Avaya CallPilot Manager User Manual Page 1

BCM50 3.0CallPilotDocument Status: StandardDocument Number: NN40090-300Document Version: 03.03Date: January 2010CallPilot Manager Set Up and Operation

10 ContentsNN40090-300NN40090-300Event Log Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

100 Chapter 8 Working with CCR TreesNN40090-300NN40090-300

101CallPilot Manager Set Up and Operation GuideChapter 9CallPilot reportsAbout CallPilot reportsThis chapter describes CallPilot reports and explains

102 Chapter 9 CallPilot reportsNN40090-300NN40090-300Mailbox Information ReportThis report shows the following for each mailbox.The mailbox can have o

Chapter 9 CallPilot reports 103CallPilot Manager Set Up and Operation GuideFULLMailbox is full.NOACCEPTSubscriber has set mailbox to not accepting mes

104 Chapter 9 CallPilot reportsNN40090-300NN40090-300All Mailbox Activity ReportThe Mailbox Activity Report shows seven-day usage information for all

Chapter 9 CallPilot reports 105CallPilot Manager Set Up and Operation GuideCCR Tree Usage ReportThis report shows the Tree number, the Greeting Tables

106 Chapter 9 CallPilot reportsNN40090-300NN40090-300The CCR Tree Report shows the following.Port Usage/Call Handling ReportThis report summarizes inb

Chapter 9 CallPilot reports 107CallPilot Manager Set Up and Operation Guide• does not include the current day, because record collection for this day

108 Chapter 9 CallPilot reportsNN40090-300NN40090-300• If a caller requests several documents during a call, there are several lines in the report, ea

Chapter 9 CallPilot reports 109CallPilot Manager Set Up and Operation Guide*Contact Center parametersAppears if Intelligent Contact Center is installe

Contents 11CallPilot Manager Set Up and Operation GuideChanging the Attendant default extension . . . . . . . . . . . . . . . . . . . . . . . . . . .

110 Chapter 9 CallPilot reportsNN40090-300NN40090-300Message Usage ReportThe Message Usage Report shows the number of minutes of storage available on

111CallPilot Manager Set Up and Operation GuideChapter 10CallPilot system propertiesSetting the system properties1 Click the Configuration heading.2 C

112 Chapter 10 CallPilot system propertiesNN40090-300NN40090-3009 Select the Enable External Initialization check box if you want subscribers to be ab

Chapter 10 CallPilot system properties 113CallPilot Manager Set Up and Operation Guidemailbox on a CallPilot User interface, the telset plays a voice

114 Chapter 10 CallPilot system propertiesNN40090-300NN40090-30027 If required, in the Message Forwarding “From” E-Mail Address box, type the From e-m

Chapter 11 Service Directory Numbers 115CallPilot Manager Set Up and Operation GuideChapter 11Service Directory NumbersAbout Service Directory Numbers

116 Chapter 11 Service Directory NumbersNN40090-300NN40090-300Name DialingYou map a DN to Name Dialing. The caller connects directly to the Name Diali

Chapter 11 Service Directory Numbers 117CallPilot Manager Set Up and Operation Guide3 Click Add.The Service Directory Number Setup page appears.4 In t

118 Chapter 11 Service Directory NumbersNN40090-300NN40090-300To change a Service Directory Table entry1 Click the Configuration heading.2 Click the S

Chapter 11 Service Directory Numbers 119CallPilot Manager Set Up and Operation GuideTo delete a Service Directory Table entry1 Click the Configuration

12 ContentsNN40090-300NN40090-300

120 Chapter 11 Service Directory NumbersNN40090-300NN40090-300

121CallPilot Manager Set Up and Operation GuideChapter 12Dialing TranslationAbout Dialing TranslationDialing translation is a process by which the num

122 Chapter 12 Dialing TranslationNN40090-300NN40090-300Examples of Dialing Translation TablesThe following tables are examples of Dialing Translation

