Avaya 1165E User's Guide

Avaya 1165E IP Deskphone with SIPSoftware User GuideSIP Software Release 4.4Release 4.4NN43170-100Issue 05.01 StandardNovember 2013

T-Rex...2

Making a call100 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013Comments? [email protected]

Chapter 8: Receiving a callWhen you receive a call, you are typically notified by the alerting ring, and the incoming caller identificationappears on

• Receive an intercom call. See Receiving intercom calls on page 110.• Receive paging calls. See Receiving paging calls on page 110.Answering an incom

2. Use the Dialpad to enter a phone number or SIPaddress. Note:Do not use the # key to end dialing when youredirect a call. The call returns a busy si

4. Choose one of the following:• Press the Select context-sensitive soft key to selectthe highlighted SIP address.• Press the Back context-sensitive s

information, see Creating a new Call Declinereason during an incoming call on page 105. Note:Highlight None to use the default system messageUser has

4. Use the Dialpad to enter a new Call Declinereason.5. Choose one of the following:• Press the Send context-sensitive soft key to sendthe new custom

3. Use the dialpad to enter the new Call DeclineReason for the contact.4. Choose one of the following:• Press the Save context-sensitive soft key to s

Edit a Call Decline ReasonTo edit a Call Decline Reason:1. Press the Up/Down navigation key to scrollthrough and highlight the Call Decline Reason toe

key. The caller continues to hear the ringing tone but is unaware that you are ignoring thecall.You can configure the Call Ignore feature to either Lo

Chapter 1: Revision historyNovember 2013 Standard 05.01. This document is up-issued to support SIP SoftwareRelease 4.4.May 2013 Standard 04.04. This

Receiving intercom callsYour IP Deskphone can be part of an intercom group. After you receive a call from the intercomgroup, the following occurs:• Yo

Chapter 9: The Address BookThe Address Book is a personal directory of contacts from which you can make a phone call or send anInstant Message (IM).Y

Note:If information for fields such as the organization name, organization code, and location hasnot been entered for the contact, then those fields

2.Press the Up/Down navigation key to highlight acontact on the list.3. Press the View context-sensitive soft key to makea call to the contact.4. Choo

3. Choose one of the following:• Use the dialpad to enter a name for the new contactand press the Next soft key to continue.• Press the Back soft key

7. Press the Ok soft key to complete the entry andreturn to the Address Book menu.Editing a contact in your Address BookYou can edit a contact in your

6. Choose one of the following:• Press the Next soft key to continue.• Press the Back soft key to return to theprevious menu. Note:If you only need to

2. Press the Edit context-sensitive soft keyto access the contact information.3. Press the Delete context-sensitive softkey to completely delete the c

A new screen appears offering the followingdestinations for the contact information:• 1. Address Book• 2. Speed Dial Key• 3. Send IM Key• 4. Call Forw

6. Use the dialpad to enter a new phone number ornew SIP address, organization name, organizationcode, and location for the contact.Press the Next sof

Revision history12 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013Comments? [email protected]

you must enter the digit 8 quickly after entering the digit 2. The found contact is highlightedand then opened.• 1st Character Search — performs a sea

• Index Search—to search for a contact by using the Index Search method, enter the indexnumber. When entering an index number larger than 9, you must

4. Use the dialpad to enter the search information forthe contact.Press the left arrow to delete characters; press theright arrow to enter a space. No

Using Global SearchYou can perform a global search for a contact.To perform a global search for a contact:1. Press the Services fixed key, selectSearc

Note:When the search is unsuccessful, thefollowing message appears:No entries found for<search criteria>.6. When a search result is successful

Chapter 10: Call InboxWhile your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view thefollowing details about eac

Managing calls in the Call Inbox while not on a callYou can manage calls in the Call Inbox while you are not on a call.To manage calls in the Call Inb

• Press the Delete context-sensitive soft keyto delete the highlighted call or all calls inyour Call Inbox. See Deleting calls in yourCall Inbox on pa

Viewing the details of a call in the Call InboxTo view details of a call in the Call Inbox:When you view the details of a call in the Call Inbox,you c

To view missed calls:1. Press the Msg/Inbox key and press the Missedcontext-sensitive soft key.2. Press the Up/Down navigation key to highlight acall

Chapter 2: Regulatory and safetyinformationThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuantt

The following figure displays the Messages options screen.Changing the Missed Calls Notification behavior:1. Select the Prefs context-sensitive key fo

Initiating a call from the Call InboxWhen you receive a call that is missed or answered, the calling number is listed in the Inbox.You can select the

