Avaya BCM Management manuals

Avaya BCM Management User Manual (496 pages)

Brand: Avaya | Category: Software | Size: 9.68 MB |

Business Communications

Management Guide

The Apache Group

Contents

Chapter 2

Contents

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Chapter 8

Chapter 9

Chapter 10

Audience

Organization

Symbols used in this guide

Display Tips

Text conventions

Acronyms used in this guide

How to get help

Related publications

Preface 25

26 Preface

Chapter 1

Management Overview

Network management model

1 Aux 2 3 4

1 2 3 4 1 2 3 4

StatusPower

SNMP network structure

Configure

Clients you can download

Toolkits

Developer information

Administrative tools

CallPilot

Using Unified Manager

Logging off Unified Manager

Maintenance page access

Alarms and traps

Maintenance

• search for keywords

Install optional components

Maintenance tools

Management Guide Overview

Log management overview

BCM Monitor overview

Security management overview

Security management topics

Backup and restore overview

Backup and restore procedures

Fault Management System

Alarm Management System

Alarm Reporting System

Event sources

MSC events

MSC (core telephony) logs

NT Event log database

Alarm manager

Alarm database

BCM alarm severity

Enabling the alarm service

To access the Alarm Banner

4 Click the SNMP Trap tab

Figure 21 SNMP Trap screen

Table 4 SNMP Trap settings

SNMP Traps

SNMP trap filtering

To set the filters

Configuring an SNMP Community

6 Click the Save button

Deleting an SNMP community

Modifying an SNMP manager

Deleting an SNMP manager

Definitions” on page 257)

Component event ID

P0609330 3.0

100

CDRTransfer

112

DhcpServer

120

DECTAlarms

120

DECTMtce

120

DrWatson

123

HotDesking

128

Inventory Service

130

Trap-type: Error

131

Logs: None

131

IPSecIKE

132

IPXRouterManager

138

MSPAlarmService

150

NetIQccm

158

NetIQObjMgr

160

NetLinkManager

161

NetLogon

161

Perfctrs

164

Policy Services

166

Save Dump

170

Security

170

Service Control Manager

174

SNMP Trap Agent

180

SSH Secure Shell Server

182

Survivable Remote Gateway

182

System Status Monitor

186

ToneSrvr

195

VNC Service

214

VNetManager

214

VNetQosMonitor

216

VNetVoIPGtwy

216

Voice CTE

219

Voice software

223

VoiceCTI

241

VoiceManagementSubsystem

243

VoiceMSCService

243

VoIPSipGateway

245

VoiceRecord

247

VoiceTimeSynch

247

VoiceWatchdog

249

WINSCTRS

252

Workstation

252

Chapter 3

255

Service Management System

255

Figure 29 Services List

256

Report options

259

Service Definitions

261

Service definition properties

262

Service definitions contain

262

ClipBook server

265

COM + Event System

265

Computer Browser

266

EventLog

266

Firebird Guardian Service

267

Firebird Server

267

License logging service

268

Messenger

268

MSSQLServer

269

MSSQLServerADHelper

269

Multi-dialup manager

270

Network DDE

271

Network DDE DSDM

271

Net logon

272

Network monitor agent

272

Plug and play

274

Protected storage

274

Qos_flt_init

275

RDS self-certifying

275

Remote access server

277

Remote procedure call locator

277

Remote procedure call service

278

Serial port manager

279

Services Monitor

280

SQLServerAgent

281

SSH Secure Shell 2

281

Survivable remote gateway

282

System event notification

282

Task scheduler

283

TCP/IP NetBIOS helper

283

UPS - APC Powerchute plus

284

Voice Licensing services

285

UPS Console Toggle

285

VNC server

285

Windows installer

286

Windows internet name service

287

Windows management

287

Alarm service

290

BCMUpgrade

291

Call Detail Recording

291

Doorphone

292

DECT Alarm monitor

292

DECT Maintenance console

293

DECT OAM

294

FTP Publishing service

294

Inventory service

295

IpMusic (BcmAmp)

296

IpMusic (Tone Server)