Chapter 12 Dialing Translation 123CallPilot Manager Set Up and Operation GuideNetwork AccessThe Dialing Table Translation results in a number that can

124 Chapter 12 Dialing TranslationNN40090-300NN40090-300Setting Dialing Translation propertiesSetting the Dialing Translation properties makes it easi

Chapter 12 Dialing Translation 125CallPilot Manager Set Up and Operation GuideTo review Dialing Translation Table entries1 Click the Configuration hea

126 Chapter 12 Dialing TranslationNN40090-300NN40090-300

127CallPilot Manager Set Up and Operation GuideChapter 13CallPilot Manager configurationEnabling keycodesYou can enable keycodes to increase the numbe

128 Chapter 13 CallPilot Manager configurationNN40090-300NN40090-300

129CallPilot Manager Set Up and Operation GuideChapter 14CallPilot Manager operationsBacking up and restoring CallPilot informationIf you use Business

13CallPilot Manager Set Up and Operation GuideChapter 1Getting startedAbout this GuideThe CallPilot Manager Set Up and Operation Guide describes how t

130 Chapter 14 CallPilot Manager operationsNN40090-300NN40090-300To reset CallPilot for Business Communications Manager1 On a telephone on your system

Chapter 14 CallPilot Manager operations 131CallPilot Manager Set Up and Operation GuideChanging the Operator settingsSetting the Auto Attendant Status

132 Chapter 14 CallPilot Manager operationsNN40090-300NN40090-300Changing the Answer Lines StatusCallPilot can answer all your Central Office (CO) lin

Chapter 14 CallPilot Manager operations 133CallPilot Manager Set Up and Operation GuideResetting the Operator passwordYou can reset the Operator passw

134 Chapter 14 CallPilot Manager operationsNN40090-300NN40090-300Changing the Operator settings from a telephoneFrom a telephone you can:• set the Ope

Chapter 14 CallPilot Manager operations 135CallPilot Manager Set Up and Operation GuideChanging the Operator passwordYou can change the Operator passw

136 Chapter 14 CallPilot Manager operationsNN40090-300NN40090-300Changing the Operator default extensionWhen callers request to speak to your company

Chapter 14 CallPilot Manager operations 137CallPilot Manager Set Up and Operation GuideSetting the Business StatusThe Business Status setting override

138 Chapter 14 CallPilot Manager operationsNN40090-300NN40090-300Changing greetings or the Business Status from a remote telephoneYou can change a gre

Chapter 14 CallPilot Manager operations 139CallPilot Manager Set Up and Operation GuideSetting up line answeringCallPilot can answer all your Central

14 Chapter 1 Getting startedNN40090-300NN40090-300Fax AnsweringFax Answering lets outside callers send faxes to the main site telephone number. Fax An

140 Chapter 14 CallPilot Manager operationsNN40090-300NN40090-300

141CallPilot Manager Set Up and Operation GuideChapter 15Message ForwardingWith the Message Forwarding feature, mailbox owners can send an e-mail mess

142 Chapter 15 Message ForwardingNN40090-300NN40090-300Configuring Message ForwardingMessage Forwarding is configured in two parts:1 As an administrat

Chapter 15 Message Forwarding 143CallPilot Manager Set Up and Operation Guidefor security purposes. If your ISP requires this security to send e-mails

144 Chapter 15 Message ForwardingNN40090-300NN40090-30013 Click Submit.14 If you did not clear the Enable Message Forwarding User Administration check

Chapter 15 Message Forwarding 145CallPilot Manager Set Up and Operation Guide2008-05-13T09:49:41.674 [ERROR] {STLog} (44013) - VoiceMail - Message For

146 Chapter 15 Message ForwardingNN40090-300NN40090-300Example 3: A protocol error occurred while delivering the messageThis issue will result in alar

Chapter 15 Message Forwarding 147CallPilot Manager Set Up and Operation Guide• Most device types can play the wav voice e-mail attachments. Older Blac

