Avaya SIP Software 3.2 for 1200 Series User Manual download pdf (Page 138)

• the caller the target sees is calling

• the service-package-dependent features that are available

Receiving a call

When you receive an incoming call, the account that the call is intended for is displayed on the

IP Deskphone. The line key of that account displays the icon for an incoming call. You cannot

use a different account to answer the call.

If you are receiving multiple calls at the same time, a list of all active and incoming calls appears.

If you select a specific call in the list, you can choose to answer or process that specific call.

The IP Deskphone sorts the list by the most recent incoming call first. If there are numerous

calls to process, you can configure the selected call to automatically select the last incoming

call to make it easier to answer, or to leave the selected call static. The selected call does not

jump as new calls come in, but remains on the same call, as new calls are added, to make it

easier for the user to process that call.

If the calls are for different accounts, the line keys associates with the accounts receiving the

incoming calls display an incoming-call icon.

Being in a call

When a single call is active, the screen displays the local account in use and the remote user.

If multiple calls are active, each call appears on a single line. The local account for the active

call appears on the context line. Each line key reflects the most active call state of the account

the line key is associated with.

The active call is affected by operations such as transfer or call parking. One exception is the

New Call action which uses the primary account by default, but can be overridden by pressing

another line key to initiate a call.

You can use your account to transfer or park an active call that is received on that account.

The exception is the New Call action because it uses the primary account by default. You can

override the New Call action by pressing another line key to initiate a call.

Joining calls into an ad-hoc conference always uses the conference server of the primary

account. Calls that are on accounts that cannot access the server cannot be joined. After you

create an ad-hoc conference, you can join additional calls into the same conference. You

cannot create more than one ad-hoc conference at a time.

You can join any two calls with the 3-way call feature, regardless of the account. The service

package of the account to which a call is associated determines which operations, such as

Multiuser

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Avaya SIP Software 3.2 for 1200 Series User Manual Page 138