Avaya Communication Server 1000 IP Softphone 2050 User's Guide

Nortel Communication Server 1000IP Softphone 2050User Guide

Revision history10to add information on using the Reset button in the Profiles section.December 2007Standard 02.01. This document is up-issued to supp

IP Softphone 2050 Settings100Note: The Smart Functions button is available on the desktop version of the USB Headset Adapter only.AboutThe About dialo

Accessibility Interface101Accessibility InterfaceThe Accessibility Interface works with screen reading software—such as JAWS® for Windows from Freedom

Accessibility Interface102• Access voice mail.• Use CS 1000 Directory features (Personal Directory, Redial List, Callers List).Line and FeatureChoose

Accessibility Interface103This section describes the following:• “Navigating Control groups” on page 103• “Navigating Menu Commands” on page 103Naviga

Accessibility Interface104Using hot keysYou can assign keyboard hot keys to access the full range of Call Control window functions and menu options—ne

Configuring CS 1000 Directory user preferences105Configuring CS 1000 Directory user preferencesYour server supports the following CS 1000 Directory fe

Configuring CS 1000 Directory user preferences106Note: This procedure affects only the language used by CS 1000 Directory features. To change the lang

Configuring CS 1000 Directory user preferences107Use the Call Log telephone option to configure the following preferences:• “Logging all/unanswered in

Configuring CS 1000 Directory user preferences108To enable or disable new call indication:1. Click Services.A list of options appears in the display

Configuring CS 1000 Directory user preferences109Area code setupUse area code setup to organize the display of incoming telephone numbers. When an inc

Contents11ContentsIP Softphone 2050 overview . . . . . . . . . . . . . . . . . . . . . . . . 17Features . . . . . . . . . . . . . . . . . . . . . .

Configuring CS 1000 Directory user preferences1103. Select last name, first name or first name, last name.The default setting for name display format

Configuring CS 1000 Directory user preferences111— Disable Pwd Protection5. Click one of the following:— To accept your selection, click Yes. — To ret

Configuring CS 1000 Directory user preferences112Note: If you click Sel, your password changes.If you make three consecutive incorrect password attemp

IP Softphone 2050 Diagnostics113IP Softphone 2050 DiagnosticsOverviewIP Softphone 2050 diagnostics are accessible from the Help menu and provide infor

IP Softphone 2050 Diagnostics114To open a previously saved diagnostics page:1. Click the Menu button in the top left corner of the diagnostics page wi

Troubleshooting the IP Softphone 2050115Troubleshooting the IP Softphone 2050The following sections describe various troubleshooting issues and sugges

Troubleshooting the IP Softphone 2050116Description:These messages indicate that the connection with the communication server cannot be established. T

Troubleshooting the IP Softphone 2050117Unable to obtain valid licenseSymptom:An error message appears that the license cannot be obtained, is invalid

Troubleshooting the IP Softphone 2050118various subcomponents, causing this message to appear two or three times in rapid succession during a normal s

Troubleshooting the IP Softphone 2050119Unable to retrieve communication server parameters from DHCP serverSymptom:The following message appears:“DHCP

Contents12Using the Properties dialog box . . . . . . . . . . . . . . . . . . . . . . . 41Linking to external directories . . . . . . . . . . . . .

Troubleshooting the IP Softphone 2050120The following message appears:”Service Denied. Reason XXXX “.Description:You are not authorized to use the com

Troubleshooting the IP Softphone 2050121One-way audioIf you experience problems with one-way only audio:• Check that your system administrator has pro

Troubleshooting the IP Softphone 2050122To reduce the severity of these breaks, turn off the Windows transition effects for menus and tool tips. To tu

Troubleshooting the IP Softphone 2050123Windows sounds play from your headset instead of your computer speakers, interfering with IP Softphone 2050 au

Troubleshooting the IP Softphone 2050124• Firewall applications intercept or delay packets, causing the IP Softphone 2050 to reset due to the expirati

Troubleshooting the IP Softphone 2050125a. Select Start.b. Right-click My Computer.c. Select Properties.The System Properties window appears.d. Select

Troubleshooting the IP Softphone 2050126Description:Either the IP Softphone 2050 does not recognize the adapter as a supported Nortel adapter, or the

Troubleshooting the IP Softphone 2050127If you suspect faulty enumeration, do the following:1. Unplug the USB cable from the USB Headset Adapter.2. Wa

