Avaya Mobile Voice Client 2050 User's Guide

Avaya Mobile Voice Client 2050Avaya Communication Server 1000Document Status: StandardDocument Version: 03.01Part Code: NN42340-100Date: June 2010

Mobile Voice Client 2050 overview10HeadsetsA headset is required in order to send and receive telephone calls using the MVC 2050 and your PDA. The hea

Mobile Voice Client 2050 overview11MVC 2050 menus and screen featuresThe MVC 2050 software provides menus and screen features for your PDA. Table 1 li

Mobile Voice Client 2050 overview12Figure 1: Call Handling screen (portrait)Figure 2: Call Handling screen (landscape)Call handling iconsSoft keys(s

Mobile Voice Client 2050 overview13Table 2 describes the MVC 2050 screen features.Table 2: MVC 2050 screen featuresScreen features SelectionsCall Hand

Installing and configuring the Mobile Voice Client 205014Installing and configuring the Mobile Voice Client 2050To install MVC 2050 on your PDA:1. If

Installing and configuring the Mobile Voice Client 205015MVC 2050 installation methodThe MVC 2050 supports installation from a docked PDA with a Micro

Installing and configuring the Mobile Voice Client 205016Installing the MVC 2050 from a Desktop PC using ActiveSyncUse the following procedure to inst

Installing and configuring the Mobile Voice Client 205017Automatic Gain ControlSince the MVC 2050 requires a headset to operate properly, disabling Au

MVC 2050 Call Handling screen18MVC 2050 Call Handling screenStarting the MVC 2050To start the MVC 2050 from your PDA:1. From your PDA Main Application

MVC 2050 Call Handling screen19NavigationYou can use the up, down, left, and right cursor control arrow keys on your PDA as navigation buttons to move

© 2010 Avaya Inc. All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and a

MVC 2050 Call Handling screen20• Call Handling icons• Toolbar icons• Menu Bar icons• retractable toolbar• System Input Panel iconSee the following exa

MVC 2050 Call Handling screen21Figure 6: Blue skinFigure 7: Lime skin

MVC 2050 Call Handling screen22DisplayThe display is located in the central area of the skin. See Figure 4 on page 18.Programmable line/feature keysSi

MVC 2050 Call Handling screen23If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting. Press the Mute k

MVC 2050 Call Handling screen24Figure 8: File menuRun in background Select Run in Background to close the MVC 2050 and to keep it running in the backg

MVC 2050 Call Handling screen25PasteSelect Paste to paste a telephone number, copied from another application, into the MVC 2050. You can do this to p

MVC 2050 Call Handling screen26Note: Selecting Exit frees up PDA processing resources.KeysThe following items are available from the Keys menu:•Answer

MVC 2050 Call Handling screen27GoodbyeSelect Goodbye to end your call. See also the Goodbye icon, top right in the screen.HoldSelect the Hold menu ite

MVC 2050 Call Handling screen28Figure 10: Keys > Features screenFigure 11: Settings > Features screen AAA1200.bmp

MVC 2050 Call Handling screen29MacrosSelect Macros from the Keys menu to access macros available through the Settings > Macros dialog box. You can

Contents3ContentsAbout this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Mobile Voice Client 2050 overview . . . .

MVC 2050 Call Handling screen30DiagnosticsDiagnostics provides access to a list of methods to determine server connection state.To access Diagnostics:

MVC 2050 Call Handling screen31Figure 13: Call Handling screenShiftServicesExpandCopyQuitToolbar ToggleSettingsCall handlingSoft keys(self-labeled)Pr

MVC 2050 Call Handling screen32Call Handling iconsThe Call Handling icons are:•Hold•Answer• GoodbyeThese Call Handling icons are located at the top of

MVC 2050 Call Handling screen33Note 1: Select Keys > Features to view menu items that are exact equivalents to tapping these Toolbar icons. Note 2

