Avaya Business Communications Manager 2.5 User Manual

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Summary of Contents

Page 1 - Programming Guide

Part No. P0937240 03.1Business Communications Manager 2.5Telephone Features Programming Guide

Page 2 - Trademarks

10 ContentsP0937240 03.1Long Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126Ru

Page 3 - Contents

100 Chapter 9 Customize your telephoneP0937240 03.1Table 6 Language optionsIf you program ≤•fi‚⁄ to a memory button, you can press that button un

Page 4 - Chapter 3

Chapter 9 Customize your telephone 101Telephone Features Programming GuideButton inquiryYou can check the function of any line, intercom, or progr

Page 5 - Chapter 5

102 Chapter 9 Customize your telephoneP0937240 03.1Erase a feature buttonFollow these steps to erase a feature button, and make it blank:1 Press ≤

Page 6 - Chapter 6

Chapter 9 Customize your telephone 103Telephone Features Programming GuideDefault button assignmentsDuring Startup, the installer chooses one of t

Page 7 - Chapter 8

104 Chapter 9 Customize your telephoneP0937240 03.1Programmed telephone features are assigned to the remaining available buttons. Default internal

Page 8 - Chapter 9

Chapter 9 Customize your telephone 105Telephone Features Programming GuideFigure 13 T7406 button defaultsThe T7406 handset is based on the T7316

Page 9

106 Chapter 9 Customize your telephoneP0937240 03.1M7324 button mappingButton mapping for the M7324 telephone is unique because this telephone has

Page 10 - Chapter 13

Chapter 9 Customize your telephone 107Telephone Features Programming GuideT7100/M7100(N) telephone button defaultsFor all templates assigned to th

Page 11 - Chapter 15

108 Chapter 9 Customize your telephoneP0937240 03.1T7000/M7000 telephone button defaultsThese telephones have four programmable memory keys which

Page 12

Chapter 9 Customize your telephone 109Telephone Features Programming GuideHide the message or call indicationsThe display that shows you have mess

Page 13

Contents 11Telephone Features Programming GuideSetting the state of a room at a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 14

110 Chapter 9 Customize your telephoneP0937240 03.1

Page 15

111Telephone Features Programming GuideChapter 10Telephone featuresThis chapter shows you how to: • move a telephone• prevent a call from ringing at a

Page 16

112 Chapter 10 Telephone featuresP0937240 03.1Cancel Do Not DisturbPress ≤£°fi to cancel Do not Disturb. Stop callsPress ≤°fi to stop calls from rin

Page 17 - Before you begin

Chapter 10 Telephone features 113Telephone Features Programming GuideCreate a conference call by releasing privacyWith a line programmed with priv

Page 18 - Acronyms

114 Chapter 10 Telephone featuresP0937240 03.1Make calls without lifting the handset1 Press the handsfree button. The internal microphone and spea

Page 19 - Emergency 911 Dialing

Chapter 10 Telephone features 115Telephone Features Programming GuideChange Handsfree for a telephone (Unified Manager Programming)You can program

Page 20 - Related publications

116 Chapter 10 Telephone featuresP0937240 03.1Disconnect supervisionWhen disconnect supervision is assigned to a line, the system detects when an

Page 21 - Chapter 1

117Telephone Features Programming GuideChapter 11System featuresThis chapter describes how Business Communications Manager sends and receives differen

Page 22

118 Chapter 11 System featuresP0937240 03.1Use alternate or scheduled servicesThere are three types of services for Business Communications Manage

Page 23

Chapter 11 System features 119Telephone Features Programming GuideRouting serviceRouting service allows you to assign alternate routes to calls. Y

Page 24

12 ContentsP0937240 03.1Test the telephone headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158Test the telephon

Page 25 - < >

120 Chapter 11 System featuresP0937240 03.1Turn services on and offThe following feature codes used at a control telephone allows access and contr

Page 26 - Telephone buttons

Chapter 11 System features 121Telephone Features Programming GuideView active services on a two-line displayWhen a service is active, the control

Page 27 - Enter the feature code

122 Chapter 11 System featuresP0937240 03.1Overriding services with a Control telephoneThe control telephone can override services turned on and o

Page 28 - Buttons under the display

Chapter 11 System features 123Telephone Features Programming GuideSpecial telephonesYou can dedicate telephones to serve special functions such as

