

While away from your desk159To reinstate Call Forward to the same number:Using Internal Call ForwardUse Internal Call Forward to accept only calls ori

About the Avaya 1165E IP Deskphone16When a triangle appears before a soft key label, the feature is active.Press the More... key to access the next la

While away from your desk160To deactivate Internal Call Forward:To reinstate Call Forward to the same number:Using Remote Call ForwardUse the Remote C

While away from your desk161To deactivate Remote Call Forward:4. Dial your Station Control Password. A dial tone sounds.5. Choose one of the following

While away from your desk162Securing your IP DeskphoneUse the Electronic Lock feature to prevent others from making calls from your IP Deskphone. The

While away from your desk163To unlock your IP Deskphone:or4. Choose one of the following:— If dialing locally, press the Goodbye key.— If dialing the

Talking with more than one person164Talking with more than one personUse the following features to enable conversations between more than two people:•

Talking with more than one person165To set up a conference call:If the person you attempt to add to the conference is unavailable: 1. While on a call,

Talking with more than one person166Using Conferee Selectable DisplayUse the Conferee Selectable Display feature to list active conferees and disconne

Talking with more than one person167Using Group CallUse the Group Call feature to automatically call members of a predefined group, one at a time, unt

Talking with more than one person168To answer a group call: To end a group call: — When a person in your group is on a conference call or another grou

Working without interruption169Working without interruptionThis section describes features that provide uninterrupted work time.Using Make Set Busy Us

About the Avaya 1165E IP Deskphone17Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator

Working without interruption170Contact your system administrator to learn which treatment is configured for your IP Deskphone.Figure 33: Call Deflect

Working without interruption171

Additional call features172Additional call featuresContact your system administrator to determine if the following call features are available on your

Additional call features173Using the Buzz signalUse the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Deskphones th

Additional call features174Using Centrex/Exchange Line Switchhook FlashUse the Centrex/Exchange Line Switchhook Flash feature during an established ca

Additional call features175To charge a local or long-distance call to an account before you dial:To charge a call in progress:1. Lift the handset.2. C

Additional call features176To charge a call to an account when you transfer a call:4. Press the line (DN) key to return to the call.1. Press the Trans

Additional call features177To charge a call to an account when you add someone to a conference call:1. Press the Conference soft key. The call is plac

Additional call features178Using Enhanced OverrideUse the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use

Additional call features179Using Forced Camp-on featureUse the Forced Camp-on feature to automatically ring another IP Deskphone (internal or external

About the Avaya 1165E IP Deskphone18Use Enter, at the center of the Navigation key cluster, to confirm menu selections.In most menus, you can use Ente

Additional call features180Overriding a busy signalUse the Override feature to override a busy signal and interrupt another call.To override a busy si

Additional call features181To use Privacy Release in an established state:Using Radio Page Use the Radio Page feature to page a person and stay on the

Additional call features182To use Automatic Post-selection: The called party is either busy on the IP Deskphone or away from their desk. To page the c

Additional call features183To answer a Radio Page:If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system i

Additional call features184To respond to a voice call:Using voice mail soft keysNote: This feature is not available on all telephones. Contact your sy

Additional call features185Voice mail soft keys are displayed:• when you press the Messages/Inbox key (internal and external)• when you dial the voice

Additional phone features186Additional phone featuresThe following features are described in this section:• “Using the Personal Directory” on page 186

Additional phone features187To edit an entry:3. Press the Next soft key.4. Use the dialpad to enter the phone number.5. Do one of the following:— Pres

Additional phone features188To delete an entry:To search for an entry:1. Press the Up/Down navigation keys to scroll and highlight the desired entry.2

Additional phone features189Using the Callers ListThe Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When

About the Avaya 1165E IP Deskphone19When a message is waiting, the red Visual Alerter/Message Waiting indicator lights. Also, when the ringer sounds,

Additional phone features190To dial an entry:To delete an entry:1. Press the Up/Down navigation keys to scroll and highlight the desired entry.2. Pres

Additional phone features191To delete the entire Callers List:Using the Redial ListThe Redial List feature logs all outgoing calls. Redial List can st

Additional phone features192To dial an entry:To delete an entry:To delete the entire Redial List:1. Press the Up/Down navigation keys to scroll and hi

Additional phone features193Using Virtual OfficeThe Virtual Office feature provides a service you can use while you are away from your desk to transfe

Additional phone features194Logging in to Virtual OfficeIf the IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as sh

