Avaya 2420 Digital Telephone User's Guide

2420 Digital Telephone User’s GuideRelease 4555-250-701Issue 3November 2004

10 2420 Digital Telephone User’s Guide Safety InformationYour 2420 telephone is manufactured according to industry standards for quality and safety as

2420 Telephone ComponentsIssue 3 November 2004 11 The following items correspond to the numbers in Figure 1.Table 1: The 2420 Telephone Components1) C

12 2420 Digital Telephone User’s Guide 2420 Telephone User ChecklistThe remainder of this guide contains procedures for using specific screens, featur

The Home ScreenIssue 3 November 2004 13 The Home ScreenThe Home screen consists of three pages and displays● the available call appearance/feature but

14 2420 Digital Telephone User’s Guide Figure 2: Sample Home Screen - Page 1Navigating in the Home Screen Pagesa 206 : Timerb 206 : Abr Programc 206 :

The Home ScreenIssue 3 November 2004 15 Call Appearance and Call Identification DisplaysBy default, the 2420 telephone has eight call appearance/featu

16 2420 Digital Telephone User’s Guide Status IconsThe icons displayed on the call appearance/feature buttons of your 2420 telephone are explained in

Call-Handling FeaturesIssue 3 November 2004 17 In addition, the following icons are displayed in certain feature-specific applications.Call-Handling F

18 2420 Digital Telephone User’s Guide Make a callYou can make calls manually or automatically from the 2420 telephone.To make a call manually1. Go of

Call-Handling FeaturesIssue 3 November 2004 19 To return to the held callPress the call appearance button of the held call.Note:Note: Your system mana

Copyright 2004, Avaya Inc.All Rights ReservedNoticeEvery effort was made to ensure that the information in this document was complete and accurate at

20 2420 Digital Telephone User’s Guide To change from the handset to the speakerphone1. Press .2. Hang up the handset.To end a speakerphone callPress

Call-Handling FeaturesIssue 3 November 2004 21 Note:Note: Your system manager might have administered the Transfer-on-Hang-up feature. In this case, y

22 2420 Digital Telephone User’s Guide Getting MessagesMessageYour Message lamp turns on when a caller has left a message for you. Press to retrieve

The Speed Dial ScreenIssue 3 November 2004 23 Figure 3: Sample Speed Dial ScreenFrom the Speed Dial screen, you can also● add entries● delete entries●

24 2420 Digital Telephone User’s Guide Working in the Speed Dial ScreenNote:Note: When you manage your speed dial entries, the softkeys displayed at t

Managing Your Speed Dial ListIssue 3 November 2004 25 Managing Your Speed Dial ListUsing the Speed Dial screen, you can store up to 104 speed dial ent

26 2420 Digital Telephone User’s Guide Entering CharactersWhenever you press a key on the dialpad, the alphabetic character associated with the key ap

Managing Your Speed Dial ListIssue 3 November 2004 27 2. Press the Add softkey. The Edit Name screen appears with the Name field underscored.Note:Note

28 2420 Digital Telephone User’s Guide To edit stored speed dial entries1. From the Home screen, press the SpDial softkey.The Speed Dial screen appear

The Call Log ScreensIssue 3 November 2004 29 Deleting Speed Dial EntriesYou can delete any of the speed dial entries saved in your personal 2420 telep

Electromagnetic Compatibility (EMC) StandardsThis product complies with and conforms to the following international EMC standards and all relevant nat

30 2420 Digital Telephone User’s Guide The Call Log Summary ScreenThe Call Log Summary screen, which is accessed by pressing the Log softkey on the Ho

The Call Log ScreensIssue 3 November 2004 31 Figure 5: Sample Call Log Summary Screen with Second Set of Softkeys When you select a call type, an arro

32 2420 Digital Telephone User’s Guide Working in the Call Log Summary ScreenWorking in the Call Log Summary ScreenTo PressView information about a sp

The Call Log ScreensIssue 3 November 2004 33 Call Log Detail ScreenThe Call Log Detail screen, which is accessed from the Call Log Summary screen, all

34 2420 Digital Telephone User’s Guide Working in the Call Log Detail ScreenWorking in the Call Log Detail ScreenTo PressMake a call to the entry disp

Using the Call LogIssue 3 November 2004 35 Using the Call LogThe Call Log feature is factory set to record answered, unanswered (missed), and outgoing

36 2420 Digital Telephone User’s Guide Saving a Call Log Entry to Your Speed Dial ListTo save an entry in the Call Log to your Speed Dial List1. From

The Label Action ScreenIssue 3 November 2004 37 3. When you locate an entry you want to delete, press the button that corresponds to the entry.The Cal