148 Chapter 15 Message ForwardingNN40090-300NN40090-300The following table lists the alarms introduced by the Message Forwarding Feature.#Alarm ID Sev

Chapter 15 Message Forwarding 149CallPilot Manager Set Up and Operation Guide10 44019 Minor VoiceMail VoiceMail- Message Forwarding- Mailbox <mailb

Chapter 1 Getting started 15CallPilot Manager Set Up and Operation GuideMessage ForwardingWith the Message Forwarding feature, mailbox owners can send

150 Chapter 15 Message ForwardingNN40090-300NN40090-300

151CallPilot Manager Set Up and Operation GuideChapter 16Broadcast and Information messagesAbout Broadcast messagesYou can send a Broadcast message if

152 Chapter 16 Broadcast and Information messagesNN40090-300NN40090-300To record and send a Broadcast message - Norstar Voice MailTo record and send a

Chapter 16 Broadcast and Information messages 153CallPilot Manager Set Up and Operation GuideInformation mailbox messagesYour business or departments

154 Chapter 16 Broadcast and Information messagesNN40090-300NN40090-300Write the message down and practice reading it aloud. When you are confident th

Chapter 16 Broadcast and Information messages 155CallPilot Manager Set Up and Operation GuideTo record an Information mailbox message1 Press .Foll

156 Chapter 16 Broadcast and Information messagesNN40090-300NN40090-300

157CallPilot Manager Set Up and Operation GuideChapter 17Troubleshooting CallPilotThis chapter gives solutions to problems that can occur when you ope

158 Chapter 17 Troubleshooting CallPilotNN40090-300NN40090-300External callers hear the wrong greetingIf external callers hear the wrong greeting, (fo

Chapter 17 Troubleshooting CallPilot 159CallPilot Manager Set Up and Operation GuidePersonalized greetings do not playPersonalized greetings do not pl

16 Chapter 1 Getting startedNN40090-300NN40090-300AcronymsThe following is a list of acronyms used in this guide.Table 1 Acronym DescriptionBCM Busi

160 Chapter 17 Troubleshooting CallPilotNN40090-300NN40090-300Incomplete messages are received in a mailbox, or “Message delivered” plays while record

Chapter 17 Troubleshooting CallPilot 161CallPilot Manager Set Up and Operation GuideCallers who access a Park and Page node hear “The person you have

162 Chapter 17 Troubleshooting CallPilotNN40090-300NN40090-300

163CallPilot Manager Set Up and Operation GuideChapter 18CallPilot configuration tipsThis chapter describes system configuration enhancements that max

164 Chapter 18 CallPilot configuration tipsNN40090-300NN40090-300Using Call Forward All Calls (CFAC)If a subscriber does not want to take any calls fo

Chapter 18 CallPilot configuration tips 165CallPilot Manager Set Up and Operation GuideHow to set up CallPilot for different businessesThere are sever

166 Chapter 18 CallPilot configuration tipsNN40090-300NN40090-300Greeting Table 1 for On Your ToesCallPilot uses Greeting Table 1 to answer calls afte

Chapter 18 CallPilot configuration tips 167CallPilot Manager Set Up and Operation GuideCallPilot for a medium businessBridge Stone EngineeringCallPilo

168 Chapter 18 CallPilot configuration tipsNN40090-300NN40090-300Greeting Table 1 for Bridge Stone EngineeringCallPilot uses Greeting Table 1 to answe

Chapter 18 CallPilot configuration tips 169CallPilot Manager Set Up and Operation GuideThe managersBridge Stone managers have a personal CO line that

Chapter 1 Getting started 17CallPilot Manager Set Up and Operation GuideSymbols and text conventionsThese symbols are used to Highlight critical infor

170 Chapter 18 CallPilot configuration tipsNN40090-300NN40090-300Automatic Set RelocationMust be set to No when changing the CallPilot extension and c

