Avaya 1150E User Manual

Avaya 1150E IP Deskphone User GuideAvaya Communication Server 1000Document Status: StandardDocument Version: 05.01Part Code: NN43114-100Date: October

Contents10Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 194Using Resume Normal Mode . . . . . . . . . . . . . . . . . .

Configuring Local Menu options1004. Search devices.a. Ensure that your headset is in Pairing or Search Mode.b. Press the Right navigation key twice, a

Configuring Local Menu options1015. When the name of your headset appears in the Found: box, press the Stop soft key or wait for the search to finish.

Configuring Local Menu options1027. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and t

Configuring Local Menu options1038. Choose one of the following:• If the headset is successfully paired with your phone, proceed to step 9. To verify

Configuring Local Menu options1049. Choose one of the following:• If the name of your headset appears in the Paired: box, proceed to step 10. • If mor

Configuring Local Menu options105Dual Pairing HeadsetsTake special care when using a "dual pairing" type of Bluetooth wireless technology he

Configuring Local Menu options106If the base is powered off, the headset is only paired to the Avaya 1150E IP Deskphone and pressing the "telepho

Configuring Local Menu options107To unpair a wireless headset:2. Press the Left/Right navigation key to select the “Use BT Headset” item. 3. Press the

Configuring Local Menu options108Your Bluetooth wireless technology headset is no longer paired with your phone, and the wired headset can be used. To

Configuring Local Menu options1092. Local Diagnostics submenuThe Local Tools menu 2. Local Diagnostics submenu offers the following choices:• “1. IP S

About the Avaya 1150E IP Deskphone11About the Avaya 1150E IP DeskphoneThe Avaya 1150E IP Deskphone provides easy access to a wide range of business fe

Configuring Local Menu options1104. IP Network StatisticsA system administrator can use the IP Networks Statistics menu to view reports about network

Configuring Local Menu options1119. Certificate InformationA system administrator can use the Certificate Information menu to view certificate informa

Configuring Local Menu options1125. Press Apply. The phone reboots.To configure the WML Browser:You will need information from your administrator in o

Configuring Local Menu options1134. Lock MenuA system administrator can use the lock menu tool to protect the Local Tools menu items from accidental o

Call Center Agent/Supervisor Features114Call Center Agent/Supervisor FeaturesThis section describes features and procedures common to both the Call Ce

Call Center Agent/Supervisor Features115Login with Agent ID and Multiple Queue Assignment (MQA)The process of logging in using MQA consists of enterin

Call Center Agent/Supervisor Features116Dial your Agent ID #ACD DN 1 # ACD DN 2 #ACD DN 3 # ACD DN 4 #ACD DN 5 ##Dial your Agent ID, Supervisor IDACD

Call Center Agent/Supervisor Features117To correct errors during the login procedure:Default loginIf you usually use the same phone, you do not need t

Call Center Agent/Supervisor Features118Agent logoutTo logout:1. Press the Make Busy Key and disconnect the headset. The LED indicator lights steadily

Call Center Agent features119Call Center Agent featuresThis section explains the features that are available to ACD agent positions.Use Activity CodeT

About the Avaya 1150E IP Deskphone12Basic featuresThe Avaya 1150E IP Deskphone supports the following features:• six self-labeled line/programmable wi

Call Center Agent features120Note: If you have the handset option and you pick up the handset, you must also press a DN key, otherwise the handset is

Call Center Agent features121The Emergency KeyWhen you have an emergency situation:Use Not ReadyUse the Not Ready Key, when performing post-call work.

