Avaya 3902 Digital Deskphones - Communication Server 1000 User's Guide

Avaya 3901, 3902, 3903,and 3904 DigitalDeskphones User GuideAvaya Communication Server 1000Document Status: StandardDocument Version: 02.01Part Code:

9Revision History Revision HistoryMarch 2013 Standard 02.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.6.

99Options ListEnable Call timer The Call timer enable option measures how long you are on each call. After you select Call timer enable from the Opti

100Options List Use Headset port on callThe Headset port on call option (available on the M3904) requires that a lamp-type accessory be connected to t

101Options ListSet On-hook default pathThe On-hook default path option (available on the M3903 and M3904) automatically opens the voice path on eithe

102Options List Activate Group ListeningThe Group Listening feature enables you to talk on the handset to one party while other people listen to the c

103Call Log and Personal Directory display and navigationCall Log and Personal Directory displayand navigationM3903 Call Log display and navigationTh

104Call Log and Personal Directory display and navigation To access the M3903 Callers List or Redial List using a Context Sensitive Soft Key or a Prog

105Call Log and Personal Directory display and navigationAccess your Personal Directory, Callers List, or Redial List (M3904)To access the M3904 Dire

106Call Log and Personal Directory display and navigation Call Log and Personal Directory password protection(M3903 and M3904)You can password protect

107Call Log and Personal Directory display and navigation 9. Press the Enter Key. 10. Press the Done Key to save changes.or/or/11. Press the Quit Key

108Call Log and Personal Directory display and navigation 6. Press the Select Key again to select Password enabled: ON. 7. Press the Off Key to disabl

10Revision History

109Call LogCall LogThe Call Log (available on the M3903 and M3904) records the name and number of incoming and outgoing calls and can be password pro

110Call Log presented with the first call in the old calls list.To make a call from the Callers List:1. Use the Navigation Keys to highlight the numbe

111Call Log3. Press the Select Key. or 4. Press the New Key to go to the top of the new calls list, or press the Old Key to go to the top of the old

112Redial List Redial ListThe Redial List (available on the M3903 and M3904) records your last 20 (M3904) or 5 (M3903) outgoing calls and can be passw

113Redial ListAccess and use the Redial List (M3904)To access the Redial List using the Directory/Log Key:/1. Press the Directory/Log Key.2. Use the

114Access and use the Personal Directory Access and use the Personal DirectoryThe Personal Directory (available on the M3904) provides a personalized

115Access and use the Personal DirectoryExample: To enter the name and telephone number for Chris: 1. Dial the name using the key pad.Note: Press th

116Access and use the Personal Directory or/7. Press the Quit Key or the Directory/Log Key to exit.Add an incoming call/1. Press the Copy Key.The dis

117Access and use the Personal Directoryor/6. Press the Quit Key or the Directory/Log Key to exit.Note: You can edit the name or number before or af

118Access and use the Personal Directory Delete or edit a Personal Directory entry To delete a Personal Directory entry:1. Use the Navigation Keys to

11M3900 Series Meridian Digital Telephone M3900 Series Meridian Digital TelephoneThere are five models in the M3900 Series Meridian Digital Telep

119Access and use the Personal DirectoryDelete your Personal DirectoryTo delete your Personal Directory:1. Press the Delete List Key.The display show

120Access and use the Personal Directory Use Card ViewThe Card View feature provides additional information about the Personal Directory entry. To loo

121Access and use the Personal DirectorySearch for an entryYou can search for a particular entry in your Personal Directory. To search for an entry:

122Access and use the Personal Directory or4. Press Next to copy the incoming call without editing the name. Edit the number, if required (see notes f

123Set-to-Set MessagingSet-to-Set MessagingWith the Set-to-Set Messaging application activated (available on the M3903 and M3904), an internal caller

124Set-to-Set Messaging 2. From the Edit Mode screen, use the dial pad to enter a text message. Press the Delete Key to delete a character. Press the

125Set-to-Set Messaging3. From the Edit Mode screen, use the dial pad to customize the message. Press the Delete Key to delete a character. Press the

126Corporate Directory Note 2: If messages have been provided by your network administrator, up and down arrows appear on the right side of the displ

127Corporate DirectoryNote 2: You do not need to enter the entire name. When the Done Key is pressed, the application will highlight the first direc

128Corporate Directory To exit the Corporate Directory application:or/Press the Quit Key or the Applications Key.To copy an entry from the Corporate D

12M3900 Series Meridian Digital TelephoneM3902The M3902 has one Line (DN) Key, and three Programmable Soft Keys (self-labeled). M3902 telephone55

129Virtual OfficeVirtual OfficeThe Virtual Office feature (available on the M3903 and M3904) allows you to log into a specially designated M3903 or M

130Virtual Office telephone is configured as an M3904, you may only login to an M3904.To log off the Virtual Office telephone:1. Lift the handset.or2.

