Avaya 1165E User's Guide

Avaya 1165E IP Deskphone with SIP Software User GuideSIP Software Release 4.0Document Status: StandardDocument Version: 03.02Part Code: NN43170-100Dat

Contents10Resetting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305Erasing the user data . . . . . . . . . . . . . . . . . .

Configuring the Avaya 1165E IP Deskphone100Selecting a languageThe display is available in multiple languages. A maximum of five languages are accessi

Configuring the Avaya 1165E IP Deskphone101Selecting the date and time formatSeveral date and time formats are available. Formats are based on the12-h

Configuring the Avaya 1165E IP Deskphone102You can select a time zone for your Avaya 1165E IP Deskphone.To select a time zone: 6. Choose one of the fo

Configuring the Avaya 1165E IP Deskphone103You can select the time zone format for your Avaya 1165E IP Deskphone.To select a time format:5. Press the

Configuring the Avaya 1165E IP Deskphone104USB headset You can attach only one USB headset to the Avaya 1165E IP Deskphone. (If you add an additional

Configuring the Avaya 1165E IP Deskphone105Table 9: Supported USB headset typesHeadset menuThe USB Audio feature adds the USB headset as an alternativ

Configuring the Avaya 1165E IP Deskphone106Figure 20: Preferences menu with headset menu itemOn the IP Deskphone, after you select the Prefs, Audio, a

Configuring the Avaya 1165E IP Deskphone107Table 10 on page 107 describes the configuration options on the headset screen.Table 10: Configuration opti

Configuring the Avaya 1165E IP Deskphone108Enable HID Commands Enable HID Commands only if USB headset is selected.The checkbox is used to enable the

Configuring the Avaya 1165E IP Deskphone109The changes in the menu take effect immediately if the device is attached. The active voice path switches t

Revision history11Revision history May 2011Standard 03.02. This document is up-issued to reflect changes in global power supply information.November 2

Configuring the Avaya 1165E IP Deskphone110Figure 22: Presence of USB headset screenAudio format selectionAfter the IP Deskphone receives the endpoint

Configuring the Avaya 1165E IP Deskphone111After you select the format and the Set Interface command is sent, the USB headset runs in Generic Mode 1 o

Configuring the Avaya 1165E IP Deskphone112Avaya USB headset adapter with HIDWhen you enable the HID support for Avaya USB Mobile or Enhanced adapter,

Configuring the Avaya 1165E IP Deskphone113LED There are two LEDs on the adapters, one for the mute status and the other for message waiting. These tw

Configuring the Avaya 1165E IP Deskphone114External Alerter The Avaya USB Enhanced Adapter has a port to allow an External Alerter (large LED indicato

Configuring the Avaya 1165E IP Deskphone115Table 13 on page 115 lists the Avaya USB adapter key mappings.Table 13: Avaya USB adapter key mappingsThe B

Configuring the Avaya 1165E IP Deskphone116Third–party USB headsets with HIDBoth USB Audio and USB HID commands are supported. The two classes of thir

Configuring the Avaya 1165E IP Deskphone117Table 14 on page 117 lists the features of a third–party USB headset with HID support. Table 14: Third-part

Configuring the Avaya 1165E IP Deskphone118Attached Indicator Both types of headsets can have attached indications independent of the IP Deskphone ope

Configuring the Avaya 1165E IP Deskphone119Outgoing Call You can make an outgoing call by either pressing the headset key on the IP Deskphone or the O

Revision history12

Configuring the Avaya 1165E IP Deskphone120Analog Terminator Adapter for analog (500/2500-type) telephone or fax machineSIP Software Release 4.0 suppo

Configuring the Avaya 1165E IP Deskphone121Table 15 on page 121 displays the characteristics of ATA.Table 15: Summary of ATA characteristics (Part 1 o

Configuring the Avaya 1165E IP Deskphone122Call Answer You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook

Configuring the Avaya 1165E IP Deskphone123Configuring Bluetooth wireless technology headsetYour Avaya 1165E IP Deskphone is equipped with a wireless

Configuring the Avaya 1165E IP Deskphone124To pair a wireless headset with your IP Deskphone:1. Double-press the Headset key to open the Bluetooth Set

Configuring the Avaya 1165E IP Deskphone1256. Press the Enter key. The message Searching…. appears. It can take up to two minutes for the search to co

Configuring the Avaya 1165E IP Deskphone12610. If the name of your headset appears in the Found box, proceed to step 15. If your headset is not displa

Configuring the Avaya 1165E IP Deskphone12716. If the headset is successfully paired with your IP Deskphone, proceed to step 17. To verify that the pa

Configuring the Avaya 1165E IP Deskphone12817. If the name of your headset appears in the Paired box, proceed to step 18. If more than one device is p

Configuring the Avaya 1165E IP Deskphone129Dual pairing headsetsTake special care when using a dual pairing type of Bluetooth wireless technology head

Welcome13WelcomeThe Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskphones industrial design and offers a high resolutio

Configuring the Avaya 1165E IP Deskphone130• If the base is powered off, the headset is only paired to the Avaya 1165E IP Deskphone, and you can press

Configuring the Avaya 1165E IP Deskphone131To switch between a wired headset and a wireless headset:To unpair a wireless headset:1. Double-press the H

Configuring the Avaya 1165E IP Deskphone1324. If more than one device is paired, and your headset is not already displayed in the Paired box, press th

Configuring the Avaya 1165E IP Deskphone133Your Bluetooth wireless technology headset is no longer paired with your IP Deskphone, and you can use the

Making a call134Making a callThis section describes the methods you can use to make a call. You can make a call from your Avaya 1165E IP Deskphone usi

Making a call135Making a call using off-hook dialingTo make a call using off-hook dialing:1. Make a call by using one of the following off-hook dialin

Making a call136RedialVMail Alex— Press the Redial context-sensitive soft key to dial the last dialed number.Note: The Redial context-sensitive

