Avaya 16CC User Manual

Avaya Agent Deskphone 16CC Installation and Maintenance GuideRelease 1.0 16-602095Issue 1January 2008

Avaya Agent Deskphone 16CC Installation10 Avaya Agent Deskphone 16CC Installation and Maintenance Guide SoftwareThe Avaya Agent Deskphone 16CC ships f

Pre-Installation ChecklistIssue 1 January 2008 11 3. The following circuit packs are installed on the switch:● TN2602 IP Media Processor circuit pa

Avaya Agent Deskphone 16CC Installation12 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Requirements to Verify for Each IP Telephone

Avaya Agent Deskphone 16CC in the Avaya SIP EnvironmentIssue 1 January 2008 13 Avaya Agent Deskphone 16CC in the Avaya SIP EnvironmentFigure 1: Avaya

Avaya Agent Deskphone 16CC Installation14 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Powering the Avaya Agent Deskphone 16CCThe Ava

Assembling the Avaya Agent Deskphone 16CC TelephoneIssue 1 January 2008 15 Figure 2: Connection Jacks on an Avaya Agent Deskphone 16CC Telephone

Avaya Agent Deskphone 16CC Installation16 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Dynamic Addressing Process!Important:Important

Dynamic Addressing ProcessIssue 1 January 2008 17 When storage of a new backup image begins, Updating: displays on the top line and DO NOT UNPLUG THE

Avaya Agent Deskphone 16CC Installation18 Avaya Agent Deskphone 16CC Installation and Maintenance Guide 9. Using the list of IP Addresses provided by

Dynamic Addressing ProcessIssue 1 January 2008 19 2. While the telephone is attempting to contact the SCEP server and to obtain a certificate, the Tit

© 2008 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts were made to ensure that the information in this document was complete and accura

Avaya Agent Deskphone 16CC Installation20 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Registration and Login1. Upon successful initi

Issue 1 January 2008 21 Chapter 3: Local Administrative OptionsIntroductionDuring installation or after you have successfully installed an IP telephon

Local Administrative Options22 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Accessing Local (Craft) ProceduresNote:Note: Local proced

Entering Data for Administrative OptionsIssue 1 January 2008 23 Entering Data for Administrative OptionsThis section describes how to enter data at th

Local Administrative Options24 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Shown As Craft Procedure Purpose See:ADDR... Network Addr

Pre-Installation Checklist for Static AddressingIssue 1 January 2008 25 Pre-Installation Checklist for Static AddressingBefore performing static progr

Local Administrative Options26 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Use the following procedure to invoke manual address info

Disable/Enable Automatic Gain ControlIssue 1 January 2008 27 4. Press the Save softkey to store the new setting and the message "Value saved"

Local Administrative Options28 Avaya Agent Deskphone 16CC Installation and Maintenance Guide !CAUTION:CAUTION: This procedure erases all administered

Group IdentifierIssue 1 January 2008 29 3. Press the Save softkey to store the new setting.If the value changed from "On" to "Off"

Issue 1 January 2008 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 5About This Guide .

Local Administrative Options30 Avaya Agent Deskphone 16CC Installation and Maintenance Guide The values shown are the text strings associated with the

Disable/Enable Event LoggingIssue 1 January 2008 31 Disable/Enable Event LoggingUse the following procedure to enable or disable logging of system eve

Local Administrative Options32 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Logout extensionUse the following procedure to log off a

Restart the TelephoneIssue 1 January 2008 33 Restart the TelephoneUse the following procedure to restart the telephone.1. When you select RESTART PHON

Local Administrative Options34 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Site-Specific Option Number Setting!CAUTION:CAUTION: Do n

Configuring Time Server SettingsIssue 1 January 2008 35 2. To change a setting: - If the field shows Right/Left Arrow indicators, press the Right (or

Local Administrative Options36 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Testing LEDsUse the following procedure to initiate a tel

Issue 1 January 2008 37 Chapter 4: Maintaining Avaya Agent Deskphone 16CC TelephonesIntroductionThis chapter covers maintaining the Avaya Agent Deskph

Maintaining Avaya Agent Deskphone 16CC Telephones38 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Download ProcedureThe Avaya-provided

Downloading Software UpgradesIssue 1 January 2008 39 The Avaya-provided upgrade script file includes lines that tell the telephone to GET 46xxsettings

Contents4 Avaya Agent Deskphone 16CC Installation and Maintenance GuideConfiguring SIP Settings . . . . . . . . . . . . . . . . . .