Call Center Agent features122Activate Make Set BusyMake Set Busy allows you to make your phone appear busy to all callers.To activate Make Set Busy:To

Call Center Agent features123To answer a non-ACD call:Contact your supervisorTo answer your supervisor when your phone rings and the Supervisor indica

Call Center Agent features124To Conference your Supervisor during a call in progress:To Transfer to a supervisor, during a call in progress:Use Walkaw

Call Center Agent features125To Walkaway while in Not Ready mode (Not Ready LED or LCD indicator is on, and Not Ready is shown on the display):To retu

Call Center Agent features1261. Press the key next to the flashing indicator.Note 1: If a caller disconnects before you return from Walkaway, the Not

Call Center Supervisor Features127Call Center Supervisor FeaturesIn addition to the features described in this section, your network administrator can

Call Center Supervisor Features128Answer AgentWhen your phone rings and the Answer Agent indicator flashes:To disconnect an agent call:Answer Emergenc

Call Center Supervisor Features129Call AgentTo call an agent:To leave Call Agent state:Use the Supervisor Observe and Supervisor Headset PortThe Super

About the Avaya 1150E IP Deskphone13— In-Calls— Activity• eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED (conf

Call Center Supervisor Features130To use the Supervisor Talk/Listen feature:To use the Supervisor Observe feature for a two way conversation:To mute t

Call Center Supervisor Features131Note: You cannot observe an agent if the agent's call is on hold or if no calls are in progress.To talk to an a

Call Center Supervisor Features132InterflowWhen the call backlog or the waiting time in the queue exceeds a set threshold, Interflow forwards calls to

Call Center Supervisor Features133To transition to Night Service:To exit Night Service:1. Press the Night Key and dial 8 (8=T for Transition).The indi

Avaya 1150E IP Deskphone non-ACD call features134Avaya 1150E IP Deskphone non-ACD call featuresThis section describes non-ACD features commonly used f

Avaya 1150E IP Deskphone non-ACD call features135Using PredialThe Predial feature allows you to enter and preview a number of up to 31 digits and make

Avaya 1150E IP Deskphone non-ACD call features136Using Auto DialAuto Dial lets you dedicate a feature key to a specific phone number. When the Auto Di

Avaya 1150E IP Deskphone non-ACD call features137Using Ring AgainUse the Ring Again feature when you dial a number and receive a busy tone or no answe

Avaya 1150E IP Deskphone non-ACD call features138 To cancel Ring Again before notification:Using Last Number RedialLast Number Redial allows you to au

Avaya 1150E IP Deskphone non-ACD call features139To store or change a Speed Call number:To make a Speed Call:1. Press the Speed Call Controller Key. T

About the Avaya 1150E IP Deskphone14• automatic network configuration• Hearing Aid Compatibility (HAC) as per FCC Part 68• wireless device support (Ag

Avaya 1150E IP Deskphone non-ACD call features140Using System Speed CallSystem Speed Call allows you to make a call by dialing Speed Call codes which

Avaya 1150E IP Deskphone non-ACD call features141Using Hot LineThe network administrator can program a Hot Line Key that allows you to dial a specific

Avaya 1150E IP Deskphone non-ACD call features142To answer an Intercom call while on a line other than your Intercom group line:Answering a callWhen y

Avaya 1150E IP Deskphone non-ACD call features143While on an active callThis section describes features that you can use while on an active call on an

Avaya 1150E IP Deskphone non-ACD call features144Transferring a callUse the Transfer feature to redirect a call to a third party.To use the Transfer f

Avaya 1150E IP Deskphone non-ACD call features145Using Timed Reminder RecallTimed Reminder Recall gives you a reminder tone when a call you transferre

Avaya 1150E IP Deskphone non-ACD call features146Using Attendant RecallThe Attendant Recall feature allows you to contact an attendant while on a call

Avaya 1150E IP Deskphone non-ACD call features147To park a call on a DN other than the System Park DN:To retrieve a parked call:1. Press the Park Key.

Avaya 1150E IP Deskphone non-ACD call features148Calling Party Number/Charge AccountThe Calling Party Number/Charge Account feature allows you to reco

Avaya 1150E IP Deskphone non-ACD call features149To view the name of a second caller while on a call in progress:Tracing a Malicious callMalicious Cal

About the Avaya 1150E IP Deskphone15Figure 2: Avaya 1150E IP Deskphone

Avaya 1150E IP Deskphone non-ACD call features150To use Call Trace if you do not have a Call Trace Key:or1. Press the Transfer Key or the Conference K

Additional Call Features151Additional Call FeaturesUsing the buzz signalBuzz allows one person, whose phone is linked to another phone, to signal the