Making a call137Making a call using on-hook dialingYou can make a call by using on-hook dialing. Enter the SIP address or the phone number before goin

Making a call138To end a handsfree call:To mute a handsfree call:To switch from the handsfree to handset mode:To switch from the handset mode to hands

Making a call139To use a headset:To switch from handsfree to headset:Using Call SubjectsYou have the option of sending a Call Subject when you initiat

Welcome14• seven specialized feature keys:—Quit— Directory— Message/Inbox— Shift/Outbox— Services—Copy — Expand• five call-handling keys:—Mute— Handsf

Making a call140To enter a call subject from a list:Subject 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you a

Making a call141To create a new call subject while initiating a call:SaveClearBack5. Choose one of the following:— Press the Save context-sensitive so

Making a call142SaveClearBack5. Choose one of the following:— Press the Save context-sensitive soft key to save the new Call Subject and use it with t

Making a call143Managing Call SubjectsYou can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call S

Making a call144Deleting a Call SubjectYou can delete a Call Subject while the phone is idle.To delete a Call Subject while the phone is idle:5. Choos

Making a call145Editing a Call SubjectYou can edit a Call Subject while the IP Deskphone is idle.To edit a Call Subject while the phone is idle: 4. Ch

Making a call1465. Use the dialpad to edit the Call Subject.6. Choose one of the following:— Press the Save context-sensitive soft key to confirm the

Receiving a call147Receiving a callWhen you receive a call, you are typically notified by the alerting ring, and the incoming caller identification ap

Receiving a call148Figure 23: Incoming call screenAnswering an incoming callWhen you can answer an incoming call, you can choose one of four methods.T

Receiving a call149Redirecting an incoming callWhen you receive a call, you can choose to redirect the call to another destination without answering t

Welcome15IP Deskphone controlsFigure 1 shows the Avaya 1165E IP Deskphone.Figure 1: Avaya 1165E IP Deskphone

Receiving a call150To redirect a call by using the Address Book, Call Inbox, or Call Outbox:RedrctClearBack3. To redirect the call to the address you

Receiving a call151Declining an incoming callYou can decline an incoming call by pressing the Decline context-sensitive soft key. You can decline a ca

Receiving a call152To decline an incoming call:Creating a new Call Decline ReasonYou can create an new Call Decline Reason.Decline1. Press the Decline

Receiving a call153To create a New Decline Reason during an incoming call:Decline1. Press the Decline context-sensitive soft key to decline an incomin

Receiving a call154Managing Call Decline ReasonsYou can create Call Decline Reasons that you can access when you want to decline an incoming call. Als

Receiving a call155To delete a Call Decline Reason:To edit a Call Decline Reason:1. Press the Up/Down navigation key to scroll through and highlight t

Receiving a call156Ignoring an incoming callYou can terminate an incoming call alert without answering the call or sending a Decline Call reason by pr

Receiving a call157change the Call Ignore setting to either Call Ignore: Local, or Call Ignore: Network.Note: When you are on active call and you rec

Receiving a call158• The IP Deskphone auto-answers the intercom call on handsfree after the configured number of seconds pass by.• The IP Deskphone au

The Address Book159The Address BookThe Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Messag

Welcome16This section describes the controls on your Avaya 1165E IP Deskphone. Your Avaya 1165E IP Deskphone can have fixed keys with icons or with la

The Address Book160To view information about a contact use the navigation button to highlight a name, and then press the View context-sensitive soft k

The Address Book161add a Call Subject. For more information, see “Using Call Subjects” on page 139. You can also access the Address Book while on an a

The Address Book162Adding a contact to your Address BookYou can add a new contacts to the Address Book of the Avaya 1165E IP Deskphone.To add a contac

The Address Book163Editing a contact in your Address BookYou can edit a contact in your Address Book.To edit a contact in your Address Book:YesNoBack5

The Address Book164View2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context-sensitive soft k

The Address Book1657. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact.NextBack8. Choose one of the following:—Pre

The Address Book166To delete a contact from your Address Book:Ok10. Press the Ok context-sensitive soft key to complete the entry and return to the p

The Address Book167Copying information to the Address BookTo copy information from the Call Inbox or the Call Outbox screen to the Address Book use th

The Address Book168abc3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters.4. Use the dialpad to enter

The Address Book169Searching for a contact in the Address BookWhen you access the Avaya 1165E IP Deskphone Address Book you can perform a search for a

Welcome17Press the Handsfree key to activate the built-in speaker and microphone of the Avaya 1165E IP Deskphone. The Handsfree LED indicator on the H

The Address Book170• 1st Character Search (performs a search based on the first character you enter)• Name Search (performs a search based on the name

The Address Book171item on the list. For example, if the address you need is item 28 on the list, you must enter the digit 8 quickly after entering th

The Address Book172abc3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters.4. Use the dialpad to enter

The Address Book173You can perform a global search for a contact.To perform a Global Search for a contact:SearchExit7. When a search result is not suc

The Address Book1744. Use the dialpad to enter the search information for the contact.OkBack5. Choose one of the following:— Press the Ok context-sens

The Address Book175CallSave6. When a search result is successful you can do one of the following:— Press the Up/Down navigation key to highlight a con

The Address Book176NewBack8. When a search result is not successful, you can do one of the following:—Press the New context-sensitive soft key to ret

Call Inbox177Call InboxWhile your Avaya 1165E IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following deta

Call Inbox178Accessing the Call InboxYou can access the Call Inbox and initiate a call when the phone is:• Idle. For more information, see “Managing c

Call Inbox179EnterMissedAll3. Do one of the following:— To place a call to the selected address using the primary login of the IP Deskphone, press the

Welcome18Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. The headset LED in

Call Inbox180Table 16 on page 180 provides a list of additional user interactions for the main inbox screen.Viewing the details of a call in the Call

