Avaya ABT35 User Manual Page 71

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  • TROUBLESHOOTING
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1716
TROUBLESHOOTING FOR ABT35-USB
• Lower the listen volume on your softphone until 
the distortion disappears.
• If the distortion is still present, lower the listen 
volume control on the computer.
• Adjust volume on headset. See page 14.
• The USB 
Bluetooth adapter will set itself as the 
default audio device in Windows
®
. Use the Audio 
settings in Windows
®
 under Sounds and Audio 
Devices to change the device used for audio.
• Headset battery may be dead, so ensure the 
headset is fully charged. See page 5. 
• When a PC goes into standby or hibernation, the 
USB 
Bluetooth adapter is no longer powered on. 
Ensure your PC is in an active state.
• The headset radio link is locked on. Ensure you do 
not lock the radio link on for long periods of time 
as it will significantly reduce the standby and talk 
time of the headset. 
• Battery may be deteriorating. Call your supplier 
or Plantronics.
• One beep every 10 seconds is caused by a low 
battery warning. Recharge battery by returning 
headset to the charging stand for one to three 
hours until indicator light turns blue.
• One beep is an out of range warning.
Move closer to the USB
Bluetooth adapter.
• Two beeps every 30 seconds indicate your mute is 
on. Press the mute button once to turn mute off.
Sound in headset is distorted.
I can hear echo in headset.
The other headset I was using to listen to 
music does not work any more.
My headset stops responding
to button presses.
Battery talk time or standby time is 
significantly degraded even after a 
full charge. 
I hear beeps in the headset.
• Check compatibility list on www.avayaheadsets.
com to ensure your softphone is compatible for 
remote answer and disconnect.
• Headset battery needs to be charged. See page 5.
• Headset is not paired to the USB
Bluetooth
adapter. See page 8.
• When a PC goes into standby or hibernation, the 
USB 
Bluetooth adapter is no longer powered on. 
Ensure your PC is in an active state.
• Ensure PerSonoCall software is installed
and running. See page 9.
• Headset is not paired to the USB
Bluetooth
adapter. See page 8.
• Headset battery needs to be charged. See page 5.
• Headset may be out of range of the USB 
Bluetooth
adapter. Move closer to adapter until the 
headset is within range. Range varies with office 
environment.
• When a PC goes into standby or hibernation, the 
USB 
Bluetooth adapter is no longer powered on. 
Ensure your PC is in an active state.
• Headset is not paired to the USB
Bluetooth
adapter. See page 8. 
• Headset is not paired to the USB
Bluetooth
adapter. See page 8.
• Headset battery needs to be charged. See page 5.
• The USB 
Bluetooth adapter is not set as the 
default audio device. Use the Audio settings in 
Windows
®
 under Sounds and Audio Devices to 
select “Plantronics BT Adapter” as the audio 
device.
• Listening volume is too low. Press the volume up 
button on the headset. See page 14.
• Headset is muted. Press the mute button on 
headset to unmute the microphone. See page 14.
• Headset microphone boom aligned incorrectly. 
Align the headset boom with your mouth.
• Headset battery needs to be charged. See page 5.
• The USB 
Bluetooth adapter is not set as the 
default voice device. Use the Voice settings in 
Windows
®
 under Sounds and Voice Devices 
to select “Plantronics BT Adapter” as the voice 
device.
My ABT35-USB headset does not work
with the softphone I am using on my
PC (I cannot answer or disconnect
from the headset call button).
I’ve plugged in the USB 
Bluetooth
adapter, but my headset does not respond 
to button presses.
I’ve installed PerSonoCall and the USB 
Bluetooth adapter but the system tray icon 
shows a red X (denoting no connection).
I cannot hear caller.
Callers cannot hear me.
Problem Solution Problem Solution
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