Avaya BCM50 User Manual

BCM50 3.0Business Communications ManagerDocument Status:StandardDocument Number: NN40020-600Document Version: 02.03Date: January 2010BCM50 Administrat

10 ContentsNN40020-600NN40020-600Viewing and updating information about the BCM50 main unit . . . . . . . . . . . . . 130Viewing and updating BCM50

100 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600Contact Center access privileges• EM - CONFIG - Administrator Access - Curre

Chapter 6 Managing BCM50 Accounts and Privileges 101BCM50 Administration Guide• EM - CONFIG - Administrator Access - Current User• Web Documentation

102 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600• Web Documentation - Admin Documentation• Web Application Download - Web Do

Chapter 6 Managing BCM50 Accounts and Privileges 103BCM50 Administration Guide• Web Documentation - User Documentation• Web - User ApplicationsRemote

104 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600• EM - ADMIN - System Status - Qos Monitor• EM - ADMIN - System Status - NTP

Chapter 6 Managing BCM50 Accounts and Privileges 105BCM50 Administration Guide• Web Documentation - User Documentation• Web - User ApplicationsAlarm

106 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600• PPP dial in via ISDNISDN dial out access privileges• EM - CONFIG - Adminis

Chapter 6 Managing BCM50 Accounts and Privileges 107BCM50 Administration GuideTelset access securityYou can use the Telset administration interface (

108 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600Telset group access privilegesThere are four set-based group access privileg

Chapter 6 Managing BCM50 Accounts and Privileges 109BCM50 Administration Guide• Primarily, you can block unauthorized access by ensuring that you cha

Contents 11BCM50 Administration GuideQoS Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

110 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600Figure 21 Accounts and Privileges: Current Account panelTable 24 describes

Chapter 6 Managing BCM50 Accounts and Privileges 111BCM50 Administration GuideAccount Management read-only Displays the method used to authenticate t

112 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600View by AccountsThe View by Accounts context panel contains the table that d

Chapter 6 Managing BCM50 Accounts and Privileges 113BCM50 Administration GuideIf you select a user on the Users list, two more panels appear in the l

114 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600View by Account: Remote AccessThe Remote Access panel provides callback sett

Chapter 6 Managing BCM50 Accounts and Privileges 115BCM50 Administration GuideView by Account: HistoryThe History panel provides user account and log

116 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600Table 29 describes each field on this panel.View by GroupsThe View by Groups

Chapter 6 Managing BCM50 Accounts and Privileges 117BCM50 Administration GuideTable 31 describes each field on this panel.Table 31 View by Groups:

118 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600View by Groups: MembersFor a selected group in the Groups table (“View by Gr

Chapter 6 Managing BCM50 Accounts and Privileges 119BCM50 Administration Guide• “Enabling and disabling an account” on page 126• “Enabling and disabl

12 ContentsNN40020-600NN40020-600Diagnostic settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

120 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600To modify a user account1 Select Configuration, Administrator Access, Accoun

Chapter 6 Managing BCM50 Accounts and Privileges 121BCM50 Administration GuideNote: When you set NAT rules for a dial-up user, the NAT rule overrides

122 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600To delete a user account1 Select Configuration, Administrator Access, Accoun

Chapter 6 Managing BCM50 Accounts and Privileges 123BCM50 Administration Guide3 Enter a new password that conforms with the system password policies,

124 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600To modify group privileges1 Select Configuration, Administrator Access, Acco

Chapter 6 Managing BCM50 Accounts and Privileges 125BCM50 Administration GuideRe-enable a locked-out userAs the administrator you can re-enable a loc

126 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600Enabling and disabling an accountAs the administrator, you can enable or dis

Chapter 6 Managing BCM50 Accounts and Privileges 127BCM50 Administration GuideEnabling and disabling exclusive accessAs the administrator, you can en

128 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600

129BCM50 Administration GuideChapter 7Using the BCM50 Hardware InventoryThis chapter describes how to use the BCM50 Hardware Inventory. The Hardware I

Contents 13BCM50 Administration GuideObtaining software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

130 Chapter 7 Using the BCM50 Hardware InventoryNN40020-600NN40020-600Viewing and updating information about the BCM50 systemYou can view and update c

Chapter 7 Using the BCM50 Hardware Inventory 131BCM50 Administration GuideFigure 23 Hardware InventoryViewing and updating BCM50 system expansion in

132 Chapter 7 Using the BCM50 Hardware InventoryNN40020-600NN40020-600To view or update BCM50 system expansion information1 In the BCM Element Manager

Chapter 7 Using the BCM50 Hardware Inventory 133BCM50 Administration GuideTo view or update other information about the BCM50 main unit1 In the BCM50

134 Chapter 7 Using the BCM50 Hardware InventoryNN40020-600NN40020-600Figure 24 Hardware Inventory Devices tabTo view information about attached dev

Chapter 7 Using the BCM50 Hardware Inventory 135BCM50 Administration GuideTable 37 lists the fields displayed in the Additional Information tab. Items

136 Chapter 7 Using the BCM50 Hardware InventoryNN40020-600NN40020-600Figure 25 Hardware Inventory Additional Information tabTo view additional info

137BCM50 Administration GuideChapter 8Managing BCM50 with SNMPSNMP (Simple Network Management Protocol) is a set of protocols for managing complex net

138 Chapter 8 Managing BCM50 with SNMPNN40020-600NN40020-600BCM50 supports read-only SNMP requests, even for SNMP variables that display as read-write

Chapter 8 Managing BCM50 with SNMP 139BCM50 Administration Guide• Server IP address: The BCM50 LAN IP address. This rule means that all TCP/IP traffic

14 ContentsNN40020-600NN40020-600

140 Chapter 8 Managing BCM50 with SNMPNN40020-600NN40020-600You can create a list of SNMP managers who are permitted to query the BCM50 system by spec

Chapter 8 Managing BCM50 with SNMP 141BCM50 Administration Guide5 Configure SNMP settings.The following combinations of SNMP versions are allowed:— Op

142 Chapter 8 Managing BCM50 with SNMPNN40020-600NN40020-6005 Configure the manager list attributes.6 Click the OK button.To delete an SNMP manager1 C