Call Inbox181To view details of a call in the Call Inbox:Managing missed callsWhen you do not answer incoming calls, the number of new calls appears o

Call Inbox182To view missed calls:Msg/Inbox1. Press the Msg/Inbox fixed key and then press the Missed context-sensitive soft key.2. Press the Up/Down

Call Inbox183Missed Calls NotificationYou can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without h

Call Inbox1842. Press the Up/Down navigation key to highlight Missed Calls Notification.Select 3. Choose one of the following:— Press the Select conte

Call Inbox185Initiating a call from the Call InboxWhen you receive a call that is missed or answered, the calling number is listed in the Inbox. You c

Call Inbox186To initiate a call from the Call Inbox:1. Press the Msg/Inbox fixed key.2. Press the Up/Down navigation key to highlight a call from the

Call Inbox187Deleting calls in your Call InboxWhen you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you vi

Call Inbox188To access the calls in your Call Inbox during a call:1. Press the Up/Down navigation key to highlight a call from the list of calls in yo

Call Outbox189Call OutboxThe Call Outbox keeps a record of all outgoing calls made from your phone. You can add the contact details of the calls in yo

Welcome19Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.Press the Shi

Call Outbox190Accessing the Call OutboxYou can access the Call Outbox and initiate a call when the phone is:• Idle. For more information, see “Initiat

Call Outbox191Initiating a call from the Call OutboxNote: If your service provider requires that a Directory Number (DN) be used to initiate a call,

Call Outbox192Deleting calls from your Call OutboxYou can delete calls from your Call Outbox.To delete calls from your Call Outbox:4. You can initiate

Call Outbox193Viewing the details of a call in the Call OutboxYou can view details of a call in the Call Outbox.YesAllUsrAllNo3. Select one of the fol

Call Outbox194To view details of a call in the Call Outbox:Accessing the calls in your Call Outbox during a callYou can access the calls in your Call

Call Outbox1952. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox.SelectBack3. Choose one of the follow

Instant Messaging196Instant Messaging You can use your Avaya 1165E IP Deskphone to send and receive an Instant Message (IM). You can access and respon

Instant Messaging197Figure 29: Instant Message pop-upWhen an IM pop-up appears you can do the following:• Press the View context-sensitive soft key to

Instant Messaging198Configuring Instant Messaging pop-upsYou can configure Instant Messaging pop-ups.To enable or disable automatic pop-up of a new IM

Instant Messaging199To enable or disable the audible alerts of a new IM:Composing an Instant MessageWhen you compose an IM, enter the address of the r

© 2011 Avaya Inc. All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and a

Welcome20Press the Services key, and then use the navigation keys to access the following items:• Telephone Options:— Volume adjustment...— Contrast a

Instant Messaging200To compose and send an Instant Message:MsgsSend IM1. Do one of the following:— Press the Msgs context-sensitive soft key, select I

Instant Messaging201Instant Message Inbox/OutboxThe IM Inbox contains a list of all incoming and outgoing Instant Messages. You can filter the IM list

Instant Messaging202To access and view the contents of the Instant Message Inbox/Outbox:Msgs1. Choose one of the following:— Press the Msgs context-se

Instant Messaging203Viewing the content of an Instant MessageWhen you view the content of an Instant Message, you can do the following:• Reply to the

Instant Messaging204Initiating a call from an Instant MessageTo initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs contex

Instant Messaging205Deleting an Instant MessageTo delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox complete the neces

Instant Messaging206DeleteBack3. Select one of the following context-sensitive soft keys:— Press the Delete context-sensitive soft key to clear all IM

While on an active call207While on an active callYou can use the following features during an active call:• “Making a new call” on page 207• “Placing

While on an active call208Initiating a call using the active call context-sensitive soft key menuYou can initiate a call using the active call context

While on an active call209can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, s

Welcome21Press the Services key twice to access the Local Tools menu, and then use the Left / Right navigation keys to access the following items:• Pr

While on an active call210To retrieve a call on hold: Multiple calls On HoldWhen you have more than one call on hold, use the navigation key to highli

While on an active call211The Join context-sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a confe

While on an active call212more…Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys.When you press the

While on an active call213Park Press the Park context-sensitive soft key to park the current call.more… Press the more… context-sensitive soft key to

While on an active call214Prefs Press the Prefs context-sensitive soft key to display the Preferences menu.The menu items include the following:1. Dis

While on an active call215Prefs 6. Network—use to access the following:— Server Settings— Device Settings— Diagnostics— Disable screensaver—Licensing—

While on an active call216To access a call on hold when multiple calls are on hold:To make a call on hold the active call:1. Press the Up/Down navigat

While on an active call217Using 3-way callingWhen you have more than one call and you want to join the incoming calls into one call, you can use 3-way

While on an active call218Figure 32: 3-way Call Note 1: If you receive a new call during a 3-way call, you can answer the new call as usual. The Avay

While on an active call219Setting up a conference callWhen you want to invite three or more callers to a call, you can set up a conference call using

Welcome22IP Deskphone displayThe Avaya 1165E IP Deskphone provides a 4.1 inch (diagonal measured) color QVGA TFT display, capable of displaying a QVGA

While on an active call220To join a call to an existing conference call:Ad hoc conferencing when connecting to the Call ServerThis feature allows you

While on an active call221Figure 33: Current Domain pageThe context-sensitive soft keys available for viewing the conference details of the current do

While on an active call222Figure 34: Domain page with conference parametersThe context-sensitive soft keys available on the conference parameters page

While on an active call223Figure 35: Edit Domain screenTo edit the conference properties and maximum number of ports, press the Edit context-sensitive

While on an active call224• Save—to save the updated value to the system configuration file.• Abc (/123)—to toggle the input mode to digits (or alphab

While on an active call225Select4. Choose one of the following:— Enter the phone number or SIP address to which you are transferring the call.— Select