Troubleshooting the IP Softphone 2050128The following sections describe some common errors related to the TAPI feature:• “Attempting to use TAPI featu

Troubleshooting the IP Softphone 20501291. Select Start > Control Panel > Phone and Modem Options > Advanced.2. Check the list of available t

Contents13IP Softphone 2050 USB Headset Adapter . . . . . . . . . . . . . 63Answering calls with the USB Headset Adapter . . . . . . . . . . . 65

Troubleshooting the IP Softphone 2050130

Index131IndexAAccessibility Interface, 101Active Call, 98Answer button, 64Answer, 25Application Server Administration, 33BBacklight, 64, 99CCall Contr

Index132LLightweight Directory Access Pro-tocol (LDAP), 42Line and Feature, 102Line keys, 26Line, 51Local Area Network (LAN), 17Local Directory, 29, 3

Index133UUSB Headset Adapter, 65VView menu, 74Voice over IP (VoIP), 17Volume button, 64Volume, 25WWide Area Network (WAN), 17Windows Address Book dire

Index134

Nortel Communication Server 1000IP Softphone 2050User GuideCopyright © 2005-2010 Nortel Networks. All Rights Reserved.LEGAL NOTICEWhile the informatio

Contents14Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Notifications . . . . . . . . . . . . . .

Contents15Troubleshooting the IP Softphone 2050 . . . . . . . . . . . . . . 115Connectivity problems . . . . . . . . . . . . . . . . . . . . . . .

Contents16

IP Softphone 2050 overview17IP Softphone 2050 overviewThe IP Softphone 2050 is a business telephone application that you can use to make and take call

IP Softphone 2050 overview18— Inbox (Message)— Shift (Outbox)— Services— Expand• Dedicated call processing keys: —Hold— Goodbye—Answer—Volume—Mute—Nav

IP Softphone 2050 overview19• Macro functions available for programming long dialing patternsComponentsThe IP Softphone 2050 supports six main compone

IP Softphone 2050 overview20For information about opening the Settings window, see “IP Softphone 2050 Settings” on page 76.System tray icon and menuYo

IP Softphone 2050 Call Control window21IP Softphone 2050 Call Control windowThe IP Softphone 2050 Call Control window supports the 1100 theme—designed

IP Softphone 2050 Call Control window22Call Control windowThe Call Control window (see Figure 1 below and Figure 2 on page 23) includes the standard f

IP Softphone 2050 Call Control window23Figure 2: Call Control Window—Compact theme (silver)Accessibility InterfaceThe Accessibility Interface works wi

IP Softphone 2050 Call Control window24Call Control window elements and functionsTable 1 describes the elements and functions of the Call Control wind

IP Softphone 2050 Call Control window25Navigation arrowsTo scroll through menus and lists in the display area.Use the Send/Enter key at the center of

IP Softphone 2050 Call Control window26Hold To place an active call on hold. The feature key label for the line on hold displays a flashing icon to in

IP Softphone 2050 Call Control window27Hot keysYou can assign keyboard hot keys to access the full range of Call Control window functions and menu opt

IP Softphone 2050 Call Control window28• Number sign (#)• Up, down, left, and right arrow keys • Shift+Up, Shift+Down• PageUp, PageDn• Alt+F1 to Alt+F

IP Softphone 2050 Directories29IP Softphone 2050 DirectoriesThe IP Softphone 2050 uses two directories for maintaining and accessing contacts: the Loc

3GNU GENERAL PUBLIC LICENSEVersion 2, June 1991Copyright (C) 1989, 1991 Free Software Foundation, Inc. 59 Temple Place - Suite 330, Boston, MA 02111-1

IP Softphone 2050 Directories30Opening a Local Directory from the Call Control windowTo open a Local Directory:1. Click the Menu button and select Vie

IP Softphone 2050 Directories31applications to the Personal Directory (or from the Personal Directory to other applications).An entry can contain any

IP Softphone 2050 Directories32In Directory View mode, the number you dialed displays. Redial List content updates when you dial out. Entries in the R

IP Softphone 2050 Directories33Password AdministrationFor information about using and setting Password Administration, see “Using Password Administrat

Installing and setting up the IP Softphone 205034Installing and setting up the IP Softphone 2050The following describes the requirements for installin

Installing and setting up the IP Softphone 205035The Nortel USB Audio Kit includes:• USB Headset Adapter (desktop or mobile)• Installation Guide (Engl

Managing contacts from the Local Directory36Managing contacts from the Local DirectoryYou can use the following options to manage contacts in the Loca

