Avaya 16CC User's Guide Page 115
- Page / 118
- Table of contents
- BOOKMARKS
Rated. / 5. Based on customer reviews
Issue 1 January 2008 115
Index
Index
A
About This Guide . . . . . . . . . . . . . . . . . . 7
Administering Features. . . . . . . . . . . . . . . 45
Administration Alternatives and Options for Avaya
Agent Deskphone 16CC Telephones . . . . . . . 15
Administration, for Avaya Communication Manager . 33
Administration, for SES. . . . . . . . . . . . . . . 47
Administration, for Telephones on Communication
Manager. . . . . . . . . . . . . . . . . . . . . 38
Administrative Checklist . . . . . . . . . . . . . . 17
Administrative Options, Local. . . . . . . . . . . . 86
Administrative Process, The . . . . . . . . . . . . 16
Administrative Requirements, for Communication
Manager. . . . . . . . . . . . . . . . . . . . . 33
Agent Confirmation Tones . . . . . . . . . . . . . 90
Alternatives, Administration. . . . . . . . . . . . . 15
ANSI/IEEE Documents. . . . . . . . . . . . . . . 99
Applications and Options, Administering. . . . . . . 93
Applications, Customizing . . . . . . . . . . . . . 93
Application-specific parameters, administering. . . . 15
ASAI Features screen . . . . . . . . . . . . . . . 108
Assessment, of Network . . . . . . . . . . . . . . 23
Authentication and Registration . . . . . . . . . . . 26
Avaya Agent Deskphone 16CC
Administering Options for
. . . . . . . . . . . . 69
Administration Alternatives and Options . . . . . 15
in the Avaya SIP Call Center Environment . . . . 19
Initialization Process . . . . . . . . . . . . . . 20
Scripts and Binary Files . . . . . . . . . . . . . 64
Avaya Agent Deskphone 16CC Telephone Feature
Support . . . . . . . . . . . . . . . . . . . . . 39
Avaya Call Center 5.0 Documentation. . . . . . . . 99
B
Backup/Restore of User Settings . . . . . . . . . . 94
Binary File and Upgrade Script File . . . . . . . . . 64
Binary File and Upgrade Script, Choosing . . . . . . 64
Binary Files and Telephone Software . . . . . . . . 63
C
Call Center 5.0 Documentation . . . . . . . . . . . 99
Call Center Optional Features screen . . . . . 107, 108
Call Forward administration. . . . . . . . . . . . . 45
Call Server Requirements . . . . . . . . . . . . . 33
Call Transfer Considerations . . . . . . . . . . . . 38
Checklist, Administrative . . . . . . . . . . . . . . 17
Class of Restriction screen (page 1) . . . . . . . . .111
Class of Restriction screen (page 2) . . . . . . . . .111
Class of Restriction screen (page 3) . . . . . . . . .112
Class of Restriction screen (page 4) . . . . . . . . .112
CM/16CC Configuration Requirements. . . . . . . . 40
Communication Manager Administration, Other
Considerations . . . . . . . . . . . . . . . . . . 37
Communication Manager Administrative Requirements 33
Communication Manager/16CC Telephone Configuration
Requirements. . . . . . . . . . . . . . . . . . . 40
Conferencing Call Considerations . . . . . . . . . . 38
Configuration Requirements, CM/16CC . . . . . . . 40
Configuration Set screen . . . . . . . . . . . . . 103
Configuring SES Using the Web Browser . . . . . . 47
Confirmation Tones, Agent . . . . . . . . . . . . . 90
Contents of the Settings File . . . . . . . . . . . . 66
Customizeable System Parameters . . . . . . . . . 70
Customizing Avaya Agent Deskphone 16CC
Applications and Options . . . . . . . . . . . . . 93
D
DHCP and File Servers . . . . . . . . . . . . . . . 49
DHCP Generic Setup . . . . . . . . . . . . . . . . 52
DHCP options . . . . . . . . . . . . . . . . . . . 52
DHCP Parameters Set by. . . . . . . . . . . . . . 51
DHCP Server . . . . . . . . . . . . . . . . . . . 24
DHCP Server Administration . . . . . . . . . . . . 50
