Avaya 1603SW-I Installation Manual

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP DeskphonesInstallation and Maintenance GuideRelease 1.016-603609Issue 1June 2010

1603SW-I IP Deskphone Installation10 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide IP Telephone ModelsThe 1603SW-I telephones have:

Pre-Installation ChecklistIssue 1 June 2010 11 Pre-Installation ChecklistBefore plugging in the 1603SW-I IP Deskphones, verify that all the following

1603SW-I IP Deskphone Installation12 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide 4. The Communication Manager (CM) call server i

Converting Software on 1603SW-I IP DeskphonesIssue 1 June 2010 13 Note:Note: The 1603SW-I IP Deskphone does not support headsets.Converting Software o

1603SW-I IP Deskphone Installation14 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide Assembling the 1603SW-I IP Deskphones!CAUTION:CA

Assembling the 1603SW-I IP DeskphonesIssue 1 June 2010 15 Figure 1 provides an illustration that shows how to connect cords to jacks on 1603SW-I IP De

1603SW-I IP Deskphone Installation16 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide 1. Plug one end of the first Category 5 modular

Dynamic Addressing Process/Telephone StartupIssue 1 June 2010 17 1. The telephone activates the Ethernet line interface, the PC Ethernet jack, and dia

1603SW-I IP Deskphone Installation18 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide 6. When connected, the telephone looks for an up

Dynamic Addressing Process/Telephone StartupIssue 1 June 2010 19 11. Enter the extension and press OK. The 1603SW-I IP Deskphones display the followin

© 2010 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts were made to ensure that the information in this document was complete and accura

1603SW-I IP Deskphone Installation20 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide Printing Button LabelsYou can download software

Issue 1 June 2010 21 Chapter 3: Local Administrative OptionsIntroductionAfter you have successfully installed a 1603-SWI SIP Deskphone, you might be i

Local Administrative Options22 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide 2. Attempts to enter invalid data are rejected, and th

Set the 802.1X Operational ModeIssue 1 June 2010 23 Note:Note: Unless otherwise prohibited using administration, the user can view but not change most

Local Administrative Options24 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide ● P-t w/Logoff (pass-thru with Logoff) mode if setting

Pre-Installation Checklist for Static AddressingIssue 1 June 2010 25 Change the DOT1XSTAT Mode ValueUse the following procedure to change the DOT1XSTA

Local Administrative Options26 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide from working. Such errors can also have a negative imp

Static Addressing InstallationIssue 1 June 2010 27 Static Addressing InstallationThe usual way to assign IP addresses to IP telephones is the automati

Local Administrative Options28 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide 3. Enter the SIP proxy IP address followed by the # bu

Static Addressing InstallationIssue 1 June 2010 29 8. Press the # button to continue the procedure without changing the displayed status of 802.1QThe

Issue 1 June 2010 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 5About This Guide . .

Local Administrative Options30 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide Disable/Enable Automatic Gain ControlUse the following

Disable/Enable Automatic Gain ControlIssue 1 June 2010 31 4. To change the AGC Headset value from On to Off, press 0. To change the AGC Headset value

Local Administrative Options32 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide Manually Setting the DHCP Client Hardware AddressUse t

Clear ProcedureIssue 1 June 2010 33 Clear ProcedureSometimes, you might want to remove all administered values, user-specified data, and option settin

Local Administrative Options34 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide 3. Press the * button to terminate the procedure witho

Interface ControlIssue 1 June 2010 35 Interface Control Use the following procedure to set or change the interface control value.1. While the telephon

Local Administrative Options36 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide 4. Press the * button to terminate the procedure, or t

Disable/Enable Event LoggingIssue 1 June 2010 37 Disable/Enable Event LoggingUse the following procedure to enable or disable logging of system events

Local Administrative Options38 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide 4. Press the * button to terminate the procedure, or t

Reset System ValuesIssue 1 June 2010 39 Reset System ValuesUse the following procedure to reset all system values and system initialization values exc

Contents4 Avaya 1603SW-I SIP Deskphones Installation and Maintenance GuideSelf-Test Procedure . . . . . . . . . . . . . . . . . . .

