Avaya BCM 2.5 Call Detail Recording System User's Guide

Part No. P0911648 02Business Communications Manager 2.5Call Detail Recording System Administration GuideReturnto Menu

10 FiguresP0911648 02

Tables 11Call Detail Recording System Administration GuideTablesTable 1 Summary window parameters . . . . . . . . . . . . . . . . . . . . . . . . . .

12 TablesP0911648 02

13Call Detail Recording System Administration GuidePrefaceYour Business Communications Manager telephone system has many features that you can customi

14 Preface P0911648 02AcronymsThis guide uses the following acronyms:italic text Indicates new terms and book titles. Example: Business Communications

Preface 15Call Detail Recording System Administration GuideRelated publicationsFor more information about using Business Communications Manager, refer

16 Preface P0911648 02

17Call Detail Recording System Administration GuideChapter 1IntroductionThe Nortel Networks Business Communications Manager Call Detail Recording is a

18 Chapter 1 Introduction P0911648 02Your role as System AdministratorAs System Administrator, you perform the initial and ongoing administration task

19Call Detail Recording System Administration GuideChapter 2Configuring Call Detail RecordingCall Detail Recording uses configuration parameters to sp

2P0911648 02Copyright © 2001 Nortel NetworksAll rights reserved. February 13, 2001.The information in this document is subject to change without noti

20 Chapter 2 Configuring Call Detail Recording P0911648 02Figure 1 The Comprehensive window2 On the navigation tree click the Business Communication

Chapter 2 Configuring Call Detail Recording 21Call Detail Recording System Administration GuideFigure 2 The Summary window Table 1 shows the paramet

22 Chapter 2 Configuring Call Detail Recording P0911648 02The Call Detail Recording keys From the Services folder, click the Call Detail Recording key

Chapter 2 Configuring Call Detail Recording 23Call Detail Recording System Administration GuideReport formats and typesCall Detail Recording generates

24 Chapter 2 Configuring Call Detail Recording P0911648 02To assign or change Report Parameters:1 Click the Report Parameters key. The Report Paramete

Chapter 2 Configuring Call Detail Recording 25Call Detail Recording System Administration GuideReport FilterThe Report Filter option allows you to spe

26 Chapter 2 Configuring Call Detail Recording P0911648 021 Click the Report Parameters key. The Report Parameters window opens.2 In the Report Filter

Chapter 2 Configuring Call Detail Recording 27Call Detail Recording System Administration GuideUsing Account CodesYou can associate Account Codes with

28 Chapter 2 Configuring Call Detail Recording P0911648 02Date FormatThe Date Format includes the day, month and year. There are three date formats. S

Chapter 2 Configuring Call Detail Recording 29Call Detail Recording System Administration GuideThe Header Format default is Line/Destination. This par

Contents 3Call Detail Recording System Administration GuideContentsFigures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 2 Configuring Call Detail Recording P0911648 02Clip File ScheduleBy default, the Business Communications Manager server clips the data file

Chapter 2 Configuring Call Detail Recording 31Call Detail Recording System Administration Guide• Call Filter Duration• Hospitality RecordClick on the

32 Chapter 2 Configuring Call Detail Recording P0911648 02Long CLID SupportCall Detail Recording supports long CLID digit reporting. The Long CLID Sup

Chapter 2 Configuring Call Detail Recording 33Call Detail Recording System Administration Guide8 In the Hospitality Record box, select Enable or Disab

34 Chapter 2 Configuring Call Detail Recording P0911648 022 In the Prefix 1 list box, enter the prefix number.3 In the Prefix 2 through Prefix 8 list

Chapter 2 Configuring Call Detail Recording 35Call Detail Recording System Administration GuideSuppress Length SettingsYou can have a maximum of five

36 Chapter 2 Configuring Call Detail Recording P0911648 02Table 6 shows the parameter you can configure using the Configuration reminder window. Refer

Chapter 2 Configuring Call Detail Recording 37Call Detail Recording System Administration Guide1 From the Business Communications Manager key, click t

38 Chapter 2 Configuring Call Detail Recording P0911648 02Configuration Clip File The current file log is not accessible when Call Detail Recording Se

39Call Detail Recording System Administration GuideChapter 3Call Detail Recording ReportsSL-1 reportsUse the SL-1 report when the you are supplying th

4 ContentsP0911648 02Disk Space limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30The Market Para

40 Chapter 3 Call Detail Recording ReportsP0911648 02SL-1 report optionsCall Detail Recording generates the SL-1 report options using letter codes, as

Chapter3Call Detail Recording Reports41Call Detail Recording System Administration GuideThe I (Initialization) report option contains only the report

42 Chapter 3 Call Detail Recording ReportsP0911648 02Figure 16 Sample conference callSL-1 CLID reportsThe SL-1 CLID report consists of two lines. Th

Chapter3Call Detail Recording Reports43Call Detail Recording System Administration GuideFigure 20 Sample target line transferSpecial station set num

44 Chapter 3 Call Detail Recording ReportsP0911648 02Figure 23 Sample end of call with pulse chargesFigure 24 shows an example of end of call with z

