Avaya CallPilot Message Networking User Manual

Part No. N0008713 01.1Sept 2006CallPilotMessage NetworkingSet Up and Operation Guide

10 Chapter 1 About CallPilot Message NetworkingN0008713 01.1Ways of sending network messagesWith Message Networking subscribers can send network m

Chapter 1 About CallPilot Message Networking 11CallPilot Message Networking Set Up and Operation GuideAssigning Message Networking to subscribersY

12 Chapter 1 About CallPilot Message NetworkingN0008713 01.1APAC (Asia Pacific)Technical SupportTelephone:+61 388664627Fax:+61 388664644email:asia

13CallPilot Message Networking Set Up and Operation GuideChapter 2Setting up Digital NetworkingSetting the Digital Networking propertiesSetting up Net

14 Chapter 2 Setting up Digital NetworkingN0008713 01.1To set the Digital Networking properties1 Start CallPilot Manager.2 Click the Networking he

Chapter 2 Setting up Digital Networking 15CallPilot Message Networking Set Up and Operation GuideConfiguring your system network propertiesConfigu

16 Chapter 2 Setting up Digital NetworkingN0008713 01.1If DNS is not available you must do one of the following:• If your digital network contains

Chapter 2 Setting up Digital Networking 17CallPilot Message Networking Set Up and Operation GuideEnsuring no DNS servers are configured on your Bu

18 Chapter 2 Setting up Digital NetworkingN0008713 01.1Entering a Host Name on the Business Communications Manager systemThe host name is the syst

Chapter 2 Setting up Digital Networking 19CallPilot Message Networking Set Up and Operation GuideConfiguring CallPilot 100/150 to use domain names

2N0008713 01.1CallPilot Message Networking Set Up and Operation GuideCopyright © 2004 Nortel NetworksAll rights reserved. 2004.The information in this

20 Chapter 2 Setting up Digital NetworkingN0008713 01.1Configuring DNS on CallPilot 100/1501 Start CallPilot Manager.2 Click the Configuration hea

Chapter 2 Setting up Digital Networking 21CallPilot Message Networking Set Up and Operation GuideCreating and installing hosts files on CallPilot

22 Chapter 2 Setting up Digital NetworkingN0008713 01.18 In the Primary DNS box enter your CallPilot’s IP address.9 Click the Submit button.10 You

23CallPilot Message Networking Set Up and Operation GuideChapter 3Setting up AMISSetting up AMISAMIS provides your site with network voice messaging f

24 Chapter 3 Setting up AMISN0008713 01.1To set up AMIS networking properties1 Start CallPilot Manager.2 Click the Networking heading.3 Click the

Chapter 3 Setting up AMIS 25CallPilot Message Networking Set Up and Operation Guide7 In the Telephone Number box type the system phone number of y

26 Chapter 3 Setting up AMISN0008713 01.1About Call BlockingAfter you create AMIS sites you can set up call blocking. Call Blocking establishes ti

Chapter 3 Setting up AMIS 27CallPilot Message Networking Set Up and Operation GuideSetting up Call Blocking timesSet AMIS call blocking periods to

28 Chapter 3 Setting up AMISN0008713 01.16 In the To box type the time of day call blocking ends and select AM or PM.Any single-digit hour or minu

Chapter 3 Setting up AMIS 29CallPilot Message Networking Set Up and Operation GuideAbout Dialing TranslationThere are situations when CallPilot ge

3CallPilot Message Networking Set Up and Operation GuideContentsChapter 1About CallPilot Message Networking. . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 Setting up AMISN0008713 01.1Examples of Dialing Translation TablesThe following tables are examples of Dialing Translation Tables and

Chapter 3 Setting up AMIS 31CallPilot Message Networking Set Up and Operation GuideA Dialing Translation Table from a site with area code 206 near

32 Chapter 3 Setting up AMISN0008713 01.1Setting the Dialing Translation PropertiesAfter you set up the AMIS properties, configure the Dialing Tra