Chapter 8 Managing BCM50 with SNMP 143BCM50 Administration GuideYou can define the value of a community string, as well as the type of access. You can

144 Chapter 8 Managing BCM50 with SNMPNN40020-600NN40020-600Configuring service access pointsService access points are associated with the enhanced se

Chapter 8 Managing BCM50 with SNMP 145BCM50 Administration Guide6 Click the OK button. The service access point is added to the Service Access Point t

146 Chapter 8 Managing BCM50 with SNMPNN40020-600NN40020-600• the community string (for SNMP v1 and v2C only)• the user name (for SNMP v3 only)For inf

Chapter 8 Managing BCM50 with SNMP 147BCM50 Administration GuideViewing and modifying SNMP trap destinationsOnce you have configured SNMP settings, yo

148 Chapter 8 Managing BCM50 with SNMPNN40020-600NN40020-600Auto-SNMP dial-outThe auto-SNMP dial-out service allows you to use an analog modem or ISDN

149BCM50 Administration GuideChapter 9Using the BCM50 Fault Management SystemThis chapter contains information about managing alarms generated by the

15BCM50 Administration GuideChapter 1Getting started with BCM50This section contains information on the following topics:• “About this guide” on page

150 Chapter 9 Using the BCM50 Fault Management SystemNN40020-600NN40020-600About BCM50 alarmsAlarms are generated by software components that are runn

Chapter 9 Using the BCM50 Fault Management System 151BCM50 Administration GuideAlarms and log filesAll alarms that appear in the BCM50 Element Manager

152 Chapter 9 Using the BCM50 Fault Management SystemNN40020-600NN40020-600Administering alarmsAlarm information can be delivered to you by any of the

Chapter 9 Using the BCM50 Fault Management System 153BCM50 Administration GuideYou can acknowledge an alarm to indicate that the alarm has been taken

154 Chapter 9 Using the BCM50 Fault Management SystemNN40020-600NN40020-600Clearing the alarm logTo clear the alarm log1 Click the Administration tab.

Chapter 9 Using the BCM50 Fault Management System 155BCM50 Administration GuideFigure 26 Alarm BannerThe Alarm Banner provides counts of Critical, M

156 Chapter 9 Using the BCM50 Fault Management SystemNN40020-600NN40020-600To include or omit acknowledged alarms in the Alarm BannerSelect or clear t

Chapter 9 Using the BCM50 Fault Management System 157BCM50 Administration GuideFigure 27 Alarm set alarmTo specify the alarm set1 Click the Configur

158 Chapter 9 Using the BCM50 Fault Management SystemNN40020-600NN40020-600Using the BCM50 Element Manager, you can reset the Status LEDs on the front

Chapter 9 Using the BCM50 Fault Management System 159BCM50 Administration Guide• the maximum number of alarms to display in the Alarms Panel (from 50

16 Chapter 1 Getting started with BCM50NN40020-600NN40020-600The tasks described in this guide assume that you are using the Element Manager with full

160 Chapter 9 Using the BCM50 Fault Management SystemNN40020-600NN40020-6004 The Enable Alarm Set column indicates whether the alarm will display on t

161BCM50 Administration GuideChapter 10Using the BCM50 Service Management SystemYou can use the Element Manager to view and administer the services th

162 Chapter 10 Using the BCM50 Service Management SystemNN40020-600NN40020-600BCM_Doorphone Doorphone ServiceBCM_HostProviderAgent Cimom ProviderBCM_I

Chapter 10 Using the BCM50 Service Management System 163BCM50 Administration GuideTo view details about services1 Start the BCM50 Element Manager.2 In

164 Chapter 10 Using the BCM50 Service Management SystemNN40020-600NN40020-600Starting, stopping, and restarting servicesYou can stop any of the servi

165BCM50 Administration GuideChapter 11Monitoring BCM50 System MetricsYou can use the Element Manager to view detailed information about the performan

166 Chapter 11 Monitoring BCM50 System MetricsNN40020-600NN40020-600To configure monitoring mode1 On the Navigation tree, click the Administration tab

Chapter 11 Monitoring BCM50 System Metrics 167BCM50 Administration GuideFigure 28 QoS Monitoring modeTo configure logging attributes1 On the Navigat

168 Chapter 11 Monitoring BCM50 System MetricsNN40020-600NN40020-600To view the QoS monitoring informationThe Mean Opinion Scores table displays the c

Chapter 11 Monitoring BCM50 System Metrics 169BCM50 Administration GuideThe UPS connects and communicates with the BCM50 through USB. Enabling the UPS

Chapter 1 Getting started with BCM50 17BCM50 Administration GuideAudienceThe BCM50 Administration Guide is directed to network administrators responsi

170 Chapter 11 Monitoring BCM50 System MetricsNN40020-600NN40020-600Maximum time difference (s) The maximum time difference that occurred since NTP wa

171BCM50 Administration GuideChapter 12Monitoring BCM50 Telephony MetricsYou can use the Element Manager to view detailed information about the perfor

172 Chapter 12 Monitoring BCM50 Telephony MetricsNN40020-600NN40020-600To enable Activity Reporter Basic1 In the Element Manager, select the Administr

Chapter 12 Monitoring BCM50 Telephony Metrics 173BCM50 Administration GuideFigure 29 Viewing Trunk Module metrics3 Click Start Loopback Test button

174 Chapter 12 Monitoring BCM50 Telephony MetricsNN40020-600NN40020-600Viewing Performance History informationThe Performance History tab displays the

Chapter 12 Monitoring BCM50 Telephony Metrics 175BCM50 Administration GuideTo provision a PRI B-channel1 Choose Administration, Telephony Metrics, Tru

176 Chapter 12 Monitoring BCM50 Telephony MetricsNN40020-600NN40020-600• the number of bipolar violations that occurred in the last minute• any defect

Chapter 12 Monitoring BCM50 Telephony Metrics 177BCM50 Administration Guide4 The Current interval displays the duration of the current 15-minute inter

178 Chapter 12 Monitoring BCM50 Telephony MetricsNN40020-600NN40020-600To check short-term alarms1 Choose Administration, Telephony Metrics, Trunk Mod

Chapter 12 Monitoring BCM50 Telephony Metrics 179BCM50 Administration GuidePRI lines that support call-by-call services have maximum and minimum call

18 Chapter 1 Getting started with BCM50NN40020-600NN40020-600ES Errored SecondsHTTP Hypertext Transfer ProtocolIP Internet ProtocolISDN Integrated Swi

180 Chapter 12 Monitoring BCM50 Telephony MetricsNN40020-600NN40020-600Figure 31 Denied calls detailsTable 56 describes each field on the two CbC me

Chapter 12 Monitoring BCM50 Telephony Metrics 181BCM50 Administration GuideThis section provides the procedure for “To access the Hunt Group metrics”.

