Avaya BCM50 User Manual Page 64
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64 Chapter 3 BCM50 Management Environment
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Figure 13 Application log panel
BCM50 integrated launch of related applications
BCM50 Voicemail and CallCenter applications are managed by CallPilot Manager, and real-time
system activity is monitored with the BCM Monitor. All of these applications can be launched
through buttons provided at an appropriate location in the Element Manager. You can specify
whether you want to pass logon credentials to applications launched from the Element Manager
under View > Preferences > Tool Launch. When you pass logon credentials to these
applications, you do not need to re-enter your password when the BCM Element Manaager
launches them. These applications also have application-based Help systems.
You can launch CallPilot Manager by clicking by the Launch CallPilot Manager button under
Configuration Task > Applications > Voice Messaging/Contact Center.
The Launch CallPilot Manager button is only visible in Element Manager to groups with the
CallCenter privilege assigned to them.
Figure 14 Launch CallPilot Manager button
You can access the BCM Monitor through the Launch BCM Monitor button under
Administration Task > Utilities > BCM Monitor, or you can choose Tools > BCM Monitor.
Figure 15 on page 65 shows the location of the Launch BCM Monitor button.
- BCM50 Administration Guide 1
- Trademarks 2
- Task List 3
- Contents 7
- Chapter 6 9
- Chapter 12 11
- Chapter 13 11
- Appendix A 13
- Appendix B 13
- 14 Contents 14
- Chapter 1 15
- Chapter Contents 16
- Audience 17
- Acronyms 17
- Table 1 List of acronyms 18
- Related publications 20
- How to get Help 21
- Chapter 2 23
- Main units 24
- Management Model 25
- BCM50 interfaces 28
- Protocols 29
- Chapter 3 31
- web page 32
- MIBs N Y 32
- Managing Digital Mobility 34
- Element Manager 36
- Element Manager setup 37
- Accessing BCM50 39
- BCM50 element 41
- Disconnecting from an element 42
- Closing the Element Manager 42
- Initial panel details 43
- Element Manager panels 51
- Element Manager data features 53
- Copying table information 54
- Table 7 Paste Data 55
- Rearranging table information 56
- Rearranging columns 57
- Rearranging lines 57
- Figure 8 Sort dialog box 58
- Saving programming records 59
- Figure 12 Save dialog box 62
- BCM50 feature licensing 65
- BCM50 Help system 66
- Field-level Help 67
- Context-sensitive Help 68
- The BCM50 70
- Personal computer 70
- Network folder 70
- FTP servers 70
- SFTP servers 71
- USB storage device 71
- HTTP/HTTPS server 72
- Chapter 4 73
- Security audits 75
- Firewalls 75
- Security certificate 76
- Site authentication 76
- Configuration panels 77
- Administration panels 77
- Applications panels 77
- Chapter 5 79
- Entry Policy tab 84
- Session Management Policy tab 84
- SSL and SSH Policy tab 85
- Setting credential complexity 85
- To set credential complexity 85
- Variable Table 86
- To set password expiry policy 87
- To set password history 87
- Vendor specific attributes 89
- Table 20 Privilege levels 91
- Transferring an SSH Key-Pair 93
- To transfer an SSH Key-Pair 93
- Default passwords 97
- Default groups 97
- Security access privileges 100
- CTE Appl access privileges 100
- CDR Appl access privileges 101
- PPP Access access privileges 101
- Admin access privileges 102
- Guests access privileges 103
- NN40020-600NN40020-600 104
- BCM50 Administration Guide 105
- WAN dial in access privileges 106
- Telset access security 107
- Blocking user accounts 108
- Accounts and Privileges panel 109
- View by Accounts 112
- View by Account: General 113
- View by Account: History 115
- View by Groups 116
- View by Groups: General 116