Additional phone features195Figure 34: Virtual soft keyTo activate Virtual Office on your Office IP Deskphone from your Remote IP Deskphone:1. Press t

Additional phone features196A successful login transfers all the features, time, date, and tones to your Remote IP Deskphone from your Office IP Deskp

Additional phone features197Figure 36: Logged in to an Avaya 1165E IP Deskphone using an Avaya1120E IP DeskphoneFigure 37 on page 198 shows an Avaya 2

Additional phone features198Figure 37: Logged in to an Avaya 1165E IP Deskphone using an Avaya 2050 IP SoftphoneRegardless of what model of IP Deskpho

Additional phone features199Figure 38: Office phone displays the message Logged Out When activated for Virtual Office by a remote IP Deskphone, your O

© 2013 Avaya Inc. All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that the information in this document is complete and ac

About the Avaya 1165E IP Deskphone20Press the Directory key to access directory services.Press the Services key, and then use the navigation keys to a

Additional phone features200To regain operation of a IP Deskphone being used for Virtual Office:Logging out of Virtual OfficeTo log out of Virtual Off

Additional phone features201Deskphones can still be used to make emergency calls. “Emergency Calls only” is displayed on the IP Deskphone display when

Additional phone features202Locked from LoginThree failed attempts to enter the correct Station Control Password.Wait one hour for the lock to clear a

Additional phone features203Using Media Gateway 1000BThe Media Gateway 1000B (MG 1000B) provides a means of extending CS1000 features to one or more r

Additional phone features204Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode. When in

Additional phone features205Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 15 lists error messages and des

Using Hospitality features206Using Hospitality featuresHospitality features are intended for hotel operations.Configuring Automatic Wake-UpUse the Aut

Using Hospitality features207To cancel an Automatic Wake-Up call:To verify the time for the Automatic Wake-Up call:1. Lift the handset. 2. Dial the Au

Using Hospitality features208Activating Message RegistrationUse the Message Registration feature to read, change, or reset meters that log your hotel

Using Hospitality features209To reset a meter to zero:Using Maid IdentificationUse the Maid Identification feature to track the cleaning status of roo

About the Avaya 1165E IP Deskphone21Telephone displayThe Avaya 1165E IP Deskphone provides a 4.1 inch (diagonal measured) color QVGA TFT display, capa

Using Hospitality features210Displaying Room StatusUse the Room Status feature to display the status of a room using the Display Module.To display the

Using Hospitality features211Changing the status of a room:2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code

Using Hospitality features2122. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code.The first digit indicates the

Accessing External Server Applications213Accessing External Server ApplicationsUse External Server Applications to access a variety of applications di

Accessing External Server Applications214Using SAVE keyUse the SAVE feature key to save the recording of an active call. This key is associated with t

Flexible Feature Codes (FFCs)215Flexible Feature Codes (FFCs)Use Table 16 to track the FFCs assigned by your system administrator. Table 16: Flexible

Quick Reference216Quick ReferenceThis chapter is the Quick Reference Card for the Avaya 1165E IP Deskphone. Print this chapter as a reference guideFea

Quick Reference217LegendWhen notified DeactivateTransferAdjust Volume MuteIconAction( ) Indicates the key cap text label. For example, (Message).

Quick Reference218Services and Telephone Options Menus* To use a headset equipped with Bluetooth® wireless technology, you must first configure the h

Quick Reference219

About the Avaya 1165E IP Deskphone22Figure 2: Avaya 1165E IP Deskphone display areaSelf-labeled line/programmable feature key labels appear beside the

Regulatory and safety information220Regulatory and safety informationThis equipment has been tested and found to comply with the limits for a Class B

Regulatory and safety information221colocated or operated in conjunction with any other antenna or transmitter. Table 17 lists EMC compliance for vari

Regulatory and safety information222Table 18 lists Safety compliance for various jurisdictions.Other Safety Approvals: IEC 60950-1: ITE equipment - Sa

Regulatory and safety information223DenAn regulatory notice for Japan

Third party terms224Third party termsThird Party Terms for UNIStim sw releases4.1 thru 5.0 (Jan 2010 - Nov 2010)Certain portions of the product ("

Third party terms225 * * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. I

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Third party terms229or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefor

About the Avaya 1165E IP Deskphone23Figure 3 on page 23 shows an idle LCD screen.Figure 3: Avaya 1165E IP Deskphone LCD screenUSB supportThe Avaya 116

Third party terms230Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new version

Third party terms231want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone

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About the Avaya 1165E IP Deskphone24You can plug a USB flash drive into the USB Port of the Avaya 1165E IP Deskphone or on a powered hub connected to