DHCP Server Setup . . . . . . . . . . . . . . . . 50
DHCP Server to Telephone initialization . . . . . . . 20
DHCP Server, Windows 2000 Setup. . . . . . . . . 59
DHCP Server, Windows NT 4.0 Setup . . . . . . . . 55
DHCP, Configuring . . . . . . . . . . . . . . . . . 50
Dialing, Enhanced, Requirements . . . . . . . . . . 89
DIFFSERV. . . . . . . . . . . . . . . . . . . . . 37
DNS Addressing . . . . . . . . . . . . . . . . . . 86
Document Organization. . . . . . . . . . . . . . . 10
Documentation, Other . . . . . . . . . . . . . . . 11
E
Enhanced Dialing Procedures . . . . . . . . . . . . 88
Enhanced Local Dialing. . . . . . . . . . . . . . . 88
Enhanced Local Dialing Requirements. . . . . . . . 89
Error Conditions . . . . . . . . . . . . . . . . . . 21
F
Feature Support . . . . . . . . . . . . . . . . . . 39
Feature-Related System Parameters screen . . . . 104
- Avaya Agent Deskphone 16CC 1
- Administrator Guide 1
- Contents 3
- Issue 1 January 2008 5 5
- Chapter 1: Introduction 7
- Issue Date 9
- Document Organization 10
- Other Documentation 11
- Introduction 12
- Requirements 13
- Issue 1 January 2008 15 15
- Parameter Data Precedence 16
- The Administrative Process 16
- Administrative Checklist 17
- Center Environment 19
- Step 1: Telephone to Network 20
- Error Conditions 21
- Network Assessment 23
- Hardware Requirements 23
- Server Requirements 24
- Required Network Information 25
- Other Network Considerations 26
- IEEE 802.1D and 802.1Q 27
- Network Audio Quality Display 27
- TCP/UDP Port Utilization 28
- Issue 1 January 2008 29 29
- SIP_PORT_SECURE:5061 29
- Network Requirements 30
- Security 31
- Subscriptions 32
- Call Server Requirements 33
- SIP Trunk Administration 35
- Call Routing Administration 35
- IP Interface and Addresses 36
- UDP Port Selection 36
- RSVP and RTCP/SRTCP 36
- Voice Mail Integration 37
- Call Transfer Considerations 38
- Telephone Administration 38
- Issue 1 January 2008 39 39
- Issue 1 January 2008 41 41
- Administering Stations 43
- Station Screen Page 2: 44
- Station Screen Page 3: 44
- Station Screen Page 4: 44
- Administering Features 45
- Administration 47
- Software Checklist 49
- DHCP and File Servers 49
- DHCP Server Administration 50
- Issue 1 January 2008 51 51
- DHCP Generic Setup 52
- Issue 1 January 2008 53 53
- Server Administration 54
- Windows NT 4.0 DHCP Server 55
- Editing Custom Options 57
- Adding the DHCP Option 57
- Activating the Leases 58
- Verifying Your Configuration 58
- Windows 2000 DHCP Server 59
- Adding DHCP Options 61
- Activating the New Scope 61
- HTTP Generic Setup 62
- General Download Process 63
- Software 63
- Binary Files 64
- Upgrade Script File 65
- Settings File 65
- Contents of the Settings File 66
- Issue 1 January 2008 67 67
- The GROUP System Value 68
- Telephones 69
- Issue 1 January 2008 71 71
- Issue 1 January 2008 73 73
- Issue 1 January 2008 75 75
- Issue 1 January 2008 77 77
- Issue 1 January 2008 79 79
- Issue 1 January 2008 81 81
- VLAN Considerations 82
- VLAN Tagging 83
- VLAN Detection 83
- VLAN Separation 84
- Issue 1 January 2008 85 85
- DNS Addressing 86
- Language Selection 87
- Enhanced Local Dialing 88
- Issue 1 January 2008 89 89
- Agent Confirmation Tones 90
- Issue 1 January 2008 91 91
- Issue 1 January 2008 93 93
- Appendix A: Glossary of Terms 95
- Glossary of Terms 96
- Issue 1 January 2008 97 97
- IETF Documents 99
- ITU Documents 99
- ISO/IEC, ANSI/IEEE Documents 99
- Related Documentation 100
- Figure 4: Station screen 101
- Issue 1 January 2008 103 103
- Issue 1 January 2008 105 105
- Issue 1 January 2008 107 107
- Issue 1 January 2008 109 109
- Issue 1 January 2008 111 111
- Issue 1 January 2008 113 113
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