296

IPSecIKE service

297

Line monitor server

297

Media gateway server

298

Media path server

299

Media services manager

299

Message trace tool

300

Microsoft DHCP server

301

Microsoft DNS server

301

Net link manager

302

Nortel Networks IVR

302

Policy service

303

PPPoE service

304

SNMP Trap service

305

System status monitor

305

Telephony service

305

UNISTIM Terminal proxy server

306

Voice CFS

307

Voice mail

309

Voice management subsystem

310

Voice MSC service

310

Voice Net QoS monitor

311

Voice NNU diagnostics

312

Voice software alarm monitor

313

Voice time synch

314

Voice WAN

314

Voice watchdog

315

VoIP Gateway

315

VoIP SIP Gateway

316

Watchdog Service

317

To activate Watchdog service

318

Log Management

319

Information in the logs

320

MSC System test log

320

MSC System administration log

320

MSC Network event log

321

318 Chapter 4Log Management

322

To erase log information

323

Archlogs

324

Chapter 4Log Management 321

325

322 Chapter 4Log Management

326

Chapter 4Log Management 323

327

324 Chapter 4Log Management

328

Chapter 4Log Management 325

329

Archlog scheduler

330

Chapter 4Log Management 327

331

Archlog viewer

332

Viewing archlog files

332

Archlog settings

333

330 Chapter 4Log Management

334

Browse logs folder

335

Browsing archlog files

335

332 Chapter 4Log Management

336

Chapter 4Log Management 333

337

334 Chapter 4Log Management

338

BCM Monitor

339

Starting BCM Monitor

340

Saving your logon information

340

Topics in this section

341

BCM Info screen

342

Chapter 5BCM Monitor 339

343

Voice Ports screen

344

IP Devices screen

345

342 Chapter 5BCM Monitor

346

Chapter 5BCM Monitor 343

347

Line monitor screen

348

Usage indicators screen

349

Chapter 5BCM Monitor 347

351

Saving a static snapshot

352

Starting a dynamic snapshot

353

Stopping a dynamic snapshot

353

350 Chapter 5BCM Monitor

354

Performance Management

355

System Performance Monitor

356

Memory usage counter types

358

Resources Performance Monitor

359

IP Packet counter types

360

ICMP Packet counter types

362

UDP Packet counter types

364

TCP Packet counter types

365

LAN counter types

366

Table 23 LAN counter types

367

WAN counter types

368

QoS counter types

372

QoS Queue 1-5 counter types

373

QoS Queue 6-9 counter types

375

SNMP Performance Management

376

NetIQ feature overview

380

Use the NetIQ Feature

380

Applying the NetIQ keycode

381

Field descriptions

381

Field name Description

382

Enabling the NetIQ feature

383

Volume Administration

386

BCM Reboot

386

About button

387

Backup Mode

387

Destination Drive

388

Scheduled backup

388

Backup components

389

Components you can back up

389

Apache Configuration

390

Archlog Settings

390

Backup and Restore Utility

390

Licensing

391

Multimedia Call Center

392

Registry

392

Unified Manager

392

Voice Application

393

Restore Mode

394

Source Drive

395

Restore Options

395

Restore Components

395

Restore components available

395

Schedule

398

User Name and Password

398

Report File

398

Start Backup

399

Accessing BRU

400

Resetting the BRU screen

401

Adding a new volume

401

Modifying a volume

402

Deleting a volume

402

Performing a backup using BRU

403

Scheduling a backup

406

Viewing scheduled backups

408

Deleting a scheduled backup

408

Domain name:

410

Security Management

411

Using a HTTP Proxy server

412

Logging on to Unified Manager

413

Security Management Tools

418

Setting the Interface Timeout

419

Managing access passwords

421

Deleting a user profile

427

Deleting a group profile

429

Setting password policy

432

Installing PuTTY

433

Using PuTTY

434

Manually activating Telnet

435

Dial up access

436

Using VPN

436

System version

438

Problems with module service

438

If the problem persists

438

Digital trunk module problems

439

Media Bay Module status

441

To turn off a channel

442

Testing DTM Modules

443

Payload loopback test

444

Card loopback test

444

Continuity loopback test

444

Start a loopback test

444

DTM CSU statistics

445

Enabling the internal CSU

446

Check the CSU alarms

447

Check carrier failure alarms

447

Check bipolar violations

447

Check short term alarms

447

Testing the DDI Mux

448

To begin a DTE Loopback test

449

LED Indicator and Diagnostics

450

DS30 Loopback test

451

To begin a DS30 Loopback test

451

Disable a device

453

To disable a device

453

Enabling a disabled device

454

Warm reset

454

Changing the system name

455

Changing the system domain

455

Changing the CallPilot region

457

Disabling a module

459

Enabling a disabled module

459

To enablie a disabled device

461

Line loopback test

462

Starting a loopback test

462

To view the Restart info

463

Message monitoring

464

CSU statistics

464

Checking the CSU alarms

466

Checking bipolar violations

466

Checking short term alarms

466

Link Status

467

CbC limit metrics

468

Hunt Group Metrics

468

PSTN fallback metrics

468

Moving telephones

469

To enable set relocation

469

General Diagnostic Activities

470

N RTEL

474

Disk mirroring function

475

ATA 2 does not function

478

Unified Manager Diagnostics

479

Driver Debug diagnostics

479

SDL Debugging

480

Appendix A

481

MIB File Descriptions

482

Small Site Event MIBs

484

OSPF MIBs

485

RIP v2 MIBs

486

Bootp MIBs

486

Index 483

495

484 Index

496

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Avaya BCM Management manuals

Avaya BCM Management User Manual (496 pages)

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