Page 29 - Program buttons

124 Chapter 11 System featuresP0937240 03.1Making a telephone a hotline telephone (Unified Manager Programming)You can set up a telephone as a hot

Page 30 - Line assignment

Chapter 11 System features 125Telephone Features Programming GuideTo set or change this programming, you need to start a Unified Manager session t

Page 31 - Overflow call routing

126 Chapter 11 System featuresP0937240 03.1PauseThe Pause feature enters a 1.5-second delay in a dialing sequence on an external line. The use of

Page 32

Chapter 11 System features 127Telephone Features Programming GuideWait for Dial ToneWait for Dial Tone causes a sequence of numbers to pause until

Page 33 - Answering calls

128 Chapter 11 System featuresP0937240 03.1Remote users can access system lines, line pools, the page feature, and remote administration (if enabl

Page 34 - Line buttons

Chapter 11 System features 129Telephone Features Programming Guide• Warn a person to whom you give a COS password, to memorize the password and no

Page 35 - What line indicators mean

Figures 13Telephone Features Programming GuideFiguresFigure 1 M7324 and M7324N digital telephones . . . . . . . . . . . . . . . . . . . . . . . .

Page 36 - Priority call

130 Chapter 11 System featuresP0937240 03.1TonesYou can hear some of the following tones when accessing Business Communications Manager from a dis

Page 37

Chapter 11 System features 131Telephone Features Programming GuideCall ForwardCall Forward allows you to forward incoming calls to an external tel

Page 38 - Customize your CAP(N) module

132 Chapter 11 System featuresP0937240 03.1Malicious Caller ID (MCID)(ETSI lines only)This feature records caller information at the central offic

Page 39 - Directed Pickup

133Telephone Features Programming GuideChapter 12Hunt GroupsThe Hunt Groups feature allows access to a group of Business Communications Manager teleph

Page 40 - Trunk Answer

134 Chapter 12 Hunt GroupsP0937240 03.1Members of the group(Unified Manager Programming)Members of the group can be any telephones in the system o

Page 41 - Answer DNs

Chapter 12 Hunt Groups 135Telephone Features Programming Guide• Rotary—the call starts at the telephone after the one which answered the last call

Page 42 - Answer keys

136 Chapter 12 Hunt GroupsP0937240 03.1

Page 43 - Listen to a call as a group

137Telephone Features Programming GuideChapter 13Hospitality ServicesHospitality Services (HS) is a group of features that allows small to medium-size

Page 44

138 Chapter 13 Hospitality ServicesP0937240 03.1To change these Hospitality settings, you need to start a Unified Manager session. For more inform

Page 45 - Make a call

Chapter 13 Hospitality Services 139Telephone Features Programming GuideTo change the alarm time on a telephone:1 Press ≤°‡fi. The display shows Alr

Page 46

14 FiguresP0937240 03.1

Page 47 - Using line pools

140 Chapter 13 Hospitality ServicesP0937240 03.1Turn off an alarmTo release a ringing alarm:• On a telephone with a display, press any button exce

Page 48

Chapter 13 Hospitality Services 141Telephone Features Programming GuideRoom occupancy The Room occupancy (RO) feature allows front desk operators

Page 49 - Priority Call

142 Chapter 13 Hospitality ServicesP0937240 03.1Room condition The Room condition (RC) feature allows users to exchange information about the serv

Page 50 - Ring Again

Chapter 13 Hospitality Services 143Telephone Features Programming GuideSetting room condition with a HS admin telephoneTo update or query the room

Page 51 - Create a conference call

144 Chapter 13 Hospitality ServicesP0937240 03.1

Page 52 - Disconnect one party

145Telephone Features Programming GuideChapter 14Cordless telephones and featuresThe Business Communications Manager supports a number of cordless tel

Page 53 - Split a conference

146 Chapter 14 Cordless telephones and featuresP0937240 03.1Decreased voice qualityIf there is a decrease in voice quality while you are moving wi

Page 54 - Conference call prompts

Chapter 14 Cordless telephones and features 147Telephone Features Programming GuideDirected Call PickupYou must enable the Directed Call pickup fe

Page 55 - Time-saving features

148 Chapter 14 Cordless telephones and featuresP0937240 03.1Call Forward No Answer enhancementThis feature prevents a portable telephone from ring