Third party terms240.\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary fo

Third party terms241Convert UTFConvertUTF LicenseCopyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No c

Third party terms242Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in

Third party terms243(2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in pa

Terms you should know244Terms you should knowAvaya Communication Server 1000Your office communication system.Calling Party Name DisplayInformation app

Terms you should know245Date/time displayThe current date and time when the IP Deskphone is in an idle state.Directory Number (DN)A number consisting

Terms you should know246Interrupted dial toneA broken or pulsed dial tone that sounds when you access some features on your IP Deskphone.Message/Inbox

Terms you should know247Services keyA fixed key used to access options such as Telephone Options, Password Admin, Virtual Office Login, Virtual Office

Terms you should know248System or SwitchYour office communication system.SwitchhookA button on which the handset presses down, disconnecting your call

Terms you should know249

About the Avaya 1165E IP Deskphone25• text: a single line of text displays. If the message is too long for the display, the message is truncated, you

Appendix: Connecting the components250Appendix: Connecting the componentsThe following figure shows connections on the 1165E IP Deskphone.Figure 39: A

Appendix: Connecting the components251Before you beginConnecting the components of the IP DeskphoneCAUTIONDamage to EquipmentEnsure you only plug your

Appendix: Connecting the components252Figure 40: Release the Avaya 1165E IP Deskphone from the stand Use the following steps to connect the components

Appendix: Connecting the components253Figure 41: Remove the stand cover 2. Your Avaya 1165E IP Deskphone can be powered by standard IEEE 802.3af Power

Appendix: Connecting the components2543. Install the handset. Connect the end of the handset cable with the short straight section into the handset. C

Appendix: Connecting the components255Figure 42: Cable routing tracks and mounting holes8. Wall-mount your IP Deskphone (optional). Your Avaya 1165E I

Appendix: Connecting the components256need to remove the IP Deskphone from the wall to adjust the lower screws. When the lower screws are snug, instal

Appendix: Connecting the components257

Index258IndexAAbout the IP Phone 2004 12, 172, 244, 250Active headset device 94Advanced Diagnostic Tool 127Answer a call 144Attendant Recall 148AutoDi

Index259DN 245EElectronic Lock 162Encrypted calling 29Enhanced Override 178Enter key 18Entering and editing text 32Expand key 18Expansion Module bold

About the Avaya 1165E IP Deskphone26When you access a WML page (called a deck) using the browser, the pages (called a set of cards) download to your I

Index260OOff-hook 246Off-hook dialing 129Onhook Default Path 73On-hook dialing 130Outline Font 88Override a busy signal 180PPaging tone 246Personal Di

Index261VVirtual Office 193Virtual Office login 194Virtual Office logout 200Virtual Office on your Remote telephone 196Voice Call 183Volume adjustment

About the Avaya 1165E IP Deskphone27The following table describes some of the typical conditions and the soft keys displayed.Table 1: WML soft key dis

About the Avaya 1165E IP Deskphone28Some web pages enable you to use Click to Dial from the browser. When a handset icon displays, the number shown be

About the Avaya 1165E IP Deskphone29Note: The Access key feature allows you to select items using dialpad keys (such as pressing 1 for room service.)

written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.Third-party components“Third Party Components” mean ce

About the Avaya 1165E IP Deskphone30Note: The default configuration for Password Protection is off. 2. Press the Up/Down keys to scroll, and then high

About the Avaya 1165E IP Deskphone31To turn Password Protection on or off:1. Press the Directory key.2. Press the Up/Down navigation keys to scroll an

Entering and editing text32Entering and editing textYou can enter and edit text on your Avaya 1165E IP Deskphone using the following methods:• “Enteri

Entering and editing text33Entering text using the USB keyboardYou can use the USB keyboard, when connected, to enter text in the tools and graphical

Entering and editing text34Note: Contact your system administrator to see if USB keyboard function keys are supported on your 1165E IP Deskphone.Editi

Entering and editing text354. If the character you want is not visible, press the More... soft key to access the next layer of soft keys.5. To add non

Virtual Private Network36Virtual Private Network A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as the I

Virtual Private Network37— .bin files (for example: 0625C7C.bin)• Java Virtual Machine (JVM) version 1.2 or later must be installed on your PC. To che

Virtual Private Network38Figure 4: IP Deskphone connected to the modemFigure 5: IP Deskphone connected to the router

Virtual Private Network39Figure 6: IP Deskphone connected to the wireless access point and modemNote 1: If your home network is not configured as desc