182 Chapter 12 Monitoring BCM50 Telephony MetricsNN40020-600NN40020-600PSTN Fallback MetricsWhen trunks are out of service, traffic can be switched to

Chapter 12 Monitoring BCM50 Telephony Metrics 183BCM50 Administration GuideFigure 33 Fallback Metrics panelTable 58 describes each field on the pane

184 Chapter 12 Monitoring BCM50 Telephony MetricsNN40020-600NN40020-600You can use PVQM to configure and report threshold violations for the following

Chapter 12 Monitoring BCM50 Telephony Metrics 185BCM50 Administration GuideFigure 34 PVQM panel2 Configure the threshold value for each PVQM metric.

186 Chapter 12 Monitoring BCM50 Telephony MetricsNN40020-600NN40020-600Table 62 describes the settings.3 Configure the polling interval.PVQM alarmsIf

Chapter 12 Monitoring BCM50 Telephony Metrics 187BCM50 Administration GuideFor a list of the alarms generated by PVQM threshold violations, refer to A

188 Chapter 12 Monitoring BCM50 Telephony MetricsNN40020-600NN40020-600Figure 35 PVQM Metrics panelTable 62 describes each field on the panel.Table

Chapter 12 Monitoring BCM50 Telephony Metrics 189BCM50 Administration GuideActionsReset Metrics Click this button to clear out the metrics table. The

Chapter 1 Getting started with BCM50 19BCM50 Administration GuideSymbols and conventions used in this guideThese symbols are used to highlight critica

190 Chapter 12 Monitoring BCM50 Telephony MetricsNN40020-600NN40020-600

191BCM50 Administration GuideChapter 13BCM50 UtilitiesThis chapter contains information about the utilities that are part of the Element Manager. Thes

192 Chapter 13 BCM50 UtilitiesNN40020-600NN40020-600The following operating systems support BCM Monitor:• Windows Vista (Business, Ultimate, and Enter

Chapter 13 BCM50 Utilities 193BCM50 Administration GuideTo start BCM Monitor without the Element Manager1 Double-click the BCM Monitor shortcut on you

194 Chapter 13 BCM50 UtilitiesNN40020-600NN40020-6005 In the Password field, enter your password.6 Click the Connect button.The BCM Monitor panel open

Chapter 13 BCM50 Utilities 195BCM50 Administration Guide4 Configure the Output Filename attributes.5 In Output Folder field, enter the path of the fol

196 Chapter 13 BCM50 UtilitiesNN40020-600NN40020-6007 Select the BCM Monitor tabs that you want to include in static snapshots in the Tabs Saved in Sn

Chapter 13 BCM50 Utilities 197BCM50 Administration GuideYou can:• specify which information you want to dynamically log• enable or disable automated d

198 Chapter 13 BCM50 UtilitiesNN40020-600NN40020-6007 Select the BCM Monitor tabs that you want to include in dynamic snapshots in the Tabs Saved in S

Chapter 13 BCM50 Utilities 199BCM50 Administration GuideOn the File menu, select Dynamic Snapshot, Start.BCM Monitor starts taking snapshots and saves

Copyright © 2007-2010 Nortel Networks, All Rights ReservedAll rights reserved.The information in this document is subject to change without notice. Th

20 Chapter 1 Getting started with BCM50NN40020-600NN40020-600These conventions and symbols are used to represent the Business Series Terminal display

200 Chapter 13 BCM50 UtilitiesNN40020-600NN40020-600Media Card tabThe Media Card tab provides information about the telephony system of the BCM50. Thi

Chapter 13 BCM50 Utilities 201BCM50 Administration GuideYou can use the Voice Ports tab to view the following information: • information about voice p

202 Chapter 13 BCM50 UtilitiesNN40020-600NN40020-600RTP Sessions tabThe RTP Sessions tab shows details about RTP (Real Time Protocol over UDP) session

Chapter 13 BCM50 Utilities 203BCM50 Administration GuideThe IP Endpoint tokens contain information about each IP endpoint (type, DN, IP address, RTP p

204 Chapter 13 BCM50 UtilitiesNN40020-600NN40020-600Enabling UIP message monitoring1 Click the UIP tab.2 To enable or disable monitoring of MCDN over

Chapter 13 BCM50 Utilities 205BCM50 Administration GuideYou can log UIP data to track the most recent 20 UIP messages. If you enable UIP logging, BCM

206 Chapter 13 BCM50 UtilitiesNN40020-600NN40020-600To expand a UIP message1 Click the UIP tab.The Universal ISDN Protocol Messages area displays deta

Chapter 13 BCM50 Utilities 207BCM50 Administration Guide• direction — “Outgoing” indicates that the call originated from the BCM50; “Incoming” indicat

208 Chapter 13 BCM50 UtilitiesNN40020-600NN40020-600The tab displays the following information:• BCM50 system data, including CPU and memory use• reso

Chapter 13 BCM50 Utilities 209BCM50 Administration GuideUsing statistical valuesBCM Monitor stores the minimum and maximum values for many of the stat

Chapter 1 Getting started with BCM50 21BCM50 Administration GuideCallPilot Telephone Administration Guide (NN40090-500)CallPilot Contact Center Teleph

210 Chapter 13 BCM50 UtilitiesNN40020-600NN40020-600The three values remain on the Status bar until you select another value. These values also contin

Chapter 13 BCM50 Utilities 211BCM50 Administration GuidePingPing (Packet InterNet Groper) is a utility that you can use to verify that a route exists

212 Chapter 13 BCM50 UtilitiesNN40020-600NN40020-600Trace RouteYou can use Trace Route to measure round-trip times to all hops along a route. This hel

