Avaya CallPilot Manager User Manual Page 59
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59
CallPilot Manager Set Up and Operation Guide
Chapter 6
Setting up the Auto Attendant
About the Auto Attendant
The Auto Attendant can answer your company's incoming telephone calls from an external user.
The Auto Attendant plays a prerecorded greeting selected from the Greeting Table, according to
the time of day.
You can record and assign different greetings to the Greeting Table. The Greeting Table
parameters control the Auto Attendant. Greeting Table parameters include custom prompts, and
whether outside callers hear the Auto Attendant menu or a Custom Call Routing menu. You can
specify which greetings play for particular calls. For example, you can program the system so that
callers hear one greeting when they call the sales number, and a different greeting when they call
the customer support number.
The Auto Attendant Menu offers callers a range of options that they can select using the dialpad of
their telephone. If you want to offer a greater range of options and services for incoming calls, you
can assign a Custom Call Routing (CCR) menu to play. Callers are directed to the Auto Attendant
unless you configured a CCR Tree. See “Planning a CCR Tree” on page 81 for information about
creating a CCR menu.
Auto Attendant overview
Incoming call
Auto Attendant Menu options play
See “Auto Attendant Menu” on page 70
Auto Attendant answers
Company greeting plays
- BCM50 3.0 1
- CallPilot 1
- Trademarks 2
- Task List 3
- 6 Task List 6
- Contents 7
- 12 Contents 12
- Chapter 1 13
- 14 Chapter 1 Getting started 14
- Audience 15
- Acronyms 16
- Symbols and text conventions 17
- Using the dialpad 19
- How to get Help 20
- Chapter 1 Getting started 21 21
- 22 Chapter 1 Getting started 22
- Chapter 2 23
- Starting CallPilot Manager 24
- for BCM from Element Manager 24
- System timeout 25
- Chapter 3 27
- General Delivery Mailbox 28
- Subscriber mailboxes 28
- Guest mailboxes 29
- Information mailboxes 30
- Mailbox Class of Service 32
- Mailbox options 34
- Message Waiting Notification 35
- Outdial type 35
- Auto-Login 35
- Alternate extension 36
- Express Messaging Line 36
- Call Screening 37
- Mailbox Restrictions 37
- Park and Page 37
- Restricting Outdialing 38
- Initializing a mailbox 39
- Chapter 4 41
- Adding a Guest mailbox 42
- Adding an Information mailbox 43
- Adding many mailboxes 44
- About mailbox passwords 45
- Trivial passwords 46
- Incorrect password lock-out 46
- Password expiry 46
- Changing mailbox settings 47
- To edit a Class of Service 48
- Deleting a mailbox 49
- About Group Lists 50
- Adding a Group List 51
- Changing a Group List 52
- To change a Group List 52
- Chapter 5 53
- Chapter 6 59
- Greeting Tables 60
- Holiday List 61
- About Holiday status 64
- About Company Greetings 65
- Recording a Company Greeting 66
- Setting up a Greeting Table 66
- Setting the business hours 68
- Assigning a menu repeat key 69
- Auto Attendant Menu 70
- Recording a Custom Menu 70
- 4 Click Submit 72
- About Touchtone Gate 73
- About the CLID Routing Table 74
- Configuring line answering 78
- Chapter 7 79
- Planning a CCR Tree 81
- About CCR Tree structure 82
- Mailbox node 83
- Transfer node 83
- Destination 83
- Park and Page node 83
- An example of a CCR Tree 84
- Chapter 8 85
- To create a Home menu node 86
- To create a Home Mailbox node 87
- Adding nodes to the Home node 88
- Adding a Menu node 89
- Adding an Information node 89
- Adding a Mailbox node 90
- Adding a Transfer node 91
- Adding a Park and Page node 92
- To add a Park and Page node 93
- Testing a CCR Tree 96
- Disabling a CCR Tree 98
- Changing a node 99
- Deleting a node 99
- Deleting a CCR Tree 99
- NN40090-300NN40090-300 100
- Chapter 9 101
- Mailbox Information Report 102
- Table 4 103
- All Mailbox Activity Report 104
- Event Log Report 104
- CCR Tree Usage Report 105
- Table 5 106
- Fax Usage Report 107
- System Configuration Report 108
- Table 7 109
- Resetting Mailbox statistics 110
- Chapter 10 111
- Chapter 11 115
- Name Dialing 116
- Auto Attendant 116
- Greeting Table 116
- Chapter 12 121
- numbers 122
- Network Access 123
- Translation properties 124
- Translation Table 124
- Translation Table entries 124
- Table entry 125
- Chapter 13 127
- Chapter 14 129
- and presents each caller 132
- Setting the Operator status 134
- To set the Operator status 134
- Setting the Business Status 137
- To set the Business Status 137
- Norstar Voice mail Interface: 138
- Setting up line answering 139
- To assign Answer Lines 139
- Chapter 15 141
- Forwarding e-mail address 146
- Chapter 16 151
- Information mailbox messages 153
- Chapter 17 157
- Chapter 18 163
- To Call Forward All Calls 164
- On Your Toes Dance Studio 165
- The central receptionist 165
- The Costume Room 166
- Bridge Stone Engineering 167
- Feature compatibility 169
- Transfer Callback 173
- Appendix A 175
- Glossary 179
- 180 Glossary 180
- Glossary 181 181
- 182 Glossary 182
- Glossary 183 183
- 184 Glossary 184
- Glossary 185 185
- 186 Glossary 186
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