Additional Call Features152To disconnect from the paging system:Charging a call or charging a forced callCall Charge allows you to charge a call to a

Additional Call Features153To charge a call in progress:To charge a call to an account when you transfer a call:5. Dial the number.1. Press the Charge

Additional Call Features154To charge a call to an account when you add someone to a conference call:4. Dial the number of the phone where the call is

Additional Call Features155Using Enhanced OverrideEnhanced Override allows you to override an active call after you have attempted a Forced Camp-on. U

Additional Call Features156To end the connection:Using Forced Camp-onForced Camp-on allows your phone to automatically ring another phone as soon as t

Additional Call Features157To answer a camped-on call:Override FeatureYou can Override a busy signal and interrupt another call.To override a busy/eng

Additional Call Features158To end the connection:Using Privacy ReleasePrivacy Release allows one or more people who share your DN to join your call.To

Additional Call Features159To use Automatic Post selection:Note: Use this feature when the called party is either busy on the phone or away from the d

About the Avaya 1150E IP Deskphone16Telephone controlsThis section describes the controls on your Avaya 1150E IP Deskphone. In some geographic regions

Additional Call Features160To use the Special Radio Paging features:If you carry a Radio Pager, you will receive a paging indication when another Meri

Additional Call Features161To respond to a voice call:Using the Voice Messaging control screensThe Voice Messaging control screens allow you to send c

Additional Call Features1625. Press the Play Key to play your first new message.Note: Use the More. . . Key to view additional message options.6. Pres

Additional Call Features163Activate Automatic AnswerbackWhen Automatic Answerback is active, your Avaya 1150E IP Deskphone automatically answers in ha

Additional Call Features164To answer an incoming call in another Call Pickup Group:To answer a call at a specific extension in any Pickup Group:Use Ca

Additional Call Features165To answer an incoming call while on another call:To return to your first phone call:If you do not have a Call Waiting Key:1

Additional Call Features166Forward callsThe Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward call

Additional Call Features167To cancel Call Forward:Forward internal calls onlyInternal Call Forward allows only calls originating at internal DNs to ri

Additional Call Features168To reinstate Internal Call Forward to the same number:Use Remote Call ForwardThe Remote Call Forward feature allows you (fr

Additional Call Features169To cancel Remote Call Forward:6. Dial the number where you want to forward your calls. If you forward calls to an invalid n

About the Avaya 1150E IP Deskphone17Use the Volume control buttons to adjust the volume of the ringer, headset, and speaker. Press the top button to i

Additional Call Features170Secure your phoneYou can lock your phone with a password so that no one can make calls on your Individual Line (DN).To lock

Additional Call Features171To change your password (must be done from your phone):Set up a Conference callYou can set up a Conference call for up to s

Additional Call Features172If the person you attempt to add to the conference is unavailable:Join a callThe Call Join feature allows you to connect an

Additional Call Features173Selectable Conferee Display and DisconnectYou can view the list of active conferees by using the Conferee Selectable Displa

Additional Call Features174Use Group CallGroup Call automatically calls members of a predefined group, one at a time, until they have all answered. As

Additional Call Features175To answer a Group Call:1. Press the Group Call Key or enter the Group Call FFC. The feature automatically calls all group m

Additional Call Features176To end a Group Call:Using Record On Demand keyIf this feature is enabled, you can use the Record on Demand (ROD) feature ke

Additional Call Features177Using SAVE keyUse the SAVE feature key to save the recording of an active call. This key is associated with the active user

Additional phone features178Additional phone featuresThe following features are described in this section:• “Using the Personal Directory” on page 178

Additional phone features179To edit an entry:3. Press the Next soft key.4. Use the dialpad to enter the phone number.5. Do one of the following:— Pres

About the Avaya 1150E IP Deskphone18Feature key (reserved for future use)Activity key (reserved for future use)Use the Goodbye key to terminate an act

Additional phone features180To delete an entry:To search for an entry:1. Press the Up/Down navigation keys to scroll and highlight the desired entry.2

Additional phone features181Using the Callers ListThe Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When