Deleting calls in your Call InboxWhen you delete calls from the Call Inbox, both missed calls and answered calls are deleted.When you view the missed

Accessing the calls in your Call Inbox during a callYou can access the calls in your Call Inbox while you are in an active call.To access the calls in

Call Inbox134 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013Comments? [email protected]

Chapter 11: Call OutboxThe Call Outbox keeps a record of all outgoing calls made from your IP Deskphone. You can add thecontact details of the calls

Managing calls in the Call Outbox while not on a callYou can manage calls in the Call Outbox while you are not in an active call.To manage calls in th

1. Press the Outbox fixed key.2. Press the Up/Down navigation key to highlight acall from the list of calls in your Call Outbox.3. To view details of

3. Select one of the following context-sensitive softkeys:• Press the Yes context-sensitive soft key to deletethe highlighted call.• Press the AllUsr

• View a previous caller in the Call Outboxlist by pressing the Prev context-sensitivesoft key and return to the Outbox screen.• View the next caller

Table 1: EMC ComplianceJurisdiction Standard DescriptionUnited States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio FrequencyDevices (see

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Chapter 12: Instant MessagingYou can use your IP Deskphone to send and receive an Instant Message (IM). You can access andrespond to an IM while on a

Figure 25: Instant Message pop-upWhen an IM pop-up appears you can do the following:• Press the View context-sensitive soft key to view the complete d

4. Choose one of the following:• Press the On/Off context-sensitive soft key to togglebetween enabling IM pop-ups or disabling IM pop-ups.• Press the

Composing an Instant MessageWhen you compose an IM, enter the address of the recipient and then enter the message.When you reply to an Instant Message

3. Use the dialpad to enter the address of the contact.4. Choose one of the following:• Press the Next context-sensitive soft key tocontinue.• Press t

UnreadReadReplied toSent/forwardedRelated topics:Accessing Instant Messages on page 146Accessing Instant MessagesYou can access and view the contents

content. For more information, see Viewing thecontent of an Instant Message on page 147.• Press the New IM context-sensitive soft key tocompose a new

3. Enter the message you want to send as a reply.4. Choose one of the following:• Press the Send context-sensitive soft key to send theIM when it is c

3. Press the View context-sensitive soft key to accessthe IM.4. To initiate a call to the contact who sent you an IM,press the Call context-sensitive

DenAn regulatory notice for Japan Warning:Please be careful of the following while installing the equipment:• Please only use the connecting cables, p

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Chapter 13: While on an active callYou can use the following features during an active call:• Making a new call on page 151• Call Waiting on page 152

Initiating a call using the active call context-sensitive soft key menuYou can initiate a call using the active call context-sensitive soft key menu.T

For more information, see Receiving a call on page 101.Placing a call on HoldUse the Hold feature when you are talking to one contact and want to perf

1. Retrieve the call on hold.• Press the Line key beside the flashing LCDindicator.OR• Press the Hold fixed key.2. Press the Goodbye fixed key.Multipl

Table 14: Context-sensitive soft keys for the multiple calls In-call display screenPress the Join context-sensitive soft key tojoin the eligible calls

access the following context-sensitive softkeys:[Retrve] [Conf] [Prefs] [more…]• If you press the more… context-sensitivesoft key from the first menu

Press the Prefs context-sensitive soft key todisplay the Preferences menu.The menu items include the following:1. Display—use to adjust the displayset

• USB Mouse• USB Keyboard• USB Headset• USB flash drive8. User Settings—use to modify thefollowing:• Call Settings• IM Settings• Voice Mail Settings•

Using 3-way callingWhen you have more than one call and you want to join the incoming calls into one call, youcan use 3-way calling or create a confer

Regulatory and safety information16 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013Comments? [email protected]

caller to a 3-way call, you must initiate a conference call with the server and join allcallers to the conference call.• If the host of a 3-way call p

To join a call to an existing conference call:1. Press the Up/Down navigation key tohighlight the call you want to join to theconference.2. Press the

• Domains — to select the domain.• Edit — to open the Edit Domain page that allows you to edit the conference details.• PgDwn — to move to the next sc

Figure 30: Edit Domain screenTo edit the conference properties and maximum number of ports, press the Edit context-sensitive soft key to display the D

Transferring a call Note:• When more than one call is on hold, the call you want to transfer must be the activecall. For more information, see the sec

• Press the Transfr soft key to connect the callingparty.• To erase the address you enter, press the Clear softkey.• To return to the previous screen,

Highlight a contact from the list and then press theSelect soft key.4. Press the Trnsfer soft key again.3. When Consult with party? is prompted,choose

