Avaya Attendant Console User Manual

Part No. P0936570 04Business Communications Manager 3.0Attendant Console Set Up and Operation Guide

10 Chapter 2 Preparing for installationP0936570 04The Client component enhances the telephone attendant’s productivity and responsiveness by displ

Chapter 2 Preparing for installation 11Attendant Console Set Up and Operation GuideRequirements for Attendant ConsoleBefore you install Attendant

12 Chapter 2 Preparing for installationP0936570 04

13Attendant Console Set Up and Operation GuideChapter 3Getting ready to install Attendant ConsoleThis section contains:• “Windows networking for an at

14 Chapter 3 Getting ready to install Attendant ConsoleP0936570 04Checking the network componentsBefore you install Business Communications Manage

Chapter 3 Getting ready to install Attendant Console 15Attendant Console Set Up and Operation GuideWindows networking for reportsWhen Attendant Co

16 Chapter 3 Getting ready to install Attendant ConsoleP0936570 04Networked operationsBefore you install Attendant Console, set up the telephone s

17Attendant Console Set Up and Operation GuideChapter 4Installing Attendant ConsoleBefore you install Attendant Console:• Ensure you have all the cont

18 Chapter 4 Installing Attendant ConsoleP0936570 043 Click the Install Clients button.The Download Desktop Applications screen appears.4 In the l

Chapter 4 Installing Attendant Console 19Attendant Console Set Up and Operation Guide6 Choose a location to save the file to and click the Save bu

2P0936570 04Copyright © 2002 Nortel NetworksAll rights reserved.The information in this document is subject to change without notice. The statements,

20 Chapter 4 Installing Attendant ConsoleP0936570 0410 Click the Next button.The License Agreement dialog box appears.11 Read the License Agreemen

Chapter 4 Installing Attendant Console 21Attendant Console Set Up and Operation Guide12 Click the Next button to accept the default location. To c

22 Chapter 4 Installing Attendant ConsoleP0936570 04

23Attendant Console Set Up and Operation GuideChapter 5Configuring Attendant ConsoleAfter you install Attendant Console, you must configure its compon

24 Chapter 5 Configuring Attendant ConsoleP0936570 043 In the User ID box type the supervisor user ID. The default user ID is supervisor.4 In the

Chapter 5 Configuring Attendant Console 25Attendant Console Set Up and Operation Guide6 Click Services key.7 Click the Console Service heading.8 F

26 Chapter 5 Configuring Attendant ConsoleP0936570 0413 On the Configuration menu click Add a Keycode.The Applied Keycodes screen appears.14 In th

Chapter 5 Configuring Attendant Console 27Attendant Console Set Up and Operation GuideConfiguring the Server componentTo configure the Server comp

28 Chapter 5 Configuring Attendant ConsoleP0936570 04Setting Logging optionsDo not enable logging unless you are having problems with your system

Chapter 5 Configuring Attendant Console 29Attendant Console Set Up and Operation Guide9 In the Log Detail Level box type a number between 0 and 60

Contents 3Attendant Console Set Up and Operation GuideContentsChapter 1About Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 5 Configuring Attendant ConsoleP0936570 04

31Attendant Console Set Up and Operation GuideChapter 6Configuring AttendantsYou must set up each computer that has the Client component installed to

32 Chapter 6 Configuring AttendantsP0936570 04Starting the Client component1 On the Windows taskbar, click Start, point to Programs, point to Nort

Chapter 6 Configuring Attendants 33Attendant Console Set Up and Operation GuideVerifying Attendant Console installationYou must verify Attendant C

34 Chapter 6 Configuring AttendantsP0936570 04Types of Attendant setupsYou must configure each computer that has the Client component installed to

Chapter 6 Configuring Attendants 35Attendant Console Set Up and Operation GuidePart-time main attendantThe part-time main attendant is an attendan

36 Chapter 6 Configuring AttendantsP0936570 043 Select the I am out check box to route calls to the backup attendant when the main attendant is ou

Chapter 6 Configuring Attendants 37Attendant Console Set Up and Operation GuideAssistant attendantAn assistant attendant provides call coverage fo