Chapter 13 BCM50 Utilities 213BCM50 Administration GuideTo view Ethernet activity1 Click the Administration tab.2 Open the Utilities folder, and then

214 Chapter 13 BCM50 UtilitiesNN40020-600NN40020-600Rebooting the BCM50 systemTo reboot the BCM50 1 Click the Administration tab.2 Open the Utilities

Chapter 13 BCM50 Utilities 215BCM50 Administration GuidePerforming a cold reset of BCM50 telephony servicesTo perform a cold reset of BCM50 telephony

216 Chapter 13 BCM50 UtilitiesNN40020-600NN40020-600Figure 37 Telephony diagnostic settings3 From the Release Reason drop-down menu, select the leve

Chapter 14 Backing Up and Restoring BCM50 Data 217BCM50 Administration GuideChapter 14Backing Up and Restoring BCM50 DataThis chapter provides informa

218 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-600During the backup procedure, you can exclude a number of optional services fro

Chapter 14 Backing Up and Restoring BCM50 Data 219BCM50 Administration Guide• email text-to-speech• envelope informationThe BCM50 can accommodate a ba

22 Chapter 1 Getting started with BCM50NN40020-600NN40020-600Getting Help through a Nortel distributor or reseller If you purchased a service contract

220 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-600For USB storage devices, an additional copy of the backup archive is stored in

Chapter 14 Backing Up and Restoring BCM50 Data 221BCM50 Administration GuideFor more information about how to access and use the storage locations, se

222 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-600Performing an immediate backup to your personal computerTo perform an immediat

Chapter 14 Backing Up and Restoring BCM50 Data 223BCM50 Administration GuidePerforming an immediate backup to a network folderTo perform an immediate

224 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-600Performing an immediate backup to a USB storage deviceTo perform an immediate

Chapter 14 Backing Up and Restoring BCM50 Data 225BCM50 Administration Guide4 Configure the FTP Server attributes.5 Click the Backup button.The Backup

226 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-6004 Configure the SFTP Server attributes.5 Click the Backup button.The Backup wi

Chapter 14 Backing Up and Restoring BCM50 Data 227BCM50 Administration GuideTable 74 lists the information that is displayed in the Scheduled Backups

228 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-6005 Click the OK button.The Add Scheduled Backup window opens. Read the warning

Chapter 14 Backing Up and Restoring BCM50 Data 229BCM50 Administration Guide6 Configure the Network Folder attributes.7 Click the OK button.The Add Sc

23BCM50 Administration GuideChapter 2 Overview of BCM50 AdministrationThe BCM50 Administration Guide describes the tools available with which to admin

230 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-600Performing a scheduled backup to a USB storage deviceTo perform a scheduled ba

Chapter 14 Backing Up and Restoring BCM50 Data 231BCM50 Administration GuidePerforming a scheduled backup to an FTP serverTo perform a scheduled backu

232 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-60010 Click the OK button.The scheduled backup is displayed in the Scheduled Back

Chapter 14 Backing Up and Restoring BCM50 Data 233BCM50 Administration Guide8 In the Optional Components table, select or clear the check box to inclu

234 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-6003 Click the Scheduled Backups tab. The Scheduled Backups panel opens. 4 Select

Chapter 14 Backing Up and Restoring BCM50 Data 235BCM50 Administration GuideWhen you restore data, the following details are available to you:• the si

236 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-600• Date and Time• Call Data Recording • IP Telephony• Scheduling• LAN CTE• Surv

Chapter 14 Backing Up and Restoring BCM50 Data 237BCM50 Administration GuideRestoring data from the BCM50 To restore data from the BCM501 In the task

238 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-6005 Select the backup file to restore.A window opens and displays information ab

Chapter 14 Backing Up and Restoring BCM50 Data 239BCM50 Administration Guide4 Configure the Restore from Network Folder attributes.A window opens and

24 Chapter 2 Overview of BCM50 AdministrationNN40020-600NN40020-600—CTM4/CTM8—DTM— GAT M4 /GAT M8— 4x16 —ASM8— ASM8+, GASM—DSM16+/DSM32+— G4x16/G8x16—

240 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-600Restoring data from a USB storage deviceYour BCM50 supports the ability to rec

Chapter 14 Backing Up and Restoring BCM50 Data 241BCM50 Administration GuideRestoring data from an FTP server To restore data from an FTP server1 In t

242 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-600Restoring data from an SFTP server To restore data from an SFTP server1 In the

Chapter 14 Backing Up and Restoring BCM50 Data 243BCM50 Administration Guide8 Click the Ye s button to proceed.A progress window opens. When the opera

244 Chapter 14 Backing Up and Restoring BCM50 DataNN40020-600NN40020-600

245BCM50 Administration GuideChapter 15Managing BCM50 LogsThis chapter contains information about viewing and managing log archives generated by the B

246 Chapter 15 Managing BCM50 LogsNN40020-600NN40020-600When you transfer log archives, a set of additional log files is included in the log archive.

Chapter 15 Managing BCM50 Logs 247BCM50 Administration GuideThe Sensitive Logs category includes only three log files for core telephony, LAN CTE, and

248 Chapter 15 Managing BCM50 LogsNN40020-600NN40020-600Transferring log files using the BCM50 Element ManagerUsing the BCM50 Element Manager, you can

Chapter 15 Managing BCM50 Logs 249BCM50 Administration GuideTo perform an immediate log transfer to a USB storage device1 Click the Administration tab

Chapter 2 Overview of BCM50 Administration 25BCM50 Administration GuideThe BCM50be main unit provides similar functionality to the BCM50e main unit. T

250 Chapter 15 Managing BCM50 LogsNN40020-600NN40020-6007 Click the OK button. A confirmation window opens, and displays applicable warnings.8 Click t

Chapter 15 Managing BCM50 Logs 251BCM50 Administration Guide6 Click the Transfer button.The Transfer window opens. 7 Select the log file categories th

252 Chapter 15 Managing BCM50 LogsNN40020-600NN40020-6009 Click the Ye s button to initiate the transfer.The Progress Update window opens. When the lo

Chapter 15 Managing BCM50 Logs 253BCM50 Administration Guide10 Click the OK button.The log file is saved as a .tar file in the location you specified.