Note:• The Park Call feature is not available for all call servers. Contact your systemadministrator or service provider to determine if this feature

3. Use the Dialpad to enter the user name towhom you are parking the call.4. You can do one of the following:• Press the Park context-sensitive soft k

3. You can do one of the following:• Press the Retrve context-sensitive soft keyto retrieve the parked call.• Press the Clear context-sensitive soft k

Chapter 3: Introduction to the Avaya 1165EIP DeskphoneThe Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskphones indust

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Chapter 14: Additional featuresYou can use the following additional features:• Using the Friends feature on page 171• Feature keys on page 178• Featu

Figure 32: Presence status of a friendAccessing your Friends listTo check the online status of a friend on your list:1. Choose one of the following:•

3. Press the Exit context-sensitive soft keyto return to the idle screen.To initiate a call to a friend on the Friends list:1. Choose one of the follo

2. Press the Status context-sensitive softkey to view the information about the friend.3. Press the SendIM context-sensitive softkey to send an IM to

To edit your Friends list:1. Choose one of the following:• Press the Directory fixed key.• Press the Filter context-sensitive soft key,and select Frie

5. Choose one of the following:• Press the Next context-sensitive soft keyto continue.• Press the Back context-sensitive soft keyto return to the prev

9. Press the Ok contact-sensitive key toreturn to the Friends list.To delete a contact from your Friends list:1. Choose one of the following:• Press t

3. Press the Delete context-sensitive key.This completely removes the contact fromyour personal Address Book.4. Choose one of the following:• Press th

Figure 33: Feature keysYou can program the feature keys one at a time, or you can automatically program emptyfeature keys from your Friends list or Ad

- Copy- Expand• five call-handling keys:- Mute- Handsfree- Goodbye- Headset- Hold• two Gigabit Ethernet ports—for LAN and PC connections• integrated h

To access the Program Key screen:Press the Prefs context-sensitive soft key,select Feature Options, and select FeatureKeys from the menu.The Program K

Figure 35: Feature key detailsThe Program Key screen displays the following:• Key—programmed feature key number• Label—label used for the feature key•

the one you want to edit and then press theEdit context-sensitive soft key.• Press the Feature key that you want to editand then press the Edit contex

To modify a feature key:1. Press the Modify context-sensitive softkey.2. Press the Up/Down navigation key tohighlight one of the following feature key

- Call Forward. See To program a CallForward feature key: on page 185- Do Not Disturb. See To program a DoNot Disturb feature key: on page 187- Send I

6. Use the dial pad to enter an address.7. Press the Next context-sensitive soft keyto continue.8. Use the dial pad to enter a Call Subjectassociated

1. Press the Select context-sensitive softkey.2. Select Call Forward.3. Use the dial pad to enter a key label.4. Press the Next context-sensitive soft

8. Choose one of the following:• Press the Finish context-sensitive soft keyto confirm the entry and complete theprocedure.• Press the Clear context-s

7. Choose one of the following:• Press the Finish context-sensitive soft keyto confirm the entry and complete theprocedure.• Press the Back context-se

6. Use the dial pad to enter an address.7. Press the Finish context-sensitive soft keyto continue.To program a Presence feature key:To program a Prese

Figure 1: Avaya 1165E IP DeskphoneThis section describes the controls on your Avaya 1165E IP Deskphone. Your Avaya 1165EIP Deskphone can have fixed ke

5. Choose a presence status:Appointment PermanentabsenceAway PlayingBreakfast PresentationBusy ShoppingDinner SleepingHoliday SpectatorIn transit Stee

• Edit context-sensitive soft keys. See To remove a feature key using the Edit context-sensitive soft key: on page 191• Bulk context-sensitive soft ke

4. Choose one of the following:• Press the Yes context-sensitive soft key toconfirm the removal of the feature key.• Press the No context-sensitive so

3. Press the Select context-sensitive soft key to selectmenu item 1. Feature key creation.4. Press the Up/Down navigation key to highlight oneof the f

4. Press the All context-sensitive soft key to remove allthe programmed feature keys.5. Choose one of the following:• Press the Yes context-sensitive

Remove individual programmed feature keys by using the Bulk context-sensitivesoft key:1. Choose one of the following:• Press the Bulk context-sensitiv

ORPress the Back context-sensitive soft key to return tothe previous menuCreating a feature key using the Copy keyYou can create a feature key for Spe

5. Use the dialpad to enter the label for the featurekey.6. Press the Next context-sensitive soft key to continue.Continue to input information based

user who receives the forwarded call knows that the call is forwarded from you, who the callis from, and any subject message that is included. Note:No

