Avaya Business Communications Manager - InTouch User's Guide

BCMBusiness Communications ManagerDocument Status: StandardDocument Version: 01.02Document Number: NN40170-102Date: November 2009InTouch User Guide

10 Chapter 1 Getting startedNN40170-102Figure 2 InTouch Tool barTable 2 InTouch tool bar propertiesVariable DescriptionCall Call the contact

Chapter 1 Getting started 11InTouch User GuideContext sensitive menus.In various parts of the InTouch operation you can right click to display InTouc

12 Chapter 1 Getting startedNN40170-102Contact entry context menuEach contact entry (a phone number, email address, Skype or MSN identity) can be

Chapter 1 Getting started 13InTouch User GuideFigure 7 Email entryFigure 8 Phone number entryFigure 9 Cell phone entryFigure 10 Missed call c

14 Chapter 1 Getting startedNN40170-102Figure 11 Active call popup displayYou can answer or end a telephone or Skype call, send an email, MSN,

15InTouch User GuideChapter 2Configuring contactsInitially, no contacts appear in the InTouch contacts list, and will not automatically include contac

16 Chapter 2 Configuring contactsNN40170-102To add a contact to your InTouch contact list1 From the InTouch panel, click Add Contacts. The Add Co

Chapter 2 Configuring contacts 17InTouch User Guide3 In the search field, enter the name, user name, or other contact information to search your exis

18 Chapter 2 Configuring contactsNN40170-102To search for a contact in your contact list1 Enter the contact information for the contact you want

Chapter 2 Configuring contacts 19InTouch User GuideTo rename a merged contact1 Search for the duplicated entry using the Search box.2 Select the cont

Copyright © 2009 Nortel Networks, All Rights ReservedThe information in this document is subject to change without notice. The statements, configurati

20 Chapter 2 Configuring contactsNN40170-102To edit an Outlook contact from your InTouch contact list1 From the InTouch contacts list, right-clic

21InTouch User GuideChapter 3Viewing contact presencesUsing InTouch, you can see the current availability of your contacts, depending on the contact t

22 Chapter 3 Viewing contact presencesNN40170-102The Outlook and BCM Presence states are then combined into one indicator as follows:To monitor a

Chapter 3 Viewing contact presences 23InTouch User GuideSkype related presence in MSNShould a MSN account (who is represented in the current InTouch

24 Chapter 3 Viewing contact presencesNN40170-102

25InTouch User GuideChapter 4Using InTouch featuresThis chapter describes how to use the various features available through InTouch. • Email features

26 Chapter 4 Using InTouch featuresNN40170-102To schedule a call back1 From the call screen pop up, click Call Back. The Call Back screen appears

Chapter 4 Using InTouch features 27InTouch User GuideCall window errorsShould any call handling function fail, a message is displayed to the user. Th

28 Chapter 4 Using InTouch featuresNN40170-102Editing the phone number dialing behaviorYou can edit the phone number dialing behavior to overcome

Chapter 4 Using InTouch features 29InTouch User GuideA right click on a missed call entry will reveal other data known about the caller, for example,

Contents 3InTouch User GuideContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 4 Using InTouch featuresNN40170-102Set Forward TargetsThe Forward Targets screen allows you to configure Call Forward targets. The na

Chapter 4 Using InTouch features 31InTouch User GuideFigure 13 Forward Targets screenYou can add up to 49 forward targets. InTouch does not validat

32 Chapter 4 Using InTouch featuresNN40170-102

4 ContentsNN40170-102

5InTouch User GuideChapter 1Getting startedThis section contains information on the following topics:• “About InTouch” on page 5• “Minimum requirement

6 Chapter 1 Getting startedNN40170-102BCM:• BCM 50 Release 5.0• BCM 450 Release 5.0Windows Installer:• Windows Installer 3.1Client PC Hardware re

Chapter 1 Getting started 7InTouch User Guide• The tool bar display.• Context (right-click or popup) menus.• The Add Contacts dialog, used to add con

8 Chapter 1 Getting startedNN40170-102Figure 1 InTouch PanelTable 1 InTouch panel propertiesVariable or field name DescriptionSearch Enter a

Chapter 1 Getting started 9InTouch User GuideInTouch tool bar displayInTouch incorporates a number of Outlook toolbars. Toolbars are visible on the m