Avaya Business Communications Manager 5.0 - Planning and Engineering User Manual download pdf (Page 31)

Nortel Business Communications Manager 5.0

Planning and Engineering

NN40170-200 01.03 Standard

August 2009

Calling line identification

This section gives an overview of calling line identification (CLID).

BCM displays the name of the calling party at the answering telephone when

this information is available on Private or Public PRI trunks, VoIP trunks, and

analog trunks that support CLID.

Name display

You can assign names to identify your company, external lines, target lines,

and your colleagues’ telephones. During a call, the name (if programmed)

appears on the telephone display instead of on the external line number or

internal telephone number of the caller. Names can contain both letters and

numbers, but cannot be longer than seven characters. You cannot use the

number (#) and star (*) symbols.

Attention: You can give the same name to a telephone and a line in your

system. Use initials, abbreviations, or even nicknames to give each

telephone a unique name to avoid confusion.

You can also determine if the CLID is received by a telephone, or if the CLID

information from a system telephone gets sent out over the network. Refer to

CLID on incoming VS outgoing calls (page 34). The following figures illustrate

an example of naming system components for BCM450 and BCM50.

1 2 ... 26 27 28 29 30 31 32 33 34 35 36 ... 323 324

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Avaya Business Communications Manager 5.0 - Planning and Engineering User Manual Page 31