MVC 2050 Call Handling screen34QuitSelect the Quit icon to exit a network service or feature.Callers ListThe Callers List icon provides access to info

MVC 2050 Call Handling screen35ToolbarSelect the Toolbar icon to toggle the Toolbar display on and off. System InputThe System Input icon in the syste

MVC 2050 Call Handling screen36Keys menuTable 4 summarizes the Keys menu selections. Help menuTable 5 summarizes the Help menu selections. Contacts Op

Managing calls with Mobile Voice Client 205037Managing calls with Mobile Voice Client 2050Making a telephone call Use the following procedure to make

Managing calls with Mobile Voice Client 205038Answering a call Use the following procedure to answer a call from your PDA:1. Select one of the followi

Managing Contacts with Mobile Voice Client 205039Managing Contacts with Mobile Voice Client 2050You can place a call from your list of contacts in the

Contents4Maintaining call quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Managing Contacts with Mobile Voice Client 2050 .

Managing Contacts with Mobile Voice Client 205040Editing the Contacts listSee the Contacts Help on your PDA for information about adding, deleting, an

Managing Contacts with Mobile Voice Client 205041Figure 15: MVC 2050 Contacts screenDialing a number from the Contacts listUse the following procedur

Managing Contacts with Mobile Voice Client 205042Dialing formatsNumbers must be in the canonical dialing format in order for your PDA to use them for

Managing Contacts with Mobile Voice Client 205043Figure 16: Phone details dialog boxThe following are the components for creating and using canonical

Managing Contacts with Mobile Voice Client 205044Figure 17: Dialing locations

Managing Contacts with Mobile Voice Client 205045Set the patterns for local, long-distance, and international dialing using Dialing Patterns. See Figu

Managing Contacts with Mobile Voice Client 205046The Contacts application prefixes the default area code to numbers you enter in your Contacts applica

Managing Contacts with Mobile Voice Client 205047ExampleAn end user has a DN on a server located in Atlanta and another DN on a server located in New

Managing Contacts with Mobile Voice Client 205048See your PDA Help system for a description of the values used in dialing patterns.ESN numbersTo enter

Managing Contacts with Mobile Voice Client 205049Figure 19: ESN dialingExtension numbersThe PDA Contacts application dials extension numbers only if t

Revision history5Revision historyJune 2010Standard 03.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0.May 2009St

Managing Contacts with Mobile Voice Client 205050Figure 20: Extension number553-AAA1531

Personal Directory, Redial List, and Callers List51Personal Directory, Redial List, and Callers ListPersonal Directory, Redial List, and Callers List

Personal Directory, Redial List, and Callers List52• system administrator restoration of profiles for single, multiple, or all usersUser preferences f

Personal Directory, Redial List, and Callers List53Call Log OptionsThe following is a list of Call Log Options:• Log all incoming calls including call

Personal Directory, Redial List, and Callers List54To set Call Log Options:1. Tap the Services button.2. Tap Telephone Options.3. Tap Call Log Options

Personal Directory, Redial List, and Callers List55Personal DirectoryYou control your own Personal Directory. You can create up to 100 entries. You ca

Personal Directory, Redial List, and Callers List563. Search for the desired entry.4. Highlight the entry.5. Tap the Edit soft key and make the change

Personal Directory, Redial List, and Callers List57navigation key, more new items in the Callers List display. If you press the up navigation key, an

Personal Directory, Redial List, and Callers List58The following list describes the contents of a Redial List entry:• username (up to 24 characters)•

Personal Directory, Redial List, and Callers List59To find contacts in Personal Directory, Redial List, or Callers List:1. Tap the Directory icon.2. T

Revision history6

Personal Directory, Redial List, and Callers List60password-protected features, such as Personal Directory, Redial List, Callers List, or Virtual Offi

Personal Directory, Redial List, and Callers List61— Sel to select New Password— Del to return to the previous menu— Clr to clear your password— Can t

