Avaya PARTNER-18D User Manual

PARTNER® Advanced Communications SystemQuick Reference Guide518-456-804Comcode 700217243Issue 3March 2002

ii Table of ContentsTable of Contents Quick Reference Guide5 Programming Telephone FeaturesOverview . . . . . . . . . . . . . . . . . . . . . . . . .

System Flow Chart–Auxiliary EquipmentFax Machine Extensions Dial # 6 0 1Dial a system extension # Dial 1=Assigned2=Not Assigned ✔ Press n to program a

Centralized Telephone Programming Flow Chart–How to Use To use the Centralized Telephone Programming Flow Chart, follow these instructions first:Place

Centralized Telephone Programming Flow ChartAutomatic Line Selection Press * *Press the line/pool/intercom buttons in the desired orderPress * *Key Ex

Centralized Telephone Programming Flow Chart–Continued Do Not DisturbPress a programmable button with lightsPress f 0 1 Direct Line Pickup— Idle LineP

Extension Telephone Programming Flow Chart–How to Use To use the Extension Telephone Programming Flow Chart, follow these instructions first:To Progra

Extension Telephone Programming Flow ChartExtension Name Display Press i Enter the character codes for the name(See table “Valid Character Entries”)Ba

Extension Telephone Programming Flow Chart–Continued Do Not Disturb Press a programmable button with lightsPress f 0 1 Direct Line Pickup— Idle LinePr

Welcome 11 Getting AcquaintedWelcomeThis quick reference is designed to help you program the PARTNER® Advanced Communications System (ACS). It provid

1 Getting Acquainted2 System OverviewQuick Reference GuideUsing these lines and extensions, you can add various devices and telephones to configure y

1 Getting Acquainted System Capacity 3Quick Reference GuideSystem CapacityThe PARTNER ACS release you have, the carrier you use, and the combination

1 Getting Acquainted4 System ComponentsQuick Reference GuideSystem ComponentsSystem ComponentsDescriptionProcessor Module Provides the software intel

1 Getting Acquainted System Components 5Quick Reference GuideAuxiliary EquipmentThe following table provides a list of other equipment that is avail

1 Getting Acquainted6 System ComponentsQuick Reference Guide

Overview 72 Installing Your SystemOverviewThis chapter explains how to install the PARTNER Advanced Communications System (ACS) Releases 5.0 or earli

2 Installing Your System8 Evaluating the EnvironmentQuick Reference GuideEvaluating the EnvironmentBefore you begin the physical installation of the

2 Installing Your System Installing the Control Unit 9Quick Reference GuideFollow these steps to wall-mount the module(s):1 Using the enclosed templ

2 Installing Your System10 Installing the Control UnitQuick Reference GuideWall-Mounting a 5-Slot Carrier and Modules Install the 5-slot carrier with

2 Installing Your System Installing the Control Unit 11Quick Reference GuideCAUTION:Do not force the module. Use the carrier shelf as a reference an

2 Installing Your System12 Installing the Control UnitQuick Reference Guide• For a 5-slot carrier, label the line jacks on the other modules by start

2 Installing Your System Installing the Control Unit 13Quick Reference GuideCAUTION:Batteries and battery cover are packaged in a separate box. If y

2 Installing Your System14 Installing the Control UnitQuick Reference GuideInitializing the SystemTo initialize the system, you must insert any PC Ca

2 Installing Your System Installing the Control Unit 15Quick Reference Guide7 If this is the initial installation for a Release 3.0 system, follow t

2 Installing Your System16 Connecting Lines and ExtensionsQuick Reference GuideConnecting Lines and ExtensionsUse the following procedure to connect

2 Installing Your System Installing the Cover 17Quick Reference Guide10 Gather the line and extension cords hanging below the wire managers of the f

2 Installing Your System18 Connecting Auxiliary EquipmentQuick Reference GuideConnecting Auxiliary EquipmentYou can connect many types of telecommuni

Overview 193 Setting Up Your SystemOverviewThis chapter explains the basics of programming and the programming of features involved in the setup of t

NoticeEvery effort was made to ensure that the information in this book was complete and accu-rate at the time of printing. However, information is su

3 Setting Up Your System20 System Programming BasicsQuick Reference Guide• Telephone Programming allows telephones to be customized to meet individua

3 Setting Up Your System System Programming Basics 21Quick Reference GuideProgramming Overlays To do System Programming, you place a Programming Ove

3 Setting Up Your System22 System Programming BasicsQuick Reference GuideButton LocationsWhen you program from a PARTNER telephone at extension 10 or

3 Setting Up Your System System Programming Basics 23Quick Reference GuideButton Locations on PARTNER TelephonesIntercom IntercomExt.MessageABC DMNO

3 Setting Up Your System24 System Programming BasicsQuick Reference GuideProgramming Mode When you are ready to program a system or telephone feature

3 Setting Up Your System System Programming Basics 25Quick Reference GuideUsing Centralized Telephone ProgrammingUse Centralized Telephone Programmi

3 Setting Up Your System26 Setting the Date, Day, and TimeQuick Reference GuideSetting the Date, Day, and TimeAfter supplying power to the control un

3 Setting Up Your System Setting the Date, Day, and Time 27Quick Reference GuideTo change the System Day:1 Press f00ss#102 at extension 10 or 11. 2

3 Setting Up Your System28 Assigning LinesQuick Reference GuideAutomatic Daylight/Standard Times (#126)Available in Release 3.0 or later systems, thi

3 Setting Up Your System Customizing Extensions 29Quick Reference GuideCustomizing Extensions Use the following features to customize an extension:•

TrademarksPARTNER, PARTNER Messaging, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, MDC 9000, MDW 9000, MDW 9010, MDW 9030P

3 Setting Up Your System30 Customizing ExtensionsQuick Reference Guide• Call Waiting (#316), to identify tip/ring telephone extensions that can recei

3 Setting Up Your System Changing Settings to Support PBX or Centrex Services 31Quick Reference GuideChanging Settings to Support PBX or Centrex Ser

3 Setting Up Your System32 Emergency Phone Number List (#406)Quick Reference GuideSpeed Dial and Auto Dial Numbers When you program numbers outside t

3 Setting Up Your System Voice Messaging Systems 33Quick Reference GuideVoice Messaging Systems Four voice messaging systems are compatible with you

3 Setting Up Your System34 Voice Messaging SystemsQuick Reference GuideTo program any of the other three voice messaging systems, perform the followi

3 Setting Up Your System Voice Messaging Systems 35Quick Reference GuideAdditional Voice Messaging System ProgrammingFollowing are additional featur

3 Setting Up Your System36 Voice Messaging SystemsQuick Reference Guide

Overview 374 Programming SystemFeaturesOverviewThis chapter describes the programming of a few of the most commonly used system-wide features:• Syste

4 Programming System Features38 Dialing Restrictions and PermissionsQuick Reference GuideTo program System Speed Dial numbers:1 Press f00 at extensio

4 Programming System Features Dialing Restrictions and Permissions 39Quick Reference GuideSECURITY ALERT:While procedures that restrict dialing are

0Important Safety InstructionsThe following list provides basic safety precautions that should always be followed when using your telephone equipment.

4 Programming System Features40 Dialing Restrictions and PermissionsQuick Reference Guide6 Do one of the following:• To change the telephone number y

4 Programming System Features Dialing Restrictions and Permissions 41Quick Reference Guide6 Select another procedure, or exit programming mode.Disal

4 Programming System Features42 Dialing Restrictions and PermissionsQuick Reference GuideDisallowed List Assignments (#405)Use this feature to assign

4 Programming System Features Dialing Restrictions and Permissions 43Quick Reference GuideTo restrict an extension from making calls on a specific l

4 Programming System Features44 Dialing Restrictions and PermissionsQuick Reference GuideOutgoing Call Restriction (#401) Use this feature to specify

4 Programming System Features Groups of Extensions 45Quick Reference GuideGroups of ExtensionsPlacing extensions into groups allows users to help ea

4 Programming System Features46 Groups of ExtensionsQuick Reference Guide

Overview 475 Programming TelephoneFeaturesOverviewAs the System Administrator, you should program telephones at individual extensions with certain fe

5 Programming Telephone Features48 Automatic Line SelectionQuick Reference Guideintercom line. This order can be changed, however, to accommodate you

5 Programming Telephone Features Extension Name Display 49Quick Reference GuideExtension Name Display You can assign a name to an extension: up to 2

0

5 Programming Telephone Features50 Line RingingQuick Reference Guide3 Press left i.4 Enter the two-digit code for each character you want to enter. F

5 Programming Telephone Features Line Ringing 51Quick Reference Guide3 Press the line or pool button until the button light shows the correct settin

5 Programming Telephone Features52 Line RingingQuick Reference Guide

Overview 536 Maintaining Your SystemOverviewOnce you have set up your system, you will need to maintain it. For example, changes in your business may

6 Maintaining Your System54 Backup and RestoreQuick Reference GuideBackup and RestoreYou should back up the system programming periodically onto a Ba

6 Maintaining Your System Backup and Restore 55Quick Reference GuideBackup Programming–Automatic (#123)Use this feature to set up the automatic back

6 Maintaining Your System56 Backup and RestoreQuick Reference GuideBackup Programming–Manual (#124)Use this feature to manually back up all the progr

6 Maintaining Your System Backup and Restore 57Quick Reference GuideRestore Programming (#125) Use this feature to reinstate your system and telepho

6 Maintaining Your System58 Backup and RestoreQuick Reference Guide4 Press e to start the restore.If the system detects an error before beginning the

6 Maintaining Your System Battery Replacement 59Quick Reference GuideBattery ReplacementThe processor module uses two user-replaceable AAA alkaline

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6 Maintaining Your System60 Using a PC CardQuick Reference GuideUsing a PC CardFollow these steps to upgrade your system’s software with a PC card:CA

6 Maintaining Your System Using a PC Card 61Quick Reference Guide6 In Release 3.0 or later systems, the LEDs on the processor module (center slot) w

6 Maintaining Your System62 Upgrading 1600 DSL and 012E Module FirmwareQuick Reference Guide11 Tighten the screw on the lower front of the cover.Upgr

6 Maintaining Your System Adding New Modules 63Quick Reference GuideThe firmware upgrade process occurs for one module at a time. After successful c

6 Maintaining Your System64 Adding New ModulesQuick Reference Guide5 Before you insert the new module, make sure that the 1600 DSL module (if used) i

6 Maintaining Your System Replacing Modules 65Quick Reference Guide12 To replace the cover, grasp it by its upper edges and hold it squarely over th

6 Maintaining Your System66 Replacing ModulesQuick Reference Guide4 For a 2-slot carrier configuration, do the following:a Remove the long screw at t

6 Maintaining Your System Replacing Modules 67Quick Reference GuideReplacing Modules in a 5-Slot CarrierReplacing a module in a 5-slot carrier invol

6 Maintaining Your System68 Replacing ModulesQuick Reference Guide8 To insert the replacement, once the module is properly seated, firmly push the ce

6 Maintaining Your System Changing System Settings 69Quick Reference Guide15 Tighten the screw on the lower front of the cover.Changing System Setti

6 Maintaining Your System70 Adding Lines, Pools, and ExtensionsQuick Reference GuideAdding New LinesHow you add new lines to the system depends upon

6 Maintaining Your System Adding Lines, Pools, and Extensions 71Quick Reference GuideIf you add an outside line to your system for use in an existin

6 Maintaining Your System72 Adding Lines, Pools, and ExtensionsQuick Reference GuideSwapping Extensions If a user changes location but wants to keep

Overview 737 If Something Doesn’t WorkOverviewThis chapter gives you some tips for fixing common problems fast.Your Release NumberThe software versio

7 If Something Doesn’t Work74 Clearing a Backup-Failure AlarmQuick Reference GuideClearing a Backup-Failure AlarmIf you use Backup Programming–Automa

7 If Something Doesn’t Work 012E Module Power Management 75Quick Reference Guide012E Module Power ManagementThe power supply used in the 012E module

7 If Something Doesn’t Work76 Telephone ProblemsQuick Reference GuideTelephone ProblemsTelephone ProblemsProblem... Check this...Telephone doesn’t ri

7 If Something Doesn’t Work Telephone Problems 77Quick Reference GuideIntercom Autodialer doesn’t workIs the telephone cord plugged into the right j

7 If Something Doesn’t Work78 Calling ProblemsQuick Reference GuideCalling ProblemsCalling ProblemsProblem... Check this...Can’t make outside callsIs

7 If Something Doesn’t Work Calling Problems 79Quick Reference GuideCalls are answered automaticallyIf Automatic System Answer and/or Direct Extensi

ContentsTable of Contents i1 Getting AcquaintedWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7 If Something Doesn’t Work80 System ProblemsQuick Reference GuideSystem ProblemsSystem ProblemsProblem... Check this...Call rings continuously, but

7 If Something Doesn’t Work 1600 DSL Module Problems 81Quick Reference Guide1600 DSL Module Problems1600 DSL Module ProblemsProblem... Check this...

7 If Something Doesn’t Work82 Tip/Ring Device ProblemsQuick Reference GuideTip/Ring Device ProblemsTip/Ring Device ProblemsProblem... Check this...Ti

System Programming Flow Chart–How to Use8 System Programming Flow ChartsTo use the following sets of Flow Charts, follow these instructions first:Plac

System Flow Chart–SystemSystem DateDial # 1 0 1Dial the date (MMDDYY) System DayDial # 1 0 2Dial 1=Sun ✔2=Mon 3-Tue, 4=Wed, 5=Thur, 6=Fri, 7=Sat Sys

System Flow Chart–System Speed Dial NumbersSystem Flow Chart–LinesTo remove a number:Press f 00 to enter programming modePress fDial the System Speed

System Flow Chart–ExtensionsLine Assignment Dial # 3 0 1Dial a system extension # To remove all existing line assignments, press r before selecting a

System Flow Chart–Extensions (Continued)Pool Extension Assignment Dial # 3 1 4Dial a system extension # to remove existing pool assignments, press r b

System Flow Chart–Dialing Restrictions and PermissionsOutgoing Call Restriction Dial # 4 0 1Dial a system extension #Dial 1=No Restriction ✔2=Inside O

System Flow Chart–GroupsPickup Group Extension Dial # 5 0 1Dial a group # (1–4)Dial an extension # (10–57)Dial 1=Assigned to group2=Not Assigned to gr