254 Chapter 15 Managing BCM50 LogsNN40020-600NN40020-6006 Configure the Transfer To attributes. For information about how to configure Transfer To att

Chapter 15 Managing BCM50 Logs 255BCM50 Administration GuideTo delete a scheduled log transfer1 Click the Administration tab, and then open the Logs f

256 Chapter 15 Managing BCM50 LogsNN40020-600NN40020-60010 Click the Save button. The file is saved.To use the BCM50 Web Page to transfer log files to

Chapter 15 Managing BCM50 Logs 257BCM50 Administration Guide11 Click the Save button. The file is saved.Extracting log files Once you have transferred

258 Chapter 15 Managing BCM50 LogsNN40020-600NN40020-600• all log files of type .systemlog • most log files of type .log • log files of type .txt or o

Chapter 15 Managing BCM50 Logs 259BCM50 Administration GuideWhen you select an attribute from the Retrieval Criteria table, the Criteria Definition ar

26 Chapter 2 Overview of BCM50 AdministrationNN40020-600NN40020-600• monitor to validate that the system is healthy. For example, power is available,

260 Chapter 15 Managing BCM50 LogsNN40020-600NN40020-600Retrieval Results areaThe Retrieval Results area displays the list of log information that was

Chapter 15 Managing BCM50 Logs 261BCM50 Administration GuideLog details for the selected log records are displayed in the Log Details area, separated

262 Chapter 15 Managing BCM50 LogsNN40020-600NN40020-600

263BCM50 Administration GuideChapter 16Accounting ManagementThis chapter describes how to manage accounts in a BCM50 system.Overview of accounting man

264 Chapter 16 Accounting ManagementNN40020-600NN40020-600CDR information can be collected for all calls, outgoing calls only, specific long distance

265BCM50 Administration GuideChapter 17Managing BCM50 Software UpdatesThis chapter contains information about managing BCM50 software updates. During

266 Chapter 17 Managing BCM50 Software UpdatesNN40020-600NN40020-600Viewing software updates in progressYou can view the status of software updates th

Chapter 17 Managing BCM50 Software Updates 267BCM50 Administration GuideTable 96 lists the statuses of software updates.You can change the order of co

268 Chapter 17 Managing BCM50 Software UpdatesNN40020-600NN40020-600Applying a software update is a two-part process:1 You transfer a software update

Chapter 17 Managing BCM50 Software Updates 269BCM50 Administration GuideApplying an update from your personal computerTo apply an update from your per

Chapter 2 Overview of BCM50 Administration 27BCM50 Administration GuideFigure 1 BCM50 network management model“BCM50 enterprise network model” on pa

270 Chapter 17 Managing BCM50 Software UpdatesNN40020-600NN40020-60012 Click the Apply button to apply the update.A warning dialog box opens.13 Click

Chapter 17 Managing BCM50 Software Updates 271BCM50 Administration Guide6 Click the OK button.The Find Software Updates window opens and displays a li

272 Chapter 17 Managing BCM50 Software UpdatesNN40020-600NN40020-6006 Click the OK button.The Find Software Updates window opens and displays a list o

Chapter 17 Managing BCM50 Software Updates 273BCM50 Administration Guide6 Click the OK button.The Find Software Updates window opens and displays a li

274 Chapter 17 Managing BCM50 Software UpdatesNN40020-600NN40020-6003 Click the Get New Updates button. The Get New Updates window opens. 4 Select HTT

Chapter 17 Managing BCM50 Software Updates 275BCM50 Administration GuideTable 100 lists the information that is displayed about scheduled software upd

276 Chapter 17 Managing BCM50 Software UpdatesNN40020-600NN40020-600Creating a scheduled software updateTo create a scheduled software update1 In the

Chapter 17 Managing BCM50 Software Updates 277BCM50 Administration Guide13 Click the Apply field to select a date and time at which to apply the updat

278 Chapter 17 Managing BCM50 Software UpdatesNN40020-600NN40020-600To delete a scheduled software update1 In the task panel, click the Administration

Chapter 17 Managing BCM50 Software Updates 279BCM50 Administration Guide3 View the updates in the Software Update History table. If software updates h

28 Chapter 2 Overview of BCM50 AdministrationNN40020-600NN40020-600Figure 2 BCM50 enterprise network modelBCM50 interfacesThe BCM50 network can be d

280 Chapter 17 Managing BCM50 Software UpdatesNN40020-600NN40020-600Viewing the inventory of BCM50 softwareBCM50 software is organized into software c

281BCM50 Administration GuideAppendix AManagement Information BasesThis appendix describes the Management Information Bases (MIBs) supported by the BC

282 Appendix A Management Information BasesNN40020-600NN40020-600Table 104 lists the file names and file descriptions of each supported standard MIB.T

Appendix A Management Information Bases 283BCM50 Administration GuideAccessing, compiling, and installing MIB filesYou access MIB files from the BCM50

284 Appendix A Management Information BasesNN40020-600NN40020-60010 In the Save As dialog box, select the file or folder in which you want to save the

Appendix A Management Information Bases 285BCM50 Administration GuideSmall Site Events MIBThe Small Site Events MIB defines events (SNMP traps) that c

286 Appendix A Management Information BasesNN40020-600NN40020-600

287BCM50 Administration GuideAppendix BList of BCM50 alarmsThis appendix contains a list of alarms generated by the BCM50 system.List of BCM50 alarmsT

288 Appendix B List of BCM50 alarmsNN40020-600NN40020-6006 35 critical Core TelephonyCore Telephony - Media Bay Module firmware download failure.Power

Appendix B List of BCM50 alarms 289BCM50 Administration Guide12 42 critical Core TelephonyCore Telephony - "Loss of Frame" long term alarm t

Chapter 2 Overview of BCM50 Administration 29BCM50 Administration GuideA network administrator can connect to and manage a BCM50 via an IP over LAN in

290 Appendix B List of BCM50 alarmsNN40020-600NN40020-60017 47 critical Core TelephonyCore Telephony - "Remote Alarm Indication" long term a

Appendix B List of BCM50 alarms 291BCM50 Administration Guide25 63 critical Core TelephonyCore Telephony - No DTMF receivers available.If this happens

292 Appendix B List of BCM50 alarmsNN40020-600NN40020-60033 79 critical Core TelephonyCore Telephony - ASM firmware download error.Power down the syst