Additional phone features182To dial an entry:To delete an entry:1. Press the Up/Down navigation keys to scroll and highlight the desired entry.2. Pres

Additional phone features183To delete the entire Callers List:Using the Redial ListThe Redial List feature logs all outgoing calls. Redial List can st

Additional phone features184To dial an entry:To delete an entry:To delete the entire Redial List:1. Press the Up/Down navigation keys to scroll and hi

Additional phone features185Using Virtual OfficeThe Virtual Office (VO) feature provides a service you can use while you are away from your desk to tr

Additional phone features186Figure 23: Virtual soft keyTo activate Virtual Office from this IP Deskphone on your Office IP Deskphone:1. Press the Virt

Additional phone features187A successful login transfers all the features, time, date, and tones to your Remote phone from your Office phone.Using Vir

Additional phone features188Figure 24: Logged in to an Avaya 1150E IP Deskphone Using Virtual Office on your Office phoneFigure 25 on page 189 shows t

Additional phone features189Figure 25: Office phone displays the message Logged Out When activated for Virtual Office by a Remote phone, your Office p

About the Avaya 1150E IP Deskphone19Press the Make Busy key to log out of the ACD queue and agent position.Press the Not Ready key to exit the ACD que

Additional phone features190To regain operation of a phone being used for Virtual Office:Logging out of Virtual OfficeTo log out of Virtual Office, pr

Additional phone features191Deskphones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Deskphone display whe

Additional phone features192Locked from LoginThree failed attempts to enter the correct Station Control Password.Wait one hour for the lock to clear a

Additional phone features193Using Media Gateway 1000BThe Media Gateway 1000B (MG 1000B) provides a means of extending Avaya Communication Server 1000

Additional phone features194Normal Mode (see “Using Resume Normal Mode” on page 194) or wait for 10 minutes.Local ModeIf the WAN connection goes down,

Additional phone features195Note: If you do not use the Resume Normal Mode command after testing, the phone automatically returns to Normal Mode in 10

Additional phone features196Local ModeInvalid ID (2)Branch User ID not found in any equipped Terminal Number (TN).Notify system administrator.Table 11

Quick Reference197Quick ReferenceThis chapter is the Quick Reference Card for the Avaya 1150E IP Deskphone. Print this chapter as a reference guide.Fe

Quick Reference198LegendServices and Telephone Options menusConf. Supervisor during callTrans. Supervisor during callActivate Make BusyDeactivate Make

Quick Reference199Note: The Directory key provides access to the Corporate Directory, Personal Directory, Redial List, and Callers List. For additiona

© 2010 Avaya Inc. All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and a

About the Avaya 1150E IP Deskphone20Press the Services key and use the navigation keys to access the following items:• Telephone Options:— Volume adju

Quick Reference200

Regulatory and safety information201Regulatory and safety informationThis equipment has been tested and found to comply with the limits for a Class B

Regulatory and safety information202Warnings: • This is a Class B product. In a domestic environment this product can cause radio interference in whic

Regulatory and safety information203DenAn regulatory notice for JapanOther US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68This equipment

Regulatory and safety information204

Third party terms205Third party termsThird Party Terms for UNIStim sw releases4.1 thru 5.0 (Jan 2010 - Nov 2010)Certain portions of the product ("

Third party terms206 * * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. I

Third party terms207away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to sha

Third party terms208another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee

Third party terms209to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collecti

About the Avaya 1150E IP Deskphone21(continued)• Password Admin:— Station Control PasswordNote: The Password Admin menu is not available on all Avaya

Third party terms210or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefor

Third party terms211Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new version

Third party terms212want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone

Third party terms213OpenSSLThe following component is licensed under OpenSSL license:OpenSSL 0.9.7bOpenSSL License/* =================================

Third party terms214 * 6. Redistributions of any form whatsoever must retain the following acknowledgment: * "This product includes software d

Third party terms215 * * This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following

Third party terms216 * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED T

Third party terms2171. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use thi

Third party terms218dealings in this Software without prior written authorization of the copyright holder.END OF TERMS AND CONDITIONSLibpngThe followi

