Avaya CallPilot Manager User Manual download pdf (Page 11)

Chapter 1 Getting started with CallPilot Manager 11

CallPilot Manager Set Up and Operation Guide

Desktop Messaging

With Desktop Messaging subscribers can access their CallPilot mailbox from their personal

computer. Subscribers can manage all of their voice messages from one graphical interface.

CallPilot Desktop Messaging is available for CallPilot 100/150.

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CallPilot Manager 1
Set Up and Operation Guide 1
CallPilot Manager Set Up and 2
Operation Guide 2
Contents 3
Contents 4
Chapter 5 4
Chapter 6 5
Chapter 7 5
Chapter 8 6
Chapter 9 6
Chapter 1 9
CallPilot options 10
Desktop Messaging 11
Using the dialpad 12
Related publications 14
How to get help 15
Chapter 2 17
Using CallPilot Manager 17
Java environments 18
Starting CallPilot Manager 19
System timeout 20
Chapter 3 23
CallPilot mailboxes 23
General Delivery Mailbox 24
Subscriber mailboxes 24
Guest mailboxes 25
Information mailboxes 26
Mailbox Class of Service 28
CallPilot 100/150 29
Networking option 29
Mailbox properties 30
Auto-Login 31
Alternate extensions 31
Express Messaging Line 32
Call Screening 32
Restricting outdialing 33
Initializing a mailbox 34
Chapter 4 37
Working with mailboxes 37
Adding a Guest mailbox 38
Adding an Information mailbox 39
Adding many mailboxes 40
About mailbox passwords 42
Changing mailbox settings 43
To edit a Class of Service 44
Deleting a mailbox 45
About Group Lists 46
Adding a Group List 47
Changing a Group List 48
To change a Group List 48
Setting up the Auto Attendant 55
Greeting Tables 56
Holiday List 58
About Holiday status 60
About Company Greetings 62
Recording a Company Greeting 63
Setting up a Greeting Table 63
Setting the business hours 65
Assigning a menu repeat key 67
Auto Attendant Menu 68
Recording a Custom Menu 68
About Touchtone Gate 70
About the CLID Routing Table 72
Configuring line answering 76
Custom Call Routing 77
Example of a Home node 79
Company Greeting 79
Home node 79
Planning a CCR Tree 80
About CCR Tree structure 80
Mailbox node 81
Transfer node 81
Destination 82
Park and Page node 82
An example of a CCR Tree 83
Working with CCR Trees 85
Creating a Home Transfer node 87
Creating a Home Mailbox node 87
Copying a CCR Tree 88
To copy a CCR Tree 88
Adding nodes to the Home node 89
Adding a Menu node 90
Adding an Information node 90
Adding a Mailbox node 91
Adding a Transfer node 92
Adding a Park and Page node 93
To add a Park and Page node 94
Testing a CCR Tree 96
Disabling a CCR Tree 97
Changing a node 98
Deleting a node 98
Deleting a CCR Tree 98
CallPilot reports 99
Mailbox Information Report 100
All Mailbox Activity Report 102
Event Log Report 102
CCR Tree Usage Report 103
P0605664 03 104
Fax Usage Report 105
System Configuration Report 106
Resetting Mailbox statistics 107
Chapter 10 109
CallPilot system properties 109
24 Click the Submit button 111
Chapter 11 113
Dialing Translation 113
numbers 114
Network Access 115
Translation properties 116
Translation Table 117
Translation Table entries 117
Table entry 118
Chapter 12 119
Viewing switch properties 120
Creating Access Passwords 120
Chapter 13 123
CallPilot Manager operations 123
and presents each caller 126
Setting the Operator status 128
To set the Operator status 128
Setting the Business Status 131
To set the Business Status 131
Setting up line answering 133
To assign Answer Lines 133
Chapter 14 135
Information mailbox messages 137
Chapter 15 139
Troubleshooting CallPilot 139
Chapter 16 143
CallPilot configuration tips 143
To Call Forward All Calls 144
On Your Toes Dance Studio 145
The central receptionist 145
The Costume Room 146
Bridge Stone Engineering 147
The managers 149
Shipping and Receiving 149
Feature compatibility 150
Chapter 17 153
Transfers checkboxes 154
3 Click the Submit button 154
Centralized Voicemail notes 155
Appendix 157
Default configuration values 157
Glossary 159
160 Glossary 160
Glossary 161 161
162 Glossary 162
Glossary 163 163
164 Glossary 164
Glossary 165 165
166 Glossary 166

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Avaya CallPilot Manager User Manual Page 11

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