Appendix B List of BCM50 alarms 293BCM50 Administration Guide41 270 minor Core TelephonyCore Telephony - Set initialization error from an invalid mess

294 Appendix B List of BCM50 alarmsNN40020-600NN40020-60046 326 minor Core TelephonyCore Telephony - "Slip Underflow" short term alarm thres

Appendix B List of BCM50 alarms 295BCM50 Administration Guide50 330 minor Core TelephonyCore Telephony - "Loss of Frame" short term alarm th

296 Appendix B List of BCM50 alarmsNN40020-600NN40020-60054 334 minor Core TelephonyCore Telephony - "Alarm Indication" short term alarm thr

Appendix B List of BCM50 alarms 297BCM50 Administration Guide61 639 minor Core TelephonyCore Telephony - CAP/KIM error while retrieving key informatio

298 Appendix B List of BCM50 alarmsNN40020-600NN40020-60076 2300 critical Software UpdatesSoftware Update - Software update failed to apply.Contact yo

Appendix B List of BCM50 alarms 299BCM50 Administration Guide88 6010 critical Date and TimeDate and Time - Real time clock on system not working prope

3BCM50 Administration GuideTask ListGetting started with BCM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Overview o

30 Chapter 2 Overview of BCM50 AdministrationNN40020-600NN40020-600• FTP (file transfer protocol): FTP is a protocol used to transfer files over a TCP

300 Appendix B List of BCM50 alarmsNN40020-600NN40020-600104 8018 information Modem Call ControlModem Call Control - MCC Incoming Call on Busy Modem [

Appendix B List of BCM50 alarms 301BCM50 Administration Guide119 8040 Warning Modem Call ControlModem Call Control - MCC Failed to Open Prompts Libr

302 Appendix B List of BCM50 alarmsNN40020-600NN40020-600128 10007 critical Service ManagerService Manager - Call Detail Recording Service (CDRService

Appendix B List of BCM50 alarms 303BCM50 Administration Guide134 10012 critical Service ManagerService Manager - Line Monitor Service (lms) has stoppe

304 Appendix B List of BCM50 alarmsNN40020-600NN40020-600139 10017 critical Service ManagerService Manager - Keycode Service (cfsserver) has stopped u

Appendix B List of BCM50 alarms 305BCM50 Administration Guide145 10024 critical Service ManagerService Manager - IP Terminal Service (EchoServer) has

306 Appendix B List of BCM50 alarmsNN40020-600NN40020-600157 10102 critical Service ManagerService Manager - CallPilot has stopped unexpectedly and co

Appendix B List of BCM50 alarms 307BCM50 Administration Guide165 10109 critical Service ManagerService Manager - Modem Call Control (modemcc) has stop

308 Appendix B List of BCM50 alarmsNN40020-600NN40020-600171 10115 critical Service ManagerService Manager - Media Gateway Server (mgs) has stopped un

Appendix B List of BCM50 alarms 309BCM50 Administration Guide176 10120 critical Service ManagerService Manager - Web Server (httpd) has stopped unexpe

31BCM50 Administration GuideChapter 3BCM50 Management EnvironmentThis chapter contains information on the different tools available for managing your

310 Appendix B List of BCM50 alarmsNN40020-600NN40020-600185 10129 critical Service ManagerService Manager - Doorphone service (BCM_Doorphone) has sto

Appendix B List of BCM50 alarms 311BCM50 Administration Guide193 10203 Warning Service ManagerService Manager - IP Terminal Service (UTPS) has been

312 Appendix B List of BCM50 alarmsNN40020-600NN40020-600198 10208 Warning Service ManagerService Manager - Voice Application Interface Service (cti

Appendix B List of BCM50 alarms 313BCM50 Administration Guide203 10212 Warning Service ManagerService Manager - Line Monitor Service (lms) has been

314 Appendix B List of BCM50 alarmsNN40020-600NN40020-600207 10216 Warning Service ManagerService Manager - Persistent Data Repository (Pdrd) has be

Appendix B List of BCM50 alarms 315BCM50 Administration Guide211 10220 Warning Service ManagerService Manager - Web Server (httpd) has been stopped

316 Appendix B List of BCM50 alarmsNN40020-600NN40020-600215 10225 Warning Service ManagerService Manager - IP Terminal Firmware upload Service (Uft

Appendix B List of BCM50 alarms 317BCM50 Administration Guide225 10301 Information Service ManagerService Manager - Core Telephony has been successful

318 Appendix B List of BCM50 alarmsNN40020-600NN40020-600237 10313 Information Service ManagerService Manager - Media Services Manager (Msm) has been

Appendix B List of BCM50 alarms 319BCM50 Administration Guide249 10325 Information Service ManagerService Manager - IP Terminal Firmware upload Servic

32 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600The applications available from the BCM50 webpage are supported on Windows XP, Windows

320 Appendix B List of BCM50 alarmsNN40020-600NN40020-600268 11004 Information Platform Status MonitorPlatform Status Monitor - Memory recovered.No Ac

Appendix B List of BCM50 alarms 321BCM50 Administration Guide282 11203 minor Platform Status MonitorPlatform Status Monitor - CPU load above threshold

322 Appendix B List of BCM50 alarmsNN40020-600NN40020-600293 11400 minor Platform Status MonitorPlatform Status Monitor - Power %#% Failed.Verify that

Appendix B List of BCM50 alarms 323BCM50 Administration Guide307 12008 warning Backup and RestoreBackup and Restore - Backup file is not recognizable.

324 Appendix B List of BCM50 alarmsNN40020-600NN40020-600321 12022 major Backup and RestoreBackup and Restore - File is not recognizable. The signatur

Appendix B List of BCM50 alarms 325BCM50 Administration Guide335 12036 warning Backup and RestoreBackup and Restore - Backup file is not recognizable.