131M3901 Feature Operation M3901 Feature OperationM3901 is a one line telephone. The M3901 operates in a different way than the other M3900 serie

132M3901 Feature OperationLine (DN) KeyTo use the Line (DN) Key to make a call:/or1. Press the Line (DN) Key.orLift the handset. The Line (DN) Key is

133M3901 Feature Operation Program a feature or an Auto DialYour network administrator may configure up to five features for your telephone. The

134M3901 Feature OperationUse Auto DialAuto Dial lets you dedicate a feature position to a specific telephone number. When the Features Key and assign

135M3901 Feature Operation To make a Speed Call:1. Lift the handset./2. Press the Features Key.3. Press the Dial Pad Number Key for the Speed Cal

136M3901 Feature OperationSet up a Conference callYou can set up a Conference call for up to six people (including yourself). Contact your network adm

137M3901 Feature Operation Activate Ring AgainUse the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Ag

138M3901 Feature OperationMake a callTo dial a number while on-hook:/1. Press the Line (DN) Key.2. Dial the number.3. Lift the handset and speak when

13M3900 Series Meridian Digital Telephone M3903The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines co

139Accessories for the M3900 Series telephones Accessories for the M3900 Series telephonesOptional items are available for use with your M3900 Se

140Accessories for the M3900 Series telephonesFull Duplex Hands Free ModuleThe Full Duplex Hands Free Module provides simultaneous audio paths for tra

141Flexible Feature Codes/Feature Access CodesMeridian 1 Flexible Feature Codes (FFCs)Call Detail Recording Charge AccountRadio Paging AccessRemote Ca

142Flexible Feature Codes/Feature Access Codes Meridian SL-100 Feature Access Codes (FACs)Account Code Directed Call Park RetrievalAnonymous Caller

143Index Aaccess the Personal Directory 114Accessory Connection Module (ACM)139account code 66, 68Analog Terminal Adapter (ATA) 139announcement 6

144IndexM3903, M3904 68Computer Telephony Integration Adapt-er (CTIA) 139, 140Conference 45, 58, 136M3902 55M3903, M3904 56Context Sensitive Soft Keys

145Index Iindicator 18Information display 18Information line 18Intercom 33Internal Call Forward 51Interrupted dial tone 18Jjoin a callM3902 57M39

146IndexRedial List 112M3904Callers List 110Directories 104display 90key layout 9, 14Options List 91Personal Directory 114Personal Directory, access 1

147Index M3904 113Remote Access Directory Number 52Remote Call Forward 52Ring AgainM3901 137M3902 27M3903,M3904 28ring tone 19, 71, 73ring type 9

148Index

14M3900 Series Meridian Digital TelephoneM3904The M3904, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines config

15 Your Telephone’s ControlsYour Telephone’s ControlsUse the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and ha

16Your Telephone’s ControlsThe Navigation Keys allow you to scroll through Menus and lists on the display./The Copy Key copies incoming or outgoing ca

17 Your Telephone’s ControlsThey can be a Primary Directory Number (PDN) or secondary DN(s) on the M3903 and M3904.On the M3903 and M3904, the lower r

18 Terms you should knowTerms you should knowAttendant — The attendant is a telephone operator in your organization.Call Log— The Call Log can be conf

© 2013 Avaya Inc. All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that the information in this document is complete and ac

19 Terms you should knowMeridian 1, Meridian SL-100— The Meridian 1 or the Meridian SL-100 is your office communications system.More... — The More Key

20Your telephone call featuresYour telephone call featuresYour network administrator assigns features to your programmable feature keys. Whenever this

21Your telephone call features To switch from handset to handsfree:1. Press the Handsfree Key. 2. Replace the handset.To use a headset: Connect a

22Your telephone call featuresActivate/deactivate Group listeningThe Group listening feature allows others to listen to a call through the speaker whi

23Your telephone call features To deactivate the Group listening option:/1. Press the Options Key.2. Use the Navigation Keys to scroll through th

24Your telephone call featuresUse the Predial featureThe Predial feature allows you to enter and preview a number containing up to 31 digits and make

25Make a call Make a callThis section describes features that you can use when you make a call. There are several ways to make a call from your M

26Make a callMake a call while on-hookTo make a call while on-hook, leave the handset in the cradle while you dial a number.To dial on-hook:1. Press a

27Make a call 2. Dial the number to be stored on the Auto Dial Key.Note 1: The number may contain up to 31 digits.Note 2: If you are storing an

28Make a callTo cancel Ring Again before notification:Press the Ring Again Key a second time before hearing the notification tone.Ring Again (M3903 an

written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.Third-party components“Third Party Components” mean ce