- View by Groups: Members 118
- Adding a new user account 119
- To add a new user account 119
- Modifying a user account 119
- To modify a user account 120
- Deleting a user account 121
- To delete a user account 122
- Changing a user’s password 122
- To change a user’s password 122
- Creating a group 123
- To create a group 123
- Deleting a group 123
- To delete a group 123
- Modifying group privileges 123
- To modify group privileges 124
- Re-enable a locked-out user 125
- To release a locked-out user 125
- Chapter 7 129
- Chapter 8 137
- Connecting through the WAN 138
- Configuring firewall settings 138
- Adding NAT rules 138
- Configuring SNMP settings 139
- To delete an SNMP manager 142
- To add a community string 143
- To add a service access point 144
- To add a trap destination 146
- To modify a trap destination 147
- Auto-SNMP dial-out 148
- Alarm severity levels 148
- Chapter 9 149
- About BCM50 alarms 150
- Alarms and log files 151
- Alarm severities 151
- Administering alarms 152
- To view an alarm 153
- To acknowledge an alarm 153
- To clear the alarm log 154
- Using the Alarm Banner 154
- Figure 26 Alarm Banner 155
- Table 49 Alarm graph colors 155
- Using the alarm set 156
- Alarms and LEDs 157
- Using SNMP traps 158
- Configuring alarm settings 158
- To test an alarm 160
- Chapter 10 161
- Table 50 BCM50 Services 162
- To restart a service 164
- Chapter 11 165
- To configure monitoring mode 166
- The default is 10 KB 167
- UPS Status 168
- To access UPS Status 169
- NTP Metrics 169
- To access the NTP Metrics 169
- Table 54 NTP Statistics 170
- Trunk Module Metrics 172
- To view Trunk Module status 172
- Viewing D-Channel information 174
- Provisioning a PRI B-channel 174
- To provision a PRI B-channel 175
- Trunk Module CSU statistics 175
- Enabling the internal CSU 176
- To enable the internal CSU 176
- Checking trunk module alarms 177
- To check the CSU alarms 177
- To check bipolar violations 177
- To check short-term alarms 178
- To check defects 178
- To view CSU Alarm History 178
- CbC limit metrics 178
- Hunt Group Metrics 180
- PSTN Fallback Metrics 182
- Table 59 PVQM support 184
- Figure 34 PVQM panel 185
- PVQM alarms 186
- To access PVQM metrics 187
- Installing BCM Monitor 192
- Connecting to a BCM50 system 192
- Static snapshots 194
- To save a static snapshot 196
- Dynamic snapshots 196
- Starting a dynamic snapshot 198
- BCM Info tab 199
- Media Card tab 200
- Voice Ports tab 200
- IP Devices tab 201
- RTP Sessions tab 202
- To log UIP data 204
- To view UIP log files 205
- To configure timeout settings 205
- To expand a UIP message 206
- To clear UIP message details 206
- Line Monitor tab 206
- To view all lines 207
- Usage Indicators tab 207
- Usage values 208
- Using statistical values 209
- To ping a device 211
- Trace Route 212
- Ethernet Activity 212
- To view Ethernet activity 213
- To reboot the BCM50 214
- Diagnostic settings 215
- Table 68 Release reasons 216
- Chapter 14 217
- About backups 218
- BCM50 backup file 219
- Backup destinations 220
- Performing immediate backups 221
- To view scheduled backups 227
- To modify a scheduled backup 233
- Restoring BCM50 system data 234
- Restore options 235
- Effects on the system 236
- Chapter 15 245
- Operational logs 246
- Diagnostic logs 246
- Sensitive logs 246
- Additional System Information 247
- Extracting log files 257
- Retrieval Criteria area 258
- To specify retrieval criteria 259
- Retrieval Results area 260
- Log Details area 260
- Chapter 16 263
- Using Call Detail Recording 264
- CDR Toolkit 264
- Chapter 17 265
- Applying software updates 267
- Removing software updates 279
- To remove a software update 279
- Small Site Common MIB 284
- Small Site Events MIB 285
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