Avaya R2 manuals

Avaya R2 User's Guide (260 pages)

Brand: Avaya | Category: Software | Size: 1.46 MB |

English

Table of contents

BCMS Vu™ Software 0

1

Software License Agreement

3

Table of Contents 0

6

Table of Contents

7

Preface P

10

Audience 0

11

Contents of This Document 0

12

Related Documents 0

15

Introduction 1

16

Features of

17

Software 1

17

Benefits of

18

Introduction

19

Chapter 1

20

Operating Environment 1

21

For the

22

Client PC 1

22

Software Restrictions 1

23

Administrative Requirements 1

24

Performance Considerations 1

25

Help Escalation 1

25

BCMS Vu Server

28

What Can I Do Using

29

Server? 2

29

Server Software 2

30

Server Basics

31

Chapter 2

32

Opening

33

Server the First Time 2

33

Server Main Window 2

37

System Menu Box 2

38

Title Bar 2

38

Menu Bar 2

38

Options 2

39

Toolbar 2

42

Status Bar 2

43

Server Action Area 2

44

BCMS Vu

45

BCMS Vu Client

46

Client? 3

47

Client Software 3

48

BCMS Vu

49

Chapter 3

50

Disconnecting

51

Client from a Server 3

51

Reconnecting

51

Client to a Server 3

51

Client Main Window 3

53

System Menu Box 3

54

Title Bar 3

54

Menu Bar 3

54

Options 3

55

Window 3

57

Toolbar 3

58

Status Bar 3

59

Report Display Area 3

59

Connection Status 3

59

Server Name 3

60

Client On-Line Help 3

61

Configuring and

62

Managing BCMS Vu

62

Software

62

Configuring

64

from the Server 4

64

Chapter 4

66

System 4

68

Downloading Historical Data 4

69

Registering Wallboards 4

72

Registering Clients 4

74

About Shares 4

75

from the Client 4

76

Thresholds 4

77

Maximum Values 4

78

Managing

82

Historical Data 4

82

Repairing the Database 4

86

Re-indexing the Database 4

87

Compacting the Database 4

88

Managing Memory Allocation 4

88

Managing Miscellaneous

90

Functions 4

90

Understanding Real-Time

92

Reports 5

92

Chapter 5

100

Report Basics

101

About Wallboard Displays 5

107

Wallboard Display Features 5

108

Types of Wallboards 5

109

Sample Wallboard Display 5

110

About Time Trace Reports 5

112

Sample Time Trace Report 5

114

Understanding Historical

116

Reports 6

116

Data on the DEFINITY system 6

117

Chapter 6

118

Creating Historical Reports 6

119

Sample Historical Report 6

120

About Historical Reports

121

Working with Reports 7

126

Working with Reports

127

Chapter 7

128

Saving a Report 7

159

Closing a Report 7

160

Opening a Report 7

161

Printing Reports 7

163

Displaying

168

Information on

168

External Wallboards

168

Configuring a Wallboard 8

169

Starting

169

Wallboard Software 8

169

Exiting

169

Wallboard

170

Chapter 8

172

BCMS Vu Real-Time

176

Report Data Items

176

Definition

177

Chapter 9

178

Troubleshooting 10

198

Resolving Problems 10

199

Chapter 10

200

10-4 Resolving Problems

201

Troubleshooting

201

10-6 Resolving Problems

203

10-8 Resolving Problems

205

10-10 Resolving Problems

207

10-12 Resolving Problems

209

10-14 Resolving Problems

211

10-16 Resolving Problems

213

10-18 Resolving Problems

215

10-20 Resolving Problems

217

10-22 Resolving Problems

219

10-24 Resolving Problems

221

Error Log 10

222

10-26 Error Log

223

Connection Log 10

224

Verifying the COM Port 10

225

Setting Up The COM Port 10

226

HyperTerminal

227

11. Type ati

231

ID Description Resolution

235

10-50 Error Codes

247

Glossary 0

248

Glossary

249

Avaya R2 User's Guide (279 pages)