38 Chapter 6 Configuring AttendantsP0936570 04To add or remove an assistant attendant’s assigned extensions1 On the Tools menu click Options.The O

Chapter 6 Configuring Attendants 39Attendant Console Set Up and Operation GuideOverflow attendantAn overflow attendant receives calls that are red

4 ContentsP0936570 04Backup attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Assista

40 Chapter 6 Configuring AttendantsP0936570 04Setting up other Attendant featuresYou can assign Attendant features for the different types of atte

Chapter 6 Configuring Attendants 41Attendant Console Set Up and Operation GuideAutomatically restoring the Attendant Console window when a call co

42 Chapter 6 Configuring AttendantsP0936570 04Selecting extensionsThe attendant can use the Selected tab to select extensions from the directory.

Chapter 6 Configuring Attendants 43Attendant Console Set Up and Operation GuideSetting Transfer options for CallPilot and linkingIf your Business

44 Chapter 6 Configuring AttendantsP0936570 04Starting the Reports componentAlthough the Reports component is automatically installed with the Cli

Chapter 6 Configuring Attendants 45Attendant Console Set Up and Operation GuideConfiguring the Reports componentThe first time you start the Repor

46 Chapter 6 Configuring AttendantsP0936570 04

47Attendant Console Set Up and Operation GuideChapter 7Upgrading Attendant ConsoleYou can add additional Attendant Console attendants.This section con

48 Chapter 7 Upgrading Attendant ConsoleP0936570 04

49Attendant Console Set Up and Operation GuideChapter 8TroubleshootingThis section contains solutions for problems that can occur when you install Att

5Attendant Console Set Up and Operation GuideChapter 1About Attendant ConsoleBusiness Communications Manager 3.0 Attendant Console is an application t

50 Chapter 8 TroubleshootingP0936570 04Changing the logging information displayedYou can change the amount of the logging information that you dis

Chapter 8 Troubleshooting 51Attendant Console Set Up and Operation Guide* Refer to “Retcode messages” on page 52.Invalid transfer destination Spec

52 Chapter 8 TroubleshootingP0936570 04 Retcode messagesRetCode message Meaning / Action requiredME_ALREADY_ACTIVE The device is in the process o

Chapter 8 Troubleshooting 53Attendant Console Set Up and Operation GuideTroubleshooting Client component installationThis section describes soluti

54 Chapter 8 TroubleshootingP0936570 04Socket Initialization Error TCP/IP or network problem. Restart the Client and retry.The Attendant Console a

Chapter 8 Troubleshooting 55Attendant Console Set Up and Operation GuideLogging Attendant activityYou can create an Attendant log file that lets y

56 Chapter 8 TroubleshootingP0936570 04Reports could not connect to the chosen database.This error occurs if the Reports component fails to create

Chapter 8 Troubleshooting 57Attendant Console Set Up and Operation GuideExternal ErrorsThe DAO, MSJet1, and Crystal Reports2 Dynamic Link Librarie

58 Chapter 8 TroubleshootingP0936570 04

59Attendant Console Set Up and Operation GuideGlossaryAssistant attendantThe assistant attendant provides call coverage for one or more extensions con

6 Chapter 1 About Attendant ConsoleP0936570 04Related documentsFor more information about using Attendant Console, refer to:• Attendant Console Us

60 GlossaryP0936570 04Server IDThe TCP/IP host name of an Attendant Console computer.Server componentPart of the Attendant Console software. The Se

Attendant Console Set Up and Operation Guide61IndexAAdd/Remove button 47All extensions box 42Assigned extension rings 40Assigned tab, Directory option

62 IndexP0936570 04MMain attendant, full-time 34Memory (RAM) required 11My Extension 34My extension rings 40NName box, Caller Information option 33

Chapter 1 About Attendant Console 7Attendant Console Set Up and Operation GuideAPAC (Asia Pacific)Technical SupportTelephone:+61 388664627Fax:+61

8 Chapter 1 About Attendant ConsoleP0936570 04

9Attendant Console Set Up and Operation GuideChapter 2Preparing for installationBefore you install Attendant Console:•Read “How Attendant Console work