While on an active call226To transfer a call to Voice Mail:YesNoBackThe Avaya 1165E IP Deskphone prompts you with the following question, Consult with

While on an active call227Note 1: The Transfer to Voice Mail feature is not available for all call servers. Contact your system administrator or serv

While on an active call228Using the Park Call featureYou can use the Park Call feature to temporarily park a call to the call server or to a specific

While on an active call229Retrieving a Parked CallYou must have the retrieval code to retrieve a parked call from the server. You can retrieve a parke

Welcome23means that the labels that appear above the soft keys present the features that are available to the user at that time. The soft key labels c

While on an active call2302. Use the Dialpad to enter the retrieval code of the parked call.RetrveClearBack3. You can do one of the following:— Press

Additional features231Additional featuresYou can use the following additional features:• “Using the Friends feature” on page 231• “Feature keys” on pa

Additional features232Figure 37: Presence status of a friendAccessing your Friends listTo check the online status of a friend on your list:FilterSelec

Additional features233To initiate a call to a friend on the Friends list:StatusAllEdit2. Do one of the following:— Press the Status context-sensitive

Additional features234To send an IM to a friend on the Friends list:Call3. Press the Call context-sensitive soft key to initiate a call to the friend.

Additional features235Editing information of a friendYou can edit information of a friend on the Friends list.To edit your Friends list:5. Use the dia

Additional features236Edit2. Press the Up/Down navigation key to highlight the friend you want to edit and press the Edit context-sensitive soft key.a

Additional features2376. Use the dialpad to enter the new address for the contact.NextBack7. Choose one of the following:—Press the Next context-sens

Additional features238To delete a contact from your Friends list:FilterSelect1. Choose one of the following:— Press the Directory fixed key.— Press th

Additional features239Feature keysUse the Feature key option to configure the feature keys on Avaya 1165E IP Deskphone and the Avaya 1100 Series Expan

Welcome24• When you power the Avaya 1165E IP Deskphone through local AC power, the Avaya 1165E IP Deskphone provides up to 500 mA at 5 volts on the US

Additional features240You can program the feature keys one at a time, or you can automatically program empty feature keys from your Friends list or Ad

Additional features241The Program Key screen provides the following context-sensitive soft keys:• View— to access the feature key detail screen.• Edit

Additional features242Figure 40: Feature key detailsThe Program Key screen displays the following:• Key—programmed feature key number• Label—label use

Additional features243Note 1: If you to try to view a feature key that is not programmed the IP Deskphone displays the message: Program Key Not Avail

Additional features244Figure 41: Edit feature key screenTo modify a feature key:Modify1. Press the Modify context-sensitive soft.The Select Service sc

Additional features245SelectBack3. Choose one of the following:— Press the Select context-sensitive soft key to choose a service.The next screen in th

Additional features246The following procedure continues from Step 6 on page 246. To program a Speed Dial feature key:NextBack6. Choose one of the fol

Additional features2474. Use the dial pad to enter a key label.Next5. Press the Next context-sensitive soft key to continue.6. Use the dial pad to en

Additional features248The following procedure continues from Step 6 on page 246.To program a Call Forward feature key:YesNo10. Choose one of the foll

Additional features249The following procedure continues from Step 6 on page 246.To program a Do Not Disturb feature key:FinishClearBack3. Choose one

Welcome25Context-sensitive soft keysYour Avaya 1165E IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive s

Additional features250The following procedure continues from Step 6 on page 246.To program a Send IM feature key:FinishBack2. Choose one of the follo

Additional features251The following procedure continues from Step 6 on page 246.To program a Presence feature key:Finish6. Press the Finish context-s

Additional features2523. You can choose a more detailed message for other users to see or you can select None if you do not want to give additional in

Additional features253Remove a programmed feature keyYou can remove a feature key by using one of the following methods:1. Edit context-sensitive soft

Additional features254To remove a feature key using the Edit context-sensitive soft key:Edit1. To select a feature key to remove, do one of the follow

Additional features255Feature key autoprogrammingThe feature key autoprogramming provides the user with the ability to cause the phone to detect all u

Additional features256To autoprogram feature keys:Prefs1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys

Additional features257To remove all programmed feature keys by using the Bulk context-sensitive soft key:BulkBack6. Choose one of the following:—Press

Additional features258To remove individual programmed feature keys using the Bulk context-sensitive soft key:Back10. To select a single feature key to

Additional features259Select12. Press the Up/Down navigation key to highlight 2. Feature key removal and press the Select context-sensitive soft.The P

Welcome26abc or 123Press the abc context-sensitive soft key to toggle between alpha and numeric input modes.• To type letters, the abc context-sensiti

Additional features260Creating a feature key using the Copy keyYou can create a feature key for Speed Dial, Call Forward, or Send IM by pressing the C

Additional features2612. Press the Up/Down navigation key to highlight Speed Dial, Call Forward, or Send IM from the menu.Note: Presence and Do Not D

Additional features262Using Call ForwardUse the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make ca

Additional features263Figure 42 on page 263 shows the incoming call display for an incoming call.Figure 42: Incoming call display for a forwarded call

Additional features264When you forward your calls to another user or telephone, you have the option to program the Avaya 1165E IP Deskphone to remind

Additional features265To forward your calls or change the number where calls are forwarded:To deactivate Call Forward:CallFwd1. Press the CallFwd cont

Additional features266Setting the IP Deskphone to Do Not DisturbUse Do Not Disturb to automatically block all incoming calls. When you activate this f

Additional features267Setting a Presence stateSet a presence state to enable other users to see information about your availability. You can select fr

Additional features268SelectBack4. Choose one of the following:— Press the Select context-sensitive soft key to continue to the next screen. — Press t

Additional features269Adding a new Presence state messageYou can add a new Presence state message.To add a new Presence state message:SelectAddBack6.