Mobile Voice Client 2050 settings62Mobile Voice Client 2050 settingsUse the MVC 2050 Settings to select choices for the appearance, behavior, and oper

Mobile Voice Client 2050 settings63Audible notification of server connection or disconnectionYou can program sounds to accompany notification of serve

Mobile Voice Client 2050 settings64Server unreachableThe sound you select for this event plays when MVC 2050 loses contact with the server. The messag

Mobile Voice Client 2050 settings65ProfilesEach profile is a named file that contains a combination of servers and other attributes that control the c

Mobile Voice Client 2050 settings66The profiles screen enables you to:• create profiles• delete profiles• modify a profile name• change the profile us

Mobile Voice Client 2050 settings67Figure 24: Selecting a profile Removing a profileUse the following procedure to remove a profile:1. From the drop-

Mobile Voice Client 2050 settings683. Enter the new profile name.4. Select OK.The Profiles screen reappears. The new profile is selected.Changing the

Mobile Voice Client 2050 settings69Use the following procedure to export a profile to another device:1. Select Export. A dialog box appears. 2. To exp

About this guide7About this guideThis User Guide provides information about the Mobile Voice Client (MVC) 2050.The Mobile Voice Client (MVC) 2050 is d

Mobile Voice Client 2050 settings70ServerThe Server tab contains all of the settings that enable MVC 2050 to contact a communication server. See Figur

Mobile Voice Client 2050 settings71If your system is set up with DHCP, the primary and secondary server addresses both are assigned by way of DHCP, an

Mobile Voice Client 2050 settings72Figure 27: Keys > Macros menuMacro screenTo enter a new macro name, or to select an existing macro to modify or

Mobile Voice Client 2050 settings73Figure 28: Macro screenKeysOnce you have selected a macro name, tap the down arrow in the Keys drop-down list to se

Mobile Voice Client 2050 settings74PreviewYou can preview your macro in a single view by viewing the Read-only field under the Contents box. DialpadYo

Mobile Voice Client 2050 for expert users75Mobile Voice Client 2050 for expert usersThis section discusses the selections used to diagnose or correct

Mobile Voice Client 2050 for expert users76Audio qualityAudio quality of voice transmission depends on many factors, such as codec characteristics, ec

Mobile Voice Client 2050 for expert users77Audio delayIf you experience audio delay, you can decrease the number of buffers, and reduce the delay, by

Mobile Voice Client 2050 for expert users78Advanced AudioAdvanced audio settings are recommended for use only by advanced users. See Figure 30 on page

Mobile Voice Client 2050 for expert users79Items on the Advanced Audio screen Table 7 describes the selections available on the Advanced Audio screen.

Mobile Voice Client 2050 overview8Mobile Voice Client 2050 overviewDesigned to work with your personal digital assistant (PDA) and IP-based telephone

Mobile Voice Client 2050 for expert users80Listener IPSee Figure 31. This screen is for expert users only. It can be used to override the port assignm

Mobile Voice Client 2050 for expert users81Items on the Listener IP screenTable 8 describes selections available on the Listener IP screen.Hardware ID

Mobile Voice Client 2050 for expert users82Figure 32: Hardware ID screenThe Hardware ID is generated by reading MAC addresses from the PDA NIC. When t

Mobile Voice Client 2050 for expert users83Table 9 describes items on the Hardware ID screen. Connection historyConnection history writes indication m

Mobile Voice Client 2050 for expert users84Soft reset, server nThis message indicates that the server has instructed the MVC 2050 to reset and connect

Mobile Voice Client 2050 for expert users85WiFiYou can ActiveSync your PDA with your PC using WiFi.WiFi use for a cradled PDAIf you do not want to los

Mobile Voice Client 2050 for expert users86

Mobile Voice Client 2050 overview9Software dependenciesThe following are the MVC 2050 primary software dependencies: • Windows Mobile 5.0 for Pocket P