Chapter 18 CallPilot configuration tips 171CallPilot Manager Set Up and Operation GuideDelayed Ring Transfer (DRT)To use CallPilot as a secondary line

172 Chapter 18 CallPilot configuration tipsNN40090-300NN40090-300LinesIf a line programmed for the Auto Attendant appears on a set, it rings when Call

Chapter 18 CallPilot configuration tips 173CallPilot Manager Set Up and Operation GuideTransfer CallbackCalls through the Auto Attendant that transfer

174 Chapter 18 CallPilot configuration tipsNN40090-300NN40090-300

175CallPilot Manager Set Up and Operation GuideAppendix ADefault configuration valuesThis appendix is a summary of the values that you can enter at th

176 Appendix A Default configuration valuesNN40090-300NN40090-300 **Group List numbers are always three digits longNorstar Voice Mail interface featur

Appendix A Default configuration values 177CallPilot Manager Set Up and Operation GuideMeetMe ConferencingEstablishes a teleconference when each

178 Appendix A Default configuration valuesNN40090-300NN40090-300

179CallPilot Manager Set Up and Operation GuideGlossaryAASee Auto Attendant.AdministrationThe tasks involved in maintaining CallPilot mailboxes, Greet

18 Chapter 1 Getting startedNN40090-300NN40090-300These conventions and symbols are used to represent the Business Series Terminal display and dialpad

180 GlossaryNN40090-300NN40090-300Business StatusA setting that overrides the schedule of the Greeting Table and plays the Non-business greeting until

Glossary 181CallPilot Manager Set Up and Operation GuideCustom Call RoutingCall Paths that let callers select options to direct their calls along path

182 GlossaryNN40090-300NN40090-300GreetingsThere are three types of CallPilot Greetings: Company Greetings, Personal Mailbox Greetings and Information

Glossary 183CallPilot Manager Set Up and Operation GuideInitializing a mailboxPreparing a mailbox to receive messages. Initializing a mailbox includes

184 GlossaryNN40090-300NN40090-300Message Waiting NotificationMessage Waiting Notification provides subscribers with the message notification “Message

Glossary 185CallPilot Manager Set Up and Operation GuidePath numberAn identification number assigned to a Path on each CCR Tree. The number represents

186 GlossaryNN40090-300NN40090-300System Administrator MailboxOne of the two Special Mailboxes. It is used by the System Administrator for sending Bro

187CallPilot Manager Set Up and Operation GuideIndexAAfternoon Greeting 68Alternate extension 36Alternate Language 61, 66, 112Analog Station Mod

188 IndexNN40090-300NN40090-300starting from Business Communications Manager 24starting from CallPilot 150 24system requirements 23CallPilot opt

Index 189CallPilot Manager Set Up and Operation Guidesetting 124Dialing Translation Tablechanging entries 125deleting entries 125example 122,

Chapter 1 Getting started 19CallPilot Manager Set Up and Operation GuideAbout Nortel Business Series Terminal telephone buttonsThis table shows the No

190 IndexNN40090-300NN40090-300LLanguage choice, CallPilot Feature Compatibility 171Language, assigning 69Log prompt, troubleshooting 158MMailbo

Index 191CallPilot Manager Set Up and Operation Guidesetting 124Park and Page 37node, adding 92Password“locked-out” 46, 159default 39expiry

192 IndexNN40090-300NN40090-300greetings 157Group List 160log prompt 158mailbox not accepting messages 159message lost in a mailbox 159passw

Copyright © 2005–2010 Nortel Networks, All Rights Reserved.The information in this document is subject to change without notice. The statements, confi

20 Chapter 1 Getting startedNN40090-300NN40090-300Related PublicationsThis section provides a list of additional documents referred to in this guide.