326 Appendix B List of BCM50 alarmsNN40020-600NN40020-600367 13007 warning UPS UPS - Reached remaining time percentage limit on batteries.No Action Re

Appendix B List of BCM50 alarms 327BCM50 Administration Guide387 17005 Information System Set Based AdminSystem Set Based Admin - UserId=X, user accou

328 Appendix B List of BCM50 alarmsNN40020-600NN40020-600401 17120 warning System Set Based AdminSystem Set Based Admin - Key code activation failed.L

Appendix B List of BCM50 alarms 329BCM50 Administration Guide412 30100 major System AuthenticationSystem Authentication - User Locked out.Check user a

Chapter 3 BCM50 Management Environment 33BCM50 Administration Guide* Provides a description of the application and information about where to find it

330 Appendix B List of BCM50 alarmsNN40020-600NN40020-600430 31006 critical Keycodes Keycodes - invalid license file.Restore licensing file or enter k

Appendix B List of BCM50 alarms 331BCM50 Administration Guide448 40003 critical Media Services ManagerMSM - Unable to communicate with DSP.Reboot syst

332 Appendix B List of BCM50 alarmsNN40020-600NN40020-600466 43008 information Voice CTI Voice CTI - More than 20 percent voice file space available.N

Appendix B List of BCM50 alarms 333BCM50 Administration Guide501 50006 critical Unistim Terminal Proxy ServerUTPS failed to establish a link to the SR

334 Appendix B List of BCM50 alarmsNN40020-600NN40020-600510 50015 critical Unistim Terminal Proxy ServerThe UTPS couldn't find the network adapt

Appendix B List of BCM50 alarms 335BCM50 Administration Guide523 50108 major Unistim Terminal Proxy ServerError << errorCode << writing ad

336 Appendix B List of BCM50 alarmsNN40020-600NN40020-600536 50121 major Unistim Terminal Proxy ServerAttempt to Hot Desk << dnToHighjack <&l

Appendix B List of BCM50 alarms 337BCM50 Administration Guide547 50198 major Unistim Terminal Proxy ServerApplication::Run caught exception: <<

338 Appendix B List of BCM50 alarmsNN40020-600NN40020-600558 50502 warning Unistim Terminal Proxy ServerPacket Loss Violation Warning: <>, near

Appendix B List of BCM50 alarms 339BCM50 Administration Guide563 50507 information Unistim Terminal Proxy ServerRound Trip Delay Violation Cleared: &l

34 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Managing BCM50 with Element ManagerThe primary management application for configuring a

340 Appendix B List of BCM50 alarmsNN40020-600NN40020-600568 51010 warning VoIP GatewayVoIP Gateway configuration parameters not found.Restore a known

Appendix B List of BCM50 alarms 341BCM50 Administration Guide585 52003 critical Media Path ServerMPS unable to open FUMP channels. MPS service aborted

342 Appendix B List of BCM50 alarmsNN40020-600NN40020-600604 53010 critical Media Gateway ServerMGS MediaTransport: Transport mismatch <details>

Appendix B List of BCM50 alarms 343BCM50 Administration Guide619 57008 warning Survivable Remote GatewaySurvivable Remote Gateway - DN:XXX, Local Mode

344 Appendix B List of BCM50 alarmsNN40020-600NN40020-600

345BCM50 Administration GuideIndexAaccount created, users 115account expiry, users 113account failed login 115account modified, users 115accou

346 IndexNN40020-600NN40020-600Dynamic snapshots 196Dynamic snapshots, configuring 197Dynamic snapshots, starting 198Dynamic snapshots, stopping

Index 347BCM50 Administration GuideTelephony MetricsOverview 171Minimum and maximum values, resetting 210Minimum and maximum values, viewing 209

348 IndexNN40020-600NN40020-600Adding a new update 276Modifying a new update 277Update HistoryRemoving an update from Software History 278Softwa

Chapter 3 BCM50 Management Environment 35BCM50 Administration GuideYou can use the DMC OAM program to configure, operate, and administer the wireless

36 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Monitoring BCM50: BCM MonitorBCM Monitor is a monitoring and diagnostics tool that can

Chapter 3 BCM50 Management Environment 37BCM50 Administration GuideElement Manager setupYou must perform a series of tasks before you can begin using

38 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600If an older version of Element Manager is already installed on your computer, you can c

Chapter 3 BCM50 Management Environment 39BCM50 Administration Guidehttp://xxx.xxx.xxx.xxx — If the BCM50 is installed but not yet configured, connect

4 Task ListNN40020-600To configure the BCM50 SNMP agent ...140To configure BCM50

40 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Creating folders for network elementsBefore you add a BCM50 to the network element tree

Chapter 3 BCM50 Management Environment 41BCM50 Administration GuideFinding Network ElementsYou can search for a group of BCM50s located on the same s

42 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Disconnecting from an elementYou can disconnect Element Manager from a BCM50 by using o

Chapter 3 BCM50 Management Environment 43BCM50 Administration GuideFor information about navigating the panels and tables of the Element Manager, see

44 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600View This menu provides three selections:• Preferences: Allows you to choose a differen

Chapter 3 BCM50 Management Environment 45BCM50 Administration GuideTools This selection provides a point from which tools relevant to the selected el

46 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Information displayed for unconnected elementsWhen you select a device in the Network E

Chapter 3 BCM50 Management Environment 47BCM50 Administration GuideFigure 4 Information display for unconnected network element Information displa

48 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Figure 5 Element Manager window when connected to a BCM50 Configuration task navigati

Chapter 3 BCM50 Management Environment 49BCM50 Administration GuideMedia Gateways Manage level of Echo cancellation and T.38 UDP redundancy for all m

Task List 5BCM50 Administration GuideTo configure PVQM threshold settings...184To

50 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Administration task navigation panel detailsThe Administration task navigation panel co

Chapter 3 BCM50 Management Environment 51BCM50 Administration GuideElement Manager panelsThe BCM50 Element Manager Configuration and Administration t

52 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Repetitive information such as line programming, DN programming, and system speed dial

Chapter 3 BCM50 Management Environment 53BCM50 Administration GuideElement Manager data featuresThe Element Manager arranges repetitive information,

54 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Figure 6 Deleting table entriesCopying table informationYou can copy table informatio

Chapter 3 BCM50 Management Environment 55BCM50 Administration GuideThe rows are updated with copied data.Table 7 Paste DataCheck box title Settings

56 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Rearranging table informationThere are two ways of changing table information layout: •

Chapter 3 BCM50 Management Environment 57BCM50 Administration GuideRearranging columnsYou can move columns in a table if you want to temporarily disp

