Avaya CallPilot Custom Call Routing BCM Rls 6.0 User Manual

BCM Rls 6.0 CallPilot Custom Call Routing Task Based Guide

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 11 8. To access CallPilot Manager: Select the Configuration tab, open the Applicat

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 13 3. You will be presented with Administration Login screen. Enter the user

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 15 For example: “We’re pleased to announce the arrival of the new FaxEasy line of

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 17 To Create a Home Menu Node 1. Click the Custom Call Routing heading. The CCR Tr

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 19 5. The Voice Prompt screen appears. 6. In the Connect To box, type th

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 21 17. The Home Menu node will now be displayed. You should now proceed to

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 23 5. If you are: a. Creating a Home Information Node: i. Click the Change

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 25 Outdial Method you may need to precede the telephone number with – fo

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 27 4. The new Transfer node appears on the CCR Tree Properties page. Click the

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 29 4. Click the Change link for the Information node. The CCR Information Node P

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 3 Downloading documents For the most current versions of documentation, see the Ava

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 31 6. In the Mailbox Number box type the mailbox number of the Subscribe

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 33 6. The CCR Park and Page Node Properties page appears. 7. In the Caption bo

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 35 1. Click the Auto-Attendant heading and click the Customized Digits link.

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 37 Adding a Sub-Menu Node Create a Menu node to organize choices for your callers,

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 39 7. You should then add in the nodes that are required from the sub menu. 8.

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 41 Assigning a CCR Tree to an Auto-Attendant Table The CCR tree has to be assigned

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 43 Making Changes to a CCR Tree If it is necessary to make changes to a CCR tree, y

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 45 Recording Prompts For best results, use a telephone that is attached to the same

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 47 Additional Information One Button Access to CCR Trees After you create a CCR Tre

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 49 Note: The feature codes must not be the same as any other application. They must

CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 5 Avaya Documentation Links ... 51

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 51 Avaya Documentation Links  CallPilot Manager Set Up and Operation guide  Cal

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 7 Flow Chart The following flow chart outlines the CCR Tree set up procedure. Req

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CallPilot Custom Call Routing NN40011-018 Issue 1.2 BCM Rls 6.0 9 3. You will be presented with the Element Manager interface. 4. Open the Net