Revision history4Revision historyMarch 2013Standard 04.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.6.November

Virtual Private Network40Installing and configuring VPNUse the following procedure to install and configure VPN on your IP Deskphone.Depending on the

Virtual Private Network41Figure 7: Welcome & language selection window 4. Select your language preference.The following languages are supported:•

Virtual Private Network42• Italian• Japanese - Katakana• Japanese - Kanji• Korean•Latvian• Norwegian•Polish• Portuguese• Russian• Spanish•Swedish• Tur

Virtual Private Network43Figure 8: Equipment Setup and VPN window 6. Verify that the modem, IP Deskphone, and PC are connected properly.7. Disconnect

Virtual Private Network44Figure 9: Locate Data Files 9. Click Browse to locate the provisioning files provided by your system administrator, if the wi

Virtual Private Network45Figure 10: Prepare Phone for Configuration 11. Power on your IP Deskphone.Note: Depending on the current software version on

Virtual Private Network46If the IP Deskphone does not display Listening Mode, click No.The Prepare Phone for Configuration (Try again) window appears.

Virtual Private Network47IP Deskphone requires a software upgrade in order to proceed. Click No to proceed to a software upgrade. Follow the next step

Virtual Private Network48d. If you are able to navigate to the Provision: or (TFTP IP:) parameter, and edit this field, click Yes. The Prepare Phone f

Virtual Private Network49click Yes. Observe the Provision: or (TFTP IP) address, as shown in Figure 14 on page 49. This is the IP Address of your PC r

Revision history5April 2010Standard 01.02. This document is up-issued to support Avaya Communication Server 1000 Release 5.5 and Avaya Communication S

Virtual Private Network50The progress bar displays the percent complete of the software transfer.h. Restart your IP Deskphone.i. Click Next.j. Go back

Virtual Private Network51Figure 15: Autodiscover Phone window 16. Click Next.If more than one connected IP Deskphone was discovered, the Autodiscover

Virtual Private Network52Figure 16: Autodiscover Phone (More than one phone was discovered) a. Obtain the MAC address of the IP Deskphone for which y

Virtual Private Network53Figure 17: Configure Phone Window The progress bar displays the percent complete of the provisioning file transfer. Configuri

Virtual Private Network54Figure 18: Confirmation & Finish 19. Verify that the IP Deskphone is successfully configured.Note: You may be prompted to

Virtual Private Network55a. Look for the following information on the IP Deskphone display:—Date—Time— Type of call server— Directory numberb. Lift th

Configuring Telephone Options56Configuring Telephone OptionsYour Avaya 1165E IP Deskphone Services menu lists the following submenus:•The Telephone Op

Configuring Telephone Options57Using the Telephone Options menuUse the Telephone Options menu to access the following:• “Adjusting the volume” on page

Configuring Telephone Options58Adjusting the volumeTo adjust the volume, press the Services key, select Telephone Options, and then select Volume adju

Configuring Telephone Options59Adjusting the display screen contrastTo adjust the LCD screen contrast, press the Services key, select Telephone Option

Contents6ContentsAbout the Avaya 1165E IP Deskphone . . . . . . . . . . . . . . . . 12Basic features . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Telephone Options60To adjust the display screen contrast: Selecting a languageThe display is available in multiple languages. To choose a

Configuring Telephone Options61To select a language:Selecting date and time formatSeveral date and time formats are available. Formats are based on th

Configuring Telephone Options62Accessing display diagnosticsThe Display diagnostics option tests the IP Deskphone display screen and indicator lights.

Configuring Telephone Options63To choose a local dialpad tone:Viewing IP Deskphone informationThe Set Info option displays the following IP Deskphone-

Configuring Telephone Options64To view IP Deskphone information:DiagnosticsThe Diagnostics option displays the following IP Deskphone-specific informa

Configuring Telephone Options65Configuring Call Log OptionsThe Call Log Options screen displays the following items:• Incoming Calls• Preferred Name M

Configuring Telephone Options66To log all incoming calls including calls while your IP Deskphone is busy, press the Services key and select the Call L

Configuring Telephone Options67Configure the Incoming Call – New Call IndicationYou can configure your Avaya 1165E IP Deskphone to display a message t

Configuring Telephone Options68Configure Preferred Name MatchYou can configure your Avaya 1165E IP Deskphone to display the name of the caller as defi

Configuring Telephone Options69Configure Area Code SetupUse the Area Code Setup menu to save up to three area codes. When an incoming call arrives wit

Contents7Selecting date and time format . . . . . . . . . . . . . . . . . . . . 61Accessing display diagnostics . . . . . . . . . . . . . . . . .

