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Avaya 16CC User Manual Page 52
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Troubleshooting Guidelines
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Avaya Agent Deskphone
16CC Installation and Maintenance Gu
ide
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Avaya Agent Deskphone 16CC
1
Contents
3
Chapter 1: Introduction
5
Document Organization
6
Issue Date
6
Online Documentation
7
Customer Support
7
Installation
9
Pre-Installation Checklist
10
Issue 1 January 2008 11
11
Environment
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Power Connections
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Issue 1 January 2008 15
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Dynamic Addressing Process
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Issue 1 January 2008 17
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Issue 1 January 2008 19
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Registration and Login
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Introduction
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During Telephone Startup:
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Issue 1 January 2008 23
23
Local Administrative Options
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Issue 1 January 2008 25
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Clear Procedure
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Disable/Enable Debug Mode
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Group Identifier
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Interface Control
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Disable/Enable Event Logging
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Logout extension
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Reset System Values
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Restart the Telephone
33
Signaling Protocol Identifier
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Configuring SIP Settings
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Issue 1 January 2008 35
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Testing LEDs
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16CC Telephones
37
Download Procedure
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Updating the Settings File
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Downloading Language Files
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The GROUP System Value
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Error Conditions
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DTMF Tones
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Power Interruption
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Issue 1 January 2008 43
43
Troubleshooting Guidelines
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Issue 1 January 2008 45
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Issue 1 January 2008 47
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Issue 1 January 2008 49
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Issue 1 January 2008 51
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Restart Scenarios
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Issue 1 January 2008 55
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Issue 1 January 2008 57
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Issue 1 January 2008 59
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Appendix B: Glossary of Terms
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Glossary of Terms
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IETF Documents
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ITU Documents
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ISO/IEC, ANSI/IEEE Documents
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Related Documentation
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