Third party terms219libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, areCopyright (c) 1998, 1999 Glenn Randers-Pehrson, and are dist

About the Avaya 1150E IP Deskphone22Press the Message/Inbox key to access your voice mailbox.Note: This function is not available on all phones; consu

Third party terms220consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such dama

Third party terms221.\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary fo

Third party terms222Convert UTFConvertUTF LicenseCopyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No c

Third party terms223Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in

Third party terms224(2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in pa

Terms you should know225Terms you should knowAvaya Communication Server 1000Your office communication system.Calling Party Name DisplayInformation app

Terms you should know226Feature displayAn area that shows status information about the feature in use. It also displays the name and status of the act

Terms you should know227Navigation keysKeys used to scroll through menus and lists appearing on the LCD display screen.Off-hookAny line selected to ma

Terms you should know228programmable layers. These keys are also used to configure parameters in the Telephone Options menu.Special dial toneThe three

Index229IndexAAbout the IP Phone 2004 225ACD calls 119Activity code 119agent ID 115agent keys 127Agent Return 124Agent Walkaway 124announcement 151, 1

About the Avaya 1150E IP Deskphone23Telephone displayYour Avaya 1150E IP Deskphone has three display areas:• The upper display area provides line and

Index230169Directory Number 225Display Key 148, 149Display Network Diagnostics Utili-ties 21DN 225EElectronic Lock 170Emergencysupervisor 128End ACD c

Index231Message key 226Message waiting indicator 228More key 16Multiple Appearance Directory Number (MADN) 158Multiple Queue Assignment (MQA) 115NNavi

Index232169, 171Station Control Password (SCPW) 228Status Messages 228Supervisor 115, 123Supervisor ID 115Switchhook 228System or Switch 228System Spe

About the Avaya 1150E IP Deskphone24Call features and Flexible Feature CodesSome features are not available on all telephones. Call features and Flexi

About the Avaya 1150E IP Deskphone25WML Browser supportThe Avaya 1150 IP Deskphone includes a WML Browser. This browser supports the display of WML pa

About the Avaya 1150E IP Deskphone26• Refresh: Pressing this soft key causes the current page to reload, including a complete refresh of the deck.• Ca

About the Avaya 1150E IP Deskphone27Some web pages enable you to use Click to Dial from the browser. When a handset icon displays, the number shown be

About the Avaya 1150E IP Deskphone28and select it to place a call; the web browser screen does not display during the call.Use the up and down arrow k

About the Avaya 1150E IP Deskphone29• password-protected telephone features (for example, Personal Directory, Redial List, and Callers List)Your syste

Revision history3Revision historyOctober 2010Standard 05.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server 1000 Rel

About the Avaya 1150E IP Deskphone30Note: The default configuration for Password Protection is off. To turn Password Protection on or off:8. Press the

About the Avaya 1150E IP Deskphone316. Choose one of the following context-sensitive soft keys:— Yes to accept the selection— No to return to the Dire

Entering and editing text32Entering and editing textYou can enter and edit text on your Avaya 1150E IP Deskphone using the following methods:• “Enteri

Entering and editing text33When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Table 3 shows

Entering and editing text34To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Direc

Entering and editing text35Done/Select/Enter Varies, depending on the state of your phone.More.. Access additional context-sensitive soft keys.Table 4

Connecting the components36Connecting the componentsFigure 4 on page 36 shows connections on the Avaya 1150E IP Deskphone.Figure 4: Avaya 1150E IP Des

Connecting the components37Before you beginConnecting the components of the phone1. Remove the stand cover. Pull upward on the center catch as indicat

Connecting the components38Figure 5: Removing the stand2. Connect the global power supply (optional). Connect the global power supply to the AC adapte

Connecting the components39delivered over the CAT5e cable, the LAN must support Power over Ethernet, a global power supply is not required.Note 2: You

Revision history4January 2009Standard 01.07. This document is up-issued to add technical content to section “Additional Call Features”.October 2008Sta

Connecting the components40Figure 6: Cable routing tracks7. Wall-mount your phone (optional). Your Avaya 1150E IP Deskphone can be mounted either:— us