Page 56

Chapter 14 Cordless telephones and features 149Telephone Features Programming GuideSingle base station, local (T7406)The T7406 telephone function

Page 57 - Last Number Redial

Tables 15Telephone Features Programming GuideTablesTable 1 Digital telephone button functions, refer to Figure 1 and Figure 2. . . . . . 22Table

Page 58 - Programming speed dialing

150 Chapter 14 Cordless telephones and featuresP0937240 03.1Wireless IP telephonesNetVision and NetVision Data telephones are wireless IP telephon

Page 59 - Speed dial prompts

Chapter 14 Cordless telephones and features 151Telephone Features Programming GuideMaking callsMaking calls from your handset is similar to other

Page 60 - Saved Number Redial

152 Chapter 14 Cordless telephones and featuresP0937240 03.1Releasing a call, with a call on holdTo release one call when there are two calls, ens

Page 61 - Prevent Saved Number Redial

Chapter 14 Cordless telephones and features 153Telephone Features Programming GuideIf you know the menu item number, you can access it by the menu

Page 62

154 Chapter 14 Cordless telephones and featuresP0937240 03.1Supported featuresTable 14 shows the call features that the NetVision handsets can use

Page 63 - Handling calls

Chapter 14 Cordless telephones and features 155Telephone Features Programming GuideMute (Local Function) Prevent other callers from hearing you. A

Page 64 - Call Queuing

156 Chapter 14 Cordless telephones and featuresP0937240 03.1

Page 65 - Transfer calls

157Telephone Features Programming GuideChapter 15Troubleshooting alarm codesThis chapter describes alarm codes and how to use them. It also provides p

Page 66 - Transfer prompts

158 Chapter 15 Troubleshooting alarm codesP0937240 03.14 Press OK or ≤ to go ahead with the test.During the test, the display shows solid, dark bl

Page 67

Chapter 15 Troubleshooting alarm codes 159Telephone Features Programming GuideTest the telephone speakerTo test the telephone speaker:1 Press ≤°‚fi

Page 68 - Call Park

16 TablesP0937240 03.1

Page 69 - Callback

160 Chapter 15 Troubleshooting alarm codesP0937240 03.1

Page 70

161Telephone Features Programming GuideAppendix AFeature codesThis appendix provides a quick reference for Business Communications Manager features av

Page 71 - Programming SWCA keys

162 Feature codesP0937240 03.1Call Log - Manual≤°⁄‹ ≤•‡Contrast adjustmentCall Log - View information≤°⁄¤ ≤•·Run/StopCall Log options≤•°› ≤fl‚Page

Page 72

Feature codes 163Telephone Features Programming GuideLong tones≤°‚° ≤°fiDo not DisturbMalicious call identification (MCID)≤°·‡ ≤£°fiDo not Disturb

Page 73

164 Feature codesP0937240 03.1Static Time - Cancel≤£°‚fl ≤°⁄·Name and number blockingSystem Wide Call Appearance (SWCA)Find available SWCAFind old

Page 74 - Parking a call to an SWCA key

Feature codes 165Telephone Features Programming Guide≤·°‡Voice Mail InterruptNotes1 For the Companion C3050 Etiquette, C3060 Portable, and C3050

Page 75 - Conference calls

166 Feature codesP0937240 03.1

Page 76 - Auto-Hold

167Telephone Features Programming GuideAppendix BCommon display prompts and error messagesThe following display prompts and error messages can appear

Page 77 - Forward your calls

168 Common display prompts and error messagesP0937240 03.1You are receiving an external call forwarded from extension221, or you have an answer b

Page 78 - Programming Call Forward

Common display prompts and error messages 169Telephone Features Programming GuideThe feature you tried to use requires you to be on an active cal

Page 79 - Line redirection

17Telephone Features Programming GuidePrefaceThis guide provides information about how to program a telephone on the Business Communications Manager s

Page 80 - Turn on Line Redirection

170 Common display prompts and error messagesP0937240 03.1

Page 81 - Line Redirection prompts

Telephone Features Programming Guide171IndexSymbols(Sched) until * 121§ Long Distance symbol 167≤Admin alarm feature, on, 877 140Alarm time, cancel #8