38 2420 Digital Telephone User’s Guide Figure 7: Label Action ScreenWorking in the Label Action ScreenNote:Note: When you manage the labels of your ca

Managing Your Call Appearance/ Feature Button LabelsIssue 3 November 2004 39 Managing Your Call Appearance/Feature Button LabelsUsing the Label Action

40 2420 Digital Telephone User’s Guide 4. Using the dialpad, edit the label. You can enter up to 13 characters. By default, the first letter you enter

Managing Your Call Appearance/ Feature Button LabelsIssue 3 November 2004 41 4. Perform one of the following steps:● To return to the Label Action scr

42 2420 Digital Telephone User’s Guide The Options ScreenThe Options screen, which you access by pressing the Option softkey at the Home screen, allow

Selecting Personalized OptionsIssue 3 November 2004 43 Working in the Options ScreenNote:Note: If you press , a second screen appears. Use this scree

44 2420 Digital Telephone User’s Guide 3. Press the Ring Pattern feature button. The Select Ring Pattern screen with the current ring pattern appears.

Selecting Personalized OptionsIssue 3 November 2004 45 5. Perform one of the following steps:● If you want to save the setting you just selected, pres

46 2420 Digital Telephone User’s Guide Display ContrastThe Contrast option on the Options screen allows you to choose a contrast level for your teleph

Selecting Personalized OptionsIssue 3 November 2004 47 To specify the call types that you want to appear in the Call Log1. From the Home screen, press

48 2420 Digital Telephone User’s Guide 4. Perform one of the following steps:● If you want to save the setting you just selected, press the Save softk

Selecting Personalized OptionsIssue 3 November 2004 49 To erase personalized settings1. From the Home screen, press the Option softkey.The Options scr

Issue 3 November 2004 5Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 2420 Digital Telephone User’s Guide 3. Press the Yes/No softkey or feature button 6 to indicate whether you want Stay in Speed Dial enabled.4. Perf

Selecting Personalized OptionsIssue 3 November 2004 51 LanguageWhen the 2420 telephone is first installed, it is set to display screen text in English

52 2420 Digital Telephone User’s Guide Using Selected Voice FeaturesThe following features are available only if your system manager has administered

Using Selected Voice FeaturesIssue 3 November 2004 53 3. Press the # key to save the entry.4. Press another Abbreviated Dialing button to program.Note

54 2420 Digital Telephone User’s Guide To park a call at your extension (for retrieval at any extension) when a Call Park button is not administered1.

Using Selected Voice FeaturesIssue 3 November 2004 55 Leave Word CallingThe Leave Word Calling (LWC) feature leaves a message for a person at another

56 2420 Digital Telephone User’s Guide Send All CallsThe Send All Calls feature temporarily sends all your calls to your voice mail system or to anoth

Using Selected Voice FeaturesIssue 3 November 2004 57 To make an important announcement such as an incoming call to someone at another extension busy

58 2420 Digital Telephone User’s Guide Using Display FeaturesThe following features are available only if your system manager administered them as fea

Using Display FeaturesIssue 3 November 2004 59 4. To search for a new name, press the button, and repeat Steps 2 and 3.5. When you are ready to exit

Contents6 2420 Digital Telephone User’s GuideSaving a Call Log Entry to Your Speed Dial List . . . . . . . . . . . . . . . . . . .

60 2420 Digital Telephone User’s Guide Tones and Their MeaningNote:Note: The following tables describe the defaults for each ringing and feedback tone

Tones and Their MeaningIssue 3 November 2004 61 coverage One short burst of tone. This tone indicates that the system sent your call to another extens

62 2420 Digital Telephone User’s Guide

Issue 3 November 2004 63 IndexIndexNumerical200A Module Analog (U.S.) Adjunct Interface . . . . . 9201A Module Recorder Interface . . . . .

64 2420 Digital Telephone User’s Guide IndexFfeature . . . . . . . . . . . . . . . . . . . . 22, 54feedback tones . . . .

Issue 3 November 2004 65 IndexSpeed Dial List . . . . . . . . . . . . . . . . 25, 29adding entries . . . . . . . . . . .

66 2420 Digital Telephone User’s Guide Index

Issue 3 November 2004 7 OverviewThe 2420 Digital Telephone is a multiline digital telephone for use with an Avaya call processing system. The 2420 tel

8 2420 Digital Telephone User’s Guide Support for Call Center UsersTo meet the needs of call center users, the 2420 telephone offers the following fea

OverviewIssue 3 November 2004 9 Base Units- M12LUCM Modular Base UnitAdapter Cord- HIC-1 “H-top” Headset Adapter CordCordless Headpiece/Base Unit- LKA