Call Forward reminder signalWhen you forward your calls to another user or IP Deskphone, you have the option to programthe IP Deskphone to remind you

© 2013 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accu

Key FunctionPress the Mute key to listen to the call withouttransmitting. Press the Mute key again to return totwo-way conversation. The Mute key appl

3. Choose one of the following:• Press the Forwrd context-sensitive soft key to acceptthe number and return to the Services Menu.• Press the Clear con

2. Choose one of the following:• Press the Enable context-sensitive soft key toconfigure the IP Deskphone to Do Not Disturb.• Press the Back context-s

Configuring a Presence stateYou can configure a presence state to enable other users to see information about youravailability. You can select from a

5. Select one of the following Presence states:• Appointment• Away• Breakfast• Busy• Dinner• Holiday• In-Transit• Looking For Work• Lunch• Meal• Meeti

• Press the Select context-sensitive soft key to selectthe Presence state and move to the confirmationscreen.• Press the Add context-sensitive soft ke

5. Press the abc/123 context-sensitive softkey to toggle between alphabetic andnumeric characters.6. Use the dialpad to enter a new Presencestate mess

2. Press the Up/Down navigation key to highlight oneof the following:• None (no restriction)• Name (restricts only the name)• Address (restricts only

• Press the Change context-sensitive soft key tochange the Outgoing Privacy restriction to thehighlighted restriction.• Press the Back context-sensiti

Figure 38: MADN SCA shared line not activeFigure 39: MADN SCA shared line activeAudio CodecsThis feature allows you to specify a codec to which you ca

You can select an audio codec by name during a call, or while the handset is idle. The AudioCodecs feature also gives you control over the audio confi

Key FunctionUse the Dialpad to enter numbers and text. Tonavigate to an item in a menu, press thecorresponding number on the dialpad to activate theit

This feature allows you to control a call coming to the IP Deskphone using a softphone clienton the PC. The call data is actually sent and received by

>The following options are available for theAddress Info page while adding or editing anaddress:• Save — to save the entered domain and SIP address

Busy Lamp FieldThe Busy Lamp Field (BLF) feature is an alternate presence-monitoring mechanism for the IPDeskphone that allows presence functionality

Chapter 15: MultiuserThe Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the sametime. This allows a single I

Automatic login on page 214Additional loginsThe Login command in the System menu allows you to register additional accounts. Note:You cannot change th

accounts in the same way. For more information about different autologin scenarios, see Primary account logout on page 215.Logging outThe logout comma

secondary account takes precedence; it is logged in, and the feature key acts as a line key. Ifthe account is logged out manually, the programmed feat

Upgrade impacts to user profilesIn previous releases of the IP Deskphone software, user profiles were associated to usernames rather than accounts; on

The primary account is always associated to the first (bottom-right) line key of the IPDeskphone. If you are a secondary user, the order of the next a

• If there is a call for the account, a phone icon shows the state of the call whether it is onhold, or ringing.• If there is more than one call, the

Key FunctionPress the Quit key to cancel the current operation orto exit the menu.Note: Pressing the Quit key does not affect the statusof active call

While the outgoing call is ringing, the selected account is displayed on screen on a From:line.Receiving a callWhen you receive an incoming call, the

After you create an ad-hoc conference, you can join additional calls into the same conference.You cannot create more than one ad-hoc conference at a t

the Address Book in select mode (for example, while dialing, or selecting an item for a speeddial key) accesses the address book of the latest user ac

press the line key of the secondary account to obtain a dial prompt, and then press the VMailcontext-sensitive soft key.Waiting voice mail messages ar

Inbox, Outbox, IM logThere is a single Inbox, a single Outbox and a single Instant Message log for each profile. Thedetailed view of the call log entr

Accessing the Address Book in Selection mode always accesses the address book of thecurrent account. For example, after obtaining a dial prompt by pre

active, a message indicating Call Forward cannot be activated displays. If CallForward mode is already active, then you are prompted whether to deacti

• If the account is already configured to the programmed presence state, then the accountis configured back to the Connected presence state.• If not,

Figure 46: Per-account notificationsIt is possible for the same event to occur for multiple accounts at the same time. In this case,they are displayed

Chapter 16: Advanced featuresViewing the IP Deskphone informationTo view the Phone Information for the IP Deskphone, press the Services hard key and

If there are no incoming or active calls, the Line key press is applied to the call that is highlightedin the list of calls.If there is an active esta

Related topics:Accessing the Services menu on page 230Checking for Updates on page 230Resetting the IP Deskphone on page 231Erasing the user data on p

Caution:You must not request a provisioning update while on an active call because the phone mayreboot during processing of the received configuratio