Page 82 - DND on Busy

172 IndexP0937240 03.1Saved number redial 67 60Services, view 870 121Speed dialadding user *4 59making calls 0 58SWCA key locations, *521-*536 71,

Page 83 - Allowing DND

Index 173Telephone Features Programming Guideusing line buttons 34using the Release button 39Voice Call 91ANY 29ASMCall Park prefix 68line redirect

Page 84

174 IndexP0937240 03.1blocking 118indicators, CAP(N) modules 39making a 45outgoing, selecting line 31overflow 31parking a SWCA call 74retrieving pa

Page 85 - Communicating in the office

Index 175Telephone Features Programming GuideDo Not Disturb 112Group Listening 43Line Redirection 81CAPanswering calls 37customizing 38losing progr

Page 86 - Creating page zones

176 IndexP0937240 03.1T7406 buttons 105default button assignments 103deletingCall Log items 94messages from list 89programmed features 102Denied in

Page 87 - Messages

Index 177Telephone Features Programming Guideextended answer keys 42extension numbers, length of 30externalaccess to Business Communications Manage

Page 88 - Review your messages

178 IndexP0937240 03.1first display, changing 36Forward denied 78Forward> 78forwarding callsCall Forward 77Call Forward No Answer 78Call Forward

Page 89 - Reply to a message

Index 179Telephone Features Programming Guideindicator 33line indicator 35tracking 93Incoming only 169indicatorsCall Forward 77CAPN modules 39hands

Page 90 - Message prompts

18 PrefaceP0937240 03.1Text conventionsThis guide uses the following text conventions:AcronymsThis guide uses the following acronyms:angle brackets

Page 91 - Voice Call

180 IndexP0937240 03.1cancel (#84) 162Line002 - Line 052 37Line061 callback 37Line061 hung up 66Line061 to prime 37Line061 transfer 168Linear mode

Page 92 - Voice Call prompts

Index 181Telephone Features Programming GuideCompanion 146NetVision 155voice call tones 91Nname and number blockingcancel (#819) 163initiating (819

Page 93 - Track your incoming calls

182 IndexP0937240 03.1Pag e timeout 87Pag ing ALL 87Paging busy 87Par k den ied 69Par ked call 168Par ked on 69parking a call, retrieving 68Par ki

Page 94 - View your Call Log

Index 183Telephone Features Programming Guidechanging the name of a line 30changing the name of a telephone 30direct dial telephones 123Do Not Dist

Page 95 - Call log prompts

184 IndexP0937240 03.1Ringing 121ringingcall (807) 163Call Forward 77Callback 69Directed Pickup 39redirect ring 80Trunk Answer 40Ringing servicesab

Page 96

Index 185Telephone Features Programming GuideStill in trnsfer 66stopping calls from ringing at your telephone 112stuttered dial tone 130suspending

Page 97 - Delete an assigned password

186 IndexP0937240 03.1moving 111prime 123prime telephone 37T7316 peripheral connections 23test display (805) 164testing 157–159testingbuttons 158,

Page 98

Index 187Telephone Features Programming Guidepaging 87voice mailaccessing your Business Communications Manager Voice Messaging system 130Call Forwa

Page 100 - Adjust the ring volume

Preface 19Telephone Features Programming GuideEmergency 911 DialingEmergency 911 dialing is the capability to access a public emergency response sy

Page 101 - Button inquiry

2P0937240 03.1Copyright © 2002 Nortel NetworksAll rights reserved. The information in this document is subject to change without notice. The statement

Page 102 - Feature button prompts

20 PrefaceP0937240 03.1Related publicationsFor more information about installing and programming telephones on the Business Communications Manager

Page 103 - Default button assignments

21Telephone Features Programming GuideChapter 1Telephone configuration overviewYour Business Communications Manager telephone system has many features

Page 104 - P0937240 03.1

22 Chapter 1 Telephone configuration overviewP0937240 03.1Figure 1 M7324 and M7324N digital telephonesFigure 2 shows three different Business Se

Page 105 - PBX Button Numbers DID

Chapter 1 Telephone configuration overview 23Telephone Features Programming GuideDigital telephone installationIf you are connecting a Business Co

Page 106 - M7324 button mapping

24 Chapter 1 Telephone configuration overviewP0937240 03.1Figure 4 Connecting the T7316 telephoneFigure 5 shows the T7316 and stand wall mountin

Page 107

Chapter 1 Telephone configuration overview 25Telephone Features Programming GuideFigure 6 shows the T7316 without a stand wall mounting procedure.