58 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Figure 8 Sort dialog box Table 8 Sort dialog box fieldsAttribute Value DescriptionS

Chapter 3 BCM50 Management Environment 59BCM50 Administration GuideUsing your keyboard to move around a tableUse the <Tab> key or the direction

6 Task ListNN40020-600Managing BCM50 Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245To perform an immediate l

60 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Figure 9 shows an example of a programming record saved in HTML format and Figure 10 on

Chapter 3 BCM50 Management Environment 61BCM50 Administration GuideFigure 10 Programming record in an Excel spreadsheetTo create this file, you use

62 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Use the following steps to save the data programming:1 Select the item on the task navi

Chapter 3 BCM50 Management Environment 63BCM50 Administration GuideElement Manager application loggingThis section describes the logging performed by

64 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Figure 13 Application log panel BCM50 integrated launch of related applicationsBCM50

Chapter 3 BCM50 Management Environment 65BCM50 Administration GuideFigure 15 Launch BCM Monitor buttonBCM50 feature licensingYou require a keycode

66 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Figure 16 BCM50 Keycode panel BCM50 Help systemThe following types of help informatio

Chapter 3 BCM50 Management Environment 67BCM50 Administration Guide Figure 17 BCM50 Element Manager menu bar help Field-level HelpWhen you position

68 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600Context-sensitive HelpYou can view context-sensitive Help by clicking on a navigation t

Chapter 3 BCM50 Management Environment 69BCM50 Administration Guide•SFTP server• USB storage device• HTTP/HTTPS serverTable 11 shows the data reposit

7BCM50 Administration GuideContentsChapter 1Getting started with BCM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Ab

70 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600The BCM50Storing information on the BCM50 is quick and easy, but does not protect your

Chapter 3 BCM50 Management Environment 71BCM50 Administration GuideSFTP serversThe process of using an SFTP server is similar to the process for usin

72 Chapter 3 BCM50 Management EnvironmentNN40020-600NN40020-600HTTP/HTTPS serverHTTP and HTTPS servers are available as an option only for software up

73BCM50 Administration GuideChapter 4BCM50 Security Fundamentals This chapter provides an overview of the BCM50 security policies, and outlines consi

74 Chapter 4 BCM50 Security FundamentalsNN40020-600NN40020-600• How much access to the Element Manager interface are users allowed? Access is based on

Chapter 4 BCM50 Security Fundamentals 75BCM50 Administration Guide• Multiple data transfer protocols are supported for the various applications inclu

76 Chapter 4 BCM50 Security FundamentalsNN40020-600NN40020-600Security certificateThe BCM50 is delivered with a generic SSL security certificate. The

Chapter 4 BCM50 Security Fundamentals 77BCM50 Administration GuideAdditional security capabilitiesIn addition to the policies described in this chapt

78 Chapter 4 BCM50 Security FundamentalsNN40020-600NN40020-600• NCM

79BCM50 Administration GuideChapter 5BCM50 Security PoliciesThe BCM50 Security Policies panel allows you to establish system-wide security policies. T

8 ContentsNN40020-600NN40020-600Element Manager data features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Element M

80 Chapter 5 BCM50 Security PoliciesNN40020-600NN40020-600Figure 20 Security Policies panelThe following table describes the fields on this panel:.T

Chapter 5 BCM50 Security Policies 81BCM50 Administration GuideChallenge key Specifies an alphanumeric key. This key is part of the access information

82 Chapter 5 BCM50 Security PoliciesNN40020-600NN40020-600Password Complexity Level (telset interface)12345Specifies the number of unique digits that

Chapter 5 BCM50 Security Policies 83BCM50 Administration GuideAccount managementdrop down menu Specifies the method used for authenticating users when

84 Chapter 5 BCM50 Security PoliciesNN40020-600NN40020-600Configuring system security policiesThis section provides procedures for setting system-leve

Chapter 5 BCM50 Security Policies 85BCM50 Administration GuideSSL and SSH Policy tabUse the SSL and SSH Policy tab to perform the following procedures

86 Chapter 5 BCM50 Security PoliciesNN40020-600NN40020-600Variable TableSetting lockout policy for failed loginsSetting Lockout on Failed Login allows

Chapter 5 BCM50 Security Policies 87BCM50 Administration GuideSetting password expiry policyUse this procedure to enable a password expiry policy.To s

88 Chapter 5 BCM50 Security PoliciesNN40020-600NN40020-600When you select RADIUS as the authentication method, user IDs and passwords will be authenti

Chapter 5 BCM50 Security Policies 89BCM50 Administration Guide3 Repeat step 2 to configure the secondary server.Vendor specific attributesThe BCM requ

Contents 9BCM50 Administration GuideChapter 6Managing BCM50 Accounts and Privileges . . . . . . . . . . . . . . . . . . . . . . . . 95Managing user a

90 Chapter 5 BCM50 Security PoliciesNN40020-600NN40020-600Table 19 Attributes in an ACCESS-ACCEPT messageBCM requires the RADIUS server to provide o

Chapter 5 BCM50 Security Policies 91BCM50 Administration GuideTable 20 Privilege levelsPrivilege name ValueDescriptionVoiceMailAdmin 0Voice Mail Adm

92 Chapter 5 BCM50 Security PoliciesNN40020-600NN40020-600Setting the idle session timeoutYou can use the idle session timeout feature to automaticall

Chapter 5 BCM50 Security Policies 93BCM50 Administration Guide6 Click the Transfer Private Key button.7 On the Install Web Server certificate window,

94 Chapter 5 BCM50 Security PoliciesNN40020-600NN40020-600

95BCM50 Administration GuideChapter 6Managing BCM50 Accounts and Privileges BCM50 Accounts and Privileges allows you to establish accounts and access

96 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600After you create an account, you can assign groups to that account. Groups ar

Chapter 6 Managing BCM50 Accounts and Privileges 97BCM50 Administration GuideDefault passwordsThe following table lists the available default passwor

98 Chapter 6 Managing BCM50 Accounts and PrivilegesNN40020-600NN40020-600Contact Center Contact Center Only access to the Contact Centre application

Chapter 6 Managing BCM50 Accounts and Privileges 99BCM50 Administration GuideDefault access privileges excluding set-based privilegesThe group privil