3. Press the abc/123 context-sensitive soft key totoggle between alphabetic or numeric input.4. Use the dialpad to enter your password5. Choose one of

5. Logs — ECR-log file, SIP-log files and its archives.6. System file — IP Deskphone system configuration file (deleting this file returns theIP Deskp

6. Press the Up/Down navigation key to highlight oneof the following:• Profiles• Sounds• Languages• System file• All files7. Choose one of the followi

2. Choose one of the following:• Press the Delete context-sensitive soft key to deletethe highlighted user profile from the list.• Press the Back cont

2. Choose one of the following:• Press the Delete context-sensitive soft key to deletethe highlighted language file from the list.• Press the Back con

To delete all files:1. Choose one of the following:• Press the Next context-sensitive soft key to deletethe system file and user profile.• Press the B

To access the Network menu:1. Choose one of the following:• Press the Services fixed key twice quickly.• Press the Prefs context-sensitive soft key, a

Figure 47: USB devices: USB port disabled screenIf the USB port is not disabled, then the USB menu displays information on all USB devicesattached, ev

Note:Current limiting can obstruct the working of complex devices such as USB keyboardswith built-in hubs. If a hub is involved, use external power.Y

Customizable banner for loginIf a login banner with login banner text is configured, the IP Deskphone displays the bannertext on the screen as the use

Note:To hide information that is protected, the administrator can disable the Details context-sensitive soft key on the main Phone Information screen

Screensaver/screen lockYou can lock the display of the IP Deskphone using a timed Screensaver/ Lock.When the screensaver is active, it clears the prog

background image to use, and the banner text to display when the screensaver/lock isactive.The following figure shows the Screensaver settings screen.

Figure 53: Screensaver Mode setting screenChoose one of the following screensaver configuration options:1. Disable — to disable the screensaver.2. Ena

Enable (no password):Enabling the screensaver in no password mode displays a message confirming yourselection.The following figure displays the Screen

Figure 56: Screensaver password screenTo configure a password:1. Press the Set context-sensitive soft key.This context-sensitive soft key appears only

Figure 57: Screensaver locked screenIf Reboot is performed while screensaver is displayedIf you reboot the IP Deskphone when there is an active screen

If you make an emergency call while the screensaver is active, the call is placed using theprimary user.An incoming call displays caller ID and allows

Figure 58: Display menuSelection of the Background Image menu item takes you to a new display list that containsall the available image files on the F

Item Functioncontext-sensitive soft key on the menulist.Msgs Press the Msgs context-sensitive soft key toaccess the following features:1. Voice Mail—u

Figure 59: Images screen2. Highlight the desired image.3. Press Select to select the currently highlighted image or press Back to dismiss theImages sc

Service Package Group SupportThe Service Package Group Support feature can help you program feature keys on anexpansion module. You can view the Group

1. From the idle screen, press the Prefs context-sensitive soft key (press the More… context-sensitivesoft key until you see Prefs).2. Press the Up/Do

8. Press the Up/Down navigation key to highlight thesource data for the bulk key creation.You can choose one of the following options:• Friends• Group

Note:After you select from one of your existing groups, thebulk creation of the keys happens automatically.View the existing groups you have in your

6. Choose one of the following options:• Press the View context-sensitive soft key to displaythe address book entry details for the selectedentry.• Pr

2. Press the Add context-sensitive soft key.3. Choose one of the following:• Use the dialpad to enter a name for the newcontact and press the Next con

5. Do one of the following to complete theentry:• Press the Yes context-sensitive soft key toadd the new entry to an address bookgroup.• Press the No

Add a new groupTo add a new group:1. From the Select Group screen, press the Addcontext-sensitive soft key.2. Choose one of the following:• Use the di

Note:Only entries in the Speed Dial List can be context sensitive, not all speed dial keys/ individualfeature keys.A Speed Dial key or one included i

Item FunctionMore... Press the More… context-sensitive soft keyto select a new menu list of context-sensitivesoft keys.The next available menu list co

Speed Dial List screenYou can select the provisioned Speed Dial List entries from the Speed Dial List screen. Thefollowing figure is an example of the

• A is talking to B when A invokes their Speed Dial List and selects an entry.• Selection/invocation of a Speed Dial List entry places the A-B call on

After you select the File Manager menu by choosing the Services menu, you can navigate tothe IP Deskphone file system and any USB drives attached. Fro

Figure 65: Select Device screenThe following are the options available for the Select Device screen:• Select — to enter the selected device.• Exit — t