Welcome27More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).W

Additional features270Configuring Privacy settingsYou can restrict caller information coming to the phone or caller information leaving the phone. You

Additional features271To configure Incoming Call Privacy:Prefs1. Press the Prefs context-sensitive soft key, select Misc Options, and then Incoming Pr

Additional features272Outgoing call privacyYou can restrict the information for outgoing calls from your phone by configuring the Outgoing Call Privac

Additional features273Multiple Appearance Directory NumberMultiple Appearance Directory Number (MADN), also known as Bridge Line Appearance, and using

Additional features274Figure 43: MADN SCA shared line not activeFigure 44: MADN SCA shared line active

Additional features275Audio CodecsThis feature allows you to specify a codec to which you can switch to during an active call. You can use the Prefere

Additional features276• MoveDwn—to move the highlighted codec down in the list.• Back—to return to the Audio Codec screen.The Audio Codec Ordering scr

Additional features277• Allow Address—to edit the list of address.The following context-sensitive soft keys are available for the Answer-Mode Settings

Additional features278• Back—to return to the previous screen.The Allow Addresses screen displays the domains and SIP addresses in a list. If the list

Multiuser279MultiuserThe Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single I

Welcome28CallFwdPress the CallFwd context-sensitive soft key to forward all calls to a specified address.DND Press the DND context-sensitive soft key

Multiuser280Initial loginFor an initial login, you must enter a user name and password and specify your login to either be permanent or to expire. You

Multiuser281Figure 46: Secondary Login screensYou can specify the Line Key to which the new account is associated. By default, the first unused key is

Multiuser282Logging outThe logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account. Logging out a

Multiuser283Secondary account logoutYou can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This c

Multiuser284Upgrade impacts to user profilesIn previous releases of the IP Deskphone software, user profiles were associated to user names rather than

Multiuser285associated to the user2 account; therefore a new profile is created.Not all the information in old profiles is preserved. The preference s

Multiuser286Figure 48: Avaya 1165E IP Deskphone with Expansion Module and multiple accountsPressing a line key either brings up a dialing prompt, init

Multiuser287MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account.Making a callYou can place a c

Multiuser288Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode).While

Multiuser289The active call is affected by operations such as transfer or call parking. One exception is the New Call action, which uses the primary a

Welcome29Presnce Press the Presnce context-sensitive soft key to configure the presence status for your IP Deskphone.Prefs Press the Prefs context-sen

Multiuser290Menu featuresThe IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu.

Multiuser291Voice Mail settingsVoice Mail Settings is located under User Settings. You can program different voice mail addresses and IDs for each acc

Multiuser292used. When accounts are registered on different domains, you can only program and use speed dial keys with targets that are reachable on t

Multiuser293already in progress determines which account to use. (For example, if you press the line key to obtain a dial prompt, press the Inbox key

Multiuser294User statusThis section describes the features associated with the User status.Do Not DisturbSelecting the Do Not Disturb command from the

Multiuser295DND mode for each account is persistent. If you restart the IP Deskphone, or log out and log in, the account maintains the original state.

Multiuser296After a forward all programmed key is pressed:• If all accounts are already set to forward calls to the key's target, then Call Forwa

Multiuser297After the all accounts Presence programmed key is pressed:• If all accounts are already set to the programmed presence state, then all acc

Multiuser298Figure 51: Per-account notificationsIt is possible for the same event to occur for multiple accounts at the same time. In this case, they

Advanced features299Advanced featuresThe following chapter describes the following advanced features:• “Viewing the IP Deskphone information” on page

Contents3ContentsWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Basic features . . . . . . . . . . . . .

Welcome30Prefs 4. Language—use to change the interface language.5. Misc Options—use to access the following options:— Alpha Dialing— Search Method— In

Advanced features300• Presence•FeatActv• Srv Pkg LocationPress the Details context-sensitive soft key to show:• Primary User• Primary Domain•MAC•IP• L

Advanced features301The Avaya 1165E IP Deskphone displays the following menu:1. Search—use to perform local/global search.2. Login—use when the call s

Advanced features302Switching the proxyWhen you switch proxy, you change the domain to which the Avaya 1165E IP Deskphone connects. To switch the prox

Advanced features3035. Use the dialpad to enter your password. OkBack6. Choose one of the following:— Press the Ok context-sensitive soft key.— Press

Advanced features304 9. Choose one of the following:— Press the Domains context-sensitive soft key to change the current domain.— Press the Done conte

Advanced features305Resetting the phoneYou can use this feature to reset the phone without unplugging the power cable. To reset the Avaya 1165E IP Des

Advanced features306Erasing the user dataThe Avaya 1165E IP Deskphone stores user files that you eventually want to delete. These files include:1. Pro

Advanced features307abc3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.4. Use the dialpad to enter your

Advanced features308To delete a user profile:SelectDeleteExitBack7. Choose one of the following:— To enter the selected folder, press the Select conte

Advanced features309To delete a sound file:To delete a language file:3. Log off or restart the phone to complete the process.1. Press the Up/Down navi

Welcome31 Idle display screen after dial pad inputAfter you enter information using the dial pad (there is no dial tone or preceding line selection),

Advanced features310To delete a log file:DeleteBack2. Choose one of the following:— Press the Delete context-sensitive soft key to delete the highligh

Advanced features311To delete the system file without deleting the user profile:To delete all files:Network menuPrimarily, the system administrator is

Advanced features312The following Network menu items are available:• Server Settings—to select and edit domains• Device Settings—to configure the netw

Advanced features313• To support file transfer between the PCs and the IP Deskphone to upload specific files or preferences into the IP Deskphone.• To

Advanced features314Figure 52: USB devices: USB port disabled screenIf the USB port is not disabled, then the USB menu displays information on all USB

Advanced features315Figure 53: USB devices: Phone information screenCustomizable Banner for loginIf a login banner with login banner text is configure