Page 108 - Move line buttons

26 Chapter 1 Telephone configuration overviewP0937240 03.1Feature operability notesThe T7406 and the NetVision and NetVision Data telephone featur

Page 109

Chapter 1 Telephone configuration overview 27Telephone Features Programming GuideAccessing features (digital sets)You can enter ≤, ƒ, or Ä and the

Page 110

28 Chapter 1 Telephone configuration overviewP0937240 03.1Display exceptionsThe Companion, DECT, and NetVision handsets have multi-line displays,

Page 111 - Telephone features

Chapter 1 Telephone configuration overview 29Telephone Features Programming GuideMemory buttonsYou can use memory buttons as answer, autodial, lin

Page 112 - Refuse to answer a call

Contents 3Telephone Features Programming GuideContentsPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 113 - Handsfree and Mute

30 Chapter 1 Telephone configuration overviewP0937240 03.1Name a telephone or a line(Unified Manager Programming)You can assign names to identify

Page 114 - Handsfree

Chapter 1 Telephone configuration overview 31Telephone Features Programming GuideIn larger systems, lines are assigned to line pools and routes. T

Page 115 - Accidental disconnect

32 Chapter 1 Telephone configuration overviewP0937240 03.1Call anomalies for telephones without line buttonsThe T7100, Companion, DECT and NetVisi

Page 116 - Background music

33Telephone Features Programming GuideChapter 2Answering callsThere are three possible indications of an incoming call:• ringing • a line button flash

Page 117 - System features

34 Chapter 2 Answering callsP0937240 03.1Distinctive ring patterns(Unified Manager Programming)There are four Distinctive ring patterns (DRP) that

Page 118 - Ringing service

Chapter 2 Answering calls 35Telephone Features Programming GuideWhat line indicators meanInformation about call displayIf you subscribe to Call Di

Page 119 - Routing service

36 Chapter 2 Answering callsP0937240 03.1View call information before or after answeringTo find out who is calling or to view information about yo

Page 120 - Turn services on and off

Chapter 2 Answering calls 37Telephone Features Programming GuideAnswer calls at a prime telephoneThe prime telephone is normally the monitored tel

Page 121

38 Chapter 2 Answering callsP0937240 03.1Figure 9 CAP module with M7324 and M7324N telephonesCustomize your CAP(N) moduleWhen a CAP(N) module is

Page 122 - User passwords

Chapter 2 Answering calls 39Telephone Features Programming GuideMonitor telephones with the CAP(N) moduleThe indicators Ω next to internal autodia

Page 123 - Special telephones

4 ContentsP0937240 03.1Line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 124 - Set lock

40 Chapter 2 Answering callsP0937240 03.1Group PickupYour system can support nine pickup groups. If your telephone has been assigned as a member o

Page 125 - Host System dialing signals

Chapter 2 Answering calls 41Telephone Features Programming GuideTrunk Answer promptsWhen you use the trunk answer feature, you may receive one of

Page 126 - Run/Stop

42 Chapter 2 Answering callsP0937240 03.1Answer keysThe indicator buttons on your telephone that are assigned to answer DNs are called answer keys

Page 127 - Pulse or tone dialing

Chapter 2 Answering calls 43Telephone Features Programming GuideListen to a call as a groupTo allow people in your office to listen in on a call u

Page 128 - Maintain security

44 Chapter 2 Answering callsP0937240 03.1

Page 129 - Change your Class of Service

45Telephone Features Programming GuideChapter 3Make a callThis chapter describes the various ways you can make a call from your telephone.The followin

Page 130 - Service provider features

46 Chapter 3 Make a callP0937240 03.1You have dialed a number, but the least expensive route programmed for the system is busy. Unless you release

Page 131 - Automatic Recall

Chapter 3 Make a call 47Telephone Features Programming GuideUsing line poolsA line pool allows each telephone access to external lines from a group

Page 132 - Malicious Caller ID (MCID)

48 Chapter 3 Make a callP0937240 03.1Program a line pool feature codeWhen you program a button with the line pool feature code (≤fl›), you must ent