Figure 66: Examples of File Manager device browsing screens Note:The context-sensitive soft keys change based on the selected item on the screen.Advan

The File Manager browsing screen provides the following options:• Select — to enter into the selected folder.• Back — to return to the previous screen

Figure 67: Select Destination confirmation promptThe following are the options available for the Select Destination screen.• OK — to go to the screen

Figure 68: Select Destination screen Note:The context-sensitive soft keys change based on the selected item on the screen.The following options are pr

• Select — to enter the selected folder.• Done — to configure the current location as the destination for the send and initiates copyoperation.• Back

3. Select Flash Disk device. The contents of the USB drive are displayed.4. Select the file you wish to copy and then press Send.You are prompted to s

Item Function• G729 (729 codec)• PCMA (standard a-law)Headset SelectionSelect the active headset device:• Wired, USB (if wired, then select type1, 2 o

Figure 70: Sample failure message for File Manager operationCopying the ring tone from the IP Deskphone to the USB drive1. Log into the IP Deskphone a

Chapter 17: Visual indicatorsThe IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The displayicons on the IP Desk

Component IconSend IMTable 18: Display screen icons — Instant MessagingComponent IconNew, UnreadReadReplied toSent/forwardedTable 19: Display screen i

Component IconUnknownVisual Alerter/Message Waiting IndicatorsThe red LED light at the top right of the IP Deskphone lights to indicate incoming calls

Visual indicators274 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013Comments? [email protected]

Chapter 18: Third party termsThird Party Terms for Avaya 11xx 12xx sw Release 3.0through 4.0 (Aug - Nov 2010)Certain portions of the product ("O

available to the public for use. The National Library of Medicine and the U.S. Government havenot placed any restriction on its use or reproduction.*A

that you have the freedom to distribute copies of free software (and charge for this service ifyou wish), that you receive source code or can get it i

considered independent and separate works in themselves, then this License, and its terms,do not apply to those sections when you distribute them as s

obligations under this License and any other pertinent obligations, then as a consequence youmay not distribute the Program at all. For example, if a

Item Function• Call Ignore Action• Call Subjects• Call Fwd Notification• Missed Call Notification• Answer Mode Settings — appearswhen the Auto Answer

the public, the best way to achieve this is to make it free software which everyone canredistribute and change under these terms. To do so, attach the

1. The origin of this software must not be misrepresented; you must not claim that you wrotethe original software. If you use this software in a produ

purposes or needs. This library is provided with all faults, and the entire risk of satisfactoryquality, performance, accuracy, and effort is with the

2. Altered versions must be plainly marked as such and must not be misrepresented as beingthe original source.3. This Copyright notice may not be remo

.\" 4. Neither the name of the University nor the names of its contributors may be used toendorse or promote products derived from this software

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS"AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED

T-RexThe following component is licensed under the T-Rex license:T-RexT-Rex LicenseCopyright (C) 2003-2004 Alberto DemichelisThis software is provided

Glossary3-way Call The 3-way Call feature joins two calls on your IP Deskphone into one 3-way call. You and two other callers can speak together.Alpha

Copy key This is a fixed key used to copy entries to your Address Book, Speed DialKey, Send IM Key, and Call Forward key.Date/Time display The IP Desk

Indicator This is an LCD or an LED signal that indicates the status of a feature bythe flash, blink, steady on, or off.Message/Inbox This is a fixed k

Item Function• Voice Mail Settings• Change LocationMore… Press the More... context-sensitive soft keyto return to the first menu list of context-sensi

Soft keys, context-sensitiveThis is a set of four programmed keys directly beneath the display area.You use these keys to access and select menu items

IndexNumerics3-way calling ...159AAccessing Instant Messages ...

Configuring Do Not Disturb ...200Configuring IM audible alert ...143Configuring

Instant Message, initiating a call from ... 148Instant Message, replying to ...147Instant Message

RReceiving a call ... 101Receiving a call, multiuser ...220R

TrademarksThe trademarks, logos and service marks (“Marks”) displayed in thissite, the Documentation and Product(s) provided by Avaya are theregistere

Item FunctionExit Press the Exit context-sensitive soft key toclear the user input and return to the initialidle screen that displays the followingcon

Item FunctionActivate The Activate context-sensitive soft key appearswhen the call is not active. The most commonusage of this key is when the call di

Item Function4. Language—use to change the interfacelanguage.5. Misc Options—use to access the followingoptions:• Alpha Dialing• Search Method• Incomi

Item FunctionUnlock Note:The Unlock context-sensitive soft key appearsif you answer a call when the IP Deskphone islocked with a password protectedscr