Advanced features316Figure 54: Login banner screenYou can dismiss the banner screen. While you dismiss the banner screen, the IP Deskphone switches to

Advanced features317If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen. In the Services menu, sel

Advanced features318When the screensaver is active, it clears the programmed keys of the plugged-in Expansion Module. If you have logged into the IP D

Advanced features319Figure 57: Screensaver settings screenThe following are the items on the displayed list:• Mode—to enable or disable the screensave

Welcome32Table 2 on page 32 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. In-call context-sensitiv

Advanced features320Images can be displayed as a slideshow. Choose Prefs, Display, Display Screensaver, Images and then select Slideshow. Selecting th

Advanced features321Note: Some options may not appear, depending on configuration.Disabling the Screensaver displays a message confirming your select

Advanced features322Figure 60: Screensaver enabled messageNote: If the device configuration does not allow the use of a password free screensaver, th

Advanced features323The options, which are available for the Enable (with password) mode are as follows:• Ok—Screensaver enabled message appears if th

Advanced features324password–protected mode, pressing the Unlock context-sensitive soft key invokes a password input screen. The password must be corr

Advanced features325• If you make an emergency call while the screensaver is active, the call is placed using the primary user.• The Network menu is a

Advanced features326Figure 63: Display menuSelection of the menu item takes you to a new display list that contains all the available image files on t

Advanced features3272. The following are the options available for the background selection screen.• Select—to select the currently highlighted image.

Advanced features328Service Package Group SupportThe Service Package Group Support can help you program feature keys on an expansion module. You can v

Advanced features329Bulk3. Press the Bulk context-sensitive soft key.The Program Key Bulk commands screen appears.4. Press the Up/Down navigation key

Welcome33Figure 6: In-call context-sensitive soft keysTable 3 on page 33 lists the context-sensitive soft keys you can use to access menu items durin

Advanced features330You can view existing groups in your address book if you selected Groups as the source data for the bulk key creation.8. Press the

Advanced features331To view existing groups in your address Book if you selected Groups:Note: After you select from one of your existing groups, the

Advanced features3323. Press the Up/Down navigation key to highlight the required filter.SelectBack4. Choose one of the following:— Press the Select c

Advanced features333To add a new contact to your Address BookViewAllEditBack6. Choose one of the following options:— Press the View context-sensitive

Advanced features334Add2. Press the Add context-sensitive soft key.NextBack3. Choose one of the following:— Use the dialpad to enter a name for the ne

Advanced features335YesNoBack5. Do one of the following to complete the entry:— Press the Yes context-sensitive soft key to add the new entry to an ad

Advanced features336To add a new group:SelectEditAddBack7. Choose one of the following options:— Press the Select context-sensitive soft key to assign

Advanced features337Speed Dial ListWhen configuring the provision, a feature key can be used as a Speed Dial List. You cannot modify or delete the fea

Advanced features338in-call screen). The label used for the selected key is provided through provisioning.The following is the icon for the Speed Dial

Advanced features339marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call.The following are the optio

Welcome34AudioPress the Audio context-sensitive soft key to access the following features:Tones• Ring Pattern— Select test patterns from 1 to 8• Al

Advanced features340key/entry, the IP Deskphone attempts to un-hold the call after the key or entry call completes.For example: • A is talking to B wh

Advanced features341Figure 69: Root screenThe following are the options available for the Root screen: • Select—use to enter the selected folder.• Del

Advanced features342Figure 70: File manager select device screenThe following are the options available for the Select Device screen: • Select—to ente

Advanced features343Figure 71: File manager device browsing screen

Advanced features344The file manager browsing screen provides the following options:Note: The context-sensitive soft keys change based on the selecte

Advanced features345Figure 72 on page 345 displays the message to select the destination folder.Figure 72: Select destinationThe following are the opt

Advanced features346Figure 73: File Manager Select Destination screenNote: The context-sensitive soft keys change based on the selected item on the s

Advanced features347Done—to set the current location as the destination for the send and initiates copy operation.Back—to return to the previous scree

Advanced features348• You are prompted to select the device you wish to send the selected file.• Select the IP Deskphone as the destination device.• T

Advanced features349Figure 75: Sample Failure message for File Manager OperationScenario 2 - If you want to copy the ring tone from the IP Deskphone i

Welcome35AudioVoice• Set the volume for the following:— Handset Volume— Headset Volume— Handsfree VolumeCodecsSelect the Audio Codecs:• G722 (wide

Advanced features350Manager (device configuration), then an error message is displayed on the screen.An error message displays on the screen due to in

Visual indicators351Visual indicatorsThe Avaya 1165E IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display

Visual indicators352Do Not DisturbCall ForwardSpeed Dial listSend IMInstant MessagingNew, UnreadReadReplied toInboxIncoming Call AnsweredIncoming Call

Visual indicators353Visual Alerter/Message Waiting IndicatorsThe red LED light at the top right of the phone lights to indicate incoming calls or when

Visual indicators354Table 19 on page 354 lists the visual indicator and the LED status.Table 19: Visual Alerter/Message Waiting Indicator LED Visual i

Quick reference355Quick referenceThis section provides a quick reference guide for the IP Deskphone. See the following sections for more information:•

Quick reference356Access your outbox to view all calls made and to place a call to a previously called contact.Access your address book to view, add o

Quick reference357Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input. When the context-sensitive soft key label

Quick reference3581. Press the Services hard key and then select Logout.2. Press the abc/123 context-sensitive soft key to toggle between alphabet and

Quick reference359To make an emergency call, logging on is not required. Choose one of the following options:• Lift the Handset and dial the emergency

Welcome36Bluetooth Setup• Enable Bluetooth (enable or disable)• To unpair Device select UnPair.If Bluetooth is enabled, select: • Search devices (phon