Chapter 1 Getting started 21CallPilot Manager Set Up and Operation Guidehttp://www.nortel.com/ercGetting Help through a Nortel distributor or reseller

22 Chapter 1 Getting startedNN40090-300NN40090-300

23CallPilot Manager Set Up and Operation GuideChapter 2Using CallPilot ManagerRequirements for CallPilot ManagerCallPilot Manager operates on a Busine

24 Chapter 2 Using CallPilot ManagerNN40090-300NN40090-300If not all the CallPilot settings shown in this guide appear in your browser:• refresh the b

Chapter 2 Using CallPilot Manager 25CallPilot Manager Set Up and Operation Guide6 Under the Administrator Management Tools title, select the CallPilot

26 Chapter 2 Using CallPilot ManagerNN40090-300NN40090-300Resetting the System Administrator passwordIf you have a BCM system, there is no dedicated o

27CallPilot Manager Set Up and Operation GuideChapter 3CallPilot mailboxesAbout installing mailboxesYou install mailboxes by enabling a keycode. The k

28 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300General Delivery MailboxThe General Delivery Mailbox is your company mailbox. It is created auto

Chapter 3 CallPilot mailboxes 29CallPilot Manager Set Up and Operation GuideGuest mailboxesA Guest mailbox is a Subscriber mailbox without a primary e

3CallPilot Manager Set Up and Operation GuideTask ListGetting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300After you record the announcement, record a Company Greeting that tells callers about the mailbo

Chapter 3 CallPilot mailboxes 31CallPilot Manager Set Up and Operation Guide• Assign the Operator as the transfer point for all Information mailbox in

32 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300Mailbox Class of ServiceClass of Service (COS) values reduce the amount of programming you do wh

Chapter 3 CallPilot mailboxes 33CallPilot Manager Set Up and Operation GuideClass of Service default valuesTable 1 shows the Class of Service default

34 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300Table 1 Class of ServiceMailbox optionsYou can change these mailbox options, which are not inc

Chapter 3 CallPilot mailboxes 35CallPilot Manager Set Up and Operation GuideWhen you add a mailbox, you determine whether the mailbox appears in the C

36 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300Alternate extensionYou can assign up to five alternate extensions to each Subscriber mailbox. If

Chapter 3 CallPilot mailboxes 37CallPilot Manager Set Up and Operation GuideThe prime set for the Express Messaging Line must be set to the voice mail

38 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300While a call is parked the caller hears a hold tone or music on hold, depending on your system c

Chapter 3 CallPilot mailboxes 39CallPilot Manager Set Up and Operation GuideInitializing a mailboxInitializing a mailbox prepares your mailbox to rece

4 Task ListNN40090-300NN40090-300Working with CCR Trees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85To build a CC

40 Chapter 3 CallPilot mailboxesNN40090-300NN40090-300Checking which mailbox interface you useCallPilot supports two interfaces: Norstar Voice Mail an

41CallPilot Manager Set Up and Operation GuideChapter 4Working with mailboxesAdding a Subscriber mailboxTo create multiple Subscriber mailboxes, refer

42 Chapter 4 Working with mailboxesNN40090-300NN40090-30015 Select the Enable Call Screening check box to assign screened transfers to the mailbox own

Chapter 4 Working with mailboxes 43CallPilot Manager Set Up and Operation Guide7 In the Last Name box, type the mailbox owner’s last name.The last nam

44 Chapter 4 Working with mailboxesNN40090-300NN40090-300To add an Information mailbox1 Click the Mailbox Administration heading.2 Click the Add Mailb

Chapter 4 Working with mailboxes 45CallPilot Manager Set Up and Operation Guide• Mailboxes are added only if a working extension number is found on th

46 Chapter 4 Working with mailboxesNN40090-300NN40090-300If a mailbox owner cannot remember the password, you can reset the password to the default pa

Chapter 4 Working with mailboxes 47CallPilot Manager Set Up and Operation GuideChanging mailbox settingsAfter you add a mailbox, you can:• reset the m

48 Chapter 4 Working with mailboxesNN40090-300NN40090-300Viewing or editing a Class of ServiceFor information about the Class of Service settings, see

Chapter 4 Working with mailboxes 49CallPilot Manager Set Up and Operation Guide18 If you want to add or change a network location where the Record-a-

Task List 5CallPilot Manager Set Up and Operation GuideTo change the Operator password...

