Avaya Call Detail Recording System manuals

Avaya Call Detail Recording System User Manual (70 pages)

Brand: Avaya | Category: Software | Size: 0.50 MB |

English

Table of contents

Document Status: Standard

1

Document Version: 03.01

1

Document Number: NN40010-602

1

Date: November 2006

1

Trademarks

2

Task list

3

4 Task list

4

Contents

5

Chapter 1

7

Audience

8

Acronyms

8

Related publications

9

How to get Help

10

Chapter 2

11

NN40010-602NN40010-602

12

Table 1 Report Options

12

Report formats and types

13

To assign Norstar report type

14

Assigning the Date Format

14

To assign the Date Format

14

Assigning the Header Format

14

To assign the Header Format

15

Assigning the Report Language

15

To assign the Report Language

15

Assigning Report Filters

15

To assign Report Filters

15

Creating the Feature Code

16

To designate the feature code

16

Configuring the Prefix Filter

17

Include DNIS Info Yes/No

18

Table 3 Report contents

19

Chapter 3

21

Table 4 File Settings

23

Managing CDR data

24

Using CDR Pull Transfer

25

To set up a CDR user account

26

Starting the CDR Pull Client

28

To start the CDR Pull Client

28

Configuring the BCM List file

29

To create a BCM List file

29

To select the BCM List file

30

BCM List file

31

Scheduling a Pull Transfer

31

To schedule a Pull Transfer

31

Using CDR Push Transfer

33

Using CDR Livestream

37

Call Detail Recording display

38

Chapter 4

41

SL-1 report options

42

SL-1 Standard reports

43

SL-1 CLID reports

43

Norstar reports

45

Norstar Standard reports

46

Norstar CLID reports

46

Norstar Real-time report

47

Figure 22 Call with DNIS

48

Figure 23 Transferred call

48

Norstar All report

49

Target line/physical lines

50

Busy reports

50

Bearer Capability data

51

PRI call-by-call service

51

Voice over IP calls

52

External call forwarding

53

Line descriptions

56

Table 10 Real-time record

60

Figure 67 Charges in units

62

Figure 68 No charge

62

Glossary

63

Avaya Call Detail Recording System User Manual (78 pages)

Brand: Avaya | Category: Software | Size: 1.09 MB |

English

Table of contents

Business Communications

1

Manager 3.0

1

Call Detail Recording System

1

Administration Guide

1

Trademarks

2

Contents

3

Contents

4

Chapter 3

4

Chapter 4

5

Figures

8

Tables

10

Before you begin

11

Text conventions

11

Acronyms

12

Related publications

13

14 Related publications

14

P0993139 01

14

Chapter 1

15

Introduction

15

Chapter 2

17

Figure 2 The Summary window

18

The Report Parameters

19

Report formats and types

20

SL-1 reports

20

Assign the SL-1 report type

21

Norstar reports

21

Report Language

21

Report Filter

22

All calls

22

Outgoing calls only

22

Prefix strings

22

Account Code

22

Account Code Feature Code

23

Using Account Codes

24

The Report Options

25

Date Format

26

Header Format

26

DNIS Info

26

Connect Char (Characters)

27

Clip File Schedule

27

File size

27

Disk Space limit

27

The Market Parameters

28

The Prefix Bin Settings

30

The Access Bin Settings

31

Access Bin Settings

32

Suppress Length Settings

32

Saving configuration changes

32

The Configuration menu

33

Commit changes

34

Configuration Undo

34

Undo changes

35

Configuration Clip File

35

Clip File

36

Data File Transfer

37

Central server requirements

38

Call Detail Recording Reports

43

SL-1 report field definitions

44

SL-1 Standard reports

45

SL-1 CLID reports

46

Norstar Standard reports

49

Norstar CLID reports

49

Norstar All report format

52

Target line/Physical lines

54

Busy reports

54

Bearer capability data

55

PRI Call-by-call service

55

Voice over IP calls

56

External call forward

57

Printable line descriptions

60

00:00:00 INVALID PASSWORD

63

REPORTS LOST

63

LINE = XXXX

63

Install CDRClient application

69

The CDRClient window

70

CDR User Management

71

Create a user profile

72

Modify user privileges

72

Delete a user name

72

Glossary

75

76 Glossary

76

Avaya Call Detail Recording System User Manual (84 pages)

