Avaya CallPilot Manager User Manual Page 87
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Chapter 8 Working with CCR Trees 87
CallPilot Manager Set Up and Operation Guide
Creating a Home Transfer node
1 Click the Custom Call Routing heading.
The CCR Tree Administration page appears.
2 Click the Create link for the CCR Tree you want to create.
The New CCR Tree page appears.
3 From the Create Options option, select Home Transfer Node.
4 Click the Submit button.
The CCR Tree Properties page shows the new CCR Tree.
5 Click the Change link for the CCR Tree.
The CCR Transfer Node Properties page appears.
6 In the Caption box type a name for the Transfer node, such as Sales.
7 From the Outdial Method list box select an outdial method. The outdial method is the
telephony resource that is used to transfer the call.
• Select Line to use an external line to transfer the caller to an external telephone number,
and enter the line number you want to use.
• Select Pool to use a line pool to transfer the caller to an external telephone number and
enter the Line Pool number you want to use.
• Select Route to use a Routing Code to transfer the caller to an external telephone number.
• Select Intercom to transfer the caller to an extension.
8 In the Phone Number box, type the extension or external telephone number.
9 Click the Submit button.
Creating a Home Mailbox node
1 Click the Custom Call Routing heading.
The CCR Tree Administration page appears.
2 Click the Create link for the CCR Tree you want to create.
The New CCR Tree page appears.
3 From the Create Options option, select Home Mailbox Node.
4 Click the Submit button.
The CCR Tree Properties page shows the new CCR Tree. The default mailbox for a Home
Mailbox node is the General Delivery Mailbox.
5 Click the Change link for the CCR Tree.
The CCR Mailbox Node Properties page appears.
6 In the Mailbox Number box type the extension of the mailbox you want calls to transfer to.
7 Click the Submit button.
- CallPilot Manager 1
- Set Up and Operation Guide 1
- CallPilot Manager Set Up and 2
- Operation Guide 2
- Contents 3
- Contents 4
- Chapter 5 4
- Chapter 6 5
- Chapter 7 5
- Chapter 8 6
- Chapter 9 6
- Chapter 1 9
- CallPilot options 10
- Desktop Messaging 11
- Using the dialpad 12
- Related publications 14
- How to get help 15
- Chapter 2 17
- Using CallPilot Manager 17
- Java environments 18
- Starting CallPilot Manager 19
- System timeout 20
- Chapter 3 23
- CallPilot mailboxes 23
- General Delivery Mailbox 24
- Subscriber mailboxes 24
- Guest mailboxes 25
- Information mailboxes 26
- Mailbox Class of Service 28
- CallPilot 100/150 29
- Networking option 29
- Mailbox properties 30
- Auto-Login 31
- Alternate extensions 31
- Express Messaging Line 32
- Call Screening 32
- Restricting outdialing 33
- Initializing a mailbox 34
- Chapter 4 37
- Working with mailboxes 37
- Adding a Guest mailbox 38
- Adding an Information mailbox 39
- Adding many mailboxes 40
- About mailbox passwords 42
- Changing mailbox settings 43
- To edit a Class of Service 44
- Deleting a mailbox 45
- About Group Lists 46
- Adding a Group List 47
- Changing a Group List 48
- To change a Group List 48
- Setting up the Auto Attendant 55
- Greeting Tables 56
- Holiday List 58
- About Holiday status 60
- About Company Greetings 62
- Recording a Company Greeting 63
- Setting up a Greeting Table 63
- Setting the business hours 65
- Assigning a menu repeat key 67
- Auto Attendant Menu 68
- Recording a Custom Menu 68
- About Touchtone Gate 70
- About the CLID Routing Table 72
- Configuring line answering 76
- Custom Call Routing 77
- Example of a Home node 79
- Company Greeting 79
- Home node 79
- Planning a CCR Tree 80
- About CCR Tree structure 80
- Mailbox node 81
- Transfer node 81
- Destination 82
- Park and Page node 82
- An example of a CCR Tree 83
- Working with CCR Trees 85
- Creating a Home Transfer node 87
- Creating a Home Mailbox node 87
- Copying a CCR Tree 88
- To copy a CCR Tree 88
- Adding nodes to the Home node 89
- Adding a Menu node 90
- Adding an Information node 90
- Adding a Mailbox node 91
- Adding a Transfer node 92
- Adding a Park and Page node 93
- To add a Park and Page node 94
- Testing a CCR Tree 96
- Disabling a CCR Tree 97
- Changing a node 98
- Deleting a node 98
- Deleting a CCR Tree 98
- CallPilot reports 99
- Mailbox Information Report 100
- All Mailbox Activity Report 102
- Event Log Report 102
- CCR Tree Usage Report 103
- P0605664 03 104
- Fax Usage Report 105
- System Configuration Report 106
- Resetting Mailbox statistics 107
- Chapter 10 109
- CallPilot system properties 109
- 24 Click the Submit button 111
- Chapter 11 113
- Dialing Translation 113
- numbers 114
- Network Access 115
- Translation properties 116
- Translation Table 117
- Translation Table entries 117
- Table entry 118
- Chapter 12 119
- Viewing switch properties 120
- Creating Access Passwords 120
- Chapter 13 123
- CallPilot Manager operations 123
- and presents each caller 126
- Setting the Operator status 128
- To set the Operator status 128
- Setting the Business Status 131
- To set the Business Status 131
- Setting up line answering 133
- To assign Answer Lines 133
- Chapter 14 135
- Information mailbox messages 137
- Chapter 15 139
- Troubleshooting CallPilot 139
- Chapter 16 143
- CallPilot configuration tips 143
- To Call Forward All Calls 144
- On Your Toes Dance Studio 145
- The central receptionist 145
- The Costume Room 146
- Bridge Stone Engineering 147
- The managers 149
- Shipping and Receiving 149
- Feature compatibility 150
- Chapter 17 153
- Transfers checkboxes 154
- 3 Click the Submit button 154
- Centralized Voicemail notes 155
- Appendix 157
- Default configuration values 157
- Glossary 159
- 160 Glossary 160
- Glossary 161 161
- 162 Glossary 162
- Glossary 163 163
- 164 Glossary 164
- Glossary 165 165
- 166 Glossary 166
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