Avaya 1200 User Manual

Avaya 1200 Series IP Deskphones with SIP Software — User Guide IP Office 8.0Document Status: StandardDocument Version: 02.04Document Number: AV40050-1

Welcome10• high quality speakerphone• hearing aid compatibility• handset jack• headset jack• 10/10 Ethernet ports— one Ethernet port for LAN connectio

Receiving a call100To activate call forwarding–no answer:EditSaveEnable— To forward calls to a different number, press the Edit soft key and enter the

Receiving a call101To activate call forwarding–busy:Enable— To forward calls to the last number to which calls were forwarded, press the Enable soft k

Receiving a call102To cancel call forwarding:5. Specify the number that you want to forward the calls to:Enable— To forward calls to the last number t

Receiving a call103Note: If the IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forward the call.Follow meFollow me to is used to r

Receiving a call104To redirect calls using Follow Me To:Feature1. Press the Feature soft key.FolTo2. Press the FolTo soft key.The screen displays Foll

Receiving a call105To redirect calls using Follow Me Here:To cancel Follow Me Here:Feature1. Press the Feature soft key.Here+2. Press the Here+ soft k

Receiving a call106When you cancel Follow Me Here, you must do so from the same extension where you activated the feature and received the redirected

The Address Book107The Address BookThe Address Book is a personal directory of contacts from which you can make a phone call.You can access the Addres

The Address Book108First, go off-hook by using one of the methods described in the section “Making a call using off-hook dialing” on page 78. You can

The Address Book109Adding a contact to your Address BookYou can add a new contacts to the Address Book of the IP Deskphone.To add a contact to your Ad

Welcome11Figure 1: Avaya 1220 IP Deskphone

The Address Book110Editing a contact in your Address BookYou can edit a contact in your Address Book.To edit a contact in your Address Book:YesNoBack5

The Address Book111View2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context-sensitive soft k

The Address Book1127. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact.NextBack8. Choose one of the following:—Pre

The Address Book113To delete a contact from your Address Book:Ok10. Press the Ok context-sensitive soft key to complete the entry and return to the p

The Address Book114Copying information to the Address BookTo copy information from the Call Inbox screen to the Address Book use the Copy fixed key.To

The Address Book115NextBack5. Choose one of the following:—Press the Next context-sensitive soft key to continue.— Press the Back context-sensitive so

The Address Book116Searching for a contact in the Address BookWhen you access the IP Deskphone Address Book you can perform a search for a contact usi

The Address Book117To change the search method of the IP Deskphone:Using the Search feature in the Address BookTo search for a contact while accessing

The Address Book118• Name Search—to search for a specific name in your personal Address Book, enter the name by using the dialpad. Using the Search fe

The Address Book1194. Use the dialpad to enter the search information for the contact.SearchBack5. Choose one of the following:— Press the Search cont

Welcome12Figure 2: Avaya 1230 IP DeskphoneThis section describes the controls on the 1200 Series IP Deskphones. Your IP Deskphone can have fixed keys

The Address Book120SearchExit7. When a search result is not successful, you can do one of the following:— Press the Search context-sensitive soft key

Call Inbox121Call InboxWhile your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about ea

Call Inbox1222. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox.Note: You can initiate a call to the h

Call Inbox123Table 8 on page 123 provides a list of additional user interactions for the main inbox screen.DeleteExit— Press the Delete context-sensit

Call Inbox124Viewing the details of a call in the Call InboxTo view details of a call in the Call Inbox:Press the Line key to place a call to the addr

Call Inbox125Managing missed callsWhen you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example,

Call Inbox126Missed Calls NotificationYou can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without h

Call Inbox127Select 3. Choose one of the following:— Press the Select context-sensitive soft key.— Press the Back context-sensitive soft key to abort

Call Inbox128Initiating a call from the Call InboxWhen you receive a call that is missed or answered, the calling number is listed in the Inbox. You c

Call Inbox129Deleting calls in your Call InboxWhen you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you vi

Welcome13Line keys or speed dial keys are located on either side of the display area and are labeled on the LCD display. You can program these keys as

Call Inbox130Accessing the calls in your Call Inbox during a callYou can access the calls in your Call Inbox while you are in an active call.To access