Maintaining Avaya Agent Deskphone 16CC Telephones40 Avaya Agent Deskphone 16CC Installation and Maintenance Guide The GROUP System ValueYou might have

Issue 1 January 2008 41 Chapter 5: Troubleshooting GuidelinesIntroductionThis chapter describes problems that might occur during both installation and

Troubleshooting Guidelines42 Avaya Agent Deskphone 16CC Installation and Maintenance Guide DTMF TonesSIP telephones send DTMF tones according to the S

Installation Error and Status MessagesIssue 1 January 2008 43 DHCP: CONFLICT CAUSE: At least one of the IP Addresses offered by the DHCP server confli

Troubleshooting Guidelines44 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Operational Errors and Status MessagesTable 2 identifies so

Operational Errors and Status MessagesIssue 1 January 2008 45 The telephone was working, but does not work now, AND no lights are lit on the telephone

Troubleshooting Guidelines46 Avaya Agent Deskphone 16CC Installation and Maintenance Guide The telephone works, but the audio quality is poor, specifi

Operational Errors and Status MessagesIssue 1 January 2008 47 When a line is selected, a short dial tone burst sounds followed by a reorder/fast busy

Troubleshooting Guidelines48 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Some settings in the settings file are being ignored while

Operational Errors and Status MessagesIssue 1 January 2008 49 The telephone displays HTTPS: n Server. CAUSE: The telephone has failed to find the HTTP

Issue 1 January 2008 5 Chapter 1: IntroductionAbout This GuideThis guide describes how to install and maintain the Avaya Agent Deskphone 16CC in a Ses

Troubleshooting Guidelines50 Avaya Agent Deskphone 16CC Installation and Maintenance Guide The telephone is stuck on Login Proceeding message. CAUSE:

Operational Errors and Status MessagesIssue 1 January 2008 51 The telephone displays Feature invocation failed when a Contact search is initiated.CAUS

Troubleshooting Guidelines52 Avaya Agent Deskphone 16CC Installation and Maintenance Guide

Issue 1 January 2008 53 Appendix A: Restart Scenarios Scenarios for the Restart ProcessThe sequence of the restart process depends on the status of th

Restart Scenarios54 Avaya Agent Deskphone 16CC Installation and Maintenance Guide 4. Press Back to return to the Craft Local Procedure screen without

Scenarios for the Restart ProcessIssue 1 January 2008 55 6. When control is passed to the software that was just loaded, the following messages displa

Restart Scenarios56 Avaya Agent Deskphone 16CC Installation and Maintenance Guide 11. Using the list of IP Addresses provided by the DHCP server, the

Scenarios for the Restart ProcessIssue 1 January 2008 57 19. Upon successful initialization and power-up, SIP IP telephones display the Login screen w

Restart Scenarios58 Avaya Agent Deskphone 16CC Installation and Maintenance Guide 4. While the IP telephone establishes a TCP connection to the HTTP s

Scenarios for the Restart ProcessIssue 1 January 2008 59 Latest Boot File and System-Specific Application File Already LoadedThis happens with normal

Introduction6 Avaya Agent Deskphone 16CC Installation and Maintenance Guide Document OrganizationThe guide contains the following sections:Issue DateT

Restart Scenarios60 Avaya Agent Deskphone 16CC Installation and Maintenance Guide

Issue 1 January 2008 61 Appendix B: Glossary of TermsTerms Used in This Guide802.1D802.1Q 802.1Q defines a layer 2 frame structure that supports VLAN

Glossary of Terms62 Avaya Agent Deskphone 16CC Installation and Maintenance Guide HTTPS A secure version of HTTP.IETF Internet Engineering Task Forc

Issue 1 January 2008 63 Appendix C: Related DocumentationIETF DocumentsIETF documents provide standards relevant to IP Telephony and are available for

Related Documentation64 Avaya Agent Deskphone 16CC Installation and Maintenance Guide

Issue 1 January 2008 65 IndexIndexAAbout This Guide . . . . . . . . . . . . . . . . . . 5ADDR Option . . . . . . . . . .

66 Avaya Agent Deskphone 16CC Installation and Maintenance Guide IndexPPower Interruption . . . . . . . . . . . . . . . . . 42Poweri

Online DocumentationIssue 1 January 2008 7 Online DocumentationSee the Avaya support site at http://www.avaya.com/support for technical and end user d

Introduction8 Avaya Agent Deskphone 16CC Installation and Maintenance Guide

Issue 1 January 2008 9 Chapter 2: Avaya Agent Deskphone 16CC InstallationIntroductionThe Avaya Agent Deskphone 16CC was developed to provide a SIP sol