Key Functionfor a contact in the Address Book onpage 119.• Change the slide adjustment from left toright when you adjust such things ascontrast or vol

highlight it. For example, you can click the View context-sensitive soft key label to open thatmenu. Double-click the word Inbox in the menu list; the

Figure 5:The following figure is an example of a secure connection when you are on an active call. Thesecurity icon is visible on the 1165E IP Deskpho

Chapter 4: Installing the 1165E IPDeskphoneThis chapter describes how to install and connect your 1165E IP Deskphone.After you familiarize yourself w

• Installing additional cables on page 42• Wall-mounting the IP Deskphone (optional) on page 42The following figure shows the connections on the 1165E

Figure 7: Wall-mount leverRemoving the stand coverTo access the cable routing tracks and attach cables, you must remove the stand cover. Pullupward on

4 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013Comments? [email protected]

Connecting the AC power adapter (optional)Your Avaya 1165E IP Deskphone supports AC power or Power over Ethernet (PoE) options,including IEEE 802.3af

1. On the back of the IP Deskphone, plug the headset connector into the RJ-9 headsetjack marked with the headset symbol.The headset symbol is as follo

To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE,and you do not need an AC adapter.To enable full functionality of y

Figure 9: Cable routing tracks and mounting holesComplete these steps, as needed, before you wall-mount your IP Deskphone:Method A:1. Press the wall-m

firmly against the wall in the location where you wish to install the IP Deskphone.Four small pins on the bottom of the stand cover make marks on the

Using the dialpadYou use can use combinations of the letters and numbers on the dialpad of your IP Deskphoneto, for example, spell names or words in I

the characters until you reach the one you need. For example, to enter a question mark (?),press the number 1 key eight times.Table 6: Alphanumeric ch

To enable the # Ends Dialing feature:1. Press the Prefs context-sensitive soft key, and thenselect Misc Options. Highlight # Ends Dialing andpress the

To configure the dialpad to alphabetic mode as the default:1. Press the Prefs context-sensitive soft key, andthen select Misc Options. Highlight Alpha

For example, to dial a directory number, you can use the keyboard number pad to enter digitsand the asterisk (*) and octothorpe (#) characters and you

ContentsChapter 1: Revision history...11Chapter 2: Regulat

Installing the 1165E IP Deskphone50 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013Comments? [email protected]

Chapter 5: Accessing the Avaya 1165E IPDeskphoneYou require a log on ID and a password to log on to a server with your Avaya 1165E IP Deskphone.Loggi

When you log on to your Avaya 1165E IP Deskphone you must confirm your logon ID, enteryour password, and select the duration of this session. However,

To change the domain:Domain 1. Press the Domain context-sensitive soft key tochange the current domain. Note:You must enter an admin password before y

Password protection for editing domainWhen you press Edit for a domain, the admin password prompt appears. The editing domainpage appears after you en

Logging on to your Avaya 1165E IP DeskphoneYou need to log on to your Avaya 1165E IP Deskphone when you first install and restart yourIP Deskphone and

4. Enter your password by using the dialpad. Note:• When you enter your password, the lastcharacter entered appears. However, allprevious characters a

• Press the Next context-sensitive soft key toconfigure the logon duration to Permanent. A loginconfirmation screen appears.• Press the Timed context-

Timed logoffWhen you determine a logon time other than permanent, the IP Deskphone reminds you ofyour expiry time.Timed logoff while IP Deskphone is i

configuration of the call server determines how emergency service calls are handled by yourIP Deskphone. Note:• During an emergency call, you cannot l

Confirmation logon screen...60Log

• Call Inbox and Call Outbox entries• Programmable keys configuration• # Ends dialing configurationOverwriting your personal Address BookWhen an addre

Logging off from the IP DeskphoneTo log off from the IP Deskphone:1. Press the Services fixed key, and then selectLogout from the menu.2. Press the ab

Making an emergency callYou can use the 1165E IP Deskphone to make an emergency call to the Public SafetyAnswering Point (PSAP) from any accessible sc

Location informationWhen you make an emergency call, the IP Deskphone provides the PSAP with the locationinformation of the IP Deskphone. The IP Deskp

Accessing the Avaya 1165E IP Deskphone64 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013Comments? [email protected]

Chapter 6: Configuring the Avaya 1165E IPDeskphoneYou can adjust a few settings of the Avaya 1165E IP Deskphone to conform to the environment whereyo

or3. Choose one of the following:• Press the Apply context-sensitive soft key to savethe changes and return to the Display menu.• Press the Back conte

Creating the idle screen text displayYou can create a text to display on the screen, while the IP Deskphone is idle.To create the idle screen display

To configure Menu Auto back-out:1. Press the Prefs context-sensitive soft key, chooseDisplay, and then Menu Auto back-out.or2. Choose one of the follo

Note:When you enter the Auto back-out menu, the current configuration for the Menu Auto back-out time is pre-selected (highlighted) on the list.When

Chapter 9: The Address Book...111Viewing the Address Book...