Brand: Avaya | Category: Software | Size: 0.68 MB |

English

Table of contents

Business Communications

1

Call Detail Recording System

1

Administration Guide

1

Trademarks

2

Contents

3

Chapter 3

4

Chapter 4

5

N0013605 02.01

10

Getting Started

11

Text conventions

12

Acronyms

12

Related publications

13

Chapter 1

15

Introduction

15

Chapter 2

17

The Summary window appears

18

Table 2 Report Parameters

19

Report formats and types

20

Report Language

21

Report Filter

22

Account Code Feature Code

22

Account Code list

23

Using Account Codes

23

Date Format

25

Header Format

25

DNIS Info

26

Connect Char (Characters)

26

Digit Suppression

27

Clip File Schedule

28

CDR Disk Space limit

28

Table 6 Market Parameters

29

Prefix filter

31

Access Bin Settings

32

Saving configuration changes

33

Using the Configuration menu

34

Configuration Undo

35

Configuration Clip File

36

Clip File

37

Data File Transfer

38

Methods of Data File Transfer

39

Central server requirements

40

Call Detail Recording Reports

45

SL-1 report field definitions

46

SL-1 Standard reports

47

SL-1 CLID reports

48

Norstar reports

50

Norstar CLID reports

51

Norstar Real Time report

53

Norstar All report

54

Target line/Physical lines

56

Busy reports

56

Bearer capability data

57

PRI Call-by-call service

57

Voice over IP calls

58

External call forward

59

Norstar report

61

Printable line descriptions

63

Call Detail Recording display

72

CDR Group User Administration

73

CDR Pull Client

74

Starting the CDR Pull Client

75

Configuring the BCM List file

76

Scheduling a Pull Transfer

78

Glossary

81

Avaya Call Detail Recording System User Manual (72 pages)

Brand: Avaya | Category: Software | Size: 0.73 MB |

English

Table of contents

BCM50 3.0

1

Trademarks

2

Task list

3

4 Task list

4

Contents

5

How to get help

7

8 How to get help

8

Chapter 1

9

Audience

10

Acronyms

10

Related publications

11

12 Chapter 1 Getting started

12

NN40020-605NN40020-605

12

Chapter 2

13

Table 1 Report Options

14

Report formats and types

15

To assign Norstar report type

16

Assigning the Date Format

16

To assign the Date Format

16

Assigning the Header Format

16

To assign the Header Format

17

Assigning the Report Language

17

To assign the Report Language

17

Assigning Report Filters

17

To assign Report Filters

17

Creating the Feature Code

18

To designate the feature code

18

Configuring the Prefix Filter

19

Include DNIS Info Yes/No

20

Table 3 Report contents

21

Chapter 3

23

Table 4 File Settings

25

Managing CDR data

26

Push Transfer

27

Real-time data

27

Using CDR Pull Transfer

28

To set up a CDR user account

29

Starting the CDR Pull Client

31

To start the CDR Pull Client

31

Configuring the BCM List file

32

To create a BCM List file

32

To select the BCM List file

33

Scheduling a Pull Transfer

34

To schedule a Pull Transfer

34

Using CDR Push Transfer

36

Using CDR Livestream

40

Call Detail Recording display

41

Chapter 4

43

SL-1 report options

44

SL-1 Standard reports

45

SL-1 CLID reports

45

Norstar reports

47

Norstar Standard reports

48

Norstar CLID reports

48

Norstar Real-time report

49

Figure 22 Call with DNIS

50

Figure 23 Transferred call

50

Norstar All report

51

Target line/physical lines

52

Busy reports

52

Bearer Capability data

53

PRI call-by-call service

53

Voice over IP calls

54

External call forwarding

55

Line descriptions

58

Table 10 Real-time record

62

Figure 67 Charges in units

64

Figure 68 No charge

64

Glossary

65

Avaya Call Detail Recording System User Manual (76 pages)

