104 Chapter 9 CallPilot reports
P0605664 03
Port Usage/Call Handling Report
This report summarizes inbound and outbound call activity and port usage on a seven-day rolling
basis. Use this report to identify volume and sources of call traffic, and to determine if additional
system ports are needed.
Use the Port Usage section:
• to see the volume and sources of call traffic
• to determine if additional system ports are needed
• to find time periods where an insufficient number of ports is available
• to see a summary of inbound and outbound call activity and port usage on a 7-day rolling basis
The Port Usage section:
• shows the last seven days for which record collection is complete
• shows the most recent statistics in the left column
• does not include the current day, because record collection for this day is not complete
Use the Call Handling section to see the type of calls that create traffic for the voicemail server.
Look for differences over time by weekday.
The Call Handling section shows:
• each class of call by number of calls, total duration, and average duration
• all outgoing calls in a single category. For example, a call is counted as a Message Notification
even if the called party logs on.
• Outbound Transfer calls with the few seconds of additional connect time caused by the
unsupervised transfer included in the connect time of the incoming call
• Call Screening calls with the holding time of the call to the subscriber set counted under the
total connect time for the incoming call
• all days even if no data is collected for that day. These values are shown as zeroes.
Allocation
shows the minimum and maximum number of ports allocated to voicemail.
Port Status
shows an asterisk (*) beside the port number if the port is disabled when the
report if generated.
Period start
for each day of the week shows the percentage of the time period when all
ports were busy
A non-zero value is possible, but a value consistently higher than 1% or 2%
during peak time periods indicates a need for additional ports
Periods in which at least one port is disabled are shown with an asterisk
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