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Avaya Communication Server 1000 IP Phone 2002 Call Center manuals

Owner’s manuals and user’s guides for IP phones Avaya Communication Server 1000 IP Phone 2002 Call Center.
We providing 1 pdf manuals Avaya Communication Server 1000 IP Phone 2002 Call Center for download free by document types: User's Guide


Avaya Communication Server 1000 IP Phone 2002 Call Center User's Guide (48 pages)


Brand: Avaya | Category: IP phones | Size: 0.46 MB |

 

Table of contents

IP Phone 2002

1

Title page

1

Revision history

3

Contents

5

About the Phone

10

Telephone display

14

Figure 3: IP Phone LCD screen

15

Agent and Supervisor features

16

Queue Assignments

17

Using Default Login

20

Logging out an Agent

21

Agent features

22

Using Force Call

23

Using Activity code

24

Using Emergency

25

Using Not Ready

25

Using Record On Demand key

30

Using the Agent key

33

Using Answer Emergency

33

Using Call Agent

34

Using Interflow

34

Using Night Service

35

Observing a call

36

Accessories

37

Terms you should know

41




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