Brand: Avaya | Category: Software | Size: 1.16 MB |

English

Table of contents

Business Communications

1

Call Detail Recording System

1

Administration Guide

1

Trademarks

2

Contents

3

Contents

4

Chapter 3

4

Chapter 4

5

Figures

8

Tables

10

Before you begin

11

Text conventions

11

Acronyms

12

Related publications

13

14 Related publications

14

P0993139 04

14

Chapter 1

15

Introduction

15

Chapter 2

17

The Summary window appears

18

Table 2 Report Parameters

19

Report formats and types

20

Report Language

21

Report Filter

22

Account Code Feature Code

22

Account Code list

23

Using Account Codes

23

Date Format

25

Header Format

25

DNIS Info

26

Connect Char (Characters)

26

Clip File Schedule

27

CDR Disk Space limit

27

Table 6 Market Parameters

28

Prefix filter

30

Access Bin Settings

31

Saving configuration changes

32

Using the Configuration menu

33

Configuration Undo

34

Configuration Clip File

35

Data File Transfer

36

Methods of Data File Transfer

37

Central server requirements

38

Call Detail Recording Reports

43

SL-1 report field definitions

44

SL-1 Standard reports

45

SL-1 CLID reports

46

Norstar reports

48

Norstar CLID reports

49

Norstar Real Time report

51

Norstar All report

52

Target line/Physical lines

53

Busy reports

54

Bearer capability data

55

PRI Call-by-call service

55

Voice over IP calls

56

External call forward

57

Printable line descriptions

61

Install CDRClient application

69

The CDRClient window

70

CDR Group User Administration

71

Glossary

73

74 Glossary

74

Avaya Call Detail Recording System User Manual (84 pages)

Brand: Avaya | Category: Software | Size: 0.58 MB |

English

Table of contents

Business Communications

1

Call Detail Recording System

1

Administration Guide

1

Trademarks

2

Contents

3

Contents

4

Chapter 3

4

Chapter 4

5

Figures

8

Tables

10

Before you begin

11

Text conventions

12

Acronyms

12

Related publications

13

14 Related publications

14

P0993139 05

14

Chapter 1

15

Introduction

15

Chapter 2

17

The Summary window appears

18

Table 2 Report Parameters

19

Report formats and types

20

Report Language

21

Report Filter

22

Account Code Feature Code

22

Account Code list

23

Using Account Codes

23

Date Format

25

Header Format

25

DNIS Info

26

Connect Char (Characters)

26

Clip File Schedule

27

CDR Disk Space limit

27

Table 6 Market Parameters

28

Prefix filter

30

Access Bin Settings

31

Saving configuration changes

32

Using the Configuration menu

33

Configuration Undo

34

Configuration Clip File

35

Clip File

36

Data File Transfer

37

Methods of Data File Transfer

38

Central server requirements

39

40 Data File Transfer

40

Data File Transfer 41

41

42 Data File Transfer

42

Data File Transfer 43

43

44 Data File Transfer

44

Call Detail Recording Reports

45

SL-1 report field definitions

46

SL-1 Standard reports

47

SL-1 CLID reports

48

Norstar reports

50

Norstar CLID reports

51

Norstar Real Time report

53

Norstar All report

54

Target line/Physical lines

56

Busy reports

56

Bearer capability data

57

PRI Call-by-call service

57

Voice over IP calls

58

External call forward

59

60 Norstar reports

60

Norstar report

61

62 Norstar reports

62

Printable line descriptions

63

66 Norstar reports

66

Norstar reports 67

67

Norstar reports 69

69

70 Norstar reports

70

The CDR Client window

72

CDR Group User Administration

73

CDR Pull Client

74

Starting the CDR Pull Client

75

Configuring the BCM List file

76

CDR Pull Client 77

77

Scheduling a Pull Transfer

78

CDR Pull Client 79

79

80 CDR Pull Client

80

Glossary

81

82 Glossary

82

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