While on an active call131While on an active callYou can use the following features during an active call:• “Making a new call” on page 131• “Call Wai

While on an active call132Initiating a call using the active call context-sensitive soft key menuYou can initiate a call using the active call context

While on an active call133Placing a call On HoldUse the Hold feature when you are talking to one contact and want to perform another action, such as a

While on an active call134When the IP Deskphone has multiple calls connected at the same time, you can access menu items.Context-sensitive soft keys f

While on an active call135more…Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys.When you press the

While on an active call136more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys.The next available

While on an active call137Prefs Press the Prefs context-sensitive soft key to display the Preferences menu.The menu items include the following:1. Dis

While on an active call138To access a call on hold when multiple calls are on hold:Prefs 6. Network—use to access the following:— Server Settings— Dev

While on an active call139To make a call on hold the active call:Using call conferencingYou can use the Conference feature to establish a conference c

Welcome14(Redial)Press the Redial key to display a list of 15 most recently dialed numbers.You can select a number from the redial list and then dial

While on an active call140To use call conferencing:1. Enter the first phone number or SIP address that you want to call.2. Place the active call on ho

While on an active call141Transferring a callWhen more than one call is on hold, the call you want to transfer must be the active call. For more infor

While on an active call142Select4. Choose one of the following:— Enter the phone number or SIP address to which you are transferring the call.— Select

While on an active call143 YesNoBackThe IP Deskphone prompts you with the following question, Consult with party?6. Select one of the following contex

While on an active call144Using the Call Park featureYou can use the Call Park feature to temporarily park a call so that you or another user can retr

While on an active call145Retrieving a Parked CallYou must have the retrieval code to retrieve a parked call from the server. You can retrieve a parke

While on an active call146Using account codesYour system administrator can configure account codes on the IP Office call server. Account codes can be

While on an active call147Recording a callThe IP Deskphone allows you to record all or part of a conversation.To record a call:2. Press the Acct soft

While on an active call148To stop recording a call:2. Press the CRec soft key.The screen displays Call Record?3. Press the Yes soft key.The deskphone

Configuring custom settings149Configuring custom settingsThis chapter provides information about the following topics:• “Programmable keys” on page 14

Welcome15(Handsfree) Press the Handsfree key to activate the built-in speaker and microphone. Note: The Handsfree LED indicator on the Handsfree key

Configuring custom settings150• After Call Work• Call Record• Follow Me Here• Follow Me ToThe IP Deskphone numbers the programmable keys on the IP Des

Configuring custom settings1514. Press the programmable key that you want to assign a feature to.If the key was not previously programmed, the screen

Configuring custom settings152Erasing a programmable keyTo remove a feature from a programmable key:Feature1. Press the Feature soft key.BtnPg2. Press

Configuring custom settings153Restoring the default settings for programmable keysIf you have assigned features to programmable keys, you can return t

Configuring custom settings154To configure speed dialing:Feature1. Press the Feature soft key.2. Enter *1 or *2 on the dialpad.3. Press the Enter key.

Configuring custom settings155Querying programmable keysYou can query any of the programmable keys to confirm which function has been assigned to the

Configuring custom settings156Using the relay optionYou can use your IP Deskphone to activate external devices that are connected to the IP Office ser

Configuring custom settings157To open the switch and de-activate a relay connection:To use relay pulse:Done5. Press the Done soft key.The screen displ

Configuring custom settings158TwinningTwinning is a feature that allows you to have your calls ring on two phones. You can twin your IP Deskphone with

Configuring custom settings159To disable twinning:Twin2. Press the Twin soft key.The screen displays the message Twinning?Yes3. Press the Yes softkey.

Welcome16IP Deskphone displayYour Avaya 1200 Series IP Deskphone display is divided into two display areas:• The upper display area is for information

Configuring custom settings160Configuring privacy settingsThe IP Deskphone provides several privacy settings.You can restrict caller information comin

Configuring custom settings161To configure Incoming Call Privacy:Outgoing call privacyYou can restrict the information for outgoing calls from your ph

Configuring custom settings162To configure Outgoing Call Privacy:Private callsYou can use the Private Call feature to prevent a call from being record

Configuring custom settings163To set call privacy:To disable call privacy:Audio CodecsThis feature allows you to specify a codec to which you can swit

Configuring custom settings164You can select an audio codec by name during a call, or while the handset is idle. The Audio Codecs feature also gives y

Maintaining the IP Deskphone165Maintaining the IP DeskphoneThe following chapter describes the following advanced features:• “Viewing the IP Deskphone

Maintaining the IP Deskphone166•E911Press the Details context-sensitive soft key to show:• Primary User• Primary Domain•MAC•IP• License server— Status

Maintaining the IP Deskphone167The IP Deskphone displays the following menu:1. Search—use to perform local/global search.2. Login.3. Logout— use to lo

Maintaining the IP Deskphone168Resetting the IP Deskphone phoneYou can use this feature to reset the phone without unplugging the power cable. To rese

Maintaining the IP Deskphone169Erasing the user dataThe IP Deskphone stores user files that you can delete. These files include:1. Profiles—user profi

Welcome17different features and menus depending on the state of the IP Deskphone and the menu you access. Table 1 on page 17 lists the context-sensiti

Maintaining the IP Deskphone170To delete user data files:1. Press the Services fixed key.2. Select File Manager.Note: You must enter your login passw

Maintaining the IP Deskphone1716. Press the Up/Down navigation key to highlight one of the following:— Profiles— Sounds— Languages— System file— All

Maintaining the IP Deskphone172To delete a user profile:To delete a sound file:1. Press the Up/Down navigation key to highlight the user profile you w

Maintaining the IP Deskphone173To delete a language file:To delete a log file:1. Press the Up/Down navigation key to highlight the language file you w

Maintaining the IP Deskphone174To delete the system file without deleting the user profile:To delete all files:Network menuPrimarily, the system admin

Maintaining the IP Deskphone175• Server Settings—to select and edit domains• Device Settings—to configure the network settings• Diagnostics—to run a t

Maintaining the IP Deskphone176soft keys are displayed. If the IP Deskphone is idle and no key is pressed, the software update begins in one minute.If

Visual indicators177Visual indicatorsThe Avaya 1200 Series IP Deskphones use visual indicators or cues to indicate incoming calls and messages. The di

Visual indicators178Table 10 on page 178 lists the status visual indicators that the IP deskphone uses to show the status of the line that you are mon

Quick reference179Quick referenceThis section provides a quick reference guide for the Avaya 1200 Series IP Deskphone. See the following sections for

Welcome18Feature — Account Code— Voicemail On— Twin—Relay On—Relay— Extension Login— Extension Logout— Conference Meet Me— After Call Work— Follow Me

Quick reference180DirectoryAccess your address book to view, add or edit entries or initiate a call.EnterUse the Enter key to select highlighted menu

Quick reference181Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input. When the context-sensitive soft key labe

Quick reference182Context-sensitive soft keysThe following context-sensitve key menus are provided below:• “Idle phone display” on page 183• “Active c

Quick reference183Idle phone displayA description of the context-sensitive soft keys available with the phone is idle is provided below. Fe

Quick reference184Active call displayDisplay the Preferences menu.1. Display—Adjust screen display settings.2. Audio—Adjust tones and volume settings.

Quick reference185When you press the More… context-sensitive soft key for the third time, you return to the first menu list.A description of the conte

Quick reference186Display screen iconsThe table below provides a list of the following display screen icons:• Call state—Icons to indicate the Call st

Limitations187LimitationsTable 11 on page 187 lists the limitations for Avaya 1200 Series IP Deskphones when used with IP Office 8.0.Table 11: Limitat

Limitations188

Third party terms189Third party termsThird Party Terms for Avaya 11xx 12xx sw release 3.x thru 4.x Certain portions of the product ("Open Source

Welcome19More… When you press the More… context-sensitive soft key, a different selection of context-sensitive soft keys appears.abc or 123Press the a

Third party terms190 * National Center for Biotechnology Information * * This software/database is a "United States Government Wor

Third party terms191allowed. Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the G

Third party terms192portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is include

Third party terms193Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the int

Third party terms194have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These

Third party terms195incorporates the limitation as if written in the body of this License. 9. The Free Software Foundation may publish revised and/or

Third party terms196Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the bes

Third party terms197ZlibThe following component is licensed under zlib license:Zlib 1.2.1Zlib License/* zlib.h -- interface of the 'zlib' ge

Third party terms198COPYRIGHT NOTICE, DISCLAIMER, and LICENSE:If you modify libpng you may insert additional notices immediately following this senten

Third party terms199 Greg Roelofs Tom Tannerlibpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright (c) 1995, 1996 Guy Eric Schal

© 2011 Avaya Inc. All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and a

Welcome20Idle display screen after dial pad inputAfter you enter information using the dial pad (there is no dial tone or preceding line selection), t

Third party terms200Libpng is OSI Certified Open Source Software. OSI Certified Open Source is a certification mark of the Open Source Initiative.Gle

Third party terms201HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

Third party terms202USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABIL

Third party terms203We specifically permit and encourage the use of this software as the basis of commercial products, provided that all warranty or l

Third party terms204

Welcome21Table 2 on page 21 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. In-call context-sensitiv

Welcome22Table 3 on page 22 lists the context-sensitive soft keys you can use to access menu items during an in-call session. Table 3: Menu items acce

Welcome23AudioVoice• Set the volume for the following:— Handset Volume— Headset Volume— Handsfree VolumeCodecsSelect the Audio Codecs:• G722 (wide

Welcome24ActivateThe Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displ

Welcome25More…• If you press the More… context-sensitive soft key once from the first menu list, you access the following context-sensitive soft keys:

Welcome26When you press the More… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.Pr

Welcome27Prefs2. Audio—use to adjust tones and volume setting.3. Feature Options—use to configure the following:— Call Ignore Action— Call Fwd Notific

Welcome28Prefs6. Network—use to access the following:—Server Settings— Device Settings— Diagnostics— Disable screensaver— Licensing—Lock7. User Settin

Welcome29Navigation keysThis section provides information about keys you can use to navigate within the menus of your IP Deskphone.You can select menu

3ContentsWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Basic features . . . . . . . . . . . . . . . .

Welcome30Table 4 on page 30 describes the navigation keys and their functions.Table 4: Navigation keys and functions (Part 1 of 2)Key FunctionNavigati

Welcome31Available IP Deskphone call featuresThe 2000 Series IP Deskphones are supported by the Avaya IP Office 8.0 call server. Your system administr

Welcome32providers require that you enter a Directory Number (DN) to initiate a call, for example, 555-5555. Contact your system administrator to dete

Regulatory and safety information33Regulatory and safety information• This equipment complies with FCC radiation exposure limits set forth for an unco

Regulatory and safety information34Table 6 lists Safety compliance for various jurisdictions.Australia: AS/ACIF S004: Voice Frequency Performance Requ

Regulatory and safety information35DenAn regulatory notice for Japan

Getting started36Getting startedThis section provides information about how to use the Avaya 1200 Series IP Deskphones. Carefully read each of the fol

Getting started37Figure 3: Connections on Avaya 1200 Series IP Deskphones Attaching the foot stand (optional)Attach the foot stand in the appropriate

Getting started38If you insert the foot stand into the lower slots, your IP Deskphone sits at a 55-degree angle.1. Align the bottom tabs on the foot s

Getting started39Connecting AC power (optional)Your Avaya 1200 Series IP Deskphone supports AC power and Power over Ethernet (PoE). For AC power, use

Contents4Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Entering text using the IP Deskphone dialpad

Getting started40Connecting the PC Ethernet cableConnect a CAT5e PC Ethernet cable between your Avaya 1200 Series IP Deskphone and your computer to en

Getting started41To make a call, you can dial an alphanumeric SIP address; for example, [email protected] can enter and edit text on your IP Deskp

Getting started42character, press the dialpad number 1 to cycle through the characters until you reach the one you need. For example, to enter a quest

Getting started43Note: No letters are associated with the 0 key.+plus1numeral 1Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2)Charac

Getting started44Configuring the dialpad to alphanumeric dialingTo eliminate the need to press the abc/123 context-sensitive soft key when you enter t

Getting started45 2. Choose one of the following:— Press the Off context-sensitive soft key to turn on alphanumeric dialing. — Press the Back context-

Accessing the Avaya 1200 Series IP Deskphone46Accessing the Avaya 1200 Series IP Deskphone You require a log on ID and a password to log on to a serve

Accessing the Avaya 1200 Series IP Deskphone47Automatic loginBefore you first receive your IP Deskphone, your system administrator can configure your

Accessing the Avaya 1200 Series IP Deskphone48Password protection for domainsThis feature supports admin password protection for editing of the domain

Accessing the Avaya 1200 Series IP Deskphone49Password request in server settings modeWhen you edit the domain from the server settings under the Netw

Contents5Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Making a call using off-hook dialing . . . . .

Accessing the Avaya 1200 Series IP Deskphone50Logging on to your IP DeskphoneYou need to log on to your IP Deskphone when you first install and restar

Accessing the Avaya 1200 Series IP Deskphone51Note 1: When you log on to the Avaya 1200 Series IP Deskphone for the first time, the system prompts yo

Accessing the Avaya 1200 Series IP Deskphone523. Press the Login context-sensitive soft key.If Authentication is enabled by your system administration

Accessing the Avaya 1200 Series IP Deskphone535. Press the Next context-sensitive soft key.Cancel Note: You can cancel the login process by pressing

Accessing the Avaya 1200 Series IP Deskphone54Configuring the duration of the loginAfter you enter your logon ID and password the Duration screen appe

Accessing the Avaya 1200 Series IP Deskphone55Timed logoffWhen you determine a logon time other than permanent, the IP Deskphone reminds you of your e

Accessing the Avaya 1200 Series IP Deskphone56• Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login.Note: If you

Accessing the Avaya 1200 Series IP Deskphone57your IP Deskphone, your specific settings and data are automatically available for you.The information s

Accessing the Avaya 1200 Series IP Deskphone58Logging off from the Avaya 1200 Series IP DeskphoneTo log off from the IP Deskphone:Logging on and off f

Accessing the Avaya 1200 Series IP Deskphone59To log on from a different deskphoneFeature1. Press the Feature soft key. Elogl2. Press the Elogl soft k

Contents6Editing a contact in your Address Book . . . . . . . . . . . . . . . . 110Copying information to the Address Book . . . . . . . . . . .

Accessing the Avaya 1200 Series IP Deskphone60To log off from a different deskphoneMaking an emergency callYou can use the Avaya 1200 Series IP Deskph

Accessing the Avaya 1200 Series IP Deskphone61and the IP Deskphone can only be used to make an emergency call. All context-sensitive soft keys and fea

Configuring Avaya 1200 Series IP Deskphones62Configuring Avaya 1200 Series IP DeskphonesYou can adjust a few settings of the Avaya 1200 Series IP Desk

Configuring Avaya 1200 Series IP Deskphones63Creating the idle screen text displayYou can create a text to display on the screen, while the IP Deskpho

Configuring Avaya 1200 Series IP Deskphones64Configuring Menu auto back-outYou can use the Menu Auto back-out feature to configure the time interval r

Configuring Avaya 1200 Series IP Deskphones65Note: When you enter the Auto back-out menu, the current configuration for the Menu Auto back-out time i

Configuring Avaya 1200 Series IP Deskphones66Selecting a ring patternYou can use the ring pattern feature to select the ring pattern for an incoming c

Configuring Avaya 1200 Series IP Deskphones67• Handsfree VolumeA sliding scale appears on the LCD screen display when you adjust the volume. Adjusting

Configuring Avaya 1200 Series IP Deskphones68Adjusting the volume of the Handset, Headset, and Handsfree modeYou can adjust the volume for the handset

Configuring Avaya 1200 Series IP Deskphones69To adjust the headset volume: You can adjust the handsfree mode volume on the IP Deskphone.Prefs1. Press

Contents7Configuring custom settings . . . . . . . . . . . . . . . . . . . . . . . 149Programmable keys . . . . . . . . . . . . . . . . . . . . . .

Configuring Avaya 1200 Series IP Deskphones70To adjust the handsfree mode volume: Selecting a languageThe display is available in multiple languages.

Configuring Avaya 1200 Series IP Deskphones71To select a language:Selecting the date and time formatSeveral date and time formats are available. Forma

Configuring Avaya 1200 Series IP Deskphones722. Press the Up/Down navigation key to highlight Misc Options in the menu.Select3. Press the Select soft

Configuring Avaya 1200 Series IP Deskphones73The IP Deskphone provides the ability for you to select a time zone; however, your system administrator s

Configuring Avaya 1200 Series IP Deskphones74You can select the time zone format for your IP Deskphone.To select a time format:6. Press the Up/Down na

Configuring Avaya 1200 Series IP Deskphones752. Press the Up/Down navigation key to highlight Misc Options in the menu.Select3. Press the Select soft

Configuring Avaya 1200 Series IP Deskphones76 9. Press the Back soft key to return to the menu and press the Exit soft key to return to the main scree

Making a call77Making a callThis section describes the methods you can use to make a call. You can make a call from your Avaya 1200 Series IP Deskphon

Making a call78Making a call using off-hook dialingTo make a call using off-hook dialing:1. Make a call by using one of the following off-hook dialing

Making a call79RedialMsgs — Press the Redial context-sensitive soft key to dial the last dialed number.Note: The Redial context-sensitive soft key

Contents8Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179Fixed keys . . . . . . . . . . . . . . . . . . . .

Making a call80Making a call using on-hook dialingYou can make a call by using on-hook dialing. Enter the SIP address or the phone number before going

Making a call81To end a handsfree call:To mute a handsfree call:To switch from the handsfree to handset mode:To switch from the handset mode to handsf

Making a call82To use a headset:To switch from handsfree to headset:Making a call using redialAutomatically redial the last telephone number that you

Making a call83Making an intercom callTo make a call using the intercom:RedialOR— Press the Redial sofkey to immediately initiate the call. Note: The

Making a call84Making paging callsTo make a call using paging:Yes3. Press the Yes soft key.The deskphone displays the following prompt: Voice/Auto IC:

Making a call85Making a call using automatic callbackYou can set an automatic callback for a user that you have called but who has not answered. When

Making a call86To deactivate automatic callback:Joining a conference callYou can use the Conference Meet Me feature to join a specific conference call

Making a call87Yes3. Press the Yes soft key.The deskphone displays the following prompt: Conference ID:>4. Using the key pad, enter the ID number o

Receiving a call88Receiving a callWhen you receive a call, you are typically notified by the alerting ring, and the incoming caller identification app

Receiving a call89To answer an incoming call:Ignoring an incoming callYou can terminate an incoming call alert without answering the call or sending a

Welcome9WelcomeThe Avaya 1200 Series offers two models of IP Deskphones: the Avaya 1220 and the1230 IP Deskphones. The Avaya 1220 and 1230 IP Deskphon

Receiving a call90To ignore an incoming call:Configuring Do Not DisturbYou can use the Do Not Disturb feature to prevent incoming calls.To prevent an

Receiving a call91To cancel Do Not Disturb: DND2. Press the DND soft key.The screen displays Do Not Disturb?Yes3. Press the Yes soft key.The screen di

Receiving a call92Setting an interval for after-call workThe After Call Work feature allows you to have an interval of time between disconnecting from

Receiving a call93Receiving intercom callsYour IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the fo

Receiving a call94• The IP Deskphone does not display context-sensitive soft keys.• The IP Deskphone blocks all key events, such as line keys and digi

Receiving a call95To receive a pickup group call using direct pickup:PickG2. Press the PickG soft key.The screen displays Group Pickup?Yes3. Press the

Receiving a call96To receive a pickup group call using pickup any:Receiving voice mailThe following sections describe how to use the voicemail functio

Receiving a call97If you enable voice mail, and later disable voicemail so that new calls are not directed to voicemail, the setting does not affect e

Receiving a call98Retrieving voice mailTo retrieve voice mail messages:Forwarding calls to another numberYou can redirect your calls to another teleph

Receiving a call99• “Follow me” on page 103Call forwardingThere are three options for call forwarding:• forward all calls immediately• forward calls o