Local Administrative Options40 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide 4. If you do not reset the telephone, the telephone di

Site-Specific Option Number SettingIssue 1 June 2010 41 Site-Specific Option Number Setting!CAUTION:CAUTION: Do not perform this procedure if you are

Local Administrative Options42 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide Self-Test ProcedureNote:Note: 1603SW-I IP Deskphones s

Issue 1 June 2010 43 Chapter 4: Maintaining 1603SW-I IP DeskphonesIntroductionThis chapter covers the maintaining the 1603SW-I IP Deskphones, for exam

Maintaining 1603SW-I IP Deskphones44 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide ● .Binary files with the latest SIP binary code

Downloading Software UpgradesIssue 1 June 2010 45 Updating the Settings FileAfter checking the application software, the 1603SW-I IP Deskphone looks f

Maintaining 1603SW-I IP Deskphones46 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide Downloading Font FilesThe font file must be stor

Issue 1 June 2010 47 Chapter 5: Troubleshooting GuidelinesIntroductionThis chapter describes problems that might occur during both installation and no

Troubleshooting Guidelines48 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide DTMF TonesSIP desjphones send DTMF tones according to th

The View Administrative OptionIssue 1 June 2010 49 Note:Note: Press the Mute button momentarily. Do not press this key while pressing other keys. The

Issue 1 June 2010 5 Chapter 1: IntroductionAbout This GuideThis guide describes how to install and maintain the Avaya one-X™ Deskphone Value Edition S

Troubleshooting Guidelines50 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide IP address nnn.nnn.nnn.nnn Up to 15 ASCII characters: I

Installation Error and Status MessagesIssue 1 June 2010 51 Installation Error and Status MessagesThe 1603SW-I IP Deskphones issue messages in the curr

Troubleshooting Guidelines52 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide Finding router... CAUSE: The telephone is proceeding thr

Installation Error and Status MessagesIssue 1 June 2010 53 System busy CAUSE: Most likely, the number of IP endpoints on the call server is already a

Troubleshooting Guidelines54 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide Operational Errors and Status MessagesTable 3 identifies

Operational Errors and Status MessagesIssue 1 June 2010 55 The telephone was working, but does not work now, AND no lights are lit on the telephone an

Troubleshooting Guidelines56 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide The telephone works, but the audio quality is poor, spec

Operational Errors and Status MessagesIssue 1 June 2010 57 The HTTP/HTTPS script file is ignored or not used by the telephone, AND the HTTP/HTTPS serv

Troubleshooting Guidelines58 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide The user indicates an application or option is not avail

Issue 1 June 2010 59 Appendix A: Restart Scenarios Scenarios for the Restart ProcessThe sequence of the restart process depends on the status of the b

Introduction6 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide Intended AudienceThis document is intended for personnel who install an

Restart Scenarios60 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide 3. Press the * key to terminate the procedure without restarting

Scenarios for the Restart ProcessIssue 1 June 2010 61 Boot File Needs to be UpgradedThe telephone automatically downloads an upgraded boot file if app

Restart Scenarios62 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide Note:Note: The Ethernet speed indicated is the LAN interface spee

Scenarios for the Restart ProcessIssue 1 June 2010 63 application file to replace the boot code. The following message displays while the application

Restart Scenarios64 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide Latest Boot File Loaded/No Application File or Application File N

Scenarios for the Restart ProcessIssue 1 June 2010 65 Note:Note: The Ethernet speed indicated is the LAN interface speed for both the telephone and an

Restart Scenarios66 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide application file to replace the boot code. The following message

Scenarios for the Restart ProcessIssue 1 June 2010 67 Note:Note: The Ethernet speed indicated is the LAN interface speed for both the telephone and an

Restart Scenarios68 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide

Issue 1 June 2010 69 Appendix B: Glossary of TermsTerms Used in This Guide802.1P802.1Q 802.1Q defines a layer 2 frame structure that supports VLAN ide

Other DocumentationIssue 1 June 2010 7 Other DocumentationSee the Avaya support site at http://www.avaya.com/support for 1603SW-I IP Deskphone technic

Glossary of Terms70 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide

Issue 1 June 2010 71 Appendix C: Related DocumentationIETF DocumentsIETF documents provide standards relevant to IP Telephony and are available for fr

Related Documentation72 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide

Issue 1 June 2010 73 IndexIndexNumerical1603SW-I SIP DeskphoneAssembling the . . . . . . . . . . . . . . . . . 14Installation . .

74 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide IndexOOperational Errors and Status Messages . . . . . . 54Other Documenta

Introduction8 Avaya 1603SW-I SIP Deskphones Installation and Maintenance Guide

Issue 1 June 2010 9 Chapter 2: 1603SW-I IP Deskphone InstallationIntroductionThe 1603SW-I IP Deskphones use Internet Protocol (IP) technology with Eth