Managing contacts from the Local Directory377. Click OK.Note: For more information about entering information in the property fields, see “Using the P

Managing contacts from the Local Directory38To delete a contact from the Local Directory:1. Open the Local Directory. For details, see “Opening a Loca

Managing contacts from the Local Directory39Note: Names in the directory are formatted as last name, first name. Use this format when searching for a

4TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION 0. This License applies to any program or other work which contains a notice placed b

Managing contacts from the Local Directory40— Right-click the contact's entry, and then click the desired telephone number in the menu.— To dial

Managing contacts from the Local Directory41A cursor appears in the Group button. 4. Enter the new name you want the group to be called.5. Press Enter

Managing contacts from the Local Directory42Properties — General tabUse this tab to store a contact’s name, address, e-mail address, company informati

Managing contacts from the Local Directory43• Outlook directory• Windows Address Book directory (WAB)To access these external directories, you must cr

Managing contacts from the Local Directory44To add a new schema to the list:1. From the Schema tab, click Add.A Dialog box opens. The Dialog box lists

Managing contacts from the Local Directory45Linking to Windows Address Book directoryTo add a link to a WAB directory in the Shortcut Bar:1. From the

Managing contacts from the Local Directory46Note 1: You cannot directly add contacts to an external directory from within the Local Directory.Note 2:

Managing contacts from the CS 1000 Directory47Managing contacts from the CS 1000 DirectoryYour server supports the following CS 1000 Directory feature

Managing contacts from the CS 1000 Directory48Note 1: Unlike the Local Directory, CS 1000 Directory features (Personal Directory, Redial List, Callers

Managing contacts from the CS 1000 Directory49Deleting CS 1000 Directory contactsTo delete a contact from the Personal Directory, Redial List, or Call

5whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardl

Managing contacts from the CS 1000 Directory503. Find the contact using one of the following:— Scroll to the desired contact.— Search for the contact

Managing IP Softphone 2050 calls51Managing IP Softphone 2050 callsThe following sections describe options for managing IP Softphone 2050 calls:• “Maki

Managing IP Softphone 2050 calls52— Select a contact from a Microsoft application such as Outlook (if the IP Softphone 2050 has been selected as a lin

Managing IP Softphone 2050 calls53Figure 3: Incoming call notification windowWhen this notification appears you can do one of the following:— Click An

Managing IP Softphone 2050 calls54Click the ROD key to start or stop the call recording. This key is associated with the active user ID and is display

Managing IP Softphone 2050 calls55The SAVE key lamp status depends on the status of the call recording. If the call is to be saved, then the lamp is l

Managing IP Softphone 2050 calls56To enable the IP 2050 Softphone TAPI Service Provider:1. Select Start > Control Panel > Phone and Modem Option

Managing IP Softphone 2050 calls57On Hold A call is on hold.Table 2: Viewing active statusStatus Description

IP Softphone 2050 Expansion Module58IP Softphone 2050 Expansion ModuleThe Expansion Module (EM) provides status information about other IP Softphone 2

IP Softphone 2050 Expansion Module59Up to three EMs can be added to the IP 2050 Call Control Window, with the additional EMs cascading vertically bene

6works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based

IP Softphone 2050 Expansion Module603. Enter a name for the new group.4. Click OK.To remove a group:1. Right-click on an existing group. Note: The Gen

IP Softphone 2050 Graphical External Application Server61IP Softphone 2050 Graphical External Application ServerThe Graphical External Application Ser

IP Softphone 2050 Graphical External Application Server62To exit without selecting an application, close the window or click Cancel.GXAS applications

IP Softphone 2050 USB Headset Adapter63IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit before using the IP Softphone 205

IP Softphone 2050 USB Headset Adapter64Answer button To answer an incoming call, press Answer. If you have no incoming call when you press this button

IP Softphone 2050 USB Headset Adapter65Answering calls with the USB Headset AdapterYou can use the USB Headset Adapter to answer calls whenever the IP

IP Softphone 2050 USB Headset Adapter66Muting a callWhen you mute a call, you can still hear your caller, but your caller cannot hear you.To mute a ca

IP Softphone 2050 USB Headset Adapter67Customizing the Smart Functions menuYou can customize the features that appear on the Smart Functions menu usin

IP Softphone 2050 USB Headset Adapter683. In the Command box, enter the pathname and file name of the function you want to add.Note: If you do not kn

