Avaya CallPilot Manager User Manual Page 109
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109
CallPilot Manager Set Up and Operation Guide
Chapter 10
CallPilot system properties
Setting the system properties
1 Click the Configuration heading.
2 Click the System Properties link.
The System Properties page appears. The Voice Mail version is displayed.
3 In the Max Outcalling Channels box type the maximum number of channels used for calls
generated by voicemail. Do not type a value that is higher than 50% of your available
channels. The limit ensures that there are enough channels to accept incoming calls from
outside callers and subscribers. The default number of voice channels assigned for outcalling
is 1. If you have Multimedia Call Center installed on your system or if you use AMIS
networking, set the Max Outcalling Channels to a value higher than 1. Also, to ensure that the
Outcalling Channels do not consume all the available voice ports, set the minimum number of
voice ports to a number higher than the Outcalling Channels. For more information see the
Business Communications Manager Programming Operations Guide.
4 The Enable Voice Mail check box to is selected by default. If you enable voicemail, callers
who call an extension that does not answer or is busy transfer to the extension’s mailbox.
If you clear the Enable Voice Mail check box:
• external Callers cannot leave messages in mailboxes. Callers are returned to the Auto
Attendant to make another choice.
• If your system uses the Norstar Voice Mail UI, callers can leave messages through
Custom Call Routing, Feature 980, and Feature 986. Callers can send and receive
messages using Feature 981.
• Subscribers can record and send messages from their mailbox to other CallPilot mailboxes
5 Select the Enable Group List check box if you want to enable Group Lists.
If you clear the Enable Group List check box, you cannot set up Group Lists and do not need
to reserve a digit in your numbering plan for the Group List Leading Digit.
6 If you use Group Lists, in the Group List Leading Digit check box type the Group List
Leading Digit. This digit is used as the prefix for Group Lists during addressing. You cannot
create mailboxes with numbers that start with this digit. The default setting for the Group List
Leading Digit is 9. For example, if you assign as 9 the Group List leading digit, 901 to 999 is
your range for Group Lists.
7 Select the Enable External Initialization check box if you want subscribers to be able to
initialize their mailboxes from an external location. The default for this check box is not
selected. If you do not enable external initialization subscribers can initialize their mailboxes
only from a local extension. This prevents unauthorized access to mailboxes.
8 The Make Directory Available check box is selected by default. If you clear the check box,
access to the Company Directory is removed from the Auto Attendant.
9 The Enable General Delivery Mailbox check box is selected by default. This setting is for
Norstar and Business Communications Manager only. If you clear this check box, external
calls are not directed to the General Delivery Mailbox. External calls are directed back to an
Auto Attendant prompt or a CCR Menu prompt.
- CallPilot Manager 1
- Set Up and Operation Guide 1
- CallPilot Manager Set Up and 2
- Operation Guide 2
- Contents 3
- Contents 4
- Chapter 5 4
- Chapter 6 5
- Chapter 7 5
- Chapter 8 6
- Chapter 9 6
- Chapter 1 9
- CallPilot options 10
- Desktop Messaging 11
- Using the dialpad 12
- Related publications 14
- How to get help 15
- Chapter 2 17
- Using CallPilot Manager 17
- Java environments 18
- Starting CallPilot Manager 19
- System timeout 20
- Chapter 3 23
- CallPilot mailboxes 23
- General Delivery Mailbox 24
- Subscriber mailboxes 24
- Guest mailboxes 25
- Information mailboxes 26
- Mailbox Class of Service 28
- CallPilot 100/150 29
- Networking option 29
- Mailbox properties 30
- Auto-Login 31
- Alternate extensions 31
- Express Messaging Line 32
- Call Screening 32
- Restricting outdialing 33
- Initializing a mailbox 34
- Chapter 4 37
- Working with mailboxes 37
- Adding a Guest mailbox 38
- Adding an Information mailbox 39
- Adding many mailboxes 40
- About mailbox passwords 42
- Changing mailbox settings 43
- To edit a Class of Service 44
- Deleting a mailbox 45
- About Group Lists 46
- Adding a Group List 47
- Changing a Group List 48
- To change a Group List 48
- Setting up the Auto Attendant 55
- Greeting Tables 56
- Holiday List 58
- About Holiday status 60
- About Company Greetings 62
- Recording a Company Greeting 63
- Setting up a Greeting Table 63
- Setting the business hours 65
- Assigning a menu repeat key 67
- Auto Attendant Menu 68
- Recording a Custom Menu 68
- About Touchtone Gate 70
- About the CLID Routing Table 72
- Configuring line answering 76
- Custom Call Routing 77
- Example of a Home node 79
- Company Greeting 79
- Home node 79
- Planning a CCR Tree 80
- About CCR Tree structure 80
- Mailbox node 81
- Transfer node 81
- Destination 82
- Park and Page node 82
- An example of a CCR Tree 83
- Working with CCR Trees 85
- Creating a Home Transfer node 87
- Creating a Home Mailbox node 87
- Copying a CCR Tree 88
- To copy a CCR Tree 88
- Adding nodes to the Home node 89
- Adding a Menu node 90
- Adding an Information node 90
- Adding a Mailbox node 91
- Adding a Transfer node 92
- Adding a Park and Page node 93
- To add a Park and Page node 94
- Testing a CCR Tree 96
- Disabling a CCR Tree 97
- Changing a node 98
- Deleting a node 98
- Deleting a CCR Tree 98
- CallPilot reports 99
- Mailbox Information Report 100
- All Mailbox Activity Report 102
- Event Log Report 102
- CCR Tree Usage Report 103
- P0605664 03 104
- Fax Usage Report 105
- System Configuration Report 106
- Resetting Mailbox statistics 107
- Chapter 10 109
- CallPilot system properties 109
- 24 Click the Submit button 111
- Chapter 11 113
- Dialing Translation 113
- numbers 114
- Network Access 115
- Translation properties 116
- Translation Table 117
- Translation Table entries 117
- Table entry 118
- Chapter 12 119
- Viewing switch properties 120
- Creating Access Passwords 120
- Chapter 13 123
- CallPilot Manager operations 123
- and presents each caller 126
- Setting the Operator status 128
- To set the Operator status 128
- Setting the Business Status 131
- To set the Business Status 131
- Setting up line answering 133
- To assign Answer Lines 133
- Chapter 14 135
- Information mailbox messages 137
- Chapter 15 139
- Troubleshooting CallPilot 139
- Chapter 16 143
- CallPilot configuration tips 143
- To Call Forward All Calls 144
- On Your Toes Dance Studio 145
- The central receptionist 145
- The Costume Room 146
- Bridge Stone Engineering 147
- The managers 149
- Shipping and Receiving 149
- Feature compatibility 150
- Chapter 17 153
- Transfers checkboxes 154
- 3 Click the Submit button 154
- Centralized Voicemail notes 155
- Appendix 157
- Default configuration values 157
- Glossary 159
- 160 Glossary 160
- Glossary 161 161
- 162 Glossary 162
- Glossary 163 163
- 164 Glossary 164
- Glossary 165 165
- 166 Glossary 166
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