Chapter 3 Setting up AMIS 33CallPilot Message Networking Set Up and Operation Guide4 Set the Dialing Translation Properties.5 Click Submit.Buildin

34 Chapter 3 Setting up AMISN0008713 01.14 Click the Add button.The Dialing Translation Setup page appears.5 In the Input Value box type the input

Chapter 3 Setting up AMIS 35CallPilot Message Networking Set Up and Operation GuideChanging an entry in the Dialing Translation TableAfter you bui

36 Chapter 3 Setting up AMISN0008713 01.1Deleting a Dialing Translation Table entryTo delete an entry in the Dialing Translation Table1 Start Call

Chapter 3 Setting up AMIS 37CallPilot Message Networking Set Up and Operation GuideTesting network message capabilityUse the AMIS Loopback Mailbox

38 Chapter 3 Setting up AMISN0008713 01.1Loopback mailbox numbers You cannot open the Loopback mailbox or perform any mailbox functions from it.If

Chapter 3 Setting up AMIS 39CallPilot Message Networking Set Up and Operation GuideSending a test network messageTo test network message capabilit

4 ContentsN0008713 01.1Building a Dialing Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Reviewi

40 Chapter 3 Setting up AMISN0008713 01.1To send a test network message using the AMIS Loopback mailbox - CallPilotTo determine if Network Messagi

41CallPilot Message Networking Set Up and Operation GuideChapter 4Creating network sitesThe procedures in this chapter are for Digital and AMIS networ

42 Chapter 4 Creating network sitesN0008713 01.1General Networking properties4 Click the Submit button.Enable Network ReceiveLets your site receiv

Chapter 4 Creating network sites 43CallPilot Message Networking Set Up and Operation GuideCreating a network siteBefore local subscribers can send

44 Chapter 4 Creating network sitesN0008713 01.1To create a network site1 Start CallPilot Manager.2 Click the Networking heading.The Site List pag

Chapter 4 Creating network sites 45CallPilot Message Networking Set Up and Operation GuideIf you want to create an AMIS site:• from Site Type sele

46 Chapter 4 Creating network sitesN0008713 01.1Changing the properties of a network siteYou can change properties of a site, except for the Site

Chapter 4 Creating network sites 47CallPilot Message Networking Set Up and Operation GuideRecording a site nameThe recorded site name is a voice r

48 Chapter 4 Creating network sitesN0008713 01.15 In the Connect to box, type the extension number or telephone number you are using to record the

Chapter 4 Creating network sites 49CallPilot Message Networking Set Up and Operation GuideDeleting a siteYou cannot delete a site if it is in use

Contents 5CallPilot Message Networking Set Up and Operation GuideChapter 7Message Networking programming record . . . . . . . . . . . . . . . . . .

50 Chapter 4 Creating network sitesN0008713 01.1Disabling Network MessagingPart of administering Network Messaging is ensuring that the network op

Chapter 4 Creating network sites 51CallPilot Message Networking Set Up and Operation GuideEnabling Broadcast and Group List MessagesNetwork Messag

52 Chapter 4 Creating network sitesN0008713 01.1

53CallPilot Message Networking Set Up and Operation GuideChapter 5Network Delivery MailboxesAbout Network Delivery MailboxesA Network Delivery Mailbox

54 Chapter 5 Network Delivery MailboxesN0008713 01.1About creating Network Delivery MailboxesBefore you create a Network Delivery mailbox you must

Chapter 5 Network Delivery Mailboxes 55CallPilot Message Networking Set Up and Operation GuideCreating a Network Site mailboxUse the “Network Site

56 Chapter 5 Network Delivery MailboxesN0008713 01.17 In the Last Name and First Name boxes type the name of the mailbox.The mailbox name can be t

