Avaya IP Office User Manual Page 9

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Voicemail Pro Installation Page 9
EN-S Issue 01b (20 June 2011)IP Office
Voicemail Pro:
1.1 Supported Languages
By default the prompts installed match the installer language selection plus English. If other languages are required they
need to be selected by doing a custom installation. The installable Voicemail Pro prompts are listed in the table below. The
availability of a language in voicemail does not necessarily indicate support for IP Office in a country that uses that
language.
Language
WAV
Folder
Fallback Selection
TTS 5.0
Brazilian Portuguese
ptb
> pt > en.
Chinese (Cantonese)
zzh
> en > enu.
Chinese (Madarin)
ch
> en > enu.
Danish
da
> en.
Dutch
nl
> en.
English UK
en
en.
English US
enu
> en.
Finnish
fi
> en.
French
fr
> frc > en.
French Canadian
frc
> fr > enu > en.
German
de
> en.
Greek
el
> en.
Hungarian
hu
> en.
Italian
it
> en.
Korean:
ko
> en.
Latin Spanish
eso
> es > enu > en.
Norwegian
no
> en.
Polish
pl
> en.
Portuguese
pt
> ptb > en.
Russian
ru
> en.
Spanish
es
> eso > en.
Swedish
sv
> en.
When the IP Office routes a call to the voicemail server it indicates the locale for which matching prompts should be
provided if available. Within the IP Office configuration, a locale is always set for the system. However differing locales can
be set for each user, incoming call route and for short codes in addition to the default system locale.
The locale sent to the voicemail server by the IP Office is determined as follows:
Locale Source
Short Code Locale
System Locale
Incoming Call Route Locale
User Locale
If the prompts matching the IP Office locale are not available, the voicemail server will provide prompts from a fallback
language if available. The table of languages above lists the order of fallback selection.
If required, the language provided by a voicemail call flow can be changed using a Select System Prompt
Language action.
TTY Teletype Prompts
TTY (Teletype (Textphone)) is included in the list of installable languages. TTY is a text-based system that is used to
provide services to users with impaired hearing.
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