Quick reference360Context-sensitive soft keysThe following context-sensitve key menus are provided below:• “Idle phone display” on page 360• “Active c

Quick reference361When you press the More… context-sensitive soft key for the third time, you return to the first menu list.A description of the conte

Quick reference362RetrveRetrieve parked calls (local and server parked calls only).ScrnSvrActivate the screensaver (only if the screensaver feature is

Quick reference363Active call displayWhen you press the More… context-sensitive soft key for the third time, you return to the first menu list.A descr

Quick reference364Display screen iconsThe table below provides a list of the following display screen icons:• Call state—Icons to indicate the Call st

Quick reference365Call state IconOn hookOn the phoneOn holdCall ForwardDo Not DisturbOutgoing call, Incoming call (ringing)Missed callInstant messagin

Quick reference366Inbox IconIncoming Call AnsweredIncoming Call, Missed, NewIncoming Call, Missed, ReviewedPresence IconTer mi n a te dConnected Inact

Terms you should know367Terms you should know3-way CallThe 3-way Call feature joins two calls on your IP Deskphone into one 3-way call. You and the ot

Terms you should know368Category 5e (Cat5e)Most Cat5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat

Terms you should know369Enter keyThe center key of the Navigation Cluster key is used to select menu items and to confirm changes. The Enter key dupli

Welcome37ActivateThe Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displ

Terms you should know370IndicatorThis is an LCD or an LED signal that indicates the status of a feature by the flash, blink, steady on, or off.Message

Terms you should know371Quit keyThis is a fixed key you use to exit an active menu.Ringback/ring toneThis is a sound indicating that a call you make i

Terms you should know372Visual Alerter/Message Waiting indicatorThis is an LCD or an LED signal that flashes to indicate that a message is waiting or

Index373IndexSymbols# Ends Dialing 65Numerics3-way calling 217AAction key 33, 208Active Call features 207Address Book 83, 159Advance system features 2

Index374Goodbye key 18HHandsfree (Speaker) key 17Handsfree calling 137Headset key 18Hold key 17, 209IIgnoring a call 156Inbox key 21Incoming call priv

Index375Send IM feature key programming 250Servcs (Services) key 33, 38, 39Services key 20Shift/Outbox key 19Speed Dial feature key 262Speed Dial feat

Index376

Welcome38More…• If you press the More… context-sensitive soft key once from the first menu list, you access the following context-sensitive soft keys:

Welcome39ParkPress the Park context-sensitive soft key to park the current call to the server or another user (not available for all call servers).Ret

Contents4Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 60Wall-mounting the IP Deskphone (optional) . . . . . . . . .

Welcome40Prefs2. Audio—use to adjust tones and volume settings, to configure a USB headset, and to access the Bluetooth wireless technology setup.3. F

Welcome41Prefs6. Network—use to access the following:—Server Settings— Device Settings— Diagnostics— Disable screensaver— Licensing—Lock7. USB Locks—

Welcome42Navigation keysThis section provides information about keys you can use to navigate within the menus of your Avaya 1165E IP Deskphone.Note:

Welcome43Table 4 on page 43 describes the navigation keys and their functions.Table 4: Navigation keys and functions (Part 1 of 2)Key FunctionNavigati

Welcome44Using a USB MouseThe Avaya 1165E IP Deskphone is equipped with a USB port in which you can connect a USB mouse. You can use the USB mouse to

Welcome45menu item to activate it or click on the item to highlight it. For example, you can click the View context-sensitive soft key label to open t

Welcome46Secure connectionCall security is identified by the presence of a security icon (padlock) that is displayed on the IP Deskphone screen.Afte

Welcome47Figure 8: Example of a secure connection during an active call

Regulatory and safety information48Regulatory and safety informationThis equipment has been tested and found to comply with the limits for a Class B d

Regulatory and safety information49• This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipm

Contents5Setting-up the Backlight Screensaver . . . . . . . . . . . . . . . . . . 91Configuring Menu Auto back-out . . . . . . . . . . . . . . .

Regulatory and safety information50Table 6 lists Safety compliance for various jurisdictions.European Community EN 55022 Class B Emissions: Informati

Regulatory and safety information51Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68This equipment complies with the CE Marking requ

Using your Avaya 1165E IP Deskphone52Using your Avaya 1165E IP DeskphoneAfter you familiarize yourself with the Avaya 1165E IP Deskphone features, you

Using your Avaya 1165E IP Deskphone53Before you beginConnecting the componentsFigure 9 on page 54 shows the connections on the Avaya 1165E IP Deskphon

Using your Avaya 1165E IP Deskphone54Figure 9: Avaya 1165E IP Deskphone connectionsInstall your phone by completing the following procedures in the or

Using your Avaya 1165E IP Deskphone55• “Wall-mounting the IP Deskphone (optional)” on page 60Figure 10: Wall-mount leverRemoving the stand coverTo acc

Using your Avaya 1165E IP Deskphone56Figure 11: Remove the stand coverConnecting the AC power adapter (optional)Your Avaya 1165E IP Deskphone supports

Using your Avaya 1165E IP Deskphone57To use PoE, where power is delivered over the CAT5 cable, your connected LAN must support PoE. If you use PoE, yo

Using your Avaya 1165E IP Deskphone58Connecting the headset (optional)Perform the following procedure to connect the optional headset to the Avaya 116

Using your Avaya 1165E IP Deskphone59Perform the following procedure to select a headset.1. Press Prefs.2. Select Audio.3. Select Headset Type.Connect

Contents6Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 148Redirecting an incoming call . . . . . . . . . . . . . .