Connecting the components41Method A: Press the wall-mount lever, and pull the phone away from the stand as shown in Figure 6: “Cable routing tracks” o

Virtual Private Network42Virtual Private NetworkA Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as the In

Virtual Private Network43• .bin files (for example: 0625C7C)• Java Virtual Machine (JVM) version 1.2 or later must be installed on your PC. Check Star

Virtual Private Network44Figure 7: IP Deskphone connected to the modem Figure 8: IP Deskphone connected to the router

Virtual Private Network45Figure 9: IP Deskphone connected to the wireless access point and modem Note: If your home network is not configured as shown

Virtual Private Network46MAC Address based Priority, and IP Address based Priority. To configure QoS, see your router documentation. Installing and co

Virtual Private Network47Figure 10: Welcome & language selection window 4. Select your language preference.The following languages are supported

Virtual Private Network48• Hungarian• Italian• Japanese - Katakana• Japanese - Kanji• Korean•Latvian• Norwegian•Polish• Portuguese• Russian• Spanish•S

Virtual Private Network49Figure 11: Equipment Setup and VPN window 6. Verify that the modem, IP Deskphone, and PC are connected properly.7. Disconnec

Contents5ContentsAbout the Avaya 1150E IP Deskphone . . . . . . . . . . . . . . . . 11Basic features . . . . . . . . . . . . . . . . . . . . . . . .

Virtual Private Network50Figure 12: Locate Data Files window 9. If the wizard was not able to locate the files, click Browse to locate the provision

Virtual Private Network51Figure 13: Prepare Phone for Configuration window 11. Power on your IP Deskphone.12. After you hear the chimes tune and the

Virtual Private Network52If the IP Deskphone does not display Listening Mode then your IP Deskphone requires a software upgrade in order to proceed. C

Virtual Private Network53b. If the IP Deskphone displays Listening Mode, click Yes and go to Step 15 on page 56.ORIf the IP Deskphone does not display

Virtual Private Network54For information about entering and editing text in the Local menu, see “Configuring Local Menu options” on page 86.d. If you

Virtual Private Network55f. Press the Config soft key on the IP Deskphone.Navigate to the Provision: item.Note: If you can locate the existing provisi

Virtual Private Network56Click No to return to the Prepare Phone for Configuration window shown in Figure 15 on page 53.g. To reset the IP Deskphone a

Virtual Private Network57Figure 18: Autodiscover Phone window 16. Click Next.If more than one connected IP Deskphone was discovered, the Autodiscover

Virtual Private Network58Figure 19: Autodiscover Phone (more than one phone was discovered) window a. Obtain the MAC address of the IP Deskphone for

Virtual Private Network59Figure 20: Configure phone window The progress bar displays the percent complete of the provisioning file transfer. Configuri

Contents6Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Adjusting the display screen contrast . . . . . . . . . . .

Virtual Private Network60Figure 21: Confirmation & Finish window 19. Verify that the IP Deskphone is successfully configured.Note: You may be prom

Virtual Private Network61a. Look for the following information on the IP Deskphone display:—Date—Time— Type of call server— Directory numberb. Lift th

Configuring Telephone Options62Configuring Telephone OptionsThe Avaya 1150E IP Deskphone allows you to customize certain characteristics. Screen promp

Configuring Telephone Options63Note: When an option has a sublist, an ellipsis (...) appears after the option.Using the Telephone Options menuUse the

Configuring Telephone Options642. Press the Up/Down navigation keys to scroll and highlight Telephone Options.3. Press the Send/Enter key.4. Press the

Configuring Telephone Options65Adjusting the volumeTo adjust the volume, press the Services key and select Telephone Options, and select Volume adjust

Configuring Telephone Options66Adjusting the display screen contrastTo adjust the LCD screen contrast, press the Services key, select Telephone Option

Configuring Telephone Options67If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an

Configuring Telephone Options68Accessing display diagnosticsThe Display diagnostics option tests the phone display screen and indicator lights.To acce

Configuring Telephone Options69To choose a local dialpad tone:Viewing phone informationThe Set Info option displays the following phone-specific infor

Contents78. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1109. Certificate Information . . . . . . . . . . . . . . . .