Configuring Telephone Options70To edit area code display:3. Press the Up/Down navigation keys to scroll and highlight one of the following:— Area Code

Configuring Telephone Options71Choosing a ring typeThe Ring type… option configures the IP Deskphone ring tone. To choose a ring type, press the Servi

Configuring Telephone Options72To select a ring type:Enabling or disabling Call TimerThe call timer measures how long you are on each call. To enable

Configuring Telephone Options73To enable or disable Call Timer:Enabling OnHook Default Path The OnHook Default Path option allows you to choose whethe

Configuring Telephone Options74Changing feature key labelsThe Change FeatureKey label option renames the label displayed next to each feature key or r

Configuring Telephone Options75 Enter3. Press the feature key that you are changing. If you press a prime DN key, an error message ap

Configuring Telephone Options76To restore the default labels:To restore feature key labels, press the Services key, select Telephone Options, and then

Configuring Telephone Options77To configure name display format:Configuring Live Dial PadThe Live Dial Pad option activates the Primary DN key when yo

Configuring Telephone Options78Enter 2. Choose one of the following:— Press the Select soft key or Enter key to save the configuration.— Press the Can

Configuring Local Menu options79Configuring Local Menu optionsNote: Many of the options discussed in this section are for administrator use only. Do n

Contents81. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . 1252. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . .

Configuring Local Menu options80Table 7 describes the key functions in a dialog box.Table 8 describes the key functions in the Edit mode.Down arrow Mo

Configuring Local Menu options81Navigation using the USB mouseIf you are using a USB mouse, you can right-click the Telephony screen to open the Local

Configuring Local Menu options82• “1. Display Settings” on page 82• “2. Language” on page 93• “3. Headsets” on page 94• “4. Bluetooth” on page 98• “5.

Configuring Local Menu options83Note: Changes you make to contrast in this menu are lost if the IP Deskphone is reset. To avoid losing your changes, A

Configuring Local Menu options84Using the Contrast or Brightness settings:To use the contrast or brightness settings, press the Services key twice to

Configuring Local Menu options85Setting the Backlight Timeout Value:To set the backlight timeout value, press the Services key twice to open the Local

Configuring Local Menu options861. Select the Slideshow settings using the Up/Down navigation keys or the USB mouse.2. Click the Left/Right arrow of t

Configuring Local Menu options87Setting a theme:To set a theme, press the Services key twice to open the Local Tools menu. Press the 1 key on the dial

Configuring Local Menu options881. Select the Use Font Smoothing setting using the Up or Down navigation keys or USB mouse.2. Use the Enter key or USB

Configuring Local Menu options89Using the Simple Icons:To change the type of icons, press the Services key twice to open the Local Tools menu. Press t

Contents9Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148Recording a Calling Party Number . . . . . . . . .

Configuring Local Menu options90U-RingI-ActiveU-ActiveI-Hold U-HoldI-Group ListenU-Group ListenFeature ActiveFeature InactiveTable 10: Standard Avaya

Configuring Local Menu options91I-Hold RingingU Hold RingingActive AudioHold AudioHomeBusinessExtension NumberPagerVoiceTable 10: Standard Avaya Icons

Configuring Local Menu options92FaxEmailWirelessInternet addressSet-to-Set MessageSecured Trash canInboxOutboxTable 10: Standard Avaya Icons (Part 4 o

Configuring Local Menu options932. LanguageThe Language setting in the Preferences menu configures the language used on the IP Deskphone display. • Th

Configuring Local Menu options943. HeadsetsUse the Headsets tool to select the headset used on your IP Deskphone.To select the headset used in the loc

Configuring Local Menu options95Enabling a USB headsetFor a list of supported headsets that provide acceptable audio performance with the Avaya 1165E

Configuring Local Menu options96Figure 20: Headset menu item displayTo enable a USB headsetMaking a change in the Headset menu page takes effect immed

Configuring Local Menu options97• GN2100 (GN Netcom GN2100 Monaural Headset)• GN2115 (GN Netcom GN2115 ST Binaural Headset)• GN2117 (GN Netcom GN2117

Configuring Local Menu options98To access the Avaya Mobile Headset Adapter (MHA) properties (Headset type and Backlight options), press the Services k

Configuring Local Menu options99The Bluetooth Setup menu entry is not available on all IP Deskphones. If the Bluetooth Setup menu entry appears dimmed