Brand: Avaya | Category: Software | Size: 1.73 MB |

English

Table of contents

BCMS VU™ SOFTWARE

1

Software License Agreement

4

License Agreement

7

Table of Contents 0

8

Table of Contents

10

Preface P

14

Audience 0

15

Contents of This Document 0

16

Related Documents 0

19

Introduction 1

20

Help escalation

21

Features of

22

Software 1

22

Benefits of

23

Chapter 1

24

Introduction

25

Version 2

26

For the

27

Server PC 1

27

Client PC 1

28

Software Restrictions 1

29

Administrative Requirements 1

30

Performance Considerations 1

31

Help Escalation 1

31

BCMS Vu Server

34

What Can I Do Using

35

Server? 2

35

Server Software 2

36

Server Basics

37

Chapter 2

38

Opening

39

Server the First Time 2

39

Server Main Window 2

43

System Menu Box 2

44

Title Bar 2

44

Menu Bar 2

44

Options 2

45

Toolbar 2

48

Status Bar 2

49

Server Action Area 2

50

BCMS Vu

51

BCMS Vu Client

52

Client? 3

53

Client Software 3

54

BCMS Vu

55

Chapter 3

56

Disconnecting

57

Client from a Server 3

57

Reconnecting

57

Client to a Server 3

57

Client Main Window 3

59

System Menu Box 3

60

Title Bar 3

60

Menu Bar 3

60

Options 3

61

Window 3

63

Toolbar 3

64

Status Bar 3

65

Report Display Area 3

65

Connection Status 3

65

Server Name 3

66

Client On-Line Help 3

67

Configuring and

68

Managing BCMS Vu

68

Software

68

Configuring

70

from the Server 4

70

Chapter 4

72

System 4

74

Downloading Historical Data 4

75

Registering Wallboards 4

78

Registering Clients 4

81

About Shares 4

81

Activating Alerts 4

83

Configuring Color Palettes 4

83

Thresholds 4

84

Maximum Values 4

85

Repairing the Database 4

93

Re-indexing the Database 4

94

Compacting the Database 4

95

Managing Memory Allocation 4

95

Downloading BCMS Data 4

98

Understanding Real-Time

100

Reports 5

100

Report Basics

101

Chapter 5

102

About Wallboard Displays 5

115

Wallboard Display Features 5

116

Types of Wallboards 5

117

Sample Wallboard Display 5

118

About Time Trace Reports 5

120

Sample Time Trace Report 5

122

Understanding Historical

124

Reports 6

124

Data on the DEFINITY system 6

125

Chapter 6

126

Creating Historical Reports 6

127

Sample Historical Report 6

128

About Historical Reports

129

Working with Reports 7

134

Working with Reports

135

Chapter 7

136

Saving a Report 7

167

Closing a Report 7

168

Opening a Report 7

169

Printing Reports 7

171

Displaying

176

Information on

176

External Wallboards

176

Configuring a Wallboard 8

177

Starting

177

Wallboard Software 8

177

Exiting

177

Wallboard

178

Chapter 8

180

BCMS Vu Real-Time

184

Report Data Items

184

Definition

185

Chapter 9

186

Troubleshooting 10

206

Resolving Problems 10

207

Chapter 10

208

10-4 Resolving Problems

209

Troubleshooting

209

10-6 Resolving Problems

211

10-8 Resolving Problems

213

10-10 Resolving Problems

215

10-12 Resolving Problems

217

10-14 Resolving Problems

219

10-16 Resolving Problems

221

10-18 Resolving Problems

223

10-20 Resolving Problems

225

10-22 Resolving Problems

227

10-24 Resolving Problems

229

10-26 Resolving Problems

231

10-28 Resolving Problems

233

10-30 Resolving Problems

235

10-32 Resolving Problems

237

10-34 Resolving Problems

239

10-36 Resolving Problems

241

Error Log 10

242

10-38 Error Log

243

Connection Log 10

244

Verifying the COM Port 10

245

Setting Up The COM Port 10

246

Using a Terminal Emulator 10

247

HyperTerminal

247

23. Select Yes

253

Error Codes 10

254

ID Description Resolution

255

Glossary 10

266

Glossary

267

Index 10

272

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