Adjusting the volumeYou can adjust the volume of the IP Deskphone for the following:• Ring Volume• Handset Volume• Headset Volume• Handsfree Volume• P

• Press the Left/Right navigation keys.• Press the Up/Down navigation keys.• Press the Volume fixed keys.or3. Choose one of the following:• Press the

or3. Choose one of the following:• Press the Set context-sensitive soft key toconfigure the selected volume and return to theVoice menu.• Press the Ba

To adjust the handsfree mode volume:1. Press the Prefs context-sensitive soft key, selectAudio, select Voice, and then select Handsfree.2. To adjust t

2.To adjust the ring volume of an incoming paging calldo one of the following:• Press the Left/Right navigation keys.• Press the Up/Down navigation ke

or4. Choose one of the following:• Press the Select context-sensitive soft key to savethe desired language and return to the previousscreen.• Press th

or6. Choose one of the following:• Press the Select context-sensitive soft key to savethe format and return to the Time Format menu.• Press the Back c

or6. Choose one of the following:• Press the Select context-sensitive soft key to savethe time zone selection and return to the TimeFormat menu.• Pres

or• Press the Select context-sensitive soft key to savethe time format and return to the Time Formatmenu.• Press the Back context-sensitive soft key t

Figure 17: Preferences menu with Headset menu itemOn the IP Deskphone, after you select Prefs > Audio > Headset Selection, use the Headsetscreen

Ad hoc conferencing when connecting to the Call Server...161Edit Domain page...

Option Functionof the Human Interface Device (HID)supported headset types.Wired Headset Type Select the type of wired headset yourequired.• Headset Ty

attached USB headset is displayed along with other USB devices. The name of the USB devicedirectly appears from the USB devices themselves. The produc

runs in Mode 1 operation, the IP Deskphone configures the task or callback to communicatewith the USB HID control events between the IP Deskphone and

Feature DescriptionLED There are two LEDs on the adapters: one forthe mute status and the other for messagewaiting. These two LEDs are also mapped tot

Feature DescriptionCall Answer You can answer an incoming call by pressingthe Headset key on the IP Deskphone or theOff Hook (Green) key on the adapte

Table 10: Avaya USB adapter key mappingsKeys on adapter Keys on the IP DeskphoneBlue Key Expand KeyGreen Key Headset KeyRed Key Release KeyMute Key Mu

Feature DescriptionVolume Up/Down keys) as if the keys on theIP Deskphone are pressed.If the corresponding keys on the IPDeskphone are used instead, t

Feature DescriptionOutgoing Call You can make an outgoing call by eitherpressing the Headset key on the IPDeskphone or the Off Hook equivalent key ont

Analog Terminator Adapter for analog (500/2500-type) telephone orfax machineSIP Software Release 3.x and later supports the Analog Terminator Adapter

Feature DescriptionOff Hook key on the attached analog device.After a call is answered, the adapter convertsthe digital voice data to analog and sends

IM Settings...222V

Configuring the Avaya 1165E IP Deskphone90 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013Comments? [email protected]

Chapter 7: Making a callThis section describes the methods you can use to make a call. You can make a call from your IPDeskphone using one of the fol

2. You can make a call using one of the followingmethods:• Enter the phone number or SIP address by usingthe dialpad. Note:The abc/123 context-sensiti

To make a call using on-hook dialing:1. Dial the number or SIP address.2. Continue the call by using one of the followingmethods:• Press the line feat

To switch from the handset mode to handsfree mode:1. Press the Handsfree key.The LED indicator lights with a solid red light.2. Replace the handset.To

To enter a call subject from a list:1. Press the Subject context-sensitive soft key tosend a Call Subject with the call you are making.A list of Call

If you want to change that subject press theSubject context-sensitive soft key to return tothe Call Subject menu. You now have the optionto select No

Managing Call SubjectsYou can create a list of Call Subjects to have ready to use when you initiate a phone call. Thenumber of Call Subjects that are

or5. Choose one of the following:• Press the Save context-sensitive soft key to add thenew Call Subject.• Press the Back context-sensitive soft key to

Editing a Call SubjectYou can edit a Call Subject while the IP Deskphone is idle.To edit a Call Subject while the IP Deskphone is idle:1. Press the Pr