Chapter3Call Detail Recording Reports45Call Detail Recording System Administration GuideFigure 26 Sample outgoing callFigure 27 shows an example of

46 Chapter 3 Call Detail Recording ReportsP0911648 02The third Call Information line is the call type indicating when the call is a long distance call

Chapter3Call Detail Recording Reports47Call Detail Recording System Administration GuideFigure 31 Sample call with partial CLIDNorstar Real Time rep

48 Chapter 3 Call Detail Recording ReportsP0911648 02Figure 32 Sample call with DNISFigure 33 shows an example of a transferred call. Refer to “Samp

Chapter3Call Detail Recording Reports49Call Detail Recording System Administration GuideFigure 34 Sample call with Standard, CLID and Real Time info

Contents 5Call Detail Recording System Administration GuideBusy reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter 3 Call Detail Recording ReportsP0911648 02Figure 35 Sample room status vacantFigure 36 shows an example of a Standard Hospitality record

Chapter3Call Detail Recording Reports51Call Detail Recording System Administration GuideDirect Inward Dial (DID) busyA call rings busy when the digita

52 Chapter 3 Call Detail Recording ReportsP0911648 02PRI Call-by-call serviceWhen the ISDN Primary Rate Interface (PRI) trunk is installed in the Busi

Chapter3Call Detail Recording Reports53Call Detail Recording System Administration GuideDialed number identification serviceCertain trunk types suppor

54 Chapter 3 Call Detail Recording ReportsP0911648 02External call forwardExternal call forward occurs when an extension is configured to externally f

Chapter3Call Detail Recording Reports55Call Detail Recording System Administration GuideFigure 48 Sample internal call with external call forwardNor

56 Chapter 3 Call Detail Recording ReportsP0911648 02Figure 49 Standard and CLID report formatsFigure 50 shows an example of the lines available for

Chapter3Call Detail Recording Reports57Call Detail Recording System Administration GuideFigure 50 Real Time record formatNorstar Standard and CLID r

58 Chapter 3 Call Detail Recording ReportsP0911648 02Figure 52 Sample restart lineFigure 53 shows an example of the line following the header line (

Chapter3Call Detail Recording Reports59Call Detail Recording System Administration GuideFigure 58 Sample conference start and end linesFigure 59 sho

6 ContentsP0911648 02

60 Chapter 3 Call Detail Recording ReportsP0911648 02Figure 64 Sample account code lineFigure 65 is an example of the line indicating when a passwor

Chapter3Call Detail Recording Reports61Call Detail Recording System Administration GuideFigure 69 Sample room statusFigure 70 shows an example of th

62 Chapter 3 Call Detail Recording ReportsP0911648 02The CLID name or DNIS information field shows the name. The name is a maximum of 15 characters. I

Chapter3Call Detail Recording Reports63Call Detail Recording System Administration GuideFigure 74 Sample room status fullAdvice of charges at end of

64 Chapter 3 Call Detail Recording ReportsP0911648 02Figure 79 Sample charges not available-------- 07/19/00 16:26:13 LINE = 0181 LINE = 285

65Call Detail Recording System Administration GuideChapter 4Install CDRClient ApplicationThe CDRClient application allows you to administer remotely t

66 Chapter 4 Install CDRClient ApplicationP0911648 02Figure 80 CDRClient windowTo use CDRClient:1 Type the server name to connect to the Business Co

Chapter 4 Install CDRClient Application 67Call Detail Recording System Administration GuideCall Detail Recording Record SecurityThe records from Call

68 Chapter 4 Install CDRClient ApplicationP0911648 02CDR User ManagementUnder User Management you can:• create a new user profile• modify user privile

Chapter 4 Install CDRClient Application 69Call Detail Recording System Administration Guide3 Click on the user name.4 From the Configuration menu, cho

Figures 7Call Detail Recording System Administration GuideFiguresFigure 1 The Comprehensive window . . . . . . . . . . . . . . . . . . . . . . . . .

70 Chapter 4 Install CDRClient ApplicationP0911648 02Figure 83 Domain User Group Profile window4 Enter the domain and user name, and assign privileg

Chapter 4 Install CDRClient Application 71Call Detail Recording System Administration GuideThe configuration differs for a peer-to-peer network. In th

72 Chapter 4 Install CDRClient ApplicationP0911648 02

73Call Detail Recording System Administration GuideGlossaryThis Glossary provides terms used in the Business Communications Manager Call Detail Record

74 GlossaryP0911648 02External Call ForwardA Business Communications Manager telephone is configured to forward calls to destinations external to the

Call Detail Recording System Administration Guide75IndexNumbers911 13AAccess Bin Settings and Suppress Length Settingsaccessing 34Account Bin Settings

76 IndexP0911648 02See Special station set numbers 43, 49Physical linesNorstar 50SL-1 42Prefix Bin Settingsaccessing 33Primary Rate Interface 52Printa

8 FiguresP0911648 02Figure 40 Sample busy call with DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Figure 41 Sample bu

Figures 9Call Detail Recording System Administration GuideFigure 82 Property Sheet window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .