Avaya Cable User Manual Page 24

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Cable Guide
xxiv
114072-A Rev. C
Support Source CD
This CD-ROM -- sent quarterly to all contracted customers -- is a complete Bay
Networks Service troubleshooting knowledge database with an intelligent text
search engine.
The Support Source CD contains extracts from our problem-tracking database;
information from the Bay Networks Forum on CompuServe; comprehensive
technical documentation, such as Customer Support Bulletins, Release Notes,
software patches and fixes; and complete information on all Bay Networks
Service programs.
You can run a single version on Macintosh, Windows 3.1, Windows 95,
Windows NT, DOS, or UNIX computing platforms. A Web links feature enables
you to go directly from the CD to various Bay Networks Web pages.
CompuServe
For assistance with noncritical network support issues, Bay Networks Information
Services maintain an active forum on CompuServe, a global bulletin-board
system. This forum provides file services, technology conferences, and a message
section to get assistance from other users.
The message section is monitored by Bay Networks engineers, who provide
assistance wherever possible. Customers and resellers holding Bay Networks
service contracts also have access to special libraries for advanced levels of
support documentation and software. To take advantage of CompuServe’s recently
enhanced menu options, the Bay Networks Forum has been redesigned to allow
links to our Web sites and FTP sites.
We recommend the use of CompuServe Information Manager software to access
these Bay Networks Information Services resources. To open an account and
receive a local dial-up number in the United States, call CompuServe at
1-800-524-3388. Outside the United States, call 1-614-529-1349, or your nearest
CompuServe office. Ask for Representative No. 591. When you are online with
your CompuServe account, you can reach us with the command
GO BAYNET
.
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