Avaya CallPilot Manager User Manual Page 65
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Chapter 6 Setting up the Auto Attendant 65
CallPilot Manager Set Up and Operation Guide
To change an entry in the Holiday List
1 Click the Auto-Attendant heading.
The Lines Administration page appears.
2 Click the Holidays link.
The Holiday List page appears.
3 Click Change for the Holiday you want to change the properties of.
The Holiday Setup page appears.
4 Change the properties of Greetings, CCR Trees, Hours, and so on.
5 Click Submit.
To delete an entry in the Holiday List
1 Click the Auto-Attendant heading.
The Lines Administration page appears.
2 Click the Holidays link.
The Holiday List page appears.
3 Click the Delete link for the Holiday you want to delete.
A message appears that asks you to confirm the deletion.
4 Click OK.
About Company Greetings
Before you record your Company Greetings, decide what type of greetings you want to use for the
incoming calls, and what you want the greetings to say. There are four greeting times that reflect
the Morning, Afternoon, Evening and Non-business hours. You can prepare four greetings, or you
can use the same greeting for each time of day. As you record the greetings, number them from 1
to 4.
An example greeting for each time of day:
1 Morning Greeting: “Good morning. You have reached Touchstone Marketing.”
2 Afternoon Greeting: “Good afternoon. You have reached Touchstone Marketing.”
3 Evening Greeting: “Good evening. You have reached Touchstone Marketing.”
4 Non-business Greeting: “You have reached Touchstone Marketing. Our business hours are
Monday to Friday from 8:00 a.m. to 5:00 p.m. Please stay on the line and leave a message.
Thank you for calling.”
Greetings 1 through 4 are assigned by default to all Greeting Tables. This means that Greeting 1
plays as the Morning Greeting for Greeting Table 1, 2, 3 and 4.
If you use only one Greeting Table, the numbered greetings you record from 1 to 4 play
automatically. You do not have to assign Greetings 1 to 4 to the table, but you must select the
language preference.
- BCM50 3.0 1
- CallPilot 1
- Trademarks 2
- Task List 3
- 6 Task List 6
- Contents 7
- 12 Contents 12
- Chapter 1 13
- 14 Chapter 1 Getting started 14
- Audience 15
- Acronyms 16
- Symbols and text conventions 17
- Using the dialpad 19
- How to get Help 20
- Chapter 1 Getting started 21 21
- 22 Chapter 1 Getting started 22
- Chapter 2 23
- Starting CallPilot Manager 24
- for BCM from Element Manager 24
- System timeout 25
- Chapter 3 27
- General Delivery Mailbox 28
- Subscriber mailboxes 28
- Guest mailboxes 29
- Information mailboxes 30
- Mailbox Class of Service 32
- Mailbox options 34
- Message Waiting Notification 35
- Outdial type 35
- Auto-Login 35
- Alternate extension 36
- Express Messaging Line 36
- Call Screening 37
- Mailbox Restrictions 37
- Park and Page 37
- Restricting Outdialing 38
- Initializing a mailbox 39
- Chapter 4 41
- Adding a Guest mailbox 42
- Adding an Information mailbox 43
- Adding many mailboxes 44
- About mailbox passwords 45
- Trivial passwords 46
- Incorrect password lock-out 46
- Password expiry 46
- Changing mailbox settings 47
- To edit a Class of Service 48
- Deleting a mailbox 49
- About Group Lists 50
- Adding a Group List 51
- Changing a Group List 52
- To change a Group List 52
- Chapter 5 53
- Chapter 6 59
- Greeting Tables 60
- Holiday List 61
- About Holiday status 64
- About Company Greetings 65
- Recording a Company Greeting 66
- Setting up a Greeting Table 66
- Setting the business hours 68
- Assigning a menu repeat key 69
- Auto Attendant Menu 70
- Recording a Custom Menu 70
- 4 Click Submit 72
- About Touchtone Gate 73
- About the CLID Routing Table 74
- Configuring line answering 78
- Chapter 7 79
- Planning a CCR Tree 81
- About CCR Tree structure 82
- Mailbox node 83
- Transfer node 83
- Destination 83
- Park and Page node 83
- An example of a CCR Tree 84
- Chapter 8 85
- To create a Home menu node 86
- To create a Home Mailbox node 87
- Adding nodes to the Home node 88
- Adding a Menu node 89
- Adding an Information node 89
- Adding a Mailbox node 90
- Adding a Transfer node 91
- Adding a Park and Page node 92
- To add a Park and Page node 93
- Testing a CCR Tree 96
- Disabling a CCR Tree 98
- Changing a node 99
- Deleting a node 99
- Deleting a CCR Tree 99
- NN40090-300NN40090-300 100
- Chapter 9 101
- Mailbox Information Report 102
- Table 4 103
- All Mailbox Activity Report 104
- Event Log Report 104
- CCR Tree Usage Report 105
- Table 5 106
- Fax Usage Report 107
- System Configuration Report 108
- Table 7 109
- Resetting Mailbox statistics 110
- Chapter 10 111
- Chapter 11 115
- Name Dialing 116
- Auto Attendant 116
- Greeting Table 116
- Chapter 12 121
- numbers 122
- Network Access 123
- Translation properties 124
- Translation Table 124
- Translation Table entries 124
- Table entry 125
- Chapter 13 127
- Chapter 14 129
- and presents each caller 132
- Setting the Operator status 134
- To set the Operator status 134
- Setting the Business Status 137
- To set the Business Status 137
- Norstar Voice mail Interface: 138
- Setting up line answering 139
- To assign Answer Lines 139
- Chapter 15 141
- Forwarding e-mail address 146
- Chapter 16 151
- Information mailbox messages 153
- Chapter 17 157
- Chapter 18 163
- To Call Forward All Calls 164
- On Your Toes Dance Studio 165
- The central receptionist 165
- The Costume Room 166
- Bridge Stone Engineering 167
- Feature compatibility 169
- Transfer Callback 173
- Appendix A 175
- Glossary 179
- 180 Glossary 180
- Glossary 181 181
- 182 Glossary 182
- Glossary 183 183
- 184 Glossary 184
- Glossary 185 185
- 186 Glossary 186
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