Avaya Mobile Communication 3100 User Manual download pdf (Page 30)

30 Troubleshooting client log in problems

This procedure captures the information required for analysis of the

problem.

Figure 3

Procedure Steps

Step Action

1 Configure a client to use HTTP instead of HTTPS.

Using HTTP means the packets are not encrypted, and removes

the use of certificates.

2 Reproduce the problem.

3 If the problem does not reproduce, you need to check the

certificates.

4 If the problem reproduces, start the packet capture.

5 Reproduce the problem.

6 Stop the packet capture.

Attention: Keep the packet traces as small as possible,

especially in a busy system.

7 Capture the logs.

You capture the logs now so that you have complete information,

in case you need to involve Nortel.

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Troubleshooting

NN42030-700 01.03 Standard

9 June 2009

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Avaya Mobile Communication 3100 User Manual Page 30