29Make a call Redial last number calledLast Number Redial allows you to automatically redial the last number you dialed. This feature must be ena

30Make a callUse Speed Call (M3902)The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three

31Make a call Use Speed Call (M3903 and M3904)The Speed Call feature allows you to automatically dial frequently called numbers by entering a one

32Make a call3. Dial the Speed Call code assigned to the telephone number.The number is automatically dialed.Make a System Speed CallSystem Speed Call

33Make a call Make an Intercom callThe Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom fea

34Answer a callAnswer a callWhen you receive an incoming call, your telephone rings and the LCD indicator flashes.To answer a call: orLift the handset

35While on an active call While on an active callThis section describes features that you can use while on an active call.Place a call on HoldUse

36While on an active call/3. When you hear the ring or a person answers, press the Transfer Key to complete the call transfer.The LED indicator goes f

37While on an active call To go back to the original call if the transfer is incomplete:/1. Press the Goodbye Key.2. Press the Line (DN) Key with

38While on an active callIf the transferred call is not answered, your telephone rings:1. Lift the handset.2. Press the Transfer Key and repeat the tr

3 ContentsRevision History 9M3900 Series Meridian Digital Telephone 11M3901 11M3902 12M3903 13M3904 14Your Telephone’s Controls 15Term

39While on an active call To Park a call on the System Park DN or your own DN:Press the Park Key.If there is a System Park DN, the call automatic

40While on an active callTo retrieve a parked call:1. Lift the handset. or 2. Press the Park Key. On the Meridian SL-100, you can retrieve the call

41While on an active call call on 2190 (Where 2190 represents the default System Park DN).2. Dial the DN where you want to park the call.When you

42While on an active callTo retrieve a parked call on the Meridian 1:1. Lift the handset.2. Dial the DN where you parked the call.Note: If a parked ca

43While on an active call Calling Party Number (M3902)The Calling Party Number feature allows you to record a caller’s number, for accounting pur

44While on an active call4. Press the OK Key. You return to your call.To record a charge account number (Meridian SL-100):1. Lift the handset and ask

45While on an active call Trace a Malicious callMalicious Call Trace provides a way for you to trace nuisance calls. The feature is available for

46Incoming callsIncoming callsThis section describes features that you can use with incoming calls. Activate Automatic AnswerbackWhen Automatic Answer

47Incoming calls Use Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. Th

48Incoming callsUse Call WaitingCall Waiting puts your current call on hold, while you answer an incoming call. Example: The attendant routes an outsi

4 Draft 0.01ContentsUse Attendant Recall 38Use Call Park (M3902) 38Use Call Park (M3903 and M3904) 40Calling Party Number (M3902) 43Calling Party

49While you are away from your desk While you are away from your deskThis section describes features that you may wish to use when you are away f

50While you are away from your deskForward calls (M3903 and M3904)The Call Forward feature allows you to direct your calls to ring at another Line (DN

51While you are away from your desk Forward internal calls onlyInternal Call Forward allows only calls originating at internal DNs to ring at ano

52While you are away from your deskUse Remote Call ForwardThe Remote Call Forward feature allows you (from any telephone other than your own) to forwa

53While you are away from your desk To cancel Remote Call Forward:1. Lift the handset.2. If you call from a telephone outside the system, first d

54Secure your telephoneSecure your telephoneYou can lock your telephone with a password to prevent unauthorized use of your telephone. Note: This feat

55Talk with more than one person Talk with more than one personThis chapter describes features which allow you to talk with more than one person

56Talk with more than one personSet up a Conference call (M3903 and M3904)You can set up a Conference call for up to six people (including yourself).

57Talk with more than one person Join a call (M3902)The Call Join feature allows you to connect an incoming call to a call already in progress th

58Talk with more than one personSelectable Conferee Display and DisconnectYou can view the list of active conferees by using the Conferee Selectable D

5 ContentsCentrex/Exchange Switch Hook Flash 65Charge or Force Charge a call (M3902) 66Charge or Force Charge a call (M3903 and M3904)

59Talk with more than one person Use Group CallGroup Call automatically calls members of a predefined group, one at a time, until they have all a

60Talk with more than one personTo answer a Group Call: Lift the handset.Note 1: If you are on a call and you receive three 10-second tones, this is t

61Work without interruption Work without interruptionThis chapter describes features that provide you with uninterrupted work time.Activate Make

62Additional Call FeaturesAdditional Call FeaturesVoice mail soft keys featureNote: This feature is not available on all telephones. Contact your syst

63Additional Call Features Auto Dial Transfer FeatureAuto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the central of

64Additional Call FeaturesMeridian SL-100.