Page 133 - Hunt Groups

Chapter 3 Make a call 49Telephone Features Programming GuideAutomatic dialAutomatic dial allows you to dial a number without selecting a line. Your

Page 134 - Members of the group

Contents 5Telephone Features Programming GuideTurn on Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 135

50 Chapter 3 Make a callP0937240 03.1Make a priority callYou can make a priority call only while your telephone display shows the following: To ma

Page 136

Chapter 3 Make a call 51Telephone Features Programming GuideThese are the two possible display prompts for the Ring Again feature:Cancel Ring Again

Page 137 - Hospitality Services

52 Chapter 3 Make a callP0937240 03.1Disconnect one partyYou can disconnect one party from a conference and continue talking to the other. On any

Page 138 - Alarm time (AL) feature

Chapter 3 Make a call 53Telephone Features Programming GuideHolding two callsFor all system telephones except the T7100 and portable telephones, yo

Page 139

54 Chapter 3 Make a callP0937240 03.1Leave a conference callYou can remove yourself from a conference, and connect the other two callers. Enter th

Page 140 - Turn off an alarm

55Telephone Features Programming GuideChapter 4Time-saving featuresThis chapter shows you how to use some time-saving features, such as:• Autodial• La

Page 141 - Room occupancy

56 Chapter 4 Time-saving featuresP0937240 03.1Use intercom as the line for AutodialIf you press an intercom button as the line for an external aut

Page 142 - Room condition

Chapter 4 Time-saving features 57Telephone Features Programming GuideProgramming T7000 memory keys for auto dialT7000/M7000 telephones have four p

Page 143

58 Chapter 4 Time-saving featuresP0937240 03.1Prevent Last Number Redial(Unified Manager Programming)Last Number Redial can be restricted at indiv

Page 144

Chapter 4 Time-saving features 59Telephone Features Programming GuideUsing Personal Speed Dial codesPersonal speed dial codes can be entered by th

Page 145

6 ContentsP0937240 03.1Transfer external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Cance

Page 146 - Companion features

60 Chapter 4 Time-saving featuresP0937240 03.1User Speed Dial programming for T70001 Press ≤•›.2 Enter the speed dial code.3 Enter the telephone n

Page 147 - Language selection

Chapter 4 Time-saving features 61Telephone Features Programming GuideSaved Number redial prompts:These are two possible display prompts you might

Page 148 - DECT handsets

62 Chapter 4 Time-saving featuresP0937240 03.1

Page 149 - PQRS TUV WXYZ

63Telephone Features Programming GuideChapter 5Handling calls This chapter shows you how to:• handle many calls at a time• use SWCA keys to handle man

Page 150 - Wireless IP telephones

64 Chapter 5 Handling callsP0937240 03.1• Telephones with system wide call appearance buttons (SWCA) must always have this feature set to Yes. • T

Page 151 - Releasing calls

Chapter 5 Handling calls 65Telephone Features Programming GuideTransfer calls Transfer allows you to direct a call to a telephone in your system,

Page 152 - Using the display menu

66 Chapter 5 Handling callsP0937240 03.1Cancel a transferYou can reconnect to the person you are trying to transfer before the transfer is complet

Page 153 - Feature restraints

Chapter 5 Handling calls 67Telephone Features Programming GuideCamp-onYou can transfer an external call to another telephone when all the lines as

Page 154 - Supported features

68 Chapter 5 Handling callsP0937240 03.1Call ParkWhen you park a call, the system assigns one of 25 codes for the retrieval of the call. These cod

Page 155

Chapter 5 Handling calls 69Telephone Features Programming GuideCall park promptsThese are prompts you can encounter while using Call park:Callback

Page 156

Contents 7Telephone Features Programming GuideChapter 7Communicating in the office. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 157 - Troubleshooting alarm codes

70 Chapter 5 Handling callsP0937240 03.1Managing system-wide calls using SWCAThe System Wide Call Appearances (SWCA) service defines a group of fe

Page 158 - Test the telephone headset

Chapter 5 Handling calls 71Telephone Features Programming GuideProgramming SWCA keysThere are 16 SWCA feature codes that can be assigned to button

Page 159 - Test the telephone speaker

72 Chapter 5 Handling callsP0937240 03.1How SWCA works in a call groupThe SWCA feature displays a call appearance status on any telephones in the