Configuring Telephone Options70DiagnosticsThe Diagnostics option displays the following phone-specific information:• Diag Tools (Ping, do Route Traces

Configuring Telephone Options71To select a headset type, press the Services key, select Telephone Options, and select Headset Type.To select a headset

Configuring Telephone Options72To log only unanswered calls, press the Services key, select Telephone Options, and select Call Log Options from the ma

Configuring Telephone Options73• Press the Cancel soft key to keep existing configurations.Configuring New Call IndicationYou can configure your Avaya

Configuring Telephone Options74Configuring Preferred Name MatchYou can configure your Avaya 1150E IP Deskphone to display the name of the caller as de

Configuring Telephone Options75This reordering is also performed when you scroll through your Callers List. To configure area codes, press the Service

Configuring Telephone Options76To edit area code display:Choosing a ring typeThe Ring type… option configures the phone ring tone. To choose a ring ty

Configuring Telephone Options77To select a ring type:Enabling or disabling Call TimerThe call timer measures how long you are on each call. To enable

Configuring Telephone Options78Setting the call indicator lightTo select a headset type, press the Services key, select Telephone Options, and select

Configuring Telephone Options79individually). To rename feature key labels, press the Services key, select Telephone Options, and select Change featur

Contents8Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132Avaya 1150E IP Deskphone non-ACD call features . . .

Configuring Telephone Options80To restore the default labels:To restore feature key labels, press the Services key, select Telephone Options, and sele

Configuring Telephone Options81To configure name display format:Configuring Live DialpadThe Live Dialpad option activates the Primary DN key when you

Configuring Telephone Options822. Press the Send/Enter key.3. Press the Up/Down navigation keys to scroll and highlight one of the following:—On—Off (

Configuring Telephone Options83Using the Password Admin menuThe Password Admin menu allows you to set or change your SCPW and to enable or disable Pas

Configuring Telephone Options84Note: The default configuration for Password Protection is off.To turn Password Protection on or off:8. Press the Selec

Configuring Telephone Options856. Choose one of the following context-sensitive soft keys:— Yes to accept the selection— No to return to the Directory

Configuring Local Menu options86Configuring Local Menu optionsNote: Many of the options discussed in this section are for administrator use only; do n

Configuring Local Menu options87The key functions in dialog boxes are described in Table 6.If you are working in Edit mode, the first field of the ite

Configuring Local Menu options88If you are using a USB mouse, right-click on the Telephony screen to open the Local Tools menu, and click on an item t

Configuring Local Menu options89To adjust Contrast or Sleep settings, press the Services key twice to open the Local Tools menu, press the 1 key on th

Contents9Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158Using Voice Call . . . . . . . . . . . . . . . . . .

Configuring Local Menu options90Changing 2. LanguageUse the Preferences menu item to configure local preferences. Use the Language... tool to select t

Configuring Local Menu options91To select the Active Headset Device, press the Enter key. Press the Up/Down navigation keys to select the desired head

Configuring Local Menu options92Enabling USB HeadsetThe wireless USB headset support included in UNIStim firmware release 3.1 for IP Deskphones is the

Configuring Local Menu options931. Choose the Headset... option in the Preferences menu of the Avaya 1150E IP Deskphone. See the following figure.Maki

Configuring Local Menu options944. Select the appropriate headset type in the Active Headset Device field from a list of Wired, USB, or Bluetooth as d

Configuring Local Menu options95You can select the headset type and configure as the active headset device regardless of whether the headset is connec

Configuring Local Menu options96• Changes have occurred regarding the provisioning of Bluetooth on the IP Deskphone 1150E. With UNIStim 3.1, the Bluet

Configuring Local Menu options97the dialpad to select 1. Preferences, and then press the 3 key on the dialpad to select 3. Headsets...Note: The Headse

Configuring Local Menu options98the Headset key to open the Bluetooth Setup dialog box. You must be familiar with the operation of the navigation keys

Configuring Local Menu options993. Put your Bluetooth technology headset in its pairing or search mode. The procedure for doing this can be different