65Additional Call Features Call Page to make an announcementCall Page allows you to make an announcement over the paging system. To make a page c

66Additional Call FeaturesCharge or Force Charge a call (M3902)Call Charge allows you to charge a call to a specific account. Forced Charge Account al

67Additional Call Features To charge a call to an account when you transfer a call:/1. Press the Transfer Key.The call is placed on hold.2. Press

68Additional Call FeaturesCharge or Force Charge a call (M3903 and M3904)Call Charge allows you to charge a call to a specific account. Forced Charge

6 Draft 0.01ContentsChoose Ring type 97Select Call Log options 97Use Live dial pad 98Select Preferred name match 98Set up area code 98Enable Call

69Additional Call Features 3. Dial the charge account number. Use the Clear Key or Delete Key to edit the number. Press the Exit Key to leave the

70Additional Call FeaturesYou receive dial tone.4. Dial the number of the person you want to add to the conference. or 5. Press the Swap Key to switch

71Additional Call Features Forced Camp-onForced Camp-on allows your telephone to automatically ring another telephone as soon as that telephone d

72Additional Call FeaturesEnhanced Override FeatureEnhanced Override allows you to override an active call after you have attempted a Forced Camp-on.

73Additional Call Features Station Camp-onStation Camp-on allows you to transfer an external call to a busy extension. When the busy extension di

74Additional Call FeaturesPrivacy ReleasePrivacy Release allows one or more people who share your DN to join your call.To use Privacy Release while on

75Additional Call Features Radio PagingSome telephone systems can have an on-site Radio Paging system. This system feature allows you to page a p

76Additional Call FeaturesNote 1: The person you have paged can proceed to any telephone, enter their Radio Paging Answer code plus their own DN. This

77Additional Call Features Voice CallThe Voice Call feature allows you to page another person or make an announcement through someone else’s tele

78Additional Call Featuresadditional message options.ororororor5. Press the Stop Key to pause playback of the message. Press Play to resume playbackor

7 ContentsDelete or edit a Personal Directory entry 118Delete your Personal Directory 119Use the Personal Directory to make a call 119

79Hospitality features Hospitality featuresThese hospitality features are intended for hotel operations use.Note: With the exception of Automatic

80Hospitality features/3. Press the Goodbye Key.Note: On the Meridian SL-100, after you enter the FAC, you receive a confirmation tone.To verify the t

81Hospitality features Message RegistrationMessage Registration allows you to read, change, or reset meters that log your hotel telephone calls.

82Hospitality featuresMaid IdentificationMaid Identification makes it easier to keep track of which maids clean which rooms. The maid enters the infor

83Hospitality features Room StatusRoom Status lets you read the status of a room using the display.To read the status of a room:1. Press the Room

84Meridian SL-100 CLASS FeaturesMeridian SL-100 CLASS FeaturesAnonymous Caller RejectionThe Anonymous Caller Rejection feature allows you to reject in

85Meridian SL-100 CLASS Features Automatic CallbackThe Automatic Callback feature allows you to enter a Feature Access Code (FAC) that will autom

86Meridian SL-100 CLASS FeaturesAutomatic RecallThe Automatic Recall feature allows you to enter a Feature Access Code (FAC) that will automatically s

87Meridian SL-100 CLASS Features Customer Originated TraceThe Customer Originated Trace feature allows you to activate an immediate trace of the

88Meridian SL-100 CLASS FeaturesCalling Name and Number Delivery BlockingThe Calling Name and Number Delivery Blocking feature allows you to control t

8 Draft 0.01ContentsMeridian 1 Flexible Feature Codes (FFCs) 141Meridian SL-100 Feature Access Codes (FACs) 142

89Telephone displayTelephone displayThis section summarizes the display features of the M3902, M3903, and the M3904. Idle display is shown in the fol

90Telephone display M3904 displayThe upper portion of the display on the M3904 gives call status information, the lower display area is a three line f

91Options ListOptions ListThe Options List (available on the M3902, M3903, and M3904) allows you to customize certain characteristics of your phone.

92Options List Select a languageThe display is available in multiple languages. After you select Language. . . from the Options List menu,1. Use the N

93Options List5. Press the Select Key.6. Press the Dial Pad Key that is printed with the first letter in your new label. Press the key until the corr

94Options List Change a Feature Key label (M3903 and M3904)You can change the name on the Programmable Line (DN)/Feature Keys (self-labeled). These ke

95Options ListNote 3: Use the Case Key to change the case of the letter, as needed. You can use the Delete Key to delete one character, or the Clea

96Options List Adjust Screen contrastThe Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select S

97Options ListChoose Ring typeThe Ring type option allows you to choose from among the various ringing sounds available for your telephone model. Aft

98Options List Use Live dial padThe Live dial pad option (available on the M3904) allows you to press any dial pad key to automatically access a dial