Avaya 16CC User Manual download pdf (Page 9)

Issue 1 January 2008 9

Chapter 2: Avaya Agent Deskphone 16CC

Installation

Introduction

The Avaya Agent Deskphone 16CC was developed to provide a SIP solution for Avaya call

centers. When not being used as a call center agent telephone, the 16CC has standard Avaya

SIP Advanced SIP (AST) telephone functionality.

The Avaya Agent Deskphone 16CC supports DHCP and HTTP/HTTPS over IPv4/UDP which

enhance its administration and servicing. The 16CC uses DHCP to obtain dynamic IP

Addresses and HTTP or HTTPS to download new software versions or customized settings for

the telephones.

In compliance with Australian law, the following information is provided:

This equipment shall be installed and maintained by trained service personnel. All the input/

output ports are classified as Safety Extra Low Voltage (SELV, in the meaning of IEC

60950). To maintain safety compliance when connecting the equipment electrically to other

equipment, the interconnecting circuits shall be selected to provide continued conformance

of clause 2.3 for SELV circuits (generally, double/reinforced insulation to 240Vac rms to any

primary/mains circuitry and 120Vac rms to any telecommunications network circuitry). To

ensure that these conditions are adhered to, interconnect the equipment only with the

already approved/certified equipment.

Telephone Model

The 16CC is the only telephone set model currently defined in the Avaya Agent Deskphone

16CC Telephone family.

This document describes the installation of this telephone model and post-installation

maintenance issues. For details about using the features provided by the telephones, see the

user documentation for the telephone. For details about telephone administration, see the

Avaya Agent Deskphone for 16CC Telephone Administrator Guide, available on the Avaya

support Web site http://www.avaya.com/support.

For details about call center administration,

see Avaya Communication Manager Release 5.0 Call Center Software Automated Call

Distribution (ACD) Guide (Document Number 07-300301).

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Avaya 16CC User Manual Page 9