50 Chapter 4 Working with mailboxesNN40090-300NN40090-300About Group ListsWith Group Lists you can send messages to multiple recipients. You can creat

Chapter 4 Working with mailboxes 51CallPilot Manager Set Up and Operation GuideAdding a Group ListA mailbox must be initialized before you can add it

52 Chapter 4 Working with mailboxesNN40090-300NN40090-300Changing a Group ListYou can change a Group List name and members at any time. You cannot cha

53CallPilot Manager Set Up and Operation GuideChapter 5Recording greetings, prompts and namesWith CallPilot Manager you can:• record and listen to gre

54 Chapter 5 Recording greetings, prompts and namesNN40090-300NN40090-300To record a greeting, prompt or name using a telephone handsetFor best result

Chapter 5 Recording greetings, prompts and names 55CallPilot Manager Set Up and Operation Guide9 Click the Add Caption link for the greeting.The Greet

56 Chapter 5 Recording greetings, prompts and namesNN40090-300NN40090-300Importing greetings, prompts or namesYou can import a previously recorded gre

Chapter 5 Recording greetings, prompts and names 57CallPilot Manager Set Up and Operation GuideExporting greetings, prompts or namesYou can export a p

58 Chapter 5 Recording greetings, prompts and namesNN40090-300NN40090-300

59CallPilot Manager Set Up and Operation GuideChapter 6Setting up the Auto AttendantAbout the Auto AttendantThe Auto Attendant can answer your company

6 Task ListNN40090-300NN40090-300

60 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300Greeting TablesA Greeting Table stores the recordings that Auto Attendant plays to cal

Chapter 6 Setting up the Auto Attendant 61CallPilot Manager Set Up and Operation GuideGreeting Tables that use the alternate languageIf you use two la

62 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300To add an entry to the Holiday List1 Click the Auto-Attendant heading.The Lines Admini

Chapter 6 Setting up the Auto Attendant 63CallPilot Manager Set Up and Operation Guide4 Click the Change link for the New Item.The Holiday Setup page

64 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300About Holiday statusThe Status column in the Holiday List shows the status of the holi

Chapter 6 Setting up the Auto Attendant 65CallPilot Manager Set Up and Operation GuideTo change an entry in the Holiday List1 Click the Auto-Attendant

66 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300If you use a Primary and Alternate Language, record the option  instruction in the Al

Chapter 6 Setting up the Auto Attendant 67CallPilot Manager Set Up and Operation GuideAssigning greetings to Greeting TablesIn a Greeting Table you ca

68 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300Setting the business hoursSetting the business hours determines when each greeting is

Chapter 6 Setting up the Auto Attendant 69CallPilot Manager Set Up and Operation GuideAssigning a language preferenceAfter you assign greetings to the

7CallPilot Manager Set Up and Operation GuideContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300Auto Attendant MenuThe Auto Attendant Menu plays after the Company Greeting, and when

Chapter 6 Setting up the Auto Attendant 71CallPilot Manager Set Up and Operation GuideSetting the Auto Attendant propertiesThis feature controls the A

72 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-3004 Click Submit.Starting CCR Tree feature codeThis box is for the three-digit starting

Chapter 6 Setting up the Auto Attendant 73CallPilot Manager Set Up and Operation GuideAbout Touchtone GateTouchtone Gate is a feature that allows Call

74 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300The Touchtone Gate voice prompt is not played to internal callers. For internal caller

Chapter 6 Setting up the Auto Attendant 75CallPilot Manager Set Up and Operation GuideCLID Routing overviewIf an incoming call has a CLID value that m

76 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300Telephone numbers in the CLID Routing Table are sorted in numerical order, from the lo