Using your Avaya 1165E IP Deskphone60Installing additional cablesIf applicable, you can plug an optional USB device such as a USB mouse or a USB keybo

Using your Avaya 1165E IP Deskphone61Method A: 1. Press the wall-mount lever, and pull the phone away from the stand, as shown in Figure 13 on page 61

Using your Avaya 1165E IP Deskphone62Method B: 1. Attach the 15-cm (6-inch) CAT5e cable. 2. Position the stand over the mounting rivets, and slide the

Using your Avaya 1165E IP Deskphone63You can use the following methods to enter and edit text on your Avaya 1165E IP Deskphone:• “Entering text using

Using your Avaya 1165E IP Deskphone64• To enter the next letter, press the dialpad key 6 twice to cycle to the letter r.When entering alphanumeric inf

Using your Avaya 1165E IP Deskphone65Note: No letters are associated with the 0 key.Enabling and disabling the # Ends Dialing featureYou can enable t

Using your Avaya 1165E IP Deskphone66To disable the # Ends Dialing feature:Prefs1. To turn off # Ends Dialing, press the Prefs context-sensitive soft

Using your Avaya 1165E IP Deskphone67Setting the dialpad to alphanumeric dialingTo eliminate the need to press the abc/123 context-sensitive soft key

Using your Avaya 1165E IP Deskphone68Entering text using the USB keyboardYou can connect a USB keyboard to the USB port of your Avaya 1165E IP Deskpho

Using your Avaya 1165E IP Deskphone69F8 Volume UpF9 MuteF10 HoldF11 HeadsetF12 HandsfreeBreak Goodbye (Release)Backspace Left arrow of Navigation Clus

Contents7Managing calls in the Call Outbox while not on a call . . 190Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 191D

Accessing the Avaya 1165E IP Deskphone70Accessing the Avaya 1165E IP Deskphone You require a log on ID and a password to log on to a server with your

Accessing the Avaya 1165E IP Deskphone71When you log on to your Avaya 1165E IP Deskphone you must confirm your logon ID, enter your password, and sele

Accessing the Avaya 1165E IP Deskphone72Note: You must enter the admin password to edit domains.Note: Check with your system administrator before ed

Accessing the Avaya 1165E IP Deskphone73Password protection for domainsThis feature supports admin password protection for editing of the domain and i

Accessing the Avaya 1165E IP Deskphone74sensitive soft key, there is no prompt for the admin password because you have already entered the admin passw

Accessing the Avaya 1165E IP Deskphone75Logging on to your IP DeskphoneYou need to log on to your IP Deskphone when you first install and restart your

Accessing the Avaya 1165E IP Deskphone762. Use the dialpad to enter your user ID login at the prompt. Note: Use the left navigation key to backspace

Accessing the Avaya 1165E IP Deskphone774. Enter your password by using the dialpad.Note 1: When you enter your password, the last character entered

Accessing the Avaya 1165E IP Deskphone78Setting the duration of the loginAfter you enter your logon ID and password the Duration screen appears. You c

Accessing the Avaya 1165E IP Deskphone79Logging on multiple user accountsThe Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP

Contents8Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228Retrieving a Parked Call . . . . . . . . . . . . . . .

Accessing the Avaya 1165E IP Deskphone80Timed logoff while on a callWhen the login time expires while you are on a call, you can do one of the followi

Accessing the Avaya 1165E IP Deskphone81location by accessing the phone information screen. For more information, see “Viewing the IP Deskphone inform

Accessing the Avaya 1165E IP Deskphone82 User ProfileYour User Profile contains your specific settings and data. You are prompted to create a User Pro

Accessing the Avaya 1165E IP Deskphone83Overwriting your personal Address BookWhen an address book exists on a call server, such as an address book fo

Accessing the Avaya 1165E IP Deskphone84Figure 16: Logon confirmation screenLogging off from the Avaya 1165E IP DeskphoneTo log off from the Avaya 116

Accessing the Avaya 1165E IP Deskphone85Logging off multiple user accountsThe Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SI

Accessing the Avaya 1165E IP Deskphone86Deskphone returns to the initial state. After the connection is established, the call can be disconnected only

Accessing the Avaya 1165E IP Deskphone87Location informationWhen you make an emergency call, the IP Deskphone provides the PSAP with the location info

Accessing the Avaya 1165E IP Deskphone88Figure 18: Phone location display You can obtain location information only if it has been configured on your s

Configuring the Avaya 1165E IP Deskphone89Configuring the Avaya 1165E IP DeskphoneYou can adjust a few settings of the Avaya 1165E IP Deskphone to con

Contents9Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282Primary account logout . . . . . . . . . . . .

Configuring the Avaya 1165E IP Deskphone90Creating the idle screen text displayYou can create a text to display on the screen, while the phone is idle

Configuring the Avaya 1165E IP Deskphone91Setting-up the Backlight ScreensaverTo set the amount of time the LCD screen remains backlit: 4. Choose one

Configuring the Avaya 1165E IP Deskphone92Configuring Menu Auto back-outYou can use the Menu Auto back-out feature to configure the time interval requ

Configuring the Avaya 1165E IP Deskphone93Note: When you enter the Auto back-out menu, the current configuration for the Menu Auto back-out time is p

Configuring the Avaya 1165E IP Deskphone94Selecting a ring patternYou can use the ring pattern feature to select the ring pattern for an incoming call

Configuring the Avaya 1165E IP Deskphone95Adjusting the volumeYou can adjust the volume of the Avaya 1165E IP Deskphone for the following:• ring volum

Configuring the Avaya 1165E IP Deskphone96To adjust the ring volume for an incoming call: Prefs1. Press the Prefs context-sensitive soft key, select A

Configuring the Avaya 1165E IP Deskphone97Adjusting the volume of the Handset, headset, and Handsfree modeYou can adjust the volume for the handset, h

Configuring the Avaya 1165E IP Deskphone98You can adjust the headset volume on the Avaya 1165E IP Deskphone.To adjust the headset volume: You can adju

Configuring the Avaya 1165E IP Deskphone99To adjust the handsfree mode volume: Prefs1. Press the Prefs context-sensitive soft key, select Audio, selec