Page 160

Chapter 5 Handling calls 73Telephone Features Programming GuideFigure 11 SWCA indicators, incoming call from an intercom (auto SWCA association

Page 161 - Feature codes

74 Chapter 5 Handling callsP0937240 03.1Manually associating a callOn the M/T-series telephones and the IP i-series telephones, there are three wa

Page 162

Chapter 5 Handling calls 75Telephone Features Programming Guide3 Enter ≤•fi¤‚ and allow the system to automatically assign the call to one of the d

Page 163

76 Chapter 5 Handling callsP0937240 03.1If a conference call is created from two SWCA-associated external calls, and then a transfer occurs by the

Page 164

77Telephone Features Programming GuideChapter 6Forward your callsIf you leave your desk but want to receive calls at another location, you can forward

Page 165 - Feature codes 165

78 Chapter 6 Forward your callsP0937240 03.1Call Foward promptsThese are the prompts you can encounter when using Call Forward.Programming Call Fo

Page 166 - 166 Feature codes

Chapter 6 Forward your calls 79Telephone Features Programming GuideCall Forward and voice mailIf you want a voice mail system to pick up unanswere

Page 167 - Appendix B

8 ContentsP0937240 03.1Chapter 9Customize your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Adjust the

Page 168

80 Chapter 6 Forward your callsP0937240 03.1Allowing a telephone to redirect lines(Unified Manager Programming)Your system administrator can deter

Page 169

Chapter 6 Forward your calls 81Telephone Features Programming GuideTo enter the telephone number to which you want to redirect calls, use one of t

Page 170

82 Chapter 6 Forward your callsP0937240 03.1The following displays appear when canceling redirection:DND on Busy(Unified Manager Programming)When

Page 171

Chapter 6 Forward your calls 83Telephone Features Programming GuideTo cancel DND, press ≤£°fi.Allowing DND(Unified Manager Programming)The system a

Page 172 - Numerics

84 Chapter 6 Forward your callsP0937240 03.1

Page 173

85Telephone Features Programming GuideChapter 7Communicating in the officeThe Business Communications Manager offers several alternative features to a

Page 174

86 Chapter 7 Communicating in the officeP0937240 03.1Page Shortcuts Instead of entering the Page feature code followed by the page type, you can e

Page 175

Chapter 7 Communicating in the office 87Telephone Features Programming GuidePage promptsThese are some of the prompts you may encounter when you a

Page 176

88 Chapter 7 Communicating in the officeP0937240 03.1Send a messageYou can leave a message on the display of another telephone in your system. You

Page 177

Chapter 7 Communicating in the office 89Telephone Features Programming GuideReply to a messageYou can call the person who sent a message, or your

Page 178

Contents 9Telephone Features Programming GuideChange Handsfree for a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115H

Page 179

90 Chapter 7 Communicating in the officeP0937240 03.1Remove messages from an analog telephone connected to an ASMTo remove both internal and exter

Page 180

Chapter 7 Communicating in the office 91Telephone Features Programming GuideVoice CallYou can make an announcement or begin a conversation through

Page 181

92 Chapter 7 Communicating in the officeP0937240 03.1Voice Call DenyPress ≤°° to turn off the Voice Call feature on your telephone.Voice calls rin

Page 182

93Telephone Features Programming GuideChapter 8Track your incoming callsYou can track information about calls using a Call Log. This chapter shows you

Page 183

94 Chapter 8 Track your incoming callsP0937240 03.1Call Log optionsYou can select the type of calls to store in your Call Log. Select from four Au

Page 184

Chapter 8 Track your incoming calls 95Telephone Features Programming GuideView a Call Log itemPress √ or MORE to view the information for a call l

Page 185

96 Chapter 8 Track your incoming callsP0937240 03.1_ indicates a new item.¯ indicates that the call was answered.§ indicates a long distance call.

Page 186

Chapter 8 Track your incoming calls 97Telephone Features Programming GuideCreate a password to your Call LogTo access your Call Log through a pass

Page 187

98 Chapter 8 Track your incoming callsP0937240 03.1Programing automatic call logging(Unified Manager Programming)Your installer can program each t

Page 188 - 188 Index

99Telephone Features Programming GuideChapter 9Customize your telephoneYou can customize your telephone to suit your needs. The following functions ca

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