Chapter 6 Setting up the Auto Attendant 77CallPilot Manager Set Up and Operation Guide• a Greeting Table, select the Greeting Table option and from th

78 Chapter 6 Setting up the Auto AttendantNN40090-300NN40090-300Configuring line answeringThe system can answer all your incoming lines, or just the l

79CallPilot Manager Set Up and Operation GuideChapter 7Custom Call RoutingAbout Custom Call RoutingWith Custom Call Routing (CCR) you can replace Auto

8 ContentsNN40090-300NN40090-300Adding an Information mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43A

80 Chapter 7 Custom Call RoutingNN40090-300NN40090-300To build a CCR Tree you start by creating the options presented in the Home node. You can includ

Chapter 7 Custom Call Routing 81CallPilot Manager Set Up and Operation GuideExample of a Home nodePlanning a CCR TreeTo plan a CCR Tree1 Identify the

82 Chapter 7 Custom Call RoutingNN40090-300NN40090-300About CCR Tree structureHome nodeAfter the Company Greeting, a caller hears the Home node messag

Chapter 7 Custom Call Routing 83CallPilot Manager Set Up and Operation GuideSub-menuA sub-menu is any menu that callers hear after the Home node. Sub-

84 Chapter 7 Custom Call RoutingNN40090-300NN40090-300An example of a CCR Tree MailboxTo be included on our mailing list leave your name and address a

85CallPilot Manager Set Up and Operation GuideChapter 8Working with CCR TreesBuilding a CCR TreeYou can record your CCR Tree programming in the CCR Tr

86 Chapter 8 Working with CCR TreesNN40090-300NN40090-300To create a Home menu node1 Click the Custom Call Routing heading.The CCR Tree Administration

Chapter 8 Working with CCR Trees 87CallPilot Manager Set Up and Operation Guidefollow the steps in “Importing greetings, prompts or names” on page 56

88 Chapter 8 Working with CCR TreesNN40090-300NN40090-3007 Click Submit.Copying a CCR TreeIf you want to create a CCR Tree that is similar to another

Chapter 8 Working with CCR Trees 89CallPilot Manager Set Up and Operation GuideCallers can press  to hear more options, such as:To hear our weekly sp

Contents 9CallPilot Manager Set Up and Operation GuidePlanning a CCR Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

90 Chapter 8 Working with CCR TreesNN40090-300NN40090-3004 Click the Change link for the Information node.The CCR Information Node Properties page app

Chapter 8 Working with CCR Trees 91CallPilot Manager Set Up and Operation Guide• Home: returns the call to the Home node prompt• Disconnect: disconnec

92 Chapter 8 Working with CCR TreesNN40090-300NN40090-300 is the telephone number dialedFor information on preventing unauthorized call

Chapter 8 Working with CCR Trees 93CallPilot Manager Set Up and Operation GuideTo add a Park and Page node1 Click the Custom Call Routing heading.The

94 Chapter 8 Working with CCR TreesNN40090-300NN40090-30012 Click Voice for the Primary and Alternate prompts and record your primary and alternate re

Chapter 8 Working with CCR Trees 95CallPilot Manager Set Up and Operation GuideCreating Customized Digits recordingsYou can record customized recordin

96 Chapter 8 Working with CCR TreesNN40090-300NN40090-300Assigning a CCR Tree to a Greeting TableBefore incoming callers can access a CCR Tree, you mu

Chapter 8 Working with CCR Trees 97CallPilot Manager Set Up and Operation GuideOne button access to CCR treesAfter you create a CCR Tree, you can prog

98 Chapter 8 Working with CCR TreesNN40090-300NN40090-300Disabling a CCR TreeBefore you make any changes to a CCR Tree, remove any references to the C

Chapter 8 Working with CCR Trees 99CallPilot Manager Set Up and Operation GuideChanging a nodeTo change the properties of a node1 Click the Custom Cal