IP Softphone 2050 USB Headset Adapter69To remove a custom function:1. Select the custom function you want to remove.2. Click Delete.3. To confirm the

7the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free

IP Softphone 2050 macros70IP Softphone 2050 macrosUse the IP Softphone 2050 to enter macros. A macro is a sequence of keystrokes that you can use to a

IP Softphone 2050 macros71— Select the actions you want from the Keys menu, and then click Add.6. To add the new macro to the list, click Apply.7. To

IP Softphone 2050 menu commands72IP Softphone 2050 menu commandsThe following sections describes the IP Softphone 2050 menu commands:• “Call Control w

IP Softphone 2050 menu commands73• Settings—Opens the Settings window and the various tabs.Using the Edit menuFrom the Edit menu, you can choose from

IP Softphone 2050 menu commands74• Features—Select to view a list of available, server-supported features.• Macros—From the macros menu, select the ma

IP Softphone 2050 menu commands75Using the Change menuFrom the Change menu, you can choose any of the following options:• Change Font—Select this opti

IP Softphone 2050 Settings76IP Softphone 2050 SettingsUse the Settings window (shown in Figure 5) to access and configure the many IP Softphone 2050 f

IP Softphone 2050 Settings77— Click the Menu button and select File > Settings.Using the Settings windowThe following sections describe how to conf

IP Softphone 2050 Settings78Features and functions are listed in the left pane of the IP Softphone 2050 Settings window (see Figure 5 on page 76). Sel

IP Softphone 2050 Settings79be complete. Select Yes to reset now or select No if you plan on resetting later". You can select Yes to reset now, o

8This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free So

IP Softphone 2050 Settings80Selecting profilesTo choose which profile the IP Softphone 2050 uses for your current session:1. From the list of profiles

IP Softphone 2050 Settings81Importing profilesUse import to restore the backed-up configuration files of your personal settings for current use.To imp

IP Softphone 2050 Settings82ServerUse the Server dialog box to configure the connection between the IP Softphone 2050 and your communications server a

IP Softphone 2050 Settings83To use the Automatic (DHCP) method:1. Select the Automatic (DHCP) check box.2. From the Server list, select your server. Y

IP Softphone 2050 Settings84Resetting the connectionTo reset the server connection while the IP Softphone 2050 is running, click Reset. License Server

IP Softphone 2050 Settings85ThemeUse the Theme dialog box to select the 1100 theme or one of two available compact theme colors (black or silver). You

IP Softphone 2050 Settings86The Feature Menu lists all available server-supported features. Use the arrow keys to move individual items up and down in

IP Softphone 2050 Settings87Use the Ringer Attenuation slider to increase or decrease the ringer volume.Sound DevicesUse the Sound Devices dialog box

IP Softphone 2050 Settings88The Microphone text box displays the currently selected microphone. To change the microphone, select the microphone you wa

IP Softphone 2050 Settings89Reset buttonWhen you select the Reset button in the following procedures, the phone resets immediately without any warning

Revision history9Revision historyJune 2010Standard 04.01. This document is up-issued to support Communication Server Release 7.0.June 2009Standard 03.

IP Softphone 2050 Settings90Advanced AudioNote: This dialog box is intended for expert users only.Use the Advanced Audio dialog box to adjust settings

IP Softphone 2050 Settings91Listener IPNote: This dialog box is intended for expert users only.Use the Listener IP dialog box to override port assignm

IP Softphone 2050 Settings92To assign a sound to an event:1. From the Select an event list, select the event to which you want to assign a sound.2. Se

IP Softphone 2050 Settings93The text replacement table lists all the text replacement rules that are currently assigned. Both the original text and th

IP Softphone 2050 Settings94To assign a sound for either the message or mute lamp:1. From the Select a condition list, select Message Lamp On or Mute

IP Softphone 2050 Settings95LanguageUse the Language dialog box to select the language for the IP Softphone 2050 Settings window, Local Directory, and

IP Softphone 2050 Settings96— Keys can be annotated to show user-defined information, such as a particular name or department.• Restore settings back

IP Softphone 2050 Settings97To display warning messages when call recording is enabled: 1. Select Display a warning message when call recording is ena

IP Softphone 2050 Settings98You can set the lamp to illuminate under the following conditions:• Manual Override• Headset Disconnect• Active Call• Mess

IP Softphone 2050 Settings99If you enable Active Call when the USB Headset Adapter is selected as the Ringing Speaker, then the external lamp also act