Chapter 5 Network Delivery Mailboxes 57CallPilot Message Networking Set Up and Operation Guide15 In the Connect to box, type the extension number

58 Chapter 5 Network Delivery MailboxesN0008713 01.1Creating a Network AMIS mailboxUse the “Network AMIS mailbox table” on page 73 to record the d

Chapter 5 Network Delivery Mailboxes 59CallPilot Message Networking Set Up and Operation Guide7 In the Last Name and First Name boxes type the nam

6 ContentsN0008713 01.1

60 Chapter 5 Network Delivery MailboxesN0008713 01.116 Click the Voice button to record a mailbox name.The Mailbox Spoken Name window appears for

Chapter 5 Network Delivery Mailboxes 61CallPilot Message Networking Set Up and Operation GuideChanging Network Delivery Mailbox parametersYou can

62 Chapter 5 Network Delivery MailboxesN0008713 01.1Deleting a Network Delivery MailboxYou can delete a Network Delivery Mailbox at any time. Afte

63CallPilot Message Networking Set Up and Operation GuideChapter 6Troubleshooting Non Delivery Notification messagesThis chapter describes some proble

64 Chapter 6 Troubleshooting Non Delivery Notification messagesN0008713 01.1A protocol error occurred while delivering the messageFor AMIS, this e

Chapter 6 Troubleshooting Non Delivery Notification messages 65CallPilot Message Networking Set Up and Operation GuideA connection to the remote s

66 Chapter 6 Troubleshooting Non Delivery Notification messagesN0008713 01.1The destination site mailbox does not existThis error can occur if:• t

Chapter 6 Troubleshooting Non Delivery Notification messages 67CallPilot Message Networking Set Up and Operation GuideSolution:• Ensure that the c

68 Chapter 6 Troubleshooting Non Delivery Notification messagesN0008713 01.1• an outside line is not available• a protocol error occurs during tra

69CallPilot Message Networking Set Up and Operation GuideChapter 7Message Networking programming recordGeneral Networking PropertiesDigital Networking

7CallPilot Message Networking Set Up and Operation GuideChapter 1About CallPilot Message NetworkingThis guide leads a System Administrator through set

70 Chapter 7 Message Networking programming recordN0008713 01.1AMIS site tableUse this table to record the properties for the AMIS sites you creat

Chapter 7 Message Networking programming record 71CallPilot Message Networking Set Up and Operation GuideCall Blocking periods tableUse this table

72 Chapter 7 Message Networking programming recordN0008713 01.1Network Site Mailbox tableUse this table to record the details of the Network Site

Chapter 7 Message Networking programming record 73CallPilot Message Networking Set Up and Operation GuideNetwork AMIS mailbox tableUse this table

74 Chapter 7 Message Networking programming recordN0008713 01.1

75CallPilot Message Networking Set Up and Operation GuideGlossaryAdministrationThe tasks involved in maintaining CallPilot mailboxes, greetings and se

76 GlossaryN0008713 01.1Direct AddressingThe ability to send a message directly to a remote site by specifying the line, pool or route number, ph

Glossary 77CallPilot Message Networking Set Up and Operation GuideLoopback mailboxThe mailbox you use to test whether a site can transmit and rec

78 GlossaryN0008713 01.1Retry intervalThe amount of time the system waits before making another attempt to contact a destination site when a fail

CallPilot Message Networking Set Up and Operation Guide79IndexAAMIS error messages 67AMIS networking propertiesArea code 23Country code 23Intern

8 Chapter 1 About CallPilot Message NetworkingN0008713 01.1Digital and AMIS networkingMessage Networking uses two types of networking:Digital Netw

80 IndexN0008713 01.1NNetwork Access 31Network Broadcast 42Network Delay 42Network Deliver, disabling 50Network Delivery 42Network Delive

Chapter 1 About CallPilot Message Networking 9CallPilot Message Networking Set Up and Operation GuideAbout AMISAudio Messaging Interchange Specifi