Avaya Reporting for Contact Center manuals

Owner’s manuals and user’s guides for Software Avaya Reporting for Contact Center.
We providing 4 pdf manuals Avaya Reporting for Contact Center for download free by document types: User Manual, User's Guide

Avaya Reporting for Contact Center User Manual (138 pages)

Brand: Avaya | Category: Software | Size: 2.95 MB |

English

Table of contents

Reporting for Contact Center

1

Troubleshooting

1

Trademarks

2

Table of Contents

3

List of Figures

6

List of Tables

8

How to Use this Guide

9

10 How to Use this Guide

10

NN40040-400

10

Introduction

11

Flow Charts

13

Flow Charts 15

15

16 Flow Charts

16

Contact Center Connection

18

Flow Charts 19

19

Q) Can you ping the CC?

19

Historical Reports

20

Real Time Screens

21

Flow Charts 23

23

Software Wallboard

24

Hardware Wallboard

26

Option 1

27

Option 2

27

Print Schedules

28

30 Flow Charts

30

Web Host PC Troubleshooting

35

Microsoft SQL Server 2005

36

Service (page 54)

54

Java Runtime Environment

56

Firewalls

62

Uninstalling other firewalls

63

Windows Firewall

63

Zone Alarm and Sophos

64

Anti Virus

65

Proxy Server

67

Real Time screens

76

Invalid Password

78

No Key Code

79

No CC Data

79

No Contact Center Key Code

80

CCRS Disabled

80

Server Busy

81

CDN Conflict

81

Unknown Server Error

82

Wallboards

85

Printing report

87

Miscellaneous

88

VMServiceNotRunning

90

InvalidPassword

90

NoKeyCode

91

NoCCData

91

NoCCKeyCode

92

CCRSDisabled

93

ServerBusy

93

CannotConnectToCC

93

CannotConnectToDB

94

CCRefusedConnection

95

HistoricalReqOver3Hours

95

UnknownServerError

95

Client PC Troubleshooting

100

from information bar

102

Real Time Viewer

109

Unable to print reports

116

BCM and CCRS Troubleshooting

119

CCRS Test Page

120

Figure 59: CCRS Test page

121

Voicemail patch and RCC

128

Glossary

129

130 Glossary

130

Glossary 131

131

132 Glossary

132

Glossary 133

133

134 Glossary

134

References

136

References 137

137

138 Index

138

Avaya Reporting for Contact Center User's Guide (132 pages)

Brand: Avaya | Category: Software | Size: 3.15 MB |

English

Table of contents

Maintenance Guide

1

Trademarks

2

Table of Contents

3

List of Figures

6

List of Figures 7

7

List of Tables

8

How to Use this Guide

9

10 How to Use this Guide

10

NN40020-402

10

Introduction

11

Flow Charts

13

Flow Charts 15

15

16 Flow Charts

16

Uninstall

18

Install

18

Contact Center Connection

19

Historical Reports

21

22 Flow Charts

22

Real Time Screens

23

Flow Charts 25

25

Software Wallboard

26

Hardware Wallboard

28

Option 1

29

Option 2

29

Print Schedules

30

32 Flow Charts

32

Web Host PC Troubleshooting

37

Errors on Generating Reports

41

Figure 1: Check Tables page

42

Java Runtime Environment

48

Firewalls

53

Uninstalling other firewalls

54

Windows Firewall

54

Zone Alarm and Sophos

57

Anti Virus

58

Proxy Server

61

Real Time screens

69

Invalid Request

71

Invalid Password

71

No Key Code

72

No Contact Center Key Code

73

CCRSNDP Disabled

73

Server Busy

74

CDN Conflict

74

Unknown Server Error

75

Wallboards

78

Printing reports

80

schedule of printCaller

84

Miscellaneous

86

Error Type:

89

VMServiceNotRunning

91

InvalidPassword

91

NoKeyCode

92

NoCCKeyCode

92

CCRSDisabled

93

ServerBusy

94

CannotConnectToCC

94

CannotConnectToDB

95

CCRefusedConnection

95

HistoricalReqOver3Hours

96

UnknownServerError

96

Client PC Troubleshooting

100

BCM and CCRS Troubleshooting

109

CCRS Test Page

110

Figure 48: CCRS Test page

111

Voicemail patch and RCC

119

Installing CCRS

120

Glossary

123

124 Glossary

124

Glossary 125

125

126 Glossary

126

Glossary 127

127

128 Glossary

128

References

130

References 131

131

132 Index

132

Avaya Reporting for Contact Center User Manual (184 pages)

Brand: Avaya | Category: Software | Size: 5.82 MB |

English

Table of contents

Contact Center

1

Trademarks

2

Table of Contents

3

Table of Contents 5

5

List of Figures

6

List of Tables

9

10 List of Tables

10

NN40040-302

10

How to Use this Guide

11

How to get Help

12

Introduction

13

Administrators and Users

14

Assigned Skillsets

14

SQL Historical Database

14

System Software

14

PC Requirements

15

Introduction 17

17

Installation

19

Installation prerequisites

21

Figure 3: BCM50 Welcome page

22

Installation 23

23

Installation 25

25

Installation 27

27

Installation 29

29

Installation 31

31

Installation 33

33

Installation 35

35

Installation 37

37

Installation 39

39

Installation 45

45

Installation 47

47

Installation 49

49

Figure 42: Options Tab

50

Installation 51

51

Figure 45: Selecting RCC

52

Installation 53

53

Figure 46: RCC Properties

53

Administration

55

Changing Default Password

56

Administration 57

57

Administration 59

59

Administration 61

61

Administration Menu

63

Administration 65

65

System Admin Settings

65

User Admin

66

Administration 67

67

Figure 55: User Admin page

67

Add Users

67

Figure 56: Add User page

68

Administration 69

69

Password)

71

Administration 73

73

Reset Password

73

Skillset Assignment

73

Administration 75

75

Administration 79

79

Figure 64: Logging Menu page

79

Administration 81

81

Figure 67: Main Menu page

82

Logging On

83

Print Schedules

86

Deactivate

104

Activate

105

Real Time

117

Logged In SS

125

Agent Alarms

127

Incoming Non-Contact

130

Wallboard Setup

131

Alarm Messages

133

Wallboard Assignment

135

Wallboard Parameters

140

Messages

142

Figure 106: Add Message page

144

Figure 110: Add Alarm page

148

Alarm Periods

150

Instant Messages

158

Time Bins Setup

161

Figure 120: Time Bins page

163

Reports

165

Reports 167

167

Reports 169

169

Reports 171

171

Reports 173

173

Reports 175

175

Glossary

177

Glossary 179

179

References

181

Index

182

Index 183

183

Avaya Reporting for Contact Center User Manual (130 pages)

Brand: Avaya | Category: Software | Size: 2.45 MB |

English

Table of contents

Reporting for Contact Center

1

Troubleshooting

1

Trademarks

2

Table of Contents

3

List of Figures

6

List of Figures 7

7

List of Tables

8

How to Use this Guide

9

10 How to Use this Guide

10

NN40020-403

10

Introduction

11

Flow Charts

13

Flow Charts 15

15

16 Flow Charts

16

Contact Center Connection

18

Flow Charts 19

19

Q) Can you ping the CC?

19

Historical Reports

20

Real Time Screens

21

Flow Charts 23

23

Software Wallboard

24

Hardware Wallboard

26

Option 1

27

Option 2

27

Print Schedules

28

30 Flow Charts

30

Web Host PC Troubleshooting

35

Microsoft SQL Server 2005

36

Java Runtime Environment

45

Firewalls

51

Zone Alarm and Sophos

53

Anti Virus

54

Proxy Server

56

Real Time screens

65

Invalid Password

67

No Key Code

68

No CC Data

68

Manager

69

No Contact Center Key Code

70

CCRS Disabled

70

Server Busy

71

CDN Conflict

71

Unknown Server Error

73

Wallboards

76

Printing report

78

Miscellaneous

79

VMServiceNotRunning

81

InvalidPassword

81

NoKeyCode

82

NoCCData

83

NoCCKeyCode

83

CannotConnectToDB

85

Real Time Viewer

100

Client PC Troubleshooting

102

Unable to print reports

107

BCM and CCRS Troubleshooting

110

CCRS Test Page

111

Figure 47: CCRS Test page

112

Voicemail patch and RCC

118

Glossary

121

122 Glossary

122

Glossary 123

123

124 Glossary

124

Glossary 125

